FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and perfect”

Helpful Report

Posted 3 weeks ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 3 weeks ago

“The service was great and quick delivery”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 weeks ago

“These are delicious the reason I’m giving them 3🌟 is because a lot of the mini tacos have nothing in them completely empty.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we fully stand behind our shipments. We ask that you reach out to us if there are any issues with your order. We would be happy to start an investigation and do what we can to make sure you are satisfied!

Posted 3 weeks ago

“Trying not to use Amazon these days but I love these chicken broth envelopes and can’t find them in stores. So I looked around and found these people who had fast delivery. And it turned out even cheaper than Amazon!”

Helpful Report

Posted 3 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 weeks ago

“Excellent says it all! We are very satisfied with our order and service provided. Soon we may need to reorder. Thank you for fast delivery and a smooth process.”

Helpful Report

Posted 3 weeks ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and can't wait to see you again soon!

Posted 3 weeks ago

“Great service and prompt delivery.”

Helpful Report

Posted 3 weeks ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 3 weeks ago

“Great product, fast shipping, and fair prices.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 weeks ago

“I like to look for things”

Helpful Report

Posted 3 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 weeks ago

“Overall good service and product selection. My only gripe is your pricing is very high, with shipping costs typically outpricing competition. I would order significantly more if shipping fees were substantially less.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are working with our shipping carrier to lower our shipping costs. If you haven't already, please sign up for our mailing list to stay up to date on all the latest promotions and deals we have to offer. We hope to see you again soon!

Posted 3 weeks ago

“I was wanting a Caramel frosting not a donut glaze and the latter is what you sent me”

Helpful Report

Posted 3 weeks ago

We stand behind our shipments and kindly ask that you reach out to our team for any order issues so we can investigate and resolve the problem for you. An agent will be reaching out to you shortly to gather more details and assist you further!

Posted 3 weeks ago

“1 order, 2 boxes...one arrived on time and in great shape, second arrived from different location several days later. Carton was crushed and re-taped. Contents were OK but it looked questionable upon arrival. After all that I must say prices are close to not worth having the product.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We sincerely apologize for the condition your order arrived in. We stand behind our shipments and ask that you reach out to our team for any order issues, big or small. We report this to our warehouse so we can improve our packaging and ensure this won't happen again in the future. We hope to have the opportunity to serve you better in the future.

Posted 3 weeks ago

“The assortment pricing ordering and delivery. We’re all very easy and seamless. We will definitely look to order again.”

Helpful Report

Posted 3 weeks ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and can't wait to see you again soon!

Posted 3 weeks ago

“ALL WENT WELL THANKS.”

Helpful Report

Posted 3 weeks ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 3 weeks ago

“Wonderful products but as a consumer, it took a very long time. They made it clear about the time and I wasn’t in a hurry.”

Helpful Report

Posted 3 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 weeks ago

“Always a perfect online transaction in every way❣️ Fast shipping.”

Helpful Report

Posted 3 weeks ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 3 weeks ago

“Great variety Great Service Fast delivery Low prices”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 weeks ago

“Awesome! My family came to visit from Germany and they wanted pizza rolls from Buffalo. Order arrived frozen and packaged perfect.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 3 weeks ago

“Everything was absolutely wonderful!”

Helpful Report

Posted 3 weeks ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 3 weeks ago

“Everything was great , but the delivery fee is very expensive.”

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Posted 3 weeks ago

“Great people, great service.”

Helpful Report

Posted 3 weeks ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 3 weeks ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews