FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service 👍”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“The whole catfish I ordered was perfect. It was packaged great and was still frozen when it arrived. Also it was delicious. Thanks”

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Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Still waiting for my package”

Helpful Report

Posted 1 month ago

Thank you for your review! This order was shipped on 3/5 and delivered on 3/7 with FedEx. We send out a delivery notification that would have said to reach out to us if you did not receive your order. Please call our team here at 855-705-0755 so we can look into this for you.

Posted 1 month ago

“I ordered Gluten Free hamburger and hotdog buns. Shipped and arrived on time and frozen as expected. Great Service! I will buy them again in the future.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“I was very unhappy that the salad dressing had high fructose corn syrup in it.”

Helpful Report

Posted 1 month ago

Thank you for your review! We sincerely apologize that the product you received is not what you wanted. The product listing includes an image with the ingredient list, but we understand this could have been missed. You can always reach out to our team to confirm the ingredients of a product!

Posted 1 month ago

“This is my second order. And I am more than pleased to find such good products conveniently delivered. What an amazing world we live in now. Might I add the products arrived in perfect condition thank you folks for making my life better”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Excellent service!!”

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Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Very easy web site to use and delivery of items was great. Everything was sent in a timely manner.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“Açaí was fantastic. Just the right sweetness. Not overloaded with extra sugar. Texture is very good.”

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Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“I ordered white chocolate chips from the company. i like them. i wish the shipping was less. other then that great”

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Posted 1 month ago

Thank you for your review! We are working with our shipping carrier to lower our shipping costs. If you haven't already, please sign up for our mailing list to stay up to date on all the latest promotions and deals we have to offer. We hope to see you again soon!

Posted 1 month ago

“great company & great customer service . Very easy to work with .”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“This was a great shopping experience. I not only got great value, but my order arrived quickly, and without error or damage.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“I’ve had nothing but good service from FoodServiceDirect. I get what I ordered very quickly and you can’t beat the price either. I will definitely keep ordering from them.”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We can't wait to see you on foodservicedirect.com again soon!

Posted 1 month ago

“the food got here fast and it was very good”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“WONDERFUL SERVICE!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Easy to order. Easy to pay”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“I wish there were a bigger variety of goods that restaurants and fast food serve. I would like access to unique items at a discount rather than being forced to get them at retail. For example fried pies from certain KFC locations or Cinnabon to be baked at home.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Excellent customer service. Product was fresh and exactly what I needed. I will use your service again. Thank you”

Helpful Report

Posted 1 month ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 1 month ago

“We just ordered 2 cases of manicotti stuffed shells,something that my family love's and hasn't had in over 20 years because we couldn't find it here anywhare. An we cooked it just last week and it was amazing.”

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Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“I’ve loved these super donuts from my childhood school days so I decided to go with Food Service Direct after reading all of the positive reviews. My order came sooner than expected and the shipping was excellent. They shipped the doughnuts in a quality styrofoam cooler(which I will be repurposing) with dry ice it remained cold for two days after I received my order. The best part was that The Super Doughnuts taste exactly like they did when I was a kid. The people I’ve shared them with love them. I will definitely be ordering more in the future. I highly recommend Food Service Direct.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews