FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I almost never give 5-star reviews of anything, unless the product and/or service are far better than even my most optimistic expectations. This came very close to getting 5 stars. These days, whole wheat pasta is difficult to find (having been displaced in large part by gluten-free pasta that is of little real value unless one has celiac disease), and whole wheat wide egg noodles especially so. Food Service Direct is one of the few options, and they have better prices than most of the other potential suppliers, and an affordable one-case minimum, with the product in the manufacturer's standard retail packaging. (By contrast, the last time I bought whole wheat egg noodles, via Amazon, they were from a brand I'd never heard of, and I found that I had to break down packages obviously intended for commercial kitchens into reasonably-sized portions, weighing them out into zip-top bags, something I was delighted not to have to repeat with this order.) Ordering was easy, and my card was not billed until the day the product was shipped. (This is how all online merchants are supposed to operate; not all of them actually do operate that way). I was given plenty of advance warning that there would be an unusually long lead-time on my order, before actually committing to it, and it was very easy, even without establishing an account, to check the status. I received at least one email reminding me of the lead time after I placed the order, and when the product shipped, I was promptly notified, and given full tracking data as soon as it was available. Then, on the scheduled day of delivery, when I began to wonder what had become of it, and checked my email, there was a delivery notice in my in-box, and when I opened the door, the product was waiting on my doorstep.”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Well done and satisfied”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“The products themselves are great, but when I had a package with glass jars arrived broken, I was only refunded part of what I purchased them for. And this occurred after multiple emails in order to get a response. For this reason I will not purchase from them again. They don't stand by their packaging and shipping and take full responsibility.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience. You reported that 1-2 jars out of the case were damaged. The Specialist overseeing your claim provided a resolution for the reported items. We apologize for the disappointment and frustration this has caused. Please call us here at 855-705-0755 if you have any questions or concerns.

Posted 1 month ago

“Shipped quickly, arrived still frozen, tasted fantastic. Will be ordering again.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“We have ordered several things in the past month just to have things in the freezer and not have to shop for a bit. Love what we have gotten so far...just can't wait til our Sara Lee Pecan coffee cakes are back in stock and shipped!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Good and timely service.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“I ordered the 16oz cases 3 of them I have a sick dog who has a tumor and this sugar keeps him alive and I really appreciate how fast I can get my order in and out thank you to all that helps me”

Helpful Report

Posted 1 month ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 1 month ago

“Rapid delivery, good prices and shipping costs”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Everything arrived quick”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Very pleased! I ordered "Super Donuts " and they arrived on time in SUPER condition! 👍”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Item was well packaged with dry ice and delivered quickly, in good condition. Just what I had been looking for.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“The mini croissants were wonderful. More than what I expected. Everyone loved them! Will order them again. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Great price and quick shipping on a wonderful product that I use regularly.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Orders always arrive in great condition and service is fast”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Very good service and order was received well packaged and refrigerated. Will order again when required.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“The customer service @ Food Service Direct was OUTSTANDING!!! Stayed on the issue until it was handled. Very Very Happy!!!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 month ago

“Excellent products. Gettitn the product shipped needs work.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our service, and apologize for any delays you experienced with your order. We hope to see you again soon!

Posted 1 month ago

“Fast delivery , pkg great to keep product fresh , easy to use website for what you are looking for . Satisfied with my purchase would do business with again . Thanks”

Helpful Report

Posted 1 month ago

“Great products, good prices and quick shipping.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Great products-fast shipping!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews