I've ordered Freddies Flowers for over a year now. Sadly I've received flowers not particularly acceptable but kept ordering as we all need a treat, right? In the most part, customer service has been wonderful, the staff have been keen to rectify problems and always helpful. Sadly, my last box and probably my final order was quite frankly, dreadful. After much deliberation, I messaged FF with photos of the awful condition of the African lily stems, the flowers had fallen off, the stems were brown. Not acceptable at all. I waited and waited for an explanation but one month later, there has been no follow up or reply to my unfortunate problem. Sadly, I'm very reluctant to order again.