Freddie's Flowers Reviews

2.8 Rating 204 Reviews
42 %
of reviewers recommend Freddie's Flowers
2.8
Based on 204 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Freddie's Flowers 2 star review on 18th October 2022
Anonymous
Freddie's Flowers 1 star review on 10th October 2022
Pollyanna
Freddie's Flowers 5 star review on 10th October 2022
Helen W
Freddie's Flowers 5 star review on 10th October 2022
Helen W
Freddie's Flowers 1 star review on 2nd September 2022
Anonymous
Freddie's Flowers 5 star review on 3rd July 2022
Anonymous
Freddie's Flowers 5 star review on 24th June 2022
Yvonne Pay
43
Anonymous
Anonymous  // 01/01/2019
Fabulous flowers .. especially the Easter bunch .. beautiful colour roses as well as a really lovely mix of different flowers that, after a few days opened up and looked stunning
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Posted 9 hours ago
I have had the most stunning bouquet of flowers from Freddies Flowers for Mothers Day. Best flowers I have ever received. Bowled over by them. Thank you
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Posted 2 weeks ago
I used Freddie's flowers for a few months in 2021. Since then they regularly call me to try to get me to sign back up, despite me asking politely every time that I be removed from their marketing list. I regret ever signing up with them in the first place.
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Posted 3 weeks ago
Arrived on doorstep, limp flowers which i only just found as there were lots of branches of greenery covering them. Looked awful
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Posted 3 weeks ago
Having been a customer for a number of years received a very poor bunch of flowers this week, they seemed to have been starved of water for a significant time and have wilted. Customer service didn’t seem at all interested and just told me it’s normal and they will ‘perk’ up. Since tried to cancel my subscription but had no response. Shame what was a great concept seems to have outstretched themselves.
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Posted 3 weeks ago
They are so good the flowers last for such a long time And if there’s a problem the sort it out just love the flowers
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Posted 1 month ago
We phoned up to cancel Freddie‘s flowers twice, but they keep taking money out of the account. They’re overpriced and don’t have a very long lifespan when phoned up to complain. All they said is will give you halfprice flowers for the first Bunch, if he was to re-sign up with them to get money, back is nearly impossible, don’t subscribe
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Posted 1 month ago
CUSTOMER SERVICE HASSLE AND AGRO OR NO FLOWERS AT ALL - SIGNED UP IN OCTOBER - HAVE NOW CANCELLED MY SUBSCRIPTION. REALLY WANTED TO LOVE THE FLOWERS BUT CUSTOMER SERVICE IS HOPELESS AND TO BE HONEST THE FLOWERS WEREN'T GREAT, NEVER LASTED LONG.
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Posted 1 month ago
Flowers are very good - but how do I contact Freddy's Flowers? There is no telephone unless I Google it and then hard to find. They say "Contact Customer Services" but there is no such name. The whole information about the company consists of imaginary FAQ questions a customer may ask but if one's query is not listed, one can 'suck it as see'. Also could not see where a web-chat facility was listed. Very poor customer contact relations if one's query is not listed!
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Posted 1 month ago
Lovely flowers but absolutely appalling customer service. I have been trying to get in touch with them for months about deliveries I haven’t received and discount codes not applied - you receive an email confirming they’ve received your email and then nothing. They’re still happy to take your money though of course.
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Posted 2 months ago
Not sure whether Freddie's have new onwners. DPD no longer delivering, which are now late, sometimes by days. The flowers more recently are of a poor quality and are now similar with little variety.
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Posted 3 months ago
I responded to their email with an offer to re-subscribe to flower delivery. I really wanted to love the flowers - as I had a great experience in the past - but what I received was an awful arrangement which looked NOTHING like the advert. In fact I received 3 stems completely different than advertised, so clearly this was a substitution. Freddie Flowers used to be great in the past and I was always happy with the flowers but judging from recent large number of negative feedback - clearly it is not going well. I WILL CANCEL MY SUBSCRIPTION. In the end I had to go to the sypermarkrt and buy another arrangements, Freddie flowers were completely substandard and not fit to be put on a Christmas table
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Posted 3 months ago
Responded to Facebook/email offer for free vases offer at £29, only received flowers which is extremely dissapointing. Very misleading.
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Posted 3 months ago
I really wanted to love Freddie's Flowers. They're based locally to where I live and I was an early customer when they started. But since I cancelled my deliveries (agree with the other reviews - they are often very disappointing quality and overpriced), I have received SO many cold calls, always from different numbers (so I'm not able to block them!). At times recently I've been receiving up to three calls from them daily. I've asked to be removed from their list but to no avail. It's really terrible for a business that puts itself forward as ultra friendly and customer-centric.
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Posted 3 months ago
My last lot of flowers were wilted and almost dead . All I got was sorry , my niece is a florist she said they were a poor quality, my niece lives in wales otherwise I would have my flowers from her .I can get a better bouquet from a supermarket that last longer.
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Posted 5 months ago
Had 3 deliveries. All rather poor quality. I had high expectations for a week where sunflowers were part of the arrangement but they arrived looking very sad and didn’t open up. I received gladioli in every arrangement but only 1 or 2 bud opened up. I have today emailed to cancel as there isn’t an option on the website to do this myself. I received an automated response to say my account is ‘paused’ and someone will be in contact to ask the relevant questions. All in all the flowers have looked fresh pretty for a day or 2 before looking lifeless and disappointing, with no real wow factor. A little upset as I think this could’ve been great and a real luxury for me. I have spent just under £100 on 3 deliveries and it just wasn’t worth the money for me.
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Posted 6 months ago
Stumbled upon FF and so pleased I did! Lovely quality flowers, arrangements not found in supermarkets and worth the cost, well done, lovely idea to brighten up a home regularly.
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Posted 7 months ago
Freddie’s was wonderful, I loved receiving my box however the quality fell short and way too short on blooms but shed loads of foliage. Such a shame.
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Posted 8 months ago
When I signed up at the Chelsea Flower show, I was told I would receive an email EVERY Thursday telling me what flowers I could have delivered on Monday and I could decide there and then if I wanted them or apparently I could "simply email freddies flowers and say yes or no thankyou to the Monday delivery" THIS HASNT HAPPENED ONCE. So last Friday morning I emailed to say I did not want to receive the flowers, I have had no reply to my email, they have just taken the money from my account and delivered the flowers. SO I am really angry that I have been talked into something and am now being completely ignored. CUSTOMER SERVICE IS RUBBISH.
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Posted 9 months ago
Competition on Instagram for ‘the chance to test for free flowers’ is a scam. It’s really just their marketing strategy, that leads to collecting details for making sales calls. They will ring you, declare you are the winner, and then engage you in a long phone call before finally revealing your prize is actually 30% off first delivery if you give them payment details and sign up for a monthly flower subscription with them. Hugely misleading and a long false pretences phone call.
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Posted 11 months ago
Freddie's Flowers is rated 2.8 based on 204 reviews