Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.80

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

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2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A box was delivered thismorning with no name,address or who it was for. Can you please explain?”

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Posted 2 years ago

“I have been using FFs for months. In the most part I have been thrilled, I enjoy the arrangements immensely. I have had on 2 occasions flowers arrive not up to standard and my emails were sadly ignored but the website is easy to navigate, all these people moaning about deliveries sadly haven't read the way this works. My flowers on ome occasion did not arrive, however it was an error with DPD and after one phone call it was rectified. I can assure you it is quite simple, you have a day and a cut off to cancel. I have now purchased the Vases too and I adore them, some of the choices are a little repetitve such as Lilys but I myself check it out each week and If I don't like what I see I can cancel the delivery. I have used another service (Bloom and Wild) and I believe this is superior. I will continue to use them as it has given me many hours of enjoyment, the highlight of my week is arranging them. Thanks FF”

Freddie's Flowers 5 star review on 29th July 2021

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Posted 2 years ago

“Freddie's Flowers came as a glitter of joy during Covid time, and I decided to keep it for longer. Everything little detail is carefully thought through and makes me feel like someone really cares and love the flowers they send. I would rate this 5 stars not just for an online flower shop, but for all the business and service I've ever used. It's a joy to receive, to organize and to look at. Also, their vase is the best, I'm happy I didn't gave it up. Thanks Freddie's Flowers! (I'm not being payed for this review :)”

Freddie's Flowers 5 star review on 29th June 2021

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Posted 2 years ago

“I do not want any more flowers sent. I did not like my first order. Too much foliage and the flowers are not worth the money.”

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Posted 2 years ago

“Freddie's Foliage.... £25 for 3 flowers and lots of eucalyptus is a con”

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Posted 2 years ago

“Sent as a gift, within 3 days the greenery had brown tips, the flower heads outers were turning brown before the flowers opened. Even when we opened the box they looked dull and lifeless. Not impressed at all, this is my first experience with this company, and I certainly will not recommend them to anyone. Fresh flowers from your local shop every time.”

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Posted 2 years ago

“WARNING! WARNING! WARNING! This company claims it is not a subscription service that you sign up to but that's exactly what it is. It is incredibly difficult to cancel as there isn't a cancellation button on your account details. I have (so far) emailed three times asking for them to cancel my subscription but without even the courtesy of any acknowledgement, let alone confirmation. You have been warned - buy from them at your peril.”

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Posted 2 years ago

“I live near Saffron Walden and on two occasions since I have been ordering flowers from Freddie one look at the box told me they would not last the week. This week was a case in point. My three stocks died within three days and one of the antirhinums is looking very sickly. My daughter who lives in Islington has a weekly delivery and her flowers last well into the second week. Thus I believe those of us who live in the sticks are not getting flowers in their prime. I am going to give Freddie a couple of more shots and if the flowers are still found wanting I will cancel my subscription however hard it is. When I have roses in my delivery they last a maximum of five days, notwithstanding they are usually gorgeous. Incidentally two weeks ago I bought a £10 bunch of lovely flowers from Tesco and some of them are still looking reasonable. Way to go I think!”

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Posted 2 years ago

“The flowers started off good value (about a year ago) but now pretty much look like a standard £10 bouquet of flowers from the supermarket (arguably even worse), plus an extra bit of long foliage. For £25, certainly not worth it. Ours have shown up damaged consistently but we kept giving them another go. Finally made the decision to cancel subscription.”

Freddie's Flowers 1 star review on 5th May 2021

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Posted 2 years ago

“Impossible to cancel. 1. Emailed them to cancel but they said they can't locate my account - you have my email address. 2. Tried to reply them with my account details - and guess what? Their inbox is FULL and so they cannot receive any incoming messages. How ridiculous is this company?”

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Posted 2 years ago

“Can't comment on flowers - simply reviewing my experience of 'thinking about ordering'. Having simply clicked on a link to research how much it was going to cost me, I realised I was going to be dragged into a subscription so didn't proceed and I'm now receiving messages and offers for 50% off my first delivery. Was tempted but, having had a bad experience with 'subscription' offers before, I thought I'd check reviews first. So glad I did. Any company worth their salt, shouldn't have an issue in having a simple 'unsubscribe / cancel' button within your customer account. If you can click to join, you should be able to click to leave, without the hassle of phoning and dealing with high-pitch sales talk to stay. For that reason alone, I'm out.”

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Posted 3 years ago

“am very disappointed with this experience from freddies flowers,which i was not expecting. I signed up to recieving flowers early in the week,which the website showed the flowers will be delivered on friday (02/04/2021).i thought perfect nice start to the weekend. I called up today at 17:00pm to confirm they are still being delivered as the recipient has been at home all day waiting for them with her children.Only to be told that delivery date was yesterday (which no delivery was made anyways) ,and i can arrange a replacement for Wednesday.That did not make any sense to me,why would your website show incorrect information, which i checked today showed as flowers being delivered today. I said to your colleague which i believe her name was Molly, who is going to compensate for the incorrect information, inconvenience and time spent at home waiting for a non existent delivery. to which she said she can send out a vase as goodwill with my next delivery of flowers, but no replacement of flowers will be sent.how is that a gesture of goodwill?? I am really really dissapointed with this experience.I expected more as im always seeing freddies flowers on my social media.”

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Posted 3 years ago

“I cancelled my plan due to sheer cost, only to receive a copy of an internal email insulting me, to which "Freddie" tells me nothing was meant by it... I wasn't going to post anything online, however the fact that they did nothing about this email, but on top of that I got a call today asking if I wanted to sign up again has pushed me to be a little annoyed. If you insult people and don't own up to it, try taking them off your call list!”

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Posted 3 years ago

“as so many have said here, I feel duped! I was given a free flowers code by a friend and found I had signed up to a weekly delivery.”

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Posted 3 years ago

“I was awe struck with my beautiful flowers, sent by my daughter for Mother’s Day ..The presentation of the box before I looked inside was exciting, and the smell was like a flower shop with newly delivered flowers .. I had the Yoga moment arranging these gorgeous fresh flowers in the new vase..A true delight..and to read I am going to get a box every month for a year...I was in flower heaven ..Thank you all at Freddie’s Flowers,, and Gem too xx”

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Posted 3 years ago

“Daughter order flower for me for mother's day, still waiting”

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Posted 3 years ago

“Beautiful flowers with a lovely guide for how to arrange them, these were a gift using the introductory offer and my mum was delighted with both bunches and the quality of the flowers and care with their packaging. I've used Bloom and Wild in the past and Freddie's Flowers were much nicer and better value for money. I cancelled the subscription after the introductory offer by sending an email, there's no "button" to do it but was easy and the customer service team are lovely and were quick to process the cancellation. Highly recommend and would use again in future”

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Posted 3 years ago

“Got given a code for their “free” flowers and signed up before I read the reviews below. Like everyone else I hunted through their website to look for a cancel my subscription button to no avail. However I did email and got a reply a few days later saying that my subscription is now cancelled so hopefully that’s it! If you’re having trouble getting unsubscribed then go into the calendar tab in your account and you can cancel your deliveries for a few weeks at a time so you don’t get charged. When my flowers arrived I was pretty disappointed, tulips were really wilted and quite a few buds had been snapped off other flowers plus not that much inside the massive box they sent. To be fair the flowers have picked up now they’re in water and are looking pretty good 6 days after arriving. I would say that a £10 (maybe £15 at a push) bunch from the super market would be about the equivalent of what you actually get plus some leaflets. Overall I would say it’s not worth the money unless you really want flowers and really don’t want to leave the house.”

Freddie's Flowers 4 star review on 27th February 2021

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Posted 3 years ago

“The first box arrived what a disappointment the flowers looked as though they had been in a fridge dropped over died before opening, they refunded my money.. Second flowers 2 weeks later they were exactly like the first box more off the same flowers nothing like you see on the tv advert maybe I need to contact them under trade disscription laws , they have promised to send more flowers and they seem to be what I have already recieved, not a mention of any roses or the ornamental flowers that you see in the advert...”

Freddie's Flowers 1 star review on 26th February 2021

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Posted 3 years ago

“I received my free flowers to try, and decided I just prefer to pick my own flowers out. They don't have an option to cancel via the website, one must call or email. I emailed to cancel, didn't get any response yet still just received another bunch and charge to my account. I don't recommend one signs up for this service!”

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Posted 3 years ago

Freddie's Flowers is rated 2.8 based on 207 reviews