Initialy brilliantly friendly staff but: miscommunicated the service to me in a pop up shop, lead me to believe I choose when to be sent flowers/charged. I got charged the next week without my consent. Website says in several places ''you can cancel any time!'' without specifying how to do so. I emailed them 2 days ago, no one responded yet when i called, i was placed on hold and it turns out they had read my email, just had not bothered to email me back. Shame the set up is so poor, for such a lovely business idea. If they sorted out their transparency and were not so miserable over the phone when you do cancel, it would make me consider coming back at a later date. Now, not so much.