Freddie's Flowers Reviews

2.8 Rating 204 Reviews
42 %
of reviewers recommend Freddie's Flowers
2.8
Based on 204 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Freddie's Flowers 2 star review on 18th October 2022
Anonymous
Freddie's Flowers 1 star review on 10th October 2022
Pollyanna
Freddie's Flowers 5 star review on 10th October 2022
Helen W
Freddie's Flowers 5 star review on 10th October 2022
Helen W
Freddie's Flowers 1 star review on 2nd September 2022
Anonymous
Freddie's Flowers 5 star review on 3rd July 2022
Anonymous
Freddie's Flowers 5 star review on 24th June 2022
Yvonne Pay
43
Anonymous
Anonymous  // 01/01/2019
Having been a customer for a number of years received a very poor bunch of flowers this week, they seemed to have been starved of water for a significant time and have wilted. Customer service didn’t seem at all interested and just told me it’s normal and they will ‘perk’ up. Since tried to cancel my subscription but had no response. Shame what was a great concept seems to have outstretched themselves.
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Posted 4 weeks ago
Flowers are very good - but how do I contact Freddy's Flowers? There is no telephone unless I Google it and then hard to find. They say "Contact Customer Services" but there is no such name. The whole information about the company consists of imaginary FAQ questions a customer may ask but if one's query is not listed, one can 'suck it as see'. Also could not see where a web-chat facility was listed. Very poor customer contact relations if one's query is not listed!
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Posted 1 month ago
Had 3 deliveries. All rather poor quality. I had high expectations for a week where sunflowers were part of the arrangement but they arrived looking very sad and didn’t open up. I received gladioli in every arrangement but only 1 or 2 bud opened up. I have today emailed to cancel as there isn’t an option on the website to do this myself. I received an automated response to say my account is ‘paused’ and someone will be in contact to ask the relevant questions. All in all the flowers have looked fresh pretty for a day or 2 before looking lifeless and disappointing, with no real wow factor. A little upset as I think this could’ve been great and a real luxury for me. I have spent just under £100 on 3 deliveries and it just wasn’t worth the money for me.
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Posted 6 months ago
Had Freddies flowers for two years now few bad ones but last two not good Today very disappointed
Freddie's Flowers 2 star review on 18th October 2022
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Posted 1 year ago
Flowers lovely but free vase smashed and was told a replacement would arrive next day. Waited for it, didnt arrive. My first order - I dont like being disappointed especially right at beginning so trying to cancel and close account.
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Posted 1 year ago
Flowers themselves were nice. But be warned to cancel you have to phone/email them and they will interrogate you about why you are quitting. I stated I was having financial issues and did not want to keep clicking 'delay' for each delivery, I wanted to pause permanently, otherwise I may forget and end up paying. They told me they can't do that and have to delete my account. The man on the phone got very curt and seemed annoyed with me that I was leaving. They must be paid comission based on retention of customers. Really put me off ever coming back and left a sour taste.
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Posted 1 year ago
Good product, bad service. 1) they advertise that they are sustainable and reuse boxes, but 2 times I left old boxes for them to pick up but they never did. 2) You cannot cancel online, so which is malicious practice and should be highlighted. If you want to cancel, you will need to phone them. Then the person told me that she cannot cancel it and someone other from the team will call to cancel. They make it difficult to get out.
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Posted 1 year ago
The flowers I received from my son and daughter-in-law for mother's Day were half dead, I was and still am very very upset and angry about this, my son paid good money for flowers which are terrible. I do not have the heart to tell him about the condition of these flowers as he will feel terribly guilty that he has given his mum dead flowers. There is no way I would recommend this company, I bought some flowers 2weeks ago from Morrisons supermarket at the cost of only 49p as they were on their sell by date and I STILL have those flowers and they are STILL fresh with plenty of life still in them, 49p and 2weeks old yet yours are supposedly fresh cost a lot of money yet half dead, how do you explain that.
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Posted 2 years ago
Received as a Mother’s Day gift and have told daughter not to buy from them again. Flowers snapped and the roses have lost more than a few petals. Not worth what she paid for them all all.
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Posted 2 years ago
Flowers were sent to us, with vase, as a gift. Vase quite interesting but flowers well past their best, despite having been sent out only one day before they arrived. Tulips drooping and many blossoms fallen from the prunus. Fewer stems but of better quality would have been better. Lots of happy-clappy documentation, but I am not tempted to sign up. I can and do get much better flowers from my local florist or supermarket. Reviewers elsewhere also report major hassles when they have tried to cancel their subscriptions. All in all, this looks like a good idea that has been very poorly implemented.
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Posted 2 years ago
I have been a previous customer but had to cancel because I was moving and it was too expensive for me. Recently got a call for a half price offer and the customer service started out very nicely with kind offers but turned super rude when I declined twice. I was considering it for the future but won’t ever be coming back after this.
Helpful Report
Posted 2 years ago
I've ordered Freddies Flowers for over a year now. Sadly I've received flowers not particularly acceptable but kept ordering as we all need a treat, right? In the most part, customer service has been wonderful, the staff have been keen to rectify problems and always helpful. Sadly, my last box and probably my final order was quite frankly, dreadful. After much deliberation, I messaged FF with photos of the awful condition of the African lily stems, the flowers had fallen off, the stems were brown. Not acceptable at all. I waited and waited for an explanation but one month later, there has been no follow up or reply to my unfortunate problem. Sadly, I'm very reluctant to order again.
Freddie's Flowers 2 star review on 28th September 2021
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Posted 2 years ago
I had received nice flowers on several occasions, then I received a bunch that looked wilting from the start and failed to flower, even the lilies. £25 is a lot to pay for dead flowers. I contacted them three times by email a week ago and have had no reply. Terrible service.
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Posted 3 years ago
My flowers were brown and shriveled when they arrived - they had been sent to me for a landmark occasion. I had to lie to the person that sent them as she would have been upset if I had told her how bad her gift was. Very poor show I'm sorry to say. If I were to send flowers I would probably just go with M&S
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Posted 3 years ago
Love the flowers but the delivery is woeful..this is the forth time nothing has turned up or they have been delivered to another house. I've had to call each time to get it sorted which they have but to continually make the same delivery mistakes is beyond a joke. Such a shame as i've been really happy with the flowers but cant continue to use them if they cant even deliver the goods.
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Posted 3 years ago
Very disappointing bunch of flowers this time. The roses had been crushed with other flowers on top. They lasted 5 day's before they looked a mess. I've had flowers from you before & they've been amazing. I also recommend a friend & my friends were as bad.
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Posted 4 years ago
This is a comment on my first box. I was excited & looking forward to delivery, I was at home to accept it. Huge box arrived, I was shocked when I opened it as many of the leaves on the flowers were broken, the flowers were all wilting & looked only fit for the bin. They since revived once in water but I will not waste anymore money. I’m glad I paid only £12 for them as to be honest I could have bought better from the supermarket for £6. I’m having one more £12 delivery from Freddie’s to make use of the offer but I would not pay full price for half dead broken flowers again.
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Posted 4 years ago
The flower choices are excellent. The packaging is good and the concept itself is really great BUT the flowers are often bruised and battered, the drivers don't pick up the boxes, they don't read the delivery notes and leave flowers out all day in the hot sun when there is a shady cupboard 2 feet away and the customer service are not interested in feedback. I have been woken up by a 3am delivery - by the dog more than the noise of the driver, but at that time!? Drivers left flowers in odd places and didn't put a card through - so I found them rotted weeks later, I really wanted this company to thrive, but the only time I got a lot of attention was when my card was lost (which they knew about and they sent the next flowers despite this. The automatic payment didn't go through and then used more effort and staff in the next month trying to contact me for payment than they had in the previous 10 months when I had tried to get them to call me back to iron out the constant problems. So for a Flower Delivery Service - they are great at flowers and poor at delivery
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Posted 4 years ago
My first box contained good flowers but week after week the boxes contained what I would classify as weeds. Nothing that would enhance a house.
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Posted 4 years ago
Freddie's Flowers is rated 2.8 based on 204 reviews