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Freddie's Flowers Reviews

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

Company Reviews

2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Freddie's Flowers 1 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 1 star review on 2nd September 2022

Freddie's Flowers 5 star review on 3rd July 2022

Freddie's Flowers 5 star review on 24th June 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly it looks like I have had similar experiences as other customers. I signed up on the introductory offer of two free vases - DO NOT SIGN UP!!! This introductory offer appears to sadly be a lie, and something you only receive if you are willing to spend much more money than they originally claim. They rope you in with an online lie, only to take your money. Furthermore, don't expect to get any support or even an answer if you try to contact them as they will just ignore you. Strongly advise using other services of companies who appear to genuinely be committed to a positive customer experience, not hooking people in with false advertising.”

Posted 2 weeks ago

“Recommend you avoid Freddie’s Flowers unless you don’t mind being let down. Received notification on the day of delivery that flowers would not be delivered due to ‘unexpected delay’. Raised with support and they merely said “we’ll schedule delivery for next week and tell the team so this doesn’t happen again.” What’s the use in that when the recipient’s birthday is today?”

Posted 3 weeks ago

“dont bother total rip off - only order if you enjoy the dull ache of disappointment”

Posted 3 weeks ago

“I used Freddie's flowers for a few months in 2021. Since then they regularly call me to try to get me to sign back up, despite me asking politely every time that I be removed from their marketing list. I regret ever signing up with them in the first place.”

Posted 1 month ago

“Arrived on doorstep, limp flowers which i only just found as there were lots of branches of greenery covering them. Looked awful”

Posted 1 month ago

“We phoned up to cancel Freddie‘s flowers twice, but they keep taking money out of the account. They’re overpriced and don’t have a very long lifespan when phoned up to complain. All they said is will give you halfprice flowers for the first Bunch, if he was to re-sign up with them to get money, back is nearly impossible, don’t subscribe”

Posted 2 months ago

“CUSTOMER SERVICE HASSLE AND AGRO OR NO FLOWERS AT ALL - SIGNED UP IN OCTOBER - HAVE NOW CANCELLED MY SUBSCRIPTION. REALLY WANTED TO LOVE THE FLOWERS BUT CUSTOMER SERVICE IS HOPELESS AND TO BE HONEST THE FLOWERS WEREN'T GREAT, NEVER LASTED LONG.”

Posted 2 months ago

“Lovely flowers but absolutely appalling customer service. I have been trying to get in touch with them for months about deliveries I haven’t received and discount codes not applied - you receive an email confirming they’ve received your email and then nothing. They’re still happy to take your money though of course.”

Posted 2 months ago

“Not sure whether Freddie's have new onwners. DPD no longer delivering, which are now late, sometimes by days. The flowers more recently are of a poor quality and are now similar with little variety.”

Posted 4 months ago

“I responded to their email with an offer to re-subscribe to flower delivery. I really wanted to love the flowers - as I had a great experience in the past - but what I received was an awful arrangement which looked NOTHING like the advert. In fact I received 3 stems completely different than advertised, so clearly this was a substitution. Freddie Flowers used to be great in the past and I was always happy with the flowers but judging from recent large number of negative feedback - clearly it is not going well. I WILL CANCEL MY SUBSCRIPTION. In the end I had to go to the sypermarkrt and buy another arrangements, Freddie flowers were completely substandard and not fit to be put on a Christmas table”

Posted 4 months ago

“Responded to Facebook/email offer for free vases offer at £29, only received flowers which is extremely dissapointing. Very misleading.”

Posted 4 months ago

“I really wanted to love Freddie's Flowers. They're based locally to where I live and I was an early customer when they started. But since I cancelled my deliveries (agree with the other reviews - they are often very disappointing quality and overpriced), I have received SO many cold calls, always from different numbers (so I'm not able to block them!). At times recently I've been receiving up to three calls from them daily. I've asked to be removed from their list but to no avail. It's really terrible for a business that puts itself forward as ultra friendly and customer-centric.”

Posted 4 months ago

“My last lot of flowers were wilted and almost dead . All I got was sorry , my niece is a florist she said they were a poor quality, my niece lives in wales otherwise I would have my flowers from her .I can get a better bouquet from a supermarket that last longer.”

Posted 5 months ago

“Freddie’s was wonderful, I loved receiving my box however the quality fell short and way too short on blooms but shed loads of foliage. Such a shame.”

Posted 9 months ago

“When I signed up at the Chelsea Flower show, I was told I would receive an email EVERY Thursday telling me what flowers I could have delivered on Monday and I could decide there and then if I wanted them or apparently I could "simply email freddies flowers and say yes or no thankyou to the Monday delivery" THIS HASNT HAPPENED ONCE. So last Friday morning I emailed to say I did not want to receive the flowers, I have had no reply to my email, they have just taken the money from my account and delivered the flowers. SO I am really angry that I have been talked into something and am now being completely ignored. CUSTOMER SERVICE IS RUBBISH.”

Posted 10 months ago

“Competition on Instagram for ‘the chance to test for free flowers’ is a scam. It’s really just their marketing strategy, that leads to collecting details for making sales calls. They will ring you, declare you are the winner, and then engage you in a long phone call before finally revealing your prize is actually 30% off first delivery if you give them payment details and sign up for a monthly flower subscription with them. Hugely misleading and a long false pretences phone call.”

Posted 1 year ago

“Flowers and vase were to be delivered to sister in law on 28 Dec. She called me on 2 Jan to say flowers had not arrived. I emailed Freddy's to ask if the gift had been received. No reply so phoned company and was told package had been damaged and would I like a replacement sent. I declined and asked for a refund. No one contacted me to say flowers had not been delivered. What would have happened had I not got in touch? Poor service.”

Posted 1 year ago

“The sign of a good company is how they deal with things when they go wrong. The customer service at Freddie's Flowers is quite honestly shocking. Dismissive and unhelpful when you have an issue or complain. Provide misleading information about offers using jargon to catch you out and subsequently overcharge you. Extremely disappointed, have cancelled my account and recommend others use a different florist or risk losing out!”

Posted 1 year ago

“Cold called after apparently completing a survey on social media, which I don’t remember. Said Id won a prize!! Great. Turned out to be 30% off the first flowers as part of a subscription service!! No thanks. Just awful.”

Posted 1 year ago

“I get once a month as I find them too expensive and there is no choice to cancel them Altogether . Well todays flowers are disgraceful. Very disappointed especially the price of them. I would be ashamed of myself and my company if I sent this out to customers .”

Freddie's Flowers 1 star review on 10th October 2022

Posted 1 year ago

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Freddie's Flowers is rated 2.8 based on 207 reviews