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Freddie's Flowers Reviews

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

Company Reviews

2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Freddie's Flowers 1 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 1 star review on 2nd September 2022

Freddie's Flowers 5 star review on 3rd July 2022

Freddie's Flowers 5 star review on 24th June 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived already browning. I really want this to work out. I think they are beautiful flowers and I really wished they would have been fresh. I understand that they traveled a long way and some wilting is to be expected but not all the browning. I really hope they replace them or get my money back. I rather just have them replaced and give these guys another chance”

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Freddie's Flowers 1 star review on 11th February 2022

Posted 2 years ago

“Joined before Christmas, the first arrangement arrived and was amazing, this was followed by two arrangements with flowers that were wilted and not to a standard you would expect for the price being paid. I went to cancel my subscription, they called me and offered me a free arrangement on them to see if they could change my mind. The arrangement arrived with wilted flowers again and to top it off, they’d charged me for this “free” bouquet. I called and was told the charge being made was due to a “human error” and I’d need to wait up to 10 days for a refund on flowers that were supposed to be an apology and I shouldn’t have paid for. Disappointing customer service, poor quality flowers and I would not recommend to anyone after my experience.”

Posted 2 years ago

“Read the reviews here about cancelling. The website says 'cancel any time'. Wait until you actually try to cancel the recurring subscription which is what you actually signing up for with your bank details. You have to either email or ring the company. I have tried to cancel but they keep 'misunderstanding' what I am asking for. I have withdrawn payment authority at my bank. Do you want to deal with a company where 'cancelling' means contacting your bank to block their attempts to take money from your account?”

Posted 2 years ago

“I'm not sure if I was just unlucky but every delivery (8 in all) included swapped or missing items so could not create the same display, poor quality and damaged foliage, and didn't last very long (even though I carefully followed the care directions). Very disapointed in quality and feel it is very expensive for what you actually get. They did apologise every time I contacted them but the quality never improved.”

Posted 2 years ago

“Awful. First lot of flowers are free but looked sad and unhappy. Second lot were better but so expensive. Trying to cancel and getting ignored. Avoid!”

Posted 2 years ago

“Hard to cancel subscription and keep stealing money from my bank”

Posted 2 years ago

“Literally impossible to get any honest person to act - once they have your details they bombarded you. Calls etc after you request cancellation. They refuse to cancel your account and remove your details. Terrible company”

Posted 2 years ago

“The flowers are beautiful when they get the delivery to the right property which they consistently fail to do.There is no email of delivery which most other mail order companies do so you have no idea whether the flowers have been delivered or whether yet again you must search for them at other peoples houses.they often do not deliver until evening and now the nights are drawing in I do not wish to search for flowers that have not been delivered.Appallinf service for a mail order company”

Posted 2 years ago

“Really poor customer service. Flowers delivered to wrong address and I am left to locate them. When I do they are dehydrated and far too many emails later their approach is if the flowers aren't all wilted (you need to send lots of photos) then the hassle and inconvenience they caused you doesn't warrant a refund. Not a service worth having!”

Posted 2 years ago

“Can’t cancel account sent me flowers that hasn’t been paid for! And now expecting to paid £25 for flowers that are weathered and died and lifeless not worth the money at all! You can’t deactivate the account have to through email that they don’t answer”

Posted 2 years ago

“Freddie's Foliage.... £25 for 3 flowers and lots of eucalyptus is a con”

Posted 2 years ago

“Sent as a gift, within 3 days the greenery had brown tips, the flower heads outers were turning brown before the flowers opened. Even when we opened the box they looked dull and lifeless. Not impressed at all, this is my first experience with this company, and I certainly will not recommend them to anyone. Fresh flowers from your local shop every time.”

Posted 2 years ago

“WARNING! WARNING! WARNING! This company claims it is not a subscription service that you sign up to but that's exactly what it is. It is incredibly difficult to cancel as there isn't a cancellation button on your account details. I have (so far) emailed three times asking for them to cancel my subscription but without even the courtesy of any acknowledgement, let alone confirmation. You have been warned - buy from them at your peril.”

Posted 2 years ago

“I live near Saffron Walden and on two occasions since I have been ordering flowers from Freddie one look at the box told me they would not last the week. This week was a case in point. My three stocks died within three days and one of the antirhinums is looking very sickly. My daughter who lives in Islington has a weekly delivery and her flowers last well into the second week. Thus I believe those of us who live in the sticks are not getting flowers in their prime. I am going to give Freddie a couple of more shots and if the flowers are still found wanting I will cancel my subscription however hard it is. When I have roses in my delivery they last a maximum of five days, notwithstanding they are usually gorgeous. Incidentally two weeks ago I bought a £10 bunch of lovely flowers from Tesco and some of them are still looking reasonable. Way to go I think!”

Posted 2 years ago

“The flowers started off good value (about a year ago) but now pretty much look like a standard £10 bouquet of flowers from the supermarket (arguably even worse), plus an extra bit of long foliage. For £25, certainly not worth it. Ours have shown up damaged consistently but we kept giving them another go. Finally made the decision to cancel subscription.”

Freddie's Flowers 1 star review on 5th May 2021

Posted 3 years ago

“Impossible to cancel. 1. Emailed them to cancel but they said they can't locate my account - you have my email address. 2. Tried to reply them with my account details - and guess what? Their inbox is FULL and so they cannot receive any incoming messages. How ridiculous is this company?”

Posted 3 years ago

“am very disappointed with this experience from freddies flowers,which i was not expecting. I signed up to recieving flowers early in the week,which the website showed the flowers will be delivered on friday (02/04/2021).i thought perfect nice start to the weekend. I called up today at 17:00pm to confirm they are still being delivered as the recipient has been at home all day waiting for them with her children.Only to be told that delivery date was yesterday (which no delivery was made anyways) ,and i can arrange a replacement for Wednesday.That did not make any sense to me,why would your website show incorrect information, which i checked today showed as flowers being delivered today. I said to your colleague which i believe her name was Molly, who is going to compensate for the incorrect information, inconvenience and time spent at home waiting for a non existent delivery. to which she said she can send out a vase as goodwill with my next delivery of flowers, but no replacement of flowers will be sent.how is that a gesture of goodwill?? I am really really dissapointed with this experience.I expected more as im always seeing freddies flowers on my social media.”

Posted 3 years ago

“I cancelled my plan due to sheer cost, only to receive a copy of an internal email insulting me, to which "Freddie" tells me nothing was meant by it... I wasn't going to post anything online, however the fact that they did nothing about this email, but on top of that I got a call today asking if I wanted to sign up again has pushed me to be a little annoyed. If you insult people and don't own up to it, try taking them off your call list!”

Posted 3 years ago

“as so many have said here, I feel duped! I was given a free flowers code by a friend and found I had signed up to a weekly delivery.”

Posted 3 years ago

“The first box arrived what a disappointment the flowers looked as though they had been in a fridge dropped over died before opening, they refunded my money.. Second flowers 2 weeks later they were exactly like the first box more off the same flowers nothing like you see on the tv advert maybe I need to contact them under trade disscription laws , they have promised to send more flowers and they seem to be what I have already recieved, not a mention of any roses or the ornamental flowers that you see in the advert...”

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Freddie's Flowers 1 star review on 26th February 2021

Posted 3 years ago

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Freddie's Flowers is rated 2.8 based on 207 reviews