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Freddie's Flowers Reviews

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

Company Reviews

2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Freddie's Flowers 1 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 1 star review on 2nd September 2022

Freddie's Flowers 5 star review on 3rd July 2022

Freddie's Flowers 5 star review on 24th June 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Freddie’s Flowers: lovely flowers but when something goes wrong, their customer service is terrible. They say to get in touch if unhappy but their response was to cut me off as a customer! They will often substitute flowers advertised if they have supply issues, fair enough if disappointing, but this time I wasn’t happy with these. Flowers can last 2 weeks but my photo is at just over 1 week. Be warned about complaining - not a sign of a good company.”

Freddie's Flowers 1 star review on 2nd September 2022

Posted 1 year ago

“ordered for a birthday present and never arrived - complained and received appalling customer service - said it was DPD fault... go elsewhere”

Posted 1 year ago

“Sent as a gift , very nice parcel to receive. But . Gladioli replaced by further peonies - only one flowered out of the 6. Agapanthus dropped a lot of buds in first 2 days . Hardly had any open and looked very sorry. Don’t think they survived the journey via dpd. Stems very dry when I cut them to arrange. Cut and refreshed water every few days with fresh food. Aimed to contact company but I could tell website designed to discourage post sale contact so didn’t waste my time.”

Posted 1 year ago

“Trying to cancel the subscription is becoming a nightmare. I’ve written emails and tried calling and still not cancelled.”

Posted 1 year ago

“Yes have the same problem as all other customers. Cancelled last week and have today been charged and received another bunch of flowers that were not wanted. Such a scam, so sad!”

Posted 1 year ago

“So hard to cancel, lovely flowers but not worth £25. Still fighting to cancel subscription.”

Posted 1 year ago

“I was really happy with them until I lost my card, blocked it with my bank. I was under impression it will cancel out the payment with Freddie’s Flowers . Imagine my surprise when they didn’t even send an email saying payment problem or such , just applied for my new card details directly through Mastercard ( apparently they can do that ) and taken the money anyway . I get it guys , you are a small business . But that’s cut throat . Didn’t like it at all . Blocked them from taking future payments , I ain’t even gonna bother . And of course no support over the weekends - why bother.”

Posted 1 year ago

“In all seriousness, do not engage or continue with this Company, we have complained several times and they continue to demonstrate sub standard service. Contact was sent by them that they would deliver on Friday 6th May, my Wife informed them that it was important that the deliver arrived as we had a family gathering and she wanted them as a centre piece for her dinner table, guess what, even after they sent a text, they still did not turn up - absolutely and utterly appalling.”

Posted 1 year ago

“Again after 4 months still trying to take money out of my account! Lucky the card has expired warning you others as soon as you cancel the company will keep taking money out”

Posted 2 years ago

“Been trying to delete my account and they just ignore my e-mails. There are many options for beautiful flowers with better customer service. They also resumed my deliveries after I paused them. I had to cancel my card as they keep trying to charge it every day.”

Posted 2 years ago

“Seems to be a theme here! I hope they do listen to their customers because I really like their product and the idea but the business model of fooling people into signing up, giving out fake offers and not letting them cancel their subscription is terrible! I got a call saying I won a promotion (the vase bundle and flowers worth about £100), but they want your card details to sign you up. I know how these companies work, and it's a way of promotion, but it's very misleading. I was told I'd get 3 vases and flowers for free and the first box 50% off, what I got was one vase and bouquet and then I had to pay full price for the next bunch and vase. Definitely a gift not worth £100 if I'm paying £50 to get it... It's a shame, I might have given them a go but it's tainted with them lying to their customers!”

Posted 2 years ago

“The flower is overpriced, low quality and lacklustre, it also seems to come from some left-over sources. It is pretty unpleasant that I could not cancel my subscription online but had to write an email request. Furthermore, if you forget your subscription, you have to pay for the next week's flower and cannot skip it.”

Posted 2 years ago

“Flowers decrease in niceness as the weeks go on , you’ll never get the second or the third case they promise and it’s exceptionally difficult to cancel I stopped receiving them and thought yay it’s cancelled but then I was billed three times in one night for flowers that I never received? Really strange behaviour and customer service , a few boxes I received were poor the irises don’t come out the lilies smell and the flower food leaves the water dirty I did have 2 amazing bunches though so I guess hit and miss I’d the right term , but after having a subscription with them i wouldn’t do it again or advise any one too I’ve since had serenata flowers which are expensive but are really lovely and much better customer service.”

Posted 2 years ago

“Awful!! Tried to cancel but was ignored and charged £25 for flowers that are barely worth a tenner. So disappointed and am gutted to have lost that money- it’s a lot to me but customer service was rude and unsupportive.”

Posted 2 years ago

“They don’t have any option to select the next delivery date. You can only postpone for a certain weeks, 4 if I am not wrong. So if you’re on vacation or sick and didn’t check back in to postpone deliveries further, your flowers will be left somewhere in your building and thirty euros charged from your account. They also take long to reply if you sent them a message about cancellation. Poorly designed website and service overall.”

Posted 2 years ago

“Awful experience! Flowers did not arrive on day given to me also a non existing customer service!”

Posted 2 years ago

“Ordered flowers as my daughter got some for my mother that where beautiful. Mine came half dead and not worth £25 so emailed to cancel. I got a phone call offering a free bunch to put this right but allowing me to drop in and out if I wanted flowers again they arrived half dead. A week later I got a text saying a Freddie’s delivery was on its way I hadn’t ordered it a wasn’t in to send it back. I immediately sent an email saying I didn’t want it and tried to text Dpd to stop the delivery but couldn’t. On getting home a checking my account I was down for weekly deliveries that I hadn’t. I then tried to close the account but it can only be pause. I rang my bank told them about the delivery coming that day and told them to cancel all payments to them including the one for that day. STAY AWAY FROM THIS COMPANY USE YOUR LOCAL SHOP. First photo is arrival second is 5 days later”

Freddie's Flowers 1 star review on 12th March 2022

Freddie's Flowers 1 star review on 12th March 2022

Posted 2 years ago

“Placed an order for a gardening tool from their shop to be delivered with the next flower delivery - they removed this from my order (may be it got sold out?) but didn't alert me. I tried cancelling my account by emailing them but they wouldn't let me do that through email. They called me and I said that I didn't have time to discuss further (since I was at work) and asked them to email me the confirmation of the cancellation - they still have not closed my account. There isn't an alternative way on their website for you to close your account or remove your bank details. Please avoid this company.”

Posted 2 years ago

“The customer service is extremely poor and struggle to get hold of anyone when there is a problem. They advertise offers that are not real and go back on their word. I had an offer and told thus wasn't the offer signed up for even though I screen shotted the offer when I subscribed, 3rd vases won't be arriving. The flowers are dehydrated so God knows how long they have been without water. Poor poor business avoid. Skipped rider but still delivered flowers and took the money. Very hard to cancel”

Freddie's Flowers 1 star review on 2nd March 2022

Freddie's Flowers 1 star review on 2nd March 2022

Posted 2 years ago

“Initialy brilliantly friendly staff but: miscommunicated the service to me in a pop up shop, lead me to believe I choose when to be sent flowers/charged. I got charged the next week without my consent. Website says in several places ''you can cancel any time!'' without specifying how to do so. I emailed them 2 days ago, no one responded yet when i called, i was placed on hold and it turns out they had read my email, just had not bothered to email me back. Shame the set up is so poor, for such a lovely business idea. If they sorted out their transparency and were not so miserable over the phone when you do cancel, it would make me consider coming back at a later date. Now, not so much.”

Posted 2 years ago

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Freddie's Flowers is rated 2.8 based on 207 reviews