I responded to their email with an offer to re-subscribe to flower delivery. I really wanted to love the flowers - as I had a great experience in the past - but what I received was an awful arrangement which looked NOTHING like the advert. In fact I received 3 stems completely different than advertised, so clearly this was a substitution. Freddie Flowers used to be great in the past and I was always happy with the flowers but judging from recent large number of negative feedback - clearly it is not going well. I WILL CANCEL MY SUBSCRIPTION. In the end I had to go to the sypermarkrt and buy another arrangements, Freddie flowers were completely substandard and not fit to be put on a Christmas table