Joined before Christmas, the first arrangement arrived and was amazing, this was followed by two arrangements with flowers that were wilted and not to a standard you would expect for the price being paid. I went to cancel my subscription, they called me and offered me a free arrangement on them to see if they could change my mind. The arrangement arrived with wilted flowers again and to top it off, they’d charged me for this “free” bouquet. I called and was told the charge being made was due to a “human error” and I’d need to wait up to 10 days for a refund on flowers that were supposed to be an apology and I shouldn’t have paid for. Disappointing customer service, poor quality flowers and I would not recommend to anyone after my experience.