My experience/s echos with other poorly rated reviews… so there is an obvious consistency which needs to be addressed! Yes you can “ Skip” a delivery but not “ cancel” on line… I have used this company intermittently since 2021… & yes it’s a nice touch to receive informative printed information regarding what blooms are enclosed/how to arrange/what to do to aid longevity but when the blooms are of poor quality upon arrival what do you do? .. Salvage them as best as, or compost them. !! I’m finding “ this time around” ( 2nd delivery)… the blooms are depleting & being “ bulked” out with green foliage! This most recent delivery ( which similarly I thought I’d “ skipped” was so disappointing, not worth even the discounted “ £21.00 letter box price”… not inc of delivery… packaging isn’t really flower friendly… long cardboard boxes with scrunched up paper at either end, blooms tied with string… ( yes great recycling but not “ transit” friendly)… I have given them another chance but based on the two deliveries, I’m sorry but I won’t be using them again. I hope things improve.. Quality is so important… I have tried to upload photos from my library to evidence my review but “ please try later or contact customer support”.. That said I have successfully forwarded my review & photos directly to their “ customer feedback”…