Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Freddie's Flowers Reviews

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

Company Reviews

2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

Visit Website

Write Your review

Tell us how Freddie's Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freddie's Flowers 2 star review on 18th October 2022

Freddie's Flowers 1 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 1 star review on 2nd September 2022

Freddie's Flowers 5 star review on 3rd July 2022

Freddie's Flowers 5 star review on 24th June 2022

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had received nice flowers on several occasions, then I received a bunch that looked wilting from the start and failed to flower, even the lilies. £25 is a lot to pay for dead flowers. I contacted them three times by email a week ago and have had no reply. Terrible service.”

Posted 3 years ago

“I have received 2 lots of flowers the first yellow submarine were stunning the second selkies siren were disgusting box was ripped stems were snapped and all had to be binned by 4th day even though yellow ones were still ok my son and his partner ordered them I have not had the heart to say how much of their money has been wasted”

Posted 3 years ago

“Impossible to cancel. Terrible customer service.”

Posted 3 years ago

“Scam. Falsely took my bank details. Avoid avoid avoid”

Posted 3 years ago

“The flowers are very nice but how sad that the customer service is terrible. They are extremely unhelpful over the phone. I had reoccurring deliveries set up with them last year, before and a few times the flowers did not arrive and when I called could never prove that. Tried to cancel and they took forever. Next year made a mistake ordering a gift. And guess what they do not tell you what is the contents. Randomly I checked online and it had lillies. The recipient is allergic to lillies. Worse thing they said they cannot replace flowers for people who have allergy or simply delay to the following week when the arrangement does not have the allergen. So it will a rather awful gift now to arrive. Not inclusive and completely inflexible and insensitive. Waste of money. Please watch out with them”

Posted 3 years ago

“Do not sign up to this, their website is a joke and customer service is even worse. Do not give them your bank details!”

Posted 3 years ago

“Seem to have been scammed into a subsciption like everyone else on here. Was given a code for a free bunch however you are automatically subscribed and immediately charged for your next bunch so they are not free. Emailed to cancel subscription and no response so that you have to call and are then given the "hard sell" to stay in the subscription. Not really fair to market as free bunches.”

Posted 3 years ago

“Scam artists. They mislead the public by saying they are not a subscription service, but they do sign up up for a subscription and charge you, and you don't realise until they have already sent the flowers. A waste of time and an exorbitant price for what it is. Do not recommend.”

Posted 3 years ago

“I was given a card by a regular subscriber for a free bunch of flowers. Of course, I was immediately debited £25 from my bank account so it turns out it’s not a free bunch but a borderline scam to get you hooked. No reply to an email yet so have sent a further one but I’m dreading sorting it out as others seem to have had very poor customer service. Very upsetting and stressful especially when this was meant to be a gift to cheer me up....”

Posted 3 years ago

“Not worth the money and quite difficult customer service. Had to cancel subsctiption after first week due to poor quality flowers that custmer service were unwilling to take responsibility for.”

Posted 3 years ago

“New customer. I got a half price offer on my first 2 bunches. Set up my account last night to find that they have taken an unauthorised amount of money from my account! ( I had already asked if you have to commit to a certain amount of orders and was told that I can choose how much and how often, this doesn't appear to be the case since they have taken £50 from my account already for a £12.50 bunch of flowers)”

Posted 3 years ago

“I am fed up with not receiving my flowers and having to chase it up. The customer service is appalling. I didn’t receive my flowers on Monday and called to check. Spoke to someone who was going to get someone to call me back.... nothing and it’s now Wednesday afternoon. I sent an email on Tuesday asking for an update.... nothing !!! Not the first time this has happened. I’ve now tried contacting Freddies flowers via phone, email, live chat and Facebook. Will now close my account and look for a supplier that is reliable.”

Posted 3 years ago

“WOW .. what a superb surprise to have these 5 Amaryllis delivered to my home. Beautifully presented in a long box with the ‘care for your Amaryllis’ printed in black on the inside of the box lid. A great help, it saved me going to Google! I was also impressed with the literature enclosed about the Amaryllis, ‘A - Mary(llis) - Christmas to you all xx From a delighted customer on her 68th birthday .. 21.12.52”

Posted 3 years ago

“Kept forgetting items from the flower arrangement and wouldn't send out to complete the order after I told them. Received dead flowers at one time and had to chase for weeks to get a refund”

Posted 3 years ago

“Terrible service, I received flowers a gift from a friend. These flowers were poisonous for my pet, I know have a 1000 pounds to pay to the vet, and my cat may not survive this. It's not stated what flowers are in the box, nor that they are poisonous. Customer service's main interest was waive away their responsibility. Seriously disappointing!”

Posted 3 years ago

“Wow, wow. Wow, received flowers from my daughter I have had flower boxes before but Freddie’s are solid beautifully fresh and the best I have had. Easy to assemble.”

Posted 3 years ago

“Very disappointing customer service. I've now closed my account after a box I ordered failed to show up twice. Freddies Flowers has a long way to go to be a luxury brand experience.”

Posted 3 years ago

“Certainly the flowers made me happy but the failed delivery twice in as many weeks made me angry. Do any other florists make deliveries so late in the day that the flowers actually arrive at night ? A different excuse each time and a free offer - but what I really want is a flower delivery service that I can count on.”

Posted 3 years ago

“Absolute rip off ! Flowers didn't last long at all. Better off going to the local florist. Don't waste your money”

Posted 3 years ago

“Don't be fooled by a free bunch ,once they have your bank details they will continue to take money after you cancel. Then are rude and and try to argue it when you try and sort it out. They don't respond to emails either.”

Posted 3 years ago

«
1
2
...
4
5
6
7
8
»

Freddie's Flowers is rated 2.8 based on 207 reviews