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Freddie's Flowers Reviews

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

Company Reviews

2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Freddie's Flowers 1 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 1 star review on 2nd September 2022

Freddie's Flowers 5 star review on 3rd July 2022

Freddie's Flowers 5 star review on 24th June 2022

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers were brown and shriveled when they arrived - they had been sent to me for a landmark occasion. I had to lie to the person that sent them as she would have been upset if I had told her how bad her gift was. Very poor show I'm sorry to say. If I were to send flowers I would probably just go with M&S”

Posted 3 years ago

“STUNNING flowers, beautiful quality! Freddies attention to detail is thorough & very impressive. From pictures/names of the actual flowers in the box, all the way to how to arrange them. I actually had a small issue but it was dealt with swiftly & professionally! I would not hesitate to recommend FFs and will certainly use them myself in the future!”

Posted 3 years ago

“The flowers are lovely and I love the flower arrangement instructions that comes with them. However, they were delivered to the wrong address more than once which was disappointing.”

Posted 3 years ago

“Love the flowers but the delivery is woeful..this is the forth time nothing has turned up or they have been delivered to another house. I've had to call each time to get it sorted which they have but to continually make the same delivery mistakes is beyond a joke. Such a shame as i've been really happy with the flowers but cant continue to use them if they cant even deliver the goods.”

Posted 3 years ago

“Disappointed as the flowers arrived very wilted . It was a hot day, but some were just beyond recovery after being placed in water.”

Posted 3 years ago

“In terms of the flowers, these are 5 stars - absolutely beautiful every week, I’ve never had nicer flowers in my home. But I just can’t get them to deliver properly - every week they leave them outside my building on the street and don’t buzz my buzzer. I’ve written to them multiple times and even cancelled my deliveries before because I had some stolen. I’d recommend this flower delivery 100% but only if you have a safe space for deliveries.”

Posted 3 years ago

“Its a trap! do not sign up and do not put in your bank details! they will charge you without any notifications, they will deliver to your door without you wanting the service, do not be fooled with the kind gesture of getting a free bunch for free, its a trap and they will not warn you like other amazing services that exists like Amazon or any other normal service that provide you with regular updates on something being delivered to your door as expected because its a service that you pay out of choice. Not the mention that a few of the flowers were in a very poor state, almost dead and not fresh at all. Not happy at all with the service and no fair outcome even when you speak to the customer service. Not only do they pass on the phone to each other (very unprofessional) but they are not helpful or interested in keeping customers or new customers happy. No sympathy towards customers even if you are struggling with payments due to covid and will do anything to keep keep the stolen money that was made through their scam system!”

Posted 3 years ago

“never leave flowers in the safe place I have asked!”

Posted 4 years ago

“Ive been receiving my flowers for over 12 months and have never been disappointed..very pleased”

Posted 4 years ago

“Totally misleading website. Clearly states regular plan followed by 'OR ONE OFF GIFT FOR SOMEONE' . Jack on the phone told me no I was wrong and the website is perfectly clear. Thanks Jack as long as you say so. After receiving her first box my friend then got my 'subscribed flowers' the next day. I didn't have an email to say this was the case or I was signed up to anything? I had an email to say I had done what I Intended and bought one set of flowers. THIS IS MISLEADING. 'out of generosity ' (after forking out £25 I didn't authorise) the company gave me half my money back and forget it guys of you actually want the flowers you've now given to someone else and paid double for, then they won't even redeliver them to the right address!! Have a good look at your website. Automatically being signed up to something when it clearly says 'one off gift' is a con. I hope you can update your website and save other people this hassle.”

Posted 4 years ago

“Freddie's Flowers are the perfect choice for gorgeous flowers in the home. The price point is perfectly reasonable for the service, range, and quality of flowers. I've had no complaints with service, when I sent a friend flowers, which were lost by the courier, Freddies sent a new bouquet the next day with no faff or drama. Absolutely recommend!”

Posted 4 years ago

“Beautiful and great quality flowers which seem to last weeks! Always look forward to receiving them and love putting them together using the instructions. They look so good every time!”

Posted 4 years ago

“Never sign up to this company it’s a total con & very misleading company I wish I had researched this company before . Very bad customer service never answers emails but as soon as you cancel they call you keep away”

Posted 4 years ago

“Shocking customer service - 1st bunch were lifeless literally dropping and did not last even 6 days. Promised a review by their quality - yes you guessed no review. They encouraged me to take the 2nd delivery which on literature says will be delivered in the morning on Fridays - it is now 3.30pm still no flowers asked to cancel and get a refund refused!. These flowers will have been out of water for more than half a day - I have now canelled my account and will be £25 out of pocket I have no words. Dreadful company.”

Posted 4 years ago

“I’ve just received my third delivery and as usual STUNNING. Thank you”

Posted 4 years ago

“I ordered a trial free bunch of flowers which did not arrive. 4 days after emailing to let them know, I received a call from Callum who told me the flowers had not been sent as I hadn’t placed an order. I let him know that the order confirmation email and what was displaying on my account clearly proved this was not the case and that I wanted to cancel my account in view of the poor service. Callum proceeded to ask what I felt was poor!! I have no words. Dreadful company.”

Posted 4 years ago

“Flowers are always soooooooooooo beautiful and make me smile when i receive them - your telephone manner is excellent and i will return to you for my flowers once this terrible time is over xxxxxx”

Posted 4 years ago

“Outstanding flowers!!!! Recommend them completely Christchurch”

Posted 4 years ago

“Got a free flowers card from my mother. At NO point following this card did it say how much, how often or that it was a repeated delivery. Put in card details as once again it didnt say I would be charged or how much and many account make you log details without charging. Had to search the website to discover it was EVERY week and £24. My mother had been offered two bouquets at half price but also had no knowledge it was a subscription. Be careful what you sign up for! Response to email about this and cancelling account simply said they cancelled it but nothing in regards to misleading advertising.”

Posted 4 years ago

“Beautiful flowers they arrive in a box with the Instructions on how to arrange them . Vert well packaged. Love them A++”

Posted 4 years ago

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Freddie's Flowers is rated 2.8 based on 207 reviews