Freddie's Flowers Reviews

Name: Freddie's Flowers
Address: Freddie's Flowers, 23-34 Ingate Place, London, London Borough of Wandsworth
Rating: 2.77

2.8 Rating 234 Reviews

40 %

of reviewers recommend Freddie's Flowers

Company Reviews

Questions

Metrics

2.8

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Location:

Freddie's Flowers,
23-34 Ingate Place,
London
London Borough of Wandsworth
SW8 3NS

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Freddie's Flowers 2 star review on 7th March 2026

Anonymous

Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Anonymous // 01/01/2019

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“Avoid!! Second delivery from freddies flowers. The first one wasn't the greatest, however I didn't pay full price so I didn't contact them. Received my second and last delivery today. The flowers are in a terrible state. I put them in water as soon as they arrived as per instruction on the website. However the roses received were already in full bloom and wilted!! I have seen more life in supermarket woopsies which would be a fraction of the price!! Unfortunately I am having difficulty in uploading photos here. I have emailed freddies flowers but I am not hopeful on hearing back after reading other customer experiences.”

Helpful Report

Posted 1 year ago

“Constant spam do t give them your details”

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Posted 1 year ago

“The last two deliveries ..one didnt happen and last weeks flowers were half dead and not worth £9 let alone £29 so I have cancelled .”

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Posted 1 year ago

“Had 2 calls today - they must be getting desperate - have not used them in months as the flowers were always half dead and didn’t last long - How dare they just call me”

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Posted 1 year ago

“I ordered on Thursday for Saturday delivery. The flowers failed to arrive on Saturday, Sunday and Monday. They arrived on Tuesday, for a celebration on Saturday. Not good enough. Do not use if the flowers are for a celebration on a specific date.”

Helpful Report

Posted 1 year ago

“Flowers last only 1 week at the most. The last delivery contained Agapanthus which did not open.Small gladioli which were finished in 3 days.My daughter bought this as a gift.I would have expected much better quality for the price.”

Helpful Report

Posted 1 year ago

“I have cancelled my subscriptions a few times now, with difficulties I must say, due to it not being a financial priority, but they keep coming back, and at the last attempt I stupidly agree to have it set up to be delivered 6 months later, but the sales rep, said they will send me a reminder in case I am still not financially ready, I have the option to cancel, I never did get a reminder, just a text message saying the flowers are on there way, this is not fair, I don't want the flowers, I have other financially priorities, it kinda stressful, I have asked to be permanently remove from their mailing list, if I get a call from them again I will cut the call, they are so annoying,”

Helpful Report

Posted 1 year ago

“Sadly it looks like I have had similar experiences as other customers. I signed up on the introductory offer of two free vases - DO NOT SIGN UP!!! This introductory offer appears to sadly be a lie, and something you only receive if you are willing to spend much more money than they originally claim. They rope you in with an online lie, only to take your money. Furthermore, don't expect to get any support or even an answer if you try to contact them as they will just ignore you. Strongly advise using other services of companies who appear to genuinely be committed to a positive customer experience, not hooking people in with false advertising.”

Helpful Report

Posted 1 year ago

“Recommend you avoid Freddie’s Flowers unless you don’t mind being let down. Received notification on the day of delivery that flowers would not be delivered due to ‘unexpected delay’. Raised with support and they merely said “we’ll schedule delivery for next week and tell the team so this doesn’t happen again.” What’s the use in that when the recipient’s birthday is today?”

Helpful Report

Posted 2 years ago

“dont bother total rip off - only order if you enjoy the dull ache of disappointment”

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Posted 2 years ago

“Fabulous flowers .. especially the Easter bunch .. beautiful colour roses as well as a really lovely mix of different flowers that, after a few days opened up and looked stunning”

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Posted 2 years ago

“I have had the most stunning bouquet of flowers from Freddies Flowers for Mothers Day. Best flowers I have ever received. Bowled over by them. Thank you”

Helpful Report

Posted 2 years ago

“I used Freddie's flowers for a few months in 2021. Since then they regularly call me to try to get me to sign back up, despite me asking politely every time that I be removed from their marketing list. I regret ever signing up with them in the first place.”

Helpful Report

Posted 2 years ago

“Arrived on doorstep, limp flowers which i only just found as there were lots of branches of greenery covering them. Looked awful”

Helpful Report

Posted 2 years ago

“Having been a customer for a number of years received a very poor bunch of flowers this week, they seemed to have been starved of water for a significant time and have wilted. Customer service didn’t seem at all interested and just told me it’s normal and they will ‘perk’ up. Since tried to cancel my subscription but had no response. Shame what was a great concept seems to have outstretched themselves.”

Helpful Report

Posted 2 years ago

“They are so good the flowers last for such a long time And if there’s a problem the sort it out just love the flowers”

Helpful Report

Posted 2 years ago

“We phoned up to cancel Freddie‘s flowers twice, but they keep taking money out of the account. They’re overpriced and don’t have a very long lifespan when phoned up to complain. All they said is will give you halfprice flowers for the first Bunch, if he was to re-sign up with them to get money, back is nearly impossible, don’t subscribe”

Helpful Report

Posted 2 years ago

“CUSTOMER SERVICE HASSLE AND AGRO OR NO FLOWERS AT ALL - SIGNED UP IN OCTOBER - HAVE NOW CANCELLED MY SUBSCRIPTION. REALLY WANTED TO LOVE THE FLOWERS BUT CUSTOMER SERVICE IS HOPELESS AND TO BE HONEST THE FLOWERS WEREN'T GREAT, NEVER LASTED LONG.”

Helpful Report

Posted 2 years ago

“Flowers are very good - but how do I contact Freddy's Flowers? There is no telephone unless I Google it and then hard to find. They say "Contact Customer Services" but there is no such name. The whole information about the company consists of imaginary FAQ questions a customer may ask but if one's query is not listed, one can 'suck it as see'. Also could not see where a web-chat facility was listed. Very poor customer contact relations if one's query is not listed!”

Helpful Report

Posted 2 years ago

“Lovely flowers but absolutely appalling customer service. I have been trying to get in touch with them for months about deliveries I haven’t received and discount codes not applied - you receive an email confirming they’ve received your email and then nothing. They’re still happy to take your money though of course.”

Helpful Report

Posted 2 years ago

Freddie's Flowers is rated 2.8 based on 234 reviews