Absolutely disgusted with this company. Just tried to make a purchase and found my account is locked - they are telling me I failed to return an item from May 2022!!! In fact I returned the item with the postage label they provided!!! I have return confirmation from them and also klarna ( both received in June 2022). Heard nothing about this apparent problem until today - no email, no call, contact!! They also said they tried to take payment again from my card for the failed return! THAT WOULD BE THEFT and thankfully didn't get authorised!! Appalling customer service from such a large corporation. Im told my account is blocked with urbn, anthropologie and a list of others. NO PROBLEM I WOULDN'T EVER CHOOSE TO SHOP WITH YOU AGAIN!