WHERE DO I EVEN START - poorest quality, ridiculous overpriced, don`t accept negative reviews, blocked paypal.... So, all started with a dream of lovely alternative hippie clothing and my birthday. I got a £100 voucher that I wanted to spend, made a large order of £350. Items arrived after 2 weeks. (ok from US). I kept an embroidered kimono and realised when I wanted to wear it the first time that all the fabric was ripping out around the seams and embroidment cutouts. I asked for a refund and returned the other items, kept items in the value of £190. What I got was also my refunded giftcard! I asked why it had not been used at all, although the amount of items I kept was £190. No answer. Refund took about a month. So I ordered again a month later. Trying to use my £100 voucher. All the items had to go back as sizing was just all over the place. Attempt No. 3 a few months later, still had my full voucher. Ordered tops and earrings. Quality of earrings was ridiculous, so they went back aswell. Kept a necklace. Full refund of gift card - AGAIN. Attemt No. 4, some items stupid in sizing again (some run really small, others in the same size let you fit in twice), kept one, returned the rest. Refund of £88 voucher now. I just could not stop ordering from this stupid company, as I did not want them to have the 88 pound. Attempt No. 5, kept one top although it had like oily marks on it, but i took the chance as I really just wanted to have this whole process done, but i had to return the other one. The top had holes in instantly after wearing once, as the material was sooo thin!! But ok ! I guess you know it, yes.. I got my giftcard back. Order No. 6.. was booked off my account twice, a white top with black details. When it arrived, it was actually green and orange!!! How can they be so wrong?! I waited ages for a refund. In the end I had to involve paypal to get it sorted. All of a sudden, free people can respond. But I still had a giftcard. So, I had to order - again.. Attempt no. 7 .. my orders got cancelled. There was a payment issue. I filled in details again, tried to reorder, did not work. Always took a day too to get the gift card code back after a failed attempt. I opened ANOTHER account to pay and use the gift card as I felt FP was blocking me from ordering. They just blocked my paypal account. I was not able to pay with it anymore. I did not want to pay by debit in case i had to claim it back. So i asked my bf to order for me.. which then worked. I ordered a necklace in the amount of the gift card in hope I did not had to return it (all the other ones before were SO TIGHT or already broken). Oh, and ofc, all the items i tried to honestly review incl. pictures were declined - they really only accept positive reviews!! After 7 months of trying to use a giftcard of £100, hundreds of emails and wayyyyy too much money spend I FINALLY can write this review.. PLEASE DO NOT ORDER FROM THIS COMPANY!!! THIS IS ABSOLUTELY RIDICULOUS!!!!
3 years ago
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Free People has a 1.9 average rating from 8 reviews

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