Free People Reviews

1.75 Rating 4 Reviews
25 %
of reviewers recommend Free People
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Anonymous
Anonymous  // 01/01/2019
WHERE DO I EVEN START - poorest quality, ridiculous overpriced, don`t accept negative reviews, blocked paypal.... So, all started with a dream of lovely alternative hippie clothing and my birthday. I got a £100 voucher that I wanted to spend, made a large order of £350. Items arrived after 2 weeks. (ok from US). I kept an embroidered kimono and realised when I wanted to wear it the first time that all the fabric was ripping out around the seams and embroidment cutouts. I asked for a refund and returned the other items, kept items in the value of £190. What I got was also my refunded giftcard! I asked why it had not been used at all, although the amount of items I kept was £190. No answer. Refund took about a month. So I ordered again a month later. Trying to use my £100 voucher. All the items had to go back as sizing was just all over the place. Attempt No. 3 a few months later, still had my full voucher. Ordered tops and earrings. Quality of earrings was ridiculous, so they went back aswell. Kept a necklace. Full refund of gift card - AGAIN. Attemt No. 4, some items stupid in sizing again (some run really small, others in the same size let you fit in twice), kept one, returned the rest. Refund of £88 voucher now. I just could not stop ordering from this stupid company, as I did not want them to have the 88 pound. Attempt No. 5, kept one top although it had like oily marks on it, but i took the chance as I really just wanted to have this whole process done, but i had to return the other one. The top had holes in instantly after wearing once, as the material was sooo thin!! But ok ! I guess you know it, yes.. I got my giftcard back. Order No. 6.. was booked off my account twice, a white top with black details. When it arrived, it was actually green and orange!!! How can they be so wrong?! I waited ages for a refund. In the end I had to involve paypal to get it sorted. All of a sudden, free people can respond. But I still had a giftcard. So, I had to order - again.. Attempt no. 7 .. my orders got cancelled. There was a payment issue. I filled in details again, tried to reorder, did not work. Always took a day too to get the gift card code back after a failed attempt. I opened ANOTHER account to pay and use the gift card as I felt FP was blocking me from ordering. They just blocked my paypal account. I was not able to pay with it anymore. I did not want to pay by debit in case i had to claim it back. So i asked my bf to order for me.. which then worked. I ordered a necklace in the amount of the gift card in hope I did not had to return it (all the other ones before were SO TIGHT or already broken). Oh, and ofc, all the items i tried to honestly review incl. pictures were declined - they really only accept positive reviews!! After 7 months of trying to use a giftcard of £100, hundreds of emails and wayyyyy too much money spend I FINALLY can write this review.. PLEASE DO NOT ORDER FROM THIS COMPANY!!! THIS IS ABSOLUTELY RIDICULOUS!!!!
Helpful Report
Posted 1 year ago
So, all started with a dream of lovely alternative hippie clothing and my birthday. I got a £100 voucher that I wanted to spend, made a large order of £350. Items arrived after 2 weeks. (ok from US). I kept an embroidered kimono and realised when I wanted to wear it the first time that all the fabric was ripping out around the seams and embroidment cutouts. I asked for a refund and returned the other items, kept items in the value of £190. What I got was also my refunded giftcard! I asked why it had not been used at all, although the amount of items I kept was £190. No answer. Refund took about a month. So I ordered again a month later. Trying to use my £100 voucher. All the items had to go back as sizing was just all over the place. Attempt No. 3 a few months later, still had my full voucher. Ordered tops and earrings. Quality of earrings was ridiculous, so they went back aswell. Kept a necklace. Full refund of gift card - AGAIN. Attemt No. 4, some items stupid in sizing again (some run really small, others in the same size let you fit in twice), kept one, returned the rest. Refund of £88 voucher now. I just could not stop ordering from this stupid company, as I did not want them to have the 88 pound. Attempt No. 5, kept one top, had to return the other one. The top had holes in instantly after wearing once, as the material was sooo thin!! But ok ! I guess you know it, yes.. I got my giftcard back. Order No. 6.. was booked off my account twice, a white top with black details. When it arrived, it was actually green and orange!!! How can they be so wrong?! I waited ages for a refund. In the end I had to involve paypal to get it sorted. All of a sudden, free people can respond. But I still had a giftcard. So, I had to order - again.. Attempt no. 7 .. my orders got cancelled. There was a payment issue. I filled in details again, tried to reorder, did not work. Always took a day too to get the gift card code back after a failed attempt. I opened ANOTHER account to pay and use the gift card as I felt FP was blocking me from ordering. They just blocked my paypal account. I was not able to pay with it anymore. I did not want to pay by debit in case i had to claim it back. So i asked my bf to order for me.. which then worked. I ordered a necklace in the amount of the gift card in hope I did not had to return it (all the other ones before were SO TIGHT or already broken). Oh, and ofc, all the items i tried to honestly review incl. pictures were declined - they really only accept positive reviews!! After 7 months of trying to use a giftcard of £100, hundreds of emails and wayyyyy too much money spend I FINALLY can write this review.. PLEASE DO NOT ORDER FROM THIS COMPANY!!! THIS IS ABSOLUTELY RIDICULOUS!!!!
Helpful Report
Posted 1 year ago
They did not. Their customer service was the worst and they charge obscenely ridiculous high prices!
Helpful Report
Posted 2 years ago
Free returns and very nice selection of shoes
Helpful Report
Posted 4 years ago
Free People is rated 1.75 based on 4 reviews