I ordered a bouquet of 20 red and white roses a day in advance for a special occasion, expecting it to arrive within the delivery window as advertised. Not only did the flowers fail to arrive on time, but I later received a message claiming the order had been delivered when nothing ever arrived!! There was no proof of delivery, no photo, no signature, and absolutely no sign of the flowers. I had to buy replacements locally at the last minute, completely defeating the purpose of ordering in advance. Customer service responded with a generic message and offered a discount voucher instead of a refund, despite the fact that they failed to deliver the product I paid for. Save yourself the stress — DO NOT GIVE YOUR MONEY TO THIS COMPANY!!