I ordered a flower from FTD on a Friday asking that it be delivered to the funeral home on Saturday. I received an email with my $158.00 receipt on it then never heard another word until after I went to the funeral on Sunday and realized no flower was there from my family. I reached out to them and was told they would research and get back to me. By Monday afternoon, I decided to call them again and they said they weren't able to fulfill my order....so what if I hadn't gone to the funeral and realized nothing was sent....how many times have they dropped the ball and the sender just thinks that the family hasn't sent thank you notes. BUT they keep the money...poor business practices. SHOP LOCAL!!!