I ordered a deluxe bouquet that consisted of at least 4 different types of flowers. I expected my order to look like the sample images, give or take minor differences in flower variety or color. What the recipient received was a measly 9 roses in an oversized vase, hardly a bouquet. While disappointing it would've been acceptable had they made a huge bouquet of only roses if they didn't have other varieties but this was just insulting. I complained to customer service and had to press them so hard to give me a 100% refund. At first they offered 30% then 50% of the original amount which was a joke. I kept telling them that I expected a full refund and I didn't want another potentially upsetting redelivery.