Thank you for your wonderful feedback, Judith! We're thrilled to hear that your daughter loved the flowers. It's always our goal to create beautiful moments for our customers and their loved ones.
“Flowers did not get delivered on original delivery date. FTD stated an attempt to deliver was made but no one answered the door. Well the recipient WAS home and a Ring Doorbell at the residence. The doorbell did NOT ring and NO alert from Ring. Hmmmmmm”
“Unfortunately my flowers were never sent. FTD did keep me updated...but they were unable to complete the order in my area. I just wish the arrangement was never offered. It would have saved me a lot of time and frustration.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“I WAS VERY DISAPPOINTED WITH ARRANGEMENT OF FLOWERS I GOT MY GIRLFRIEND BIRTHDAY They have no water when they delivered them and they look dry flowers. So I will not recommend want to buy any more flowers from you guys.”
“This order had a happy ending. When first ordered for my sister-in-law's birthday, the gift was to arrive on her special day. While checking the tracking it was taking way to long, and then I was informed it was to be rescheduled for delivery the next day, this was a food basket. It did arrive the following day, packaging was in disarray, dry ice melted. FTD replaced the order, all came in good order. Thank you.”
Thank you for sharing your experience with us! We're so pleased to hear that the situation was resolved, and your sister-in-law received a lovely gift. Your feedback is greatly appreciated, and we're always here to help.
Thank you for your amazing review, R! We're so glad to hear that you found our online ordering easy and that you consistently enjoy the quality of our flowers.
“Horrible. Ordered flowers on Sunday for same day delivery to a friend whose mother died. Only found out today, Wednesday,’ that they are just now “ready for delivery,” with no date provided, and only by calling did I find out they won’t be delivered until tomorrow - and I don’t trust they’ll be delivered. Just cancelled the order because I don’t trust your company and will use another florist.”
Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.
“I love ordering through FTD beautiful arrangements every time delivered on time. The only problem I have is when I do order if they never put a tag stating who it’s coming from the note I left I don’t know why this happened. I usually have to call the person I sent them to you to see make sure they got them. You need to make sure you do this. Follow up when you send out the flowers, but I will use you in the future just as I have and we should give me more perks sampling🤦♀️”
Thank you for your wonderful review, Jeannie! We're thrilled to hear that you love our beautiful arrangements and that they arrive on time. We sincerely apologize for the oversight regarding the tags; your feedback is invaluable, and we will definitely work on ensuring this is corrected.
Thank you for bringing this to our attention and taking the time to speak with us. If there's anything else we can help you with, please don't hesitate to let us know.
“I paid $132.40 for the "Rays of Life Bouquet - Deluxe" to be delivered to my mom on her 90th birthday. I get a email stating it wasn't going to be delivered. I called and the agent sent the order to a different florist for delivery. It wasn't delivered and stated it would be delivered the next morning before noon. It wasn't! I said if it's not delivered by 6pm to cancel the order. It was delivered approx. 7:30PM.
The bouque she got was no better than flowers you could get at the grocery store for $20 bucks!
I know, she sent me a picture of it, TERRIBLE! I'll never again use your service”
Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.
“Ordered and received the most gorgeous rose arrangement for my Grandfather's funeral. Not only was it big and beautiful, it was half of what the funeral home would have charged for the same amount of flowers.”
Thank you so much for your thoughtful review, Anna! We're truly honored that our roses could bring some beauty during such a difficult time. We strive to provide both stunning arrangements and great value, and your feedback means a lot to us.
“Flowers were left in a hallway not
Delivered to the actual office , the person who the flowers were meant for received them the day after after a fellow employee found them outside , no calls to ask where the office is ,, never would ever use or recommend”
“Worse bouquet I have ever seen. We ordered the flowers on a Tuesday to be delivered 2 days later on Thursday. I thought the flower order would go to a local FTD florist but delivered till the requested day. Later that day I received an email the flowers were being shipped from Texas to be delivered on Thursday. I live in Idaho. I happen to be at the recipient's home when the flowers got there. The flowers were wilted and some half dead. I was able to notify FTD 2 days letter and the situation was rectified. I will continue to order from FTD, but hopefully will not go through this again.”
Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.
Thank you so much for your lovely review! We're delighted to hear that you found the bouquet beautiful. Your support means a lot to us, and we’re glad we could help make someone’s day a little brighter.
Thank you for bringing this to our attention. We do see that the order was delivered on the date requested. If there's anything else we can help you with, please don't hesitate to let us know.
“I ordered flowers on Wednesday to be delivered on Friday. On Thursday I received an email with a UPS tracking number that said the flowers would arrive on Monday. When they arrived, the flowers were dried out and stinky. What a terrible experience”
Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.
Thank you so much for your fantastic review, Beth! We're so pleased to hear that the delivery was timely and that the recipients loved the arrangement. Your satisfaction is our top priority, and your kind words truly brighten our day!
“Service was prompt, but the arrangement was 100% green plants with no blooming flowers that were shown in the pictures when I made the order. Disappointing.”
Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience so we can assist. Thank you!
