Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.10

“I placed an order for a friend who just had surgery, I wasn’t expecting the floral arrangement to be great. So, I was pleasantly surprised when she texted me a picture of the arrangement and it was beautiful. Thank you for making her day.”

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Posted 1 day ago

Thank you for taking the time to review your experience with our service.

Posted 1 day ago

“arrived, fresh, on time, a burst of joy”

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Posted 6 days ago

Thank you for taking the time to review your experience with our service.

Posted 5 days ago

“It was easy to shop FTD Flowers online. My aunt loved her Birthday flowers.”

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Posted 6 days ago

We appreciate your review and appreciate you taking the time.

Posted 6 days ago

“They were pretty, but no greens came with them. I just assumed some ferns or something to add to the flowers were included. They were sent to my niece in Virginia, so no pictures available.”

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Posted 1 week ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement did not meet your expectations, particularly regarding the lack of greenery accompanying the flowers. We appreciate your comments, as they help us better understand our customers' expectations and improve our offerings. Thank you as well for allowing us the opportunity to address your concerns. We are pleased to hear that the flowers were pretty and hope your niece enjoyed receiving them.

Posted 1 week ago

“Though, for obvious reasons, I did NOT share this with my beloved recipient ... I was appaled at the meager nature of the arrangement she received for her retirement -- appaled only because I intentionally chose to pay the maximum amount for the maximum arrangement. Yet, it looked level 2 or level 3 (whereas I intentionally selected and paid for level 4 ... which was called something specific, I forget). When she sent me the photo with her gratitude, I simply acted as though all was well.”

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Posted 1 week ago

Thank you for your feedback. We sincerely apologize that the retirement arrangement did not meet your expectations, especially after you selected and paid for the highest upgrade level. We understand how disappointing it must have been to see an arrangement that appeared smaller or less full than what you anticipated for such a meaningful occasion. We truly appreciate you taking the time to share your experience and for allowing us the opportunity to address and resolve your concerns. Your feedback is valuable, and it helps us better understand where we can improve to ensure our arrangements reflect the quality and value our customers expect. Thank you again for bringing this to our attention.

Posted 1 week ago

“The arrangement looked nothing like the online photo. The birthday balloon that I paid extra for was not delivered. I had to request a refund. I would have appreciated an email saying the balloon was unavailable.”

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Posted 1 week ago

Thank you for your feedback. We sincerely apologize that the arrangement did not resemble the online photo and that the birthday balloon you purchased was not included with the delivery. We understand how disappointing it can be when an order does not arrive as expected, especially when it is intended to celebrate a special occasion. We truly appreciate you taking the time to share your experience and for allowing us the opportunity to address and resolve your concerns. Your feedback regarding the missing balloon and the lack of notification about its unavailability is valuable and will help us improve our communication and overall customer experience. Thank you again for bringing this to our attention.

Posted 1 week ago

“The flower bouquets have been wonderful that I have ordered from you. But I think that after three or four purchases you to get a free 19.99 delivery fee. I do order quite a few flowers from you. I’m sure you have the records and I’ll just feel like y’all should give a bonus to the people that continuously order from you every now and then I’m not asking for every time free but just every now and then thank you and y’all did a great service and the flowers were beautiful thanks.”

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Posted 1 week ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Posted 1 week ago

“I ordered the flowers for next day delivery and they arrived the same day that I ordered them, which was a nice surprise! The bouquet was beautiful (as pictured) and the flowers were fresh. The arrangement was stunning, smelled great, and added cheer (the purpose). I was delighted and would order from FTD again.”

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Posted 1 week ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 week ago

“I ordered 2 dozen roses for my sweet mom....they arrived in great condition and are BEAUTIFUL!!!”

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Posted 1 week ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 week ago

“I usually have had no issues, except for this last order. The bouquet was good but the flowers were not fresh, they were open. They only lasted two days😢”

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Posted 1 week ago

Thank you for your continued support and for taking the time to share your feedback. We sincerely apologize that, despite the bouquet meeting your expectations, the flowers arrived already open and did not maintain their freshness, lasting only two days. We appreciate you bringing this matter to our attention and are grateful for the opportunity to address your concerns. Your feedback is important to us, as we strive to provide arrangements that arrive fresh and create a lasting impression. Thank you as well for allowing us the opportunity to resolve this issue. We value your business and hope to provide you with a much better experience in the future.

Posted 1 week ago

“This is my third arrangement ordered that when it is out together looks nothing like the picture at all. If I went to jewel and could send it it would look better. No thank you. Your vendors are awful in the area that I order for. I will not be ordering again.”

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Posted 1 week ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement you received did not resemble the product you selected, especially after experiencing similar concerns with previous orders. We understand how disappointing it is when an arrangement does not meet expectations. We appreciate your honest feedback, as it helps us identify areas where we need to improve with our florist network. Thank you as well for allowing us the opportunity to address and resolve your concerns. We value the trust you placed in us and regret that we did not provide the experience you expected. We appreciate you bringing this matter to our attention and wish you all the best moving forward.

Posted 1 week ago

“The flowers were put together beautifully”

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Posted 1 week ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 week ago

“The floral arrangement was ok. Delivery was horrible. I ordered to be delivered on a specific day. It was delivered late afternoon/evening. The day was over, the recipient was out, the occasion was over. Very poor delivery service and response.”

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Posted 1 week ago

Thank you for taking the time to share your feedback. We sincerely apologize that the delivery did not meet your expectations. We understand how disappointing it is when an order arrives late in the day, causing the recipient to miss the opportunity to enjoy it during the intended occasion. We appreciate your comments regarding both the arrangement and the delivery experience, as your feedback helps us identify areas where we can improve. Thank you as well for allowing us the opportunity to address and resolve your concerns. We value your business and regret that this experience fell short of the level of service you expected and deserved.

Posted 1 week ago

“Love FTD international! This is the second time I have used them and they do not disappoint. My daughter is attending Uni in London and they have both times delivered a gorgeous bouquet that looks like the picture on the website and delivered as promised right on time, they are the only floral delivery I will be using!!”

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Posted 3 weeks ago

Thank you for your wonderful feedback! We're delighted to know your experience exceeded expectations, and we're here to help prompt attention or any inquiries on future needs to continue delivering fresh, beautiful additions seamlessly.

Posted 3 weeks ago

“I paid over $100 including shipping to get wilted flowers, not buds, and spoil my daughters birthday surprise. And their response, an offer to replace flowers which I no longer needed because the damage was already done. I requested a refund and guess what, they approved: $20, a total insult. I have been a client for over 10 years in my personal capacity and for the company I worked for. Be assured i will never order again nor recommend.”

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Posted 4 weeks ago

Thank you for your feedback. We sincerely apologize that your order did not arrive in the quality expected and that this impacted your daughter's birthday surprise. We appreciate you bringing this matter to our attention and thank you for allowing us the opportunity to address your concerns. Your comments have been shared with our team for review, and we regret that your experience did not reflect the level of service we strive to provide.

Posted 4 weeks ago

“I was honestly unsure at first because of my previous experiences, but their professionalism quickly gave me confidence. They kept me informed, answered my questions clearly, and handled everything with great attention to detail. The entire experience was much better than I expected. +1_(859) 52_88_9_95”

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Posted 1 month ago

“I was honestly unsure at first because of my previous experiences, but their professionalism quickly gave me confidence. They kept me informed, answered my questions clearly, and handled everything with great attention to detail. The entire experience was much better than I expected. +1_(859) 52_88_9_95”

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Posted 1 month ago

“I was honestly unsure at first because of my previous experiences, but their professionalism quickly gave me confidence. They kept me informed, answered my questions clearly, and handled everything with great attention to detail. The entire experience was much better than I expected. +1_(859) 52_88_9_95”

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Posted 1 month ago

“The order was delivered 36 hours later than the original delivery date and they delivered a cheap bouquet with the wrong flowers. It looked like they picked flowers out of the front yard and threw a bouquet together. Horrible service, poor product. I had to call multiple times. I will never use FTD again.”

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Posted 1 month ago

Thank you for your feedback. We sincerely apologize that your order arrived later than expected and that the bouquet delivered did not meet your expectations. We understand how frustrating it must have been to receive the wrong flowers and to have to contact customer service multiple times regarding your concerns. We appreciate you taking the time to share your experience and thank you for allowing us the opportunity to address and resolve the issue. Your feedback is valuable to us, and we are grateful for your patience and the chance to make things right.

Posted 1 month ago

“All went as desired.”

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Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

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