Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

“The flowers were beautiful at delivery, but started dying 4 days later and there were supposed to be 24 roses not 20.”

Posted 2 days ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 days ago

“They are absolutely awful! My flowers were delivered two days late and when they were delivered, it was not even to the right address so they gave them to somebody else and they didn’t even receive them. When I called to complain, they returned me $17 when I paid almost $100 for a bouquet! Absolutely ridiculous.”

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Posted 3 days ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 days ago

“The recipient of the flowers that I ordered for informed me that the vase was not the same that I ordered and instead of the vase being purple it was red. I was very disappointed.”

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Posted 4 days ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 days ago

“I realize my issue was not the fault off FTD but the florist that received my order. Dynamic Flowers of Royal Oak should be removed from the FTD list of florist. i placed and order online to receive the deluxe size sympathy arrangement and instead Dynamic delivered the small size. The message I added for the card was not what I requested. I called FTD twice the first time I was told that another arrangement would be sent to the family. That didn't happen. I called again and they offered me 30% refund. That's the delivery charge duh! I just made up my mind that there no since in arguing and took the 30%. I will be selective next time I have to order flowers and will find out what local florist they use first. In the mean time Dynamic Flowers will never get my business and I will review them as well.”

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Posted 5 days ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 5 days ago

“Do not use this company! I was so embarrassed! My friends Father just got out of the hospital and was finally able to come home, so I send a flower arrangement. So EMBARRASSING! I will attach photos.”

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Posted 6 days ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 6 days ago

“I ordered a 30 rose bouquet a card and chocolate bar. It was delivered on time. However, she got a card six wilted roses and no chocolate bar. I would rather have sent nothing than for this to be delivered to her work. I felt completely humiliated. I called the service number and they wanted to give me 1/3 back. Wow! Talk about adding insult to injury. Rest assured that for the remainder of my life, I will never utilize you again and will try to save as many people as possible from you as I can.”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“Deeply disappointed. A $100+ bouquet should last more than 3 days. The arrangement was shipped dry and left at the doorstep in direct sun on a hot day. It never recovered, even after trimming the ends and a night in a cool room. What should a have been a lovely gift for a 52nd anniversary was a disappointment. Would not recommend this company to anyone.”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“For our 25th wedding anniversary, my husband had 2 dozen roses sent to me. There were several issues with the experience: 1. They were delivered in the afternoon in a box by UPS. I WFH and was there, but had no idea that they had been left on my porch. 2. When I opened the box, I found the ceramic vase shattered into pieces because there was ZERO packaging inside the box. The roses were already wilting because they were not wrapped in anything but a rubber band. 3. The "card" was a piece of white paper cut into a rectangle and folded, and every punctuation was turned into some weird symbols. 4. There were no packets for the water or anything else in the box. 5. AND THE CHERRY ON TOP... when my husband called to inform them there response was "I'm sorry that happened, we will send a replacement as soon as they are available again." That's it! I don't want a replacement; I want him to be refunded for the poor product and service he was given. Our anniversary is over; the gesture was sweet and appreciated despite FTD's epic failure. Also, it has now been 11 days and nothing— no correspondence or packages from FTD. What a disappointment.”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“The wrong centerpiece was delivered and the flowers were eh”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“I realize that fflower substitutions are sometimes necessary when the flowers pictured are unavailable but the shape/style of the arrangement should be fairly similar to the chosen arrangement. The arrangement sent has no resemblance to the one I chose. I don’t even like what was sent and am so disappointed that I will never order from FTD again.”

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Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“This time I was very pleased! The flowers I ordered and had sent to my mother arrived on time & were exactly what I ordered. And they were beautiful! Last time at Christmas (in fact 2 Christmases in a row), the flowers never came & when a substitute was sent, they were not what I ordered. Customer service did give me a refund.”

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Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“Absolutely beautiful! Would order again”

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Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

“every thing was perfect!”

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Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“Very beautiful bouquet. Great deliverry.”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“I only order from FTD specifically because a local florist will prepare and deliver the flowers, which will all be in bloom and look lovely. My sister’s birthday flowers were delivered in a box. Only some were blooming upon delivery, so she never got to see the full bouquet at its best. I am very disappointed.”

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Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“The bouquet was beautiful! Very bright and full! My sister loved them!”

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Posted 1 week ago

We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!

Posted 1 week ago

“Sent these Easter flowers to my 100 year old auntie. She loved them. Arrived on time, and they made her very happy.”

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Posted 1 week ago

We're so grateful that you took the time to share your experience with us.

Posted 1 week ago

“The flowers were delivered on time and met expectations with appearance and quality.”

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Posted 1 week ago

We're so grateful that you took the time to share your experience with us.

Posted 1 week ago

“The arrangement did not closely resemble the photo on FTD site. No emphasis on roses. I was disappointed it was missing that wow factor.”

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Posted 1 week ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 week ago

“Flowers were beautiful. The birdhouse was adorable but the card that said who is from was never included so good thing they knew who possibly sent them flowers. This is the second time I’ve written this review.”

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Posted 1 week ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Posted 1 week ago

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