FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.10

3.1 Rating 1,525 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for a funeral. Not only were they delivered IN A BOX, with me having to rush in the back and cutting them loose from not only numerous rubber bands, but also a zip tie. I was furious, not only did I spend well over $100. I could have gotten a bigger much better arrangement at $24.99 at my local Costco. When I called to complain, the customer service person stated, “Oh if you had read the fine print below the arrangement it states, “delivered in a box”.” First, thank God I ordered it a day early to be delivered! Secondly, why in the world would I want any arrangement in my morning state to be delivered in a box. If I am ordering flowers for anyone, why in the world would I ever want anyone to receive flowers I sent in a way that they would have to arrange them themselves, cutting them from zip ties and arranging it on their own?”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience with us. We sincerely apologize that the funeral flower arrangement did not meet your expectations and that the boxed delivery created additional stress during such a difficult and emotional time. We appreciate your honest feedback, as it helps us better understand how our products and communication impact our customers. We are grateful for the opportunity to address your concerns and work toward a resolution. Thank you for allowing us to resolve this matter, and we appreciate your feedback as we continue striving to improve the experience we provide to our customers.

Posted 1 week ago

“I ordered the blue arrangement but they sent the white arrangement.”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback. We sincerely apologize that the arrangement delivered was different from the one you ordered, and we understand how disappointing it was to receive a white arrangement instead of the blue arrangement you selected. Please know that a supervisor has contacted you directly to address your concerns and help reach a resolution.

Posted 1 week ago

“Everything was great. The ordering experience was a little vexing as I had a hard time understanding when he spoke to me, but I just kept asking him to repeat himself. He was very pleasant, just had a hard time understanding his english and hoped he got the order correct, and he did ! My grandaughter was very pleased with her flowers.”

Helpful Report

Posted 1 week ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 week ago

“I have been happy with my recent orders.”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“I was totally disappointed by the last order of flowers I placed. I saw the design, and it mentioned 5 different sizes in that design. I ordered the largest size ( exquisite). But when I saw the picture of what was delivered, it was so small. I felt embarrassed to have sent that arrangement. Usha Ahuja”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback. We sincerely apologize that the arrangement you received did not meet your expectations, especially after selecting the largest Exquisite size. We understand how disappointing and embarrassing it must have felt when the delivered arrangement appeared much smaller than anticipated. A supervisor has contacted you directly to address your concerns and provide a resolution.

Posted 1 week ago

“Prettiest white roses delivered, thank you.”

Helpful Report

Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“The flowers were not delivered next day, and on multiple other days promised. I had to call at least 10 times to find out where my delivery was. There were no updates or explanation. Just lies from customer service. They also didn't include Lily's as the description stated should have been in the arrangement. This is the second arrangement I've ordered from FTD flowers that didn't come with Lily's. I don't understand how difficult it is to provide the same flowers promised in the description. This was one of the main reasons I purchased the flowers, all because my mother loves Lily's . The delivery driver also didn't ring the doorbell to notify us the flowers arrived, so they just sat outside for hours. Terrible service. I was issued a credit for the next day delivery. then several days later because of all the trouble of calling and getting excuses for why my flowers were not delivered, I was promised a credit for the order. I received an email showing I would get a $17.49 credit, but then it was redacted to less than $6. I don't know why this credit was reduced, but now I feel this company is a scam. I am so dissatisfied with this entire transaction. I will never use FTD flowers ever again. I have also told everyone in my office about the ordeal. I purchase flowers regularly and people generally listen to my recommendations, and at this point, I have no trust in your company. I will make sure to tell everyone I can how terrible this service was.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience. We sincerely apologize for the multiple delivery delays, lack of communication, and the frustration caused by having to contact customer service numerous times for updates. We understand how important it was for the arrangement to arrive on time and include lilies, especially since they were one of the main reasons you selected this bouquet for your mother. A supervisor has contacted you directly to address your concerns and work toward a resolution.

Posted 2 weeks ago

“My order arrived on time and my friend was thrilled with how beautiful they were.”

Helpful Report

Posted 2 weeks ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 2 weeks ago

“I recently had 2 orders with FTD. Both recipients loved them. One order came with a basically deflated balloon so I contacted FTD and they were very sorry and immediately gave me a refund on the cost of the balloon. Was happy with their timely response. Next time I order I would probably have them delivered the day before actual birthday since she didn't get them until after 3.”

Helpful Report

Posted 2 weeks ago

Thanks so much for sharing your experience with our service! We really appreciate your thoughts.

Posted 2 weeks ago

“Very easy process to place an order. Recipient was pleased with the flowers.”

Helpful Report

Posted 2 weeks ago

Thanks so much for sharing your experience with our service! We really appreciate your thoughts.

Posted 2 weeks ago

“My flowers were never delivered despite them saying they would keep trying. They did refund me at least.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience with us. We sincerely apologize that your flower delivery was not completed as expected despite multiple delivery attempts. We appreciate your feedback and are grateful for the opportunity to address the situation and provide a refund. Your comments help us improve our service, and we thank you for allowing us the chance to resolve this matter. We value your understanding and hope to have the opportunity to serve you better in the future.

Posted 2 weeks ago

“I ordered flowers for a girlfriend's birthday. They were delivered 2 hours later. Can't beat that!”

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Posted 2 weeks ago

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

Posted 2 weeks ago

“My mom absolutely loved the arrangement she received. Thank you!”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience with us. We truly value your feedback and appreciate the time you took to express it.

Posted 2 weeks ago

“High huh HB g C V huh HB fchhghv”

Helpful Report

Posted 2 weeks ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 2 weeks ago

“The flowers arrived half dead and disappointingly small compared to the picture. I was embarrassed to have sent them as a gift.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We sincerely apologize that the flowers arrived in poor condition and did not meet your expectations in terms of size and presentation. We understand how disappointing and embarrassing this must have been, especially since the arrangement was sent as a gift. We appreciate you bringing this matter to our attention and thank you for allowing us the opportunity to address your concerns. Your feedback is valuable to us and helps us improve the quality of our products and services. We appreciate the opportunity to make things right and restore your confidence in our service.

Posted 3 weeks ago

“Flowers for a FUNERAL service for mother's sister we're never delivered. Shameful. Do not order from this place.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We sincerely apologize that your flowers were not delivered for your mother's sister's funeral service. We understand how important and sensitive these occasions are, and we regret the disappointment and inconvenience this caused. We appreciate you bringing this matter to our attention and for allowing us the opportunity to resolve it. Your feedback is valuable to us, and we are committed to improving our service to prevent situations like this in the future. Thank you again for sharing your experience with us. We appreciate your patience and the opportunity to make things right.

Posted 3 weeks ago

“Do not waste your money—complete rip-off! I am incredibly disappointed with my recent order from FTD. I paid over $100.00 for a flower bouquet and a box of chocolates, and what arrived was an absolute joke.The flowers look terrible and are in awful condition. To make matters worse, the advertised "box of chocolates" was actually just a small, cheap bag of Lindor truffles.Paying over $100 for dead-looking flowers and a tiny bag of candy is completely unacceptable. The product delivered looks nothing like the premium service promised online. Save your hard-earned money and buy from a local florist instead. I will never use FTD again.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We sincerely apologize for your disappointment with the quality and appearance of the flowers, as well as the chocolate product that did not meet your expectations. We understand your concerns regarding the condition of the bouquet and the difference between the advertised chocolates and what was delivered. A supervisor has reached out and left both a voicemail and an email to discuss a resolution with you. We appreciate the opportunity to address your concerns and make things right.

Posted 3 weeks ago

“Very poor service. Flower arrangement chosen were not what arrived. FTD said they would re-send and it was never fulfilled. Very disappointing.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with your order. We understand how frustrating it is when the arrangement delivered does not match your expectations and when the promised replacement was not fulfilled. A supervisor has reviewed your concerns and reached out to work toward a resolution.

Posted 3 weeks ago

“The flowers were beautiful and arrived on time, however the delivery person left them outside on the sidewalk by the entrance door in the 100 degree heat. Our office was open so there was no reason not to bring them inside to the reception desk. Not sure what that was about!”

Helpful Report

Posted 3 weeks ago

We’re happy to hear the flowers were beautiful and arrived on time. We sincerely apologize for the concern of the arrangement being left outside in extreme heat despite your office being open. A supervisor has reached out and left both a voicemail and an email to discuss this matter further and work toward a resolution. Thank you for bringing this to our attention.

Posted 3 weeks ago

“I made a mistake with the delivery address. FTD made the adjustment to the mistake I made & the flowers were delivered on time to the right address! TY!”

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Posted 4 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 4 weeks ago

FTD Flowers is rated 3.1 based on 1,525 reviews