FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

3.2 Rating 1,397 Reviews

51 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased. The flowers were beautiful.”

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Posted 1 month ago

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Posted 1 month ago

“Beautiful arrangement and delivery was great!”

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Posted 1 month ago

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Posted 1 month ago

“I'm sure the flowers will be nice....Customer service is sadly lacking, however.”

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Posted 1 month ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 month ago

“This order was for a client who was in a car accident. She LOVED the arrangement I chose!”

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Posted 1 month ago

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Posted 1 month ago

“Flowers as pictured, delivered on time and greatly appreciated.”

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Posted 1 month ago

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Posted 1 month ago

“I placed an order on 3/5 to be delivered to a business on 3/6. The flowers were left outside the door of a BUSINESS at 9:00 the night of 3/6! Who, in their right mind, would expect a business to be open at 9:00 pm at night?!? AND I placed that order the DAY BEFORE so the florist should’ve had time to plan for it, make it and get it delivered in a timely fashion. If it can’t be delivered for some reason whether it’s the florists fault or the recipient’s fault, I should be notified! I can’t believe they just left it outside the door at night and walked away. I guess someone got nice flowers but it definitely wasn’t the person I sent them to. When I called FTD Saturday morning, I was told they would send a new arrangement that day but I wasn’t sure where the recipient was going to be and didn’t get a response from her until Monday morning. I then called FTD again to send the new arrangement to a different address that day and was told that would happen. When it wasn’t there by 4:00 PM, I called FTD again and was asked if it would be ok if it was delivered the next morning! NO! Don’t make promises you can’t keep! Because I had to find out where the recipient was going to be that day, it was no longer a surprise so she sat there all day looking forward to flowers she never received! I now want a full refund. I’m also going to make this information public and I’ll never order from FTD again!”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“This company is such a scam. Didn't even want to hit the 1 star because they don't even deserve that! Ordered flowers on Monday for my sister in law's funeral for Saturday. Requested to be delivered Friday so they were there in advanced and I didn't want to worry about it on day of funeral. Well they never got delivered on Friday. I was messaging on their website with a bot most likely and they assured me the flowers would be delivered before the time of the funeral. They were not! So embarrassing sitting there with all my family and friends and they all had flowers there for the family but my husband and I did not. We did get a refund but that's not the point. Oh but they were delivered the following Monday to the funeral home. Like wow! The funeral was over. So disappointing! Will never use this company again!”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“I ordered flowers for my daughter's birthday to be delivered on March 5th. I ordered a week and a half before her birthday. They were not delivered on the 5th. I informed FTD, and all they offered was to call my daughter and apologize- no credit or refund, nothing. Never again. This is the 3rd instance of no delivery on the day requested. Will not order from them again.”

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Posted 1 month ago

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Posted 1 month ago

“As ordered!”

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Posted 1 month ago

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Posted 1 month ago

“I purchased Happy Birthday Flowers for my daughter's 30th birthday and she loved them. She said they were beautiful.”

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Posted 1 month ago

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Posted 1 month ago

“Do not order from this company.Save your money its absolute scam!! My friends aunt passed away.It was a long and painful and horrible situation for my friend's family. So I wanted to get flowers.I work at Safeway.I looked at our flowers and another Safeways Floral department.And they were not great or at least not good enough for what I was wanting for my friend's family. So I was looking on websites to get them delivered and I found the perfect perfect bouquet of flowers, it had angel wings and it was beautiful. I paid for the Deluxe edition, which was $20 more with an $80 bouquet of flowers when I see that the order had been delivered and where it was tracked from It was delivered by Safeway. It was a $40 set of flowers, and this company charged me $80 for them, and it was nothing. The same completely 100% different bouquet of flowers, it did not come with a vase. nor did it come with any of the flowers. Any other type of flowers that I had purchased and when I com service they refuse to give me a refund absolutely refused. Listen, this company needs to be shut down.These flowers were incredibly important to me to do something in special and they were absolutely disgusting , and I am incredibly upset ! I'm gonna write this review on every single website that I can find.And i'm gonna tell every single person how incredibly bad this website is!”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Placed a delivery order several days in advance of delivery for a standard bouquet for a birthday. You did not deliver on the date requested and did not alert me until that night. Unacceptable. Won't use you again”

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Posted 1 month ago

A supervisor has contacted you and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Fiesta flowers delivered on 2/28 were beautiful.”

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Posted 1 month ago

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Posted 1 month ago

“My friend was very excited to receive the bouquet! She said it was beautiful.”

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Posted 1 month ago

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Posted 1 month ago

“I was very disappointed with the flowers I had delivered to my granddaughter in Parrish, FL. Whatever florist you used in that city was sloppy. I attached the photos of what I ordered and what was delivered. It looks like they just shoved a handful of flowers into a vase and stuck a balloon in it. I know that at times the florists you use have to improvise, but this was disappointing.”

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Posted 1 month ago

“Delivered on time and my grandaughter love it”

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Posted 1 month ago

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Posted 1 month ago

“The arrangement that I ordered to be delivered for my sister-in-law's birthday looked nothing like the picture. She sent me a photo of what was delivered. Very disappointing. The photo on the left is what was delivered the photo on the right is what was ordered”

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Posted 1 month ago

“The price was good. They could not tell me the time of day they were being delivered. The flowers looked very nice - except did not match the photo but matched the style - which was nice….but the birthday balloon was halfway deflated !”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“DO NOT USE FTD!!! I sent flowers to a very dear friend funeral and they looked dead. The arrangement did not look like the picture and the white roses and calla Lillies were brown. I was so embarrassed! When I called they wanted to resend the flowers. The agent who barely spoke English could not understand that you can’t resend funeral flowers. I had to fight to get my monies back. So not only am I upset about the loss of my dear friend I am so upset about the half dead flowers. Please don’t use ftd!!!”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“I ordered flowers for valentines two weeks in advance and the flowers didn't come two days after and already wilted. Now I asked for refund and they said it was going to take 3-5 business days and it has been 10 business days and the refund hasn't shown up yet. I've followed up multiple times and all they say is "check with your bank". I would never recommend them....at all.”

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Posted 1 month ago

FTD Flowers is rated 3.2 based on 1,397 reviews