FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.74

2.7 Rating 936 Reviews

41 %

of reviewers recommend FTD Flowers

Company Reviews

Metrics

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll gladly give you five stars! In, fact I would give you 10 to let you know how important those flowers were to my girlfriend and her daughter! I can't be with them right now so being able reach out to them is priceless. Thak you!!”

Helpful Report

Posted 1 week ago

Thank you so much for your incredible feedback, Mark! We're truly touched to know how much those flowers meant to your girlfriend and her daughter, especially during this time apart. Your support means everything to us!

Posted 1 week ago

“Have used FTD forever and always pleased with the quality and prompt service.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful feedback, Michael! We’re so happy to hear that you’ve always been pleased with our quality and prompt service. Your loyalty means everything to us!

Posted 1 week ago

“On time beautiful and creative”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic review, Regina! We’re delighted to hear that your flowers were not only on time but also beautiful and creative. Your satisfaction truly means the world to us!

Posted 1 week ago

“I paid for same day/next day delivery. The flowers were delivered 5 days late!”

Helpful Report

Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“Flowers arrived on time and were done exactly as the picture showed.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review! We're thrilled to hear that your flowers arrived on time and matched the picture perfectly. Your satisfaction is our top priority!

Posted 1 week ago

“Ordered a beautiful sympathy bouquet & FTD didn’t disappoint. Arrived to the funeral home on time & they were beautiful. Thank you FTD for helping my husband with one less thing to worry about.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience with us! We're glad to hear that everything went smoothly during such a difficult time. Your kind words mean a lot to us.

Posted 1 week ago

“Very quickly receive the floral arrangement I sent, and the man who delivered it was very courteous and nice thank you so much for such a prompt service”

Helpful Report

Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“Very quickly receive the floral arrangement I sent, and the man who delivered it was very courteous and nice thank you so much for such a prompt service”

Helpful Report

Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

“Recipient loved the arrangement”

Helpful Report

Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“Great flowers”

Helpful Report

Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“My sister said the gift was beautiful. carefully boxed and arrived on time”

Helpful Report

Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“Lovely arrangement delivered on time for a reasonable price. My wife really liked it.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“Sent as a memorial for a family member. Flowers were beautiful.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“Perfect arrangement for “just because Fall” flowers for the wife!”

Helpful Report

Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“Wilted dead flowers delivered on time and smashed rotten strawberries because they were delivered 4 days late sitting in a ups truck Thursday till the following Monday. I. Hot weather. So for my mother's 78th birthday she got dead flowers and food poisoning if she would have eaten the starwberries”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 week ago

“Not worth the money. The flowers I sent my sister for my birthday were very disappointing, and came late in the day, after the scheduled window. I've bought better bouquets in the supermarket. After two days, they wilted and looked terrible. FTD did make good on a full refund, but only after I pointed out the policy on their website. That said, the customer service rep was policy and accommodating.”

Helpful Report

Posted 2 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 weeks ago

“I am a customer who placed an order on October 2nd for a Chocolate covered Strawberry box for my son as a surprise gift. I spoke to the company via phone to ask if they can do hand delivery to my son (not leave at door). It's needed because his apartment does not have individual numbers but people rent rooms in this facility. I called the company before placing the order to ensure they will be able to do hand delivery . They assured me they were positive about that. They stated if they do not find my son there, they would call me to ask how to proceed, they could return at a different time to hand deliver, and not leave it at door. So I spent $93.27 to send the item, only because I was told it would be hand delivered. On October 10th they send me an email that it was delivered. In order to make sure, I called the company to find out if it was delivered to him . The company representative told me that they left it outside the gate. It was a food item that could go bad, how could they leave it outside the main door? My son was not aware to look out for it because it was a surprise. By the time he would see it, it could be hours later. When I expressed my concern, they told me they never do hand delivery, they always send by UPS & they leave it outside. Then I told them I called them to ensure it would be hand delivered, they never told me the truth.”

Helpful Report

Posted 2 weeks ago

A supervisor has contacted you and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“Today I was trying to send flowers to my wife for being so amazing. When I put the address in I accidentally put the wrong address in by 1 number. When I found out what I had did wrong I called FTD right away and spoke with a man named Yakeen who genuinely helped me and made me feel like he knew how I felt and wanted to help me. He fixed the problem right away. THANK YOU YAKEEN for helping me send this special gift to my wife. Because of you I will continue to order from this company because I know that you guys care.”

Helpful Report

Posted 2 weeks ago

We appreciate you taking the time to post about your experience.

Posted 2 weeks ago

“I sent flowers to a loved one on their birthday....booked the delivery two weeks in advance. The flowers were a no show. When I contacted FTD they gave me a song and dance and said they would have it delivered the next day with an upgrade. Well...it's the next day and again no flowers. I called for a refund and they said I had to wait until after 8pm to give the florist time to deliver. It's nearly 7 pm and no floral deliveries happen this late. SO! I get to waster more time on the phone tomorrow to try and get a refund. Wish I could give them negative stars for a rating!!!”

Helpful Report

Posted 3 weeks ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 3 weeks ago

“I ordered a bouquet of flowers for a dear friend and when they arrived she sent me a picture of what she received. The flowers were wilted and already turning brown. This is not what I ordered and I expected much better from FTD and their services. This is $132.00 gets you from FTD. I read that there is a 100% money guarantee and all I was offered was $19.00 not acceptable at all. The first picture is what I ordered the second is what she received.”

Helpful Report

Posted 3 weeks ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 3 weeks ago

FTD Flowers is rated 2.7 based on 936 reviews