“The sympathy basket really left something to be desired. The flowers were sparse, and there were big spaces. There were only 3 roses in the design, which left me wondering what I paid for. Sad…”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“I have ordered from FTD twice in the last 6 months. Both times the orders were to congratulate my children on opening a business. The March ordered arrived 3 days late. I did not complain and I accepted that things happen. It was unfortunate but not life altering. I gave them another try and they failed again. I placed an order on July 12th to be delivered on July 15th for a Grand Opening. I have reached out several times and now they are saying it should be there by July 17th. This is unacceptable for orders that were each over $100. Contact a florist directly in the town you are sending to and avoid FTD at all costs.”
A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“The photo did not depict the actual (significantly smaller) bouquet that was delivered. Extremely disappointed. The size of the bouquet was so small and the photo I received from the recipient also looked like the flowers were not fresh.”
“The Flower arrangement looked nothing like my order, the mylol balloon looked like it was for a litte kid so did the two little boxes of chocolates. it definately was worth the money I paid($140.07) for the order.”
Thank you so much for your wonderful review! We’re overjoyed to hear that the bouquet exceeded your expectations. Your appreciation means the world to us, and we can’t wait to bring more beautiful arrangements into your life in the future!
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“My friend sent me a picture of what was delivered and it was no where near as good as the advertisement for what I purchased. This happens frequently with orders - someone is making alot of money by being paid highly for below average flowers.”
“When the flowers in the planter arrived at the recipients home, she told me the flowers were crushed since the box was too small to fit the entire planter and it looked like it was just pushed into the box and the lid closed on top of the flowers.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Thank you so much for your amazing review, Blanche! We’re absolutely thrilled to hear that you had such a great experience. Your kind words motivate us to keep delivering exceptional quality and service. We look forward to being part of your next floral moments!
“I ordered this beautiful flower box for a friend who is going through a rough time. It was incredibly simple and quick. They were delivered to her right on time and she absolutely loved them! I use FTD.com for all of my flower orders and have always been very pleased.”
Thank you so much for your heartfelt review, Janet! We’re truly delighted to hear that the flower box made such a positive impact for your friend during a tough time. Your continued trust in FTD.com inspires us to keep providing beautiful moments and seamless experiences. We can’t wait to help you with your future orders!
Thank you so much for your kind words! We’re thrilled to hear that our speedy delivery helped save the day for you. Your satisfaction is our priority, and we look forward to serving you again soon!
“Flowers I ordered were substituted and not the quality I paid for. Instead of roses and carnations, the arrangement had mostly daisies, lupin, a few carnations and 2 large day lilies. They were in a plain, clear vase instead of the nice wooden box.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Thank you for bringing this to our attention and for your feedback. We do see that a full refund was processed. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Thank you so much for your wonderful review, Robert! We're overjoyed to hear that everything met your expectations and that the flowers were especially excellent. Your appreciation truly inspires us to continue delivering beautiful moments.
“I ordered flowers to be delivered on Saturday. I got an apology email stating that the flowers could not be sent on that date. They said that the flowers would be sent instead on Monday, the 14th. I received another of the same emails stating they couldn't be delivered today but they would deliver them on the 15th. Really? What's the point of asking for a date that you want flowers delivered if you're just going to deliver them when you darn well please? I canceled the order and am so disappointed with this company. There's no excuse for this! Buyer beware!”
A supervisor has reached out to you regarding your experience. They have sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“FTD sent my friends flowers via UPS. The calla lillies were turning brown the day of delivery. I’m so unhappy. They should have been in an air conditioned vehicle, not a UPS TRUCK, in Arizona!!”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Thank you so much for your lovely feedback, Diane! We're thrilled to hear that the birthday cake floral arrangement was perfect for your celebration. Your satisfaction means the world to us, and we can't wait to assist you again in the future!
Warm wishes,
Team FTD Flowers
“We bought a bouquet of flowers for my motheer in laws birthday. We received a picture from her and it looked nothing like th boquet I ordered- different colors and different flowers. Even worse, the petals of many of the flowers were falling off on day 2. Very disappointed.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I wish I would have remembered my first experience with FTD. The flowers were fine, but the delivery was unpredictable and unreliable. FTD will not allow you to contact the florist directly, so you end up stuck in the dark with only vague information to work with. Take my advice, do a little research and contact a local florist directly. Without the middleman (FTD) you can contact the florist directly and you’re likely to get a nicer arrangement with the money saved on the florist’s end. FTD ended up ruining what was supposed to be a surprise for my wife, which is kind of the main goal. Having worked in the floral industry some years ago, I should’ve known better. Never again!”
