We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Thank you for your wonderful review, Herald! We're thrilled to hear that the flowers were well received and looked nice. Your feedback inspires us to keep delivering quality arrangements to our customers.
Warm regards,
Team FTD Flowers
Thank you for your review, David! It’s great to hear that you enjoyed the flowers, though we’re sorry to learn that they started to fade after just five days and that the delivery time wasn’t ideal on your special day. We appreciate your feedback and will work to improve our service for future occasions.
Warm regards,
Team FTD Flowers
Thank you for your wonderful review, Robert! We're so glad to hear that your daughter and grandkids loved the bouquet. Your positive feedback truly encourages us to keep creating beautiful arrangements for our customers.
Warm wishes,
Team FTD Flowers
Thank you for your fantastic review, Renee! We're thrilled to hear that your order was delivered just as you expected and that we could assist you promptly with the changes. Your satisfaction means the world to us, and we’re here whenever you need us!
Warm wishes,
Team FTD Flowers
“I ordered two arrangements for mother in law’s funeral service. One arrangement did arrive 15 minutes before the service started and one did not arrive at all. When I called about the arrangement they said they would send it out that afternoon (this was after the service and after everyone had left my house) and offered me $12 dollars off. The arrangements were beautiful but what good are they when the event (which is already a sad and stressful situation) is already open. Very disappointed.”
“I ordered a Restored Bouquet - PREMIUM. The premium was NOT delivered. Why do we pay extra for a very nice bouquet and then it is not delivered? I'm attaching two photos - 1. what was received. 2. what is advertised by FTD as the difference between the three levels of flowers. VERY DISAPPOINTING especially when this is in honor of someone who passed. FTD?????!!!!!”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I would give zero stars if possible. Flowers arrived via UPS without water, in a very hot box. Completely dead. My wife, who is recently out of the hospital, literally laughed at the arrangement. It looks like one of those joke arrangements of dead flowers you send to someone you don't like.”
We are so sorry for your experience! We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
“Dear FTD, I consistently use FTD for flower arrangements. They have typically been beautiful and delivered on a timely basis. We recently attended three visitations/funerals and two of the arrangements were lovely. The third arrangement was received today, July 17, and while attractive, was technically not what I ordered and not comparable. I ordered the Radiance in Bloom BASKET. The arrangement that was delivered was in a small, square vase, not a basket, and significantly smaller and not the “Premium” arrangement I paid for. Needless to say, I was extremely disappointed with this arrangement. I expect better service from FTD and the suppliers in the Chicago area. Unfortunately, I will look at other venders going forward.”
Thank you so much for your wonderful review, Tina! We're delighted to hear that the arrangement was beautiful and that the recipient loved them. Your kind words truly brighten our day, and we appreciate your support!
Warm wishes,
Team FTD Flowers
“I ordered flowers for a friends birthday and paid extra to have them delivered the same day. The flowers were not delivered the same day(supposedly due to weather - it was raining) as requested and paid for. I called and recieved an apology but that doesn't change the fact that the flowers were not delivered on my friends birthday.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Thank you for your lovely review, EJA! We’re so happy to hear that the Birthday cake arrangement was a perfect gift for your friend. It’s wonderful to know she is enjoying it! Your support means everything to us, and we look forward to helping you celebrate more special moments in the future.
Thank you so much for your kind review! We are truly honored to be a part of such meaningful moments, and we’re thrilled to hear that the flowers were just as beautiful in person as you expected. Your satisfaction is our top priority, and we look forward to serving you again in the future!
“I was shocked when my mom’s birthday flowers were an entirely wrong bouquet. Also, flowers were droopy snd petals falling off as she took them out of the box. I complained and they first only gave 25% off. I said that wasn’t really acceptable and they gave another 25%. They are overpriced as it is so in my opinion, 50% off still doesn’t make up for it. I gave up complaining and just wont ever use them again. I am so embarrassed I sent them to my mom. Posting a pic of what I ordered and what was received for $86”
A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
“Iam VERY upset with this company! I ordered these specifically for my mother in laws birthday..... which was TODAY.... that's why i put the delivery date today, and they NEVER came today!!!. I should have never used this company. I have always ordered local and i decided to give yall a try and not only was my package NOT delivered today but when I placed the order yesterday my total was 65 dollars and some change. But yall charged my card 80 something dollars. NEVER again will i use this company!!!”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
