FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,481 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order to be delivered on Sunday, 05/24 for my best friend's birthday and paid extra $ for that however it was delivered a day early. Together with the flowers I ordered a box of chocolates for extra $20 and was very disappointed to see only 4 pieces of Ferrero Rocher chocolates in plastic wrap. Comes down $5 per one! Flowers looked ok, not as fresh I'd say and on top of it they put my friend's name together with my last name instead of hers. Go figure.. I am glad it was delivered with the wrong name on it. Would not use this website again.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the issues you experienced with your order, including the early delivery, the chocolate assortment, and the incorrect card details. We understand how important timing and presentation are for special occasions like your friend’s birthday, and we regret that we did not meet your expectations in this instance. Your comments have been shared with our team so we can improve both our product descriptions and delivery accuracy.

Posted 1 month ago

“There were there when I needed them. But, I wouldn't exactly call their roses top quality. Some started drooping on the forth day.”

Helpful Report

Posted 1 month ago

We sincerely apologize that the quality of the roses did not meet your expectations. This is not the level of quality we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 1 month ago

“I ordered flowers to be delivered ON Mother's Day or the DAY BEFORE. They did not deliver on Mother's Day. I emailed customer service the day after Mother's Day saying I would like a refund or a delay in delivery as my mother would be out of town the following week and they COULD NOT be delivered then; they said they would respond. And they delivered it a week late - after the date I said was too late. I emailed again customer service, and they only refunded me 20%. Horrible experience. Will not order again.”

Helpful Report

Posted 1 month ago

We sincerely apologize for the delivery delay as well as the inconvenience this caused. This is not the level of service we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 1 month ago

“I ordered flowers for Mother's day and the flowers were supposed to be delivered between 5/7 to 5/10 (Mother's day). FTD missed the delivery so I reached out to them. They responded with this boiler plate wording and gave me a new delivery date. When the new delivery date did not deliver my flowers they gave me another delivery date. I went thru this 4 times with them and the last delivery date they gave me was 5/19. This is unacceptable. These were supposed to be delivered by Mother's day and they think delivering the Mother's day gift over 9 days late is acceptable? Ridiculous. I finally asked for a refund in full amount. FTD had the worst customer service and now my Mother's day gift ruined my surprise for my mom. I will NEVER EVER order from them again!! If I could give them negative stars I would!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the repeated delays, lack of follow-through, and the frustration this caused, especially for such an important occasion as Mother’s Day. We understand how disappointing it must have been to have your gift arrive far later than expected and to experience ongoing delays and communication issues. We truly appreciate you bringing this to our attention. Please know that a supervisor has reached out to you directly to review and resolve your concerns.

Posted 1 month ago

“Everything went wrong with my order from FTD. There were no tracking notifications, no updates, and no delivery alerts at all. The only way to see any information was by constantly checking the website, which only showed a vague delivery window from 8 AM to 6 PM. Customer service did answer the phone, which was the only positive part of this experience, but unfortunately every agent gave different and incorrect information about the delivery status and timing. I made multiple calls trying to track the order, and none of the representatives could provide accurate answers. The flowers ended up being delivered late, and again, there was no notification. When we finally located the order, it had been delivered to the wrong place, and the wrong flowers were sent as well. FTD did issue a refund, which I appreciate, but overall the experience was extremely disappointing and frustrating.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about your experience and sincerely apologize for the multiple issues you encountered. This is not the level of service we strive to provide. We appreciate you taking the time to share your feedback and for allowing us the opportunity to address and resolve the matter with a refund. Your comments are taken seriously, and we are working to improve our communication, tracking updates, and delivery accuracy to prevent situations like this in the future.

Posted 1 month ago

“Terrible customer service! Ordered flowers & chocolates for my mother in law for Mother’s Day- the chocolates were not delivered & I only knew about it because my mother in law told me. Tried to get the issue resolved & spoke to several different representatives- all useless! Will never order from here again! Will be using 1800Flowers going forward as they always make sure their customers are satisfied”

Helpful Report

Posted 1 month ago

We sincerely apologize for the frustration caused by the missing chocolates and the difficulty experienced when attempting to resolve the issue. This is not the level of service we strive to provide. A supervisor has reached out and left both a voicemail and email to address your concerns and work toward a resolution. We appreciate the opportunity to make things right and thank you for bringing this to our attention.

Posted 1 month ago

“this company posts misleading photos. I spent 130 dollars on what they claimed was a “stunning bouquet” and what my dad got was a sad messy bouquet of flowers with nothing bloomed. they then promised to send a new one and never did. When I asked for a refund, they gave me 30 dollars back. What a scam, please avoid this company unless you want to break up with someone!”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“Mother’s Day Flowers I ordered did not arrive in time and as of right now still not delivered. First date was anywhere from the 8th to the 10th. Next date was the 13th. Now it’s the 14th and flowers for MOTHERS DAY still not delivered. Will never use this company again.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we sincerely apologize that your Mother’s Day delivery did not arrive as expected. We understand how disappointment this has caused, especially for such an important occasion. We appreciate you bringing this to our attention and for allowing us the opportunity to resolve the matter. Your feedback is valuable and helps us improve our delivery timelines and communication to better serve our customers in the future.

Posted 1 month ago

“Do not order from them my niece viewing no flowers . Customer service horrible . I’m crying as I write this . I wasn’t taken care of in my time of grief so disappointed.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for allowing us the opportunity to address and resolve this matter. We are truly sorry for the pain and disappointment this experience has caused, especially during such a difficult and emotional time. Please accept our sincere apologies for not providing the care and support you deserved. We understand how important this moment was, and we deeply regret that we fell short. Your feedback means a great deal to us, and we are committed to learning from this to improve both our service and how we support our customers during meaningful occasions.

Posted 1 month ago

“This company is useless. My order for the Saturday before Mother's day has still not been delivered DONT USE THIS FLOWER DELIVERY SERVICE!!!”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“Flowers were not delivered, at all.. And when I asked for a refund. I was told on repeat that I received 20% refund.”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“I ordered from FTD for my sister in KC, MO area. The only thing they got right was the note. My order total was for a nice arrangement with a medium white vase with white roses, light blue and lavender flowers and a medium box of chocolates What showed up was a standard tall clear vase with pink roses and white lilies that looked like something standard from a grocery store and no chocolates. Their customer service center seems to be in India. My bill was 160.00. They refunded 51.56. I have no idea and they could not tell me if the arrangement received was comparable in price to what I ordered and they could not tell me. Based on the picture my sister sent me, it was not. I will NEVER use FTD again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding this order. We sincerely apologize that the arrangement did not reflect what was ordered or the value expected, which understandably resulted in disappointment. We appreciate you bringing this to our attention and for allowing us the opportunity to review the situation and address the concerns raised so we can continue improving our product accuracy and service standards moving forward.

Posted 1 month ago

“Mother’s Day Flowers was delivered to another building left by the door! My son ordered fiesta. What a joke for $100.00 this is what I got. Nothing like he ordered. FDT should make sure they are using floral that actually know how to do flowers.”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“0 stars should really be an option. The total for my flowers was 81.25. Flowers 65, shipping 19.99, tax 6.26, 10 discount. They just refunded me a whooping 17.88 that isn't even shipping. The box came stomped to death and the flowers didn't fare much better. Honestly, the flowers were flat!! I'm in a rural area with one florist 30 min away who is not a nice person and guilt trips you if you don't "spend enough that someone knows it". I tried FTD and yeah, not ever going to happen again. I'll just start growing my own flowers as the alternative. I have tried to upload photos but it says it can't right now.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the condition of your order, including the damaged box and flattened flowers, and we understand how frustrating this must have been, especially given the refund concern. A supervisor has reached out and left both a voicemail and an email to assist further and work toward a resolution. We kindly ask you to check your messages, as we’d truly like the opportunity to make this right.

Posted 1 month ago

“I wish I did more research before ordering from them. I'm very disappointed with the end result of the bouquet I ordered. The fact I paid $100 for what delivered is actually quite shocking. I also ordered a bouquet for my mom for Mother's Day and it never arrived. Honestly dreading the picture she sends me when they finally deliver her replacement bouquet. They only refunded me $5 shipping fee when my receipt clearly says shipping/delivery fee $25. Very frustrated, will never use them again.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your experience, especially that the bouquet did not meet expectations, your mother’s order was not delivered on time, and the discrepancy with the shipping fee refund. We understand how frustrating this must have been. A supervisor has reached out and left both a voicemail and an email to further assist and resolve your concerns. We kindly ask you to check your messages, as we would appreciate the opportunity to make this right.

Posted 1 month ago

“If I could give a 0 I would. This is the 2nd time they have screwed me over. The 1st time was 5 different deliveries. Not 1 time were the flowers actually delivered. This time I ordered them to be sent 2 days before Mothers day and on Mothers day they had still not arrived. I asked then to still deliver the flowers the next day and refund me They said sorry we screwed up and here is your money but we don't take any blame for the issue. Call a local florist or you will be over the top disappointed with them,.”

Helpful Report

Posted 1 month ago

We sincerely apologize for your repeated experiences with non-delivery and understand how frustrating and disappointing this has been, especially for your Mother’s Day order. We have since spoken with you directly, and we’re glad we were able to work toward a resolution and address your concerns. We truly appreciate the opportunity to make things right.

Posted 1 month ago

“I will never order from FTD. My daughter sent me flowers for Mother's day . They came in a box with a vase. They were wilted and limp when I opened the box. I am sure she would be upset if she knew what they sent. I could have bought a prettier bunch at Walmart, Walgreens or Trader Joe's.”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“Extremely disappointed. I spent about $150 on what was advertised online as an elegant, sophisticated floral arrangement, and what was delivered looked absolutely nothing like the photos. Not only was the bouquet sparse and cheap-looking, but they added tacky blue roses that were NOT part of the arrangement I selected and completely ruined the aesthetic. There was more greenery than actual flowers, a cheap pink bow, and the entire thing looked like something from a discount grocery store rather than a premium florist. I understand substitutions happen, but this wasn’t even remotely comparable to what I paid for. Honestly, I’ve seen much nicer bouquets at Trader Joe’s for a fraction of the price. I was embarrassed this was sent as a gift to my mother. The arrangement completely failed to reflect the quality and sophistication your website promises. Never again.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive an arrangement that did not match the elegant and sophisticated design you selected, especially with the unexpected blue roses, excess greenery, and overall presentation falling short of your expectations. Please know that a supervisor has attempted to reach you and has left both a voicemail and an email to personally address your concerns and work toward a resolution. We genuinely appreciate the opportunity to make this right and hope to restore your trust.

Posted 1 month ago

“Excellent turn out it was great reaction with the gift my Daughter was so happy thanks”

Helpful Report

Posted 1 month ago

Thank you so much for sharing your experience! We’re delighted to hear your daughter loved the gift and that it made her Mother’s Day extra special. We truly appreciate your kind words and look forward to helping you create more happy moments in the future.

Posted 1 month ago

“This is the third time FTD has failed to deliver my order on time. Three strikes... I am done. A Halloween gift arrived three days late. Now they have ruined Mother’s Day. I even ordered two days early, knowing their track record. They sent a “delivered” notification ... my mother never received anything. I spent today bouncing between ten customer service reps, each apologizing and promising delivery. A supervisor put me on hold for 20 minutes to confirm with the florist — then came back to say he couldn’t reach anyone and they might be closed. My mother has no flowers on Mother’s Day. FTD is unreliable, their tracking is inaccurate, and their customer service is ineffective. Use anyone else.”

Helpful Report

Posted 1 month ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 1 month ago

FTD Flowers is rated 3.1 based on 1,481 reviews