FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.10

3.1 Rating 1,549 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

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“Do not waste your money—complete rip-off! I am incredibly disappointed with my recent order from FTD. I paid over $100.00 for a flower bouquet and a box of chocolates, and what arrived was an absolute joke.The flowers look terrible and are in awful condition. To make matters worse, the advertised "box of chocolates" was actually just a small, cheap bag of Lindor truffles.Paying over $100 for dead-looking flowers and a tiny bag of candy is completely unacceptable. The product delivered looks nothing like the premium service promised online. Save your hard-earned money and buy from a local florist instead. I will never use FTD again.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We sincerely apologize for your disappointment with the quality and appearance of the flowers, as well as the chocolate product that did not meet your expectations. We understand your concerns regarding the condition of the bouquet and the difference between the advertised chocolates and what was delivered. A supervisor has reached out and left both a voicemail and an email to discuss a resolution with you. We appreciate the opportunity to address your concerns and make things right.

Posted 2 months ago

“Very poor service. Flower arrangement chosen were not what arrived. FTD said they would re-send and it was never fulfilled. Very disappointing.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with your order. We understand how frustrating it is when the arrangement delivered does not match your expectations and when the promised replacement was not fulfilled. A supervisor has reviewed your concerns and reached out to work toward a resolution.

Posted 3 months ago

“The flowers were beautiful and arrived on time, however the delivery person left them outside on the sidewalk by the entrance door in the 100 degree heat. Our office was open so there was no reason not to bring them inside to the reception desk. Not sure what that was about!”

Helpful Report

Posted 3 months ago

We’re happy to hear the flowers were beautiful and arrived on time. We sincerely apologize for the concern of the arrangement being left outside in extreme heat despite your office being open. A supervisor has reached out and left both a voicemail and an email to discuss this matter further and work toward a resolution. Thank you for bringing this to our attention.

Posted 3 months ago

“I made a mistake with the delivery address. FTD made the adjustment to the mistake I made & the flowers were delivered on time to the right address! TY!”

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Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“I selected my arrangement online, provided the recipients address and once paid I got an immediate confirmation on the website and a confirmation email. Only to be followed by an “I’m so sorry” email. You couldn’t deliver to the address unless it was UPS or FEDEX. Had to chose about different arrangement, make a phone call to order it, and it arrived a day later than I had wanted it to. When the recipients address was put in during my order it should’ve alerted me then that it couldn’t be delivered and I must pick something else. Had I not happened to check my email I would’ve have known the order didn’t go through.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the inconvenience caused by the delivery limitations, the need to change your arrangement after placing the order, and the delay in receiving your gift. We understand how frustrating it can be to receive an order confirmation only to later learn that the selected arrangement could not be delivered as originally requested. We appreciate you bringing this experience to our attention, as your feedback helps us improve our ordering and communication processes. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 months ago

“The bouquet was the perfect gift for my sister's birthday!”

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Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“There were only 1/3 the flowers represented in the photo on the site. Sent as a gift to dear friend, embarrassing me. Only offered small refund as reparations.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement delivered did not reflect the fullness, quality, and value shown in the photo on our website. We understand how disappointing and embarrassing it must have been to send a gift to a dear friend and feel that the presentation fell far short of your expectations. Please know that a supervisor has personally contacted you to address your concerns and work toward a resolution.

Posted 3 months ago

“FTD offers a great variety of arrangements for every occasion, delivery has been consistent and same-day delivery as an option is always great. All of my recipients are pleased with what they've received so far.”

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Posted 3 months ago

Thank you for taking the time to review your experience with our service.

Posted 3 months ago

“Once again, fast delivery, and the exact flowera as pictured. I respect that!”

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Posted 3 months ago

We're so grateful that you took the time to share your experience with us.

Posted 3 months ago

“The FTD application was easy to use to place an order. The flowers were fresh, nicely arranged, and greatly appreciated by the recipient.”

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Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“The flowers were beautiful according to the picture my friend sent me the only problem was they put my note on but didn't put my name so she didn't know who sent them.”

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Posted 3 months ago

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Posted 3 months ago

“I paid $60 for an arrangement… received one that was roughly $30. No roses, no sunflowers (just a ton of mums and daisies) to top it off… a crying while laughing balloon. Not even the same vase. No call or anything to make sure I was okay with these changes! And was given a $12 refund… that barely covers the roses I didn’t get.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback and for allowing us the opportunity to resolve this matter. We sincerely apologize that the arrangement you received did not meet your expectations, particularly regarding the flower substitutions, balloon selection, vase difference, and the lack of communication regarding those changes. We understand how disappointing it can be when an arrangement does not reflect what was ordered, and we regret the frustration this caused. Your comments have been shared with our team as we continually work to improve both our product quality and communication processes. We truly appreciate your feedback, as it helps us identify areas where we can do better and provide a better experience for our customers. Thank you again for bringing your concerns to our attention and for allowing us the chance to address them. We value your business and hope to have the opportunity to serve you better in the future.

Posted 3 months ago

“Overall I am mainly pleased with my experience. Unfortunately, the arrangements that I've sent the past couple of times look nowhere near as good as the picture on the website and even are missing some of the primary flowers that I chose the arrangement for. That is quite disappointing.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the arrangements you received did not match your expectations or the presentation shown online, particularly regarding the missing focal flowers that were an important part of your selection. We appreciate you bringing this to our attention, as your feedback helps us improve both our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 months ago

“I paid extra for same day delivery and did not get them until 3-4 days later and they didnt refund the delivery fee”

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Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to resolve your concerns. We sincerely apologize that your same-day delivery order arrived several days late and did not meet your expectations. We appreciate you bringing this to our attention, as your feedback helps us improve our service and better serve our customers in the future.

Posted 3 months ago

“Beautiful flowers arrived on time.”

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Posted 3 months ago

We appreciate you taking the time to post about your experience.

Posted 3 months ago

“Poor communication and follow up. Delivery was incomplete. We were never made whole.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the poor communication, lack of follow-up, and the incomplete delivery you experienced. We appreciate you bringing these issues to our attention, as your feedback helps us improve our service and better support our customers. Thank you again for giving us the chance to resolve this matter.

Posted 3 months ago

“I was honestly a little disappointed when the gifted sent a photo of the flowers. I upgraded to the highest level and would have expected the flowers to be more full”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the upgraded arrangement did not meet your expectations and appeared less full than anticipated. We appreciate you bringing this to our attention, as your feedback helps us improve our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 months ago

“delivery on time, Flowers were So beautiful.”

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Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“I bought 5 bouquets in July and all were nice. The key is I bought all of them on the United X website. It will be curious if I get my promised United Miles for those five purchases ! (when I did it years ago the Miles never came through.)”

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Posted 3 months ago

Thank you for taking the time to review your experience with our service.

Posted 3 months ago

“Nice arrangement. A little slow getting here.”

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Posted 3 months ago

We appreciate you taking the time to post about your experience.

Posted 3 months ago

FTD Flowers is rated 3.1 based on 1,549 reviews