Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

“I'm sure the flowers will be nice....Customer service is sadly lacking, however.”

Posted 2 weeks ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 week ago

“I ordered flowers for my daughter's birthday to be delivered on March 5th. I ordered a week and a half before her birthday. They were not delivered on the 5th. I informed FTD, and all they offered was to call my daughter and apologize- no credit or refund, nothing. Never again. This is the 3rd instance of no delivery on the day requested. Will not order from them again.”

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Posted 2 weeks ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 weeks ago

“I was very disappointed with the flowers I had delivered to my granddaughter in Parrish, FL. Whatever florist you used in that city was sloppy. I attached the photos of what I ordered and what was delivered. It looks like they just shoved a handful of flowers into a vase and stuck a balloon in it. I know that at times the florists you use have to improvise, but this was disappointing.”

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Posted 3 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 weeks ago

“The arrangement that I ordered to be delivered for my sister-in-law's birthday looked nothing like the picture. She sent me a photo of what was delivered. Very disappointing. The photo on the left is what was delivered the photo on the right is what was ordered”

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Posted 3 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

“Flowers arrived on time but when my friend sent a photo, it did not even resemble what I ordered. Second time in a row this happened to the same friend. Very disappointing and will reconsider using FTD in the future.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue

Posted 1 month ago

“Horrible experience! I've been using FTD for years now to get flowers delivered to loved ones. This year, as I have in years past, I placed an order for flowers to be delivered to my fiancee at work on Valentine's Day. The first problem I had was that 1 week after I successfully placed an order for sunflowers, I received an email saying they were now out of stock. So I had to call and cancel and place a new order because customer service was incapable of simply updating my current order with new flowers. Now, today, February 14, I wake up to find an email saying that the delivery failed due to the business being closed. My fiancee does work at a sheriff's office, which yes, the lobby is closed on Saturdays. But if the delivery driver would simply look anywhere on the wall or door, he would see there is not only a phone or pick up but also a pager to get connected with someone. I'd door dash can figure this out, why can't UPS? Never had problems like this before. Very, very frustrating.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“The only reason for FTD to exist is to communicate with the customer. They don't own the shop, flowers or delivery. They are just a website middleman. You would think that they would be good at communicating. Nope. They have just optimized their website to take you money and upsell you more. I ordered a small bouquet for over $100. I received the order confirmation. Not messaging when the delivery was being prepared, shipped, on the way, estimated delivery time, nothing. Until the delivery was placed in front of the office door, in the hall. They didn't even ring the bell! I received an image 20 minutes later of the lonesome flowers in the hall on the floor. Terrible customer service. I wrote them. They called and asked if the delivery was received. I said yes, they hung up... Really? Save some money and help a small flower shop. Look up a nearby shop in Google, order directly from them. Cut out FTD.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“The flowers looked very cheap, were not like the picture. They also had a big tacky ribbon in the arrangement”

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Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Referencing Order #603457985. I sent a review prior to receiving the photos from the recipient, of which I regret. Order was delivered on day promised, however the quality was totally unsatisfactory and premium arrangement was not as advertised (roses, lilies, alstroemeria). I contacted customer service and was offered a partial refund, and service representative said a new arrangement would be sent to the grieving family. It is my hope that the problem will be rectified for me to continue my business with FTD and to make recommendations to use.”

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Posted 2 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 2 months ago

“I ordered the most expensive arrangement. It was supposed to have 3 candles, not 2. So it looked like I received the second most expensive arrangement. The delivery was done late in the day and the doorbell was not rung.”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Ordered a premium Christmas centerpiece with three candles for friends and a smaller one with two candles was delivered. Submitted photo of what I ordered and what was delivered from Patricia’s florist Marco Island Fl”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“Not happy with what was sent. Nothing even close to what I picked”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“I ordered a white keepsake box with potted plants inside. The box is cute but the plants are DEAD.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“I ordered an updated Christmas arrangement for my brother and sister in law and what they received was nothing like what I ordered! I’m very disappointed ☹️”

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Posted 3 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 3 months ago

“I ordered a tropical plant to be sent to my 88 year-old mother-in-law. When I received the picture of where it had been dropped off, I saw that they left it at her driveway by the street instead of taking it up to the door. Seriously! She should not have to go down a flight of stairs to the street to retrieve her plant. And the plant was an orchid that had been sitting outside in Wisconsin in December for at least four hours before I saw the picture that it had been delivered and contacted her. I wouldn’t of ordered from you if I would’ve known how careless customer service is.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“The first order was 3 days late, I got a 20% refund. The flowers arrived dried out. I got a 2nd order. Better, but nothing like the picture. You talk to a call center in India I would guess. It was hard to understand the person plus all the noise in the background.”

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Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“I wasvery disappointed in the arrangement that was sent to my friend in Indianapolis.”

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Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“Flowers arrived at the wrong address late in the day. they were supposed to be a "same day delivery" and I ordered them the day before they were supposed to delivered. my aunt sent a picture and for what i paid they were a very dissapointing quality, they looked wilted,and a couple days old already. have used your service for years and this is the worst delivery by far.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“I placed an order for next day delivery, as offered by FTD, for an additional $9.99. This arrangement was due to a critical time in a family member's life. When they were not delivered, I emailed FTD and was notified they would be delivered one week later than the original order!! Three times I responded to their "canned" email response, which indicated they were on track for delivery in one week. I explained we had a difficult time and asked if they could be delivered the next day, again receiving what must have been an AI response they would be delivered one week late. This morning, I called to explain and request they be sent sooner. No, they were in tracking to be sent on the 22nd. However, the positive side was they would refund my money and will still deliver the flowers one week late, sadly not when needed.”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“Very disappointed that the product that was received was less than what was represented in the advertised image. Blooms were wilted and withered, and the bouguet was not full - certainly not worth the $80 for which I paid.”

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Posted 4 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 4 months ago

FTD Flowers Reviews

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