Thank you for bringing this to our attention. We do see that the order was delivered on the date requested. If there's anything else we can help you with, please don't hesitate to let us know.
“Service was prompt, but the arrangement was 100% green plants with no blooming flowers that were shown in the pictures when I made the order. Disappointing.”
Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.
“Hello - In a nutshell, I was dissapointed with the floral spray that was delivered to my sister-in-law's wake.
I paid for a PREMIUM spray and but what I got was standard, at best. The white roses were turning brown at their edges, only a few of the lilies were actually open, and there was room for a lot more flowers (too much green was showing). The floral shop that produced this spray should be embarrassed.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“I ordered flowers for a friends birthday and paid extra to have them delivered the same day. The flowers were not delivered the same day(supposedly due to weather - it was raining) as requested and paid for. I called and recieved an apology but that doesn't change the fact that the flowers were not delivered on my friends birthday.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“The sympathy basket really left something to be desired. The flowers were sparse, and there were big spaces. There were only 3 roses in the design, which left me wondering what I paid for. Sad…”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“The Flower arrangement looked nothing like my order, the mylol balloon looked like it was for a litte kid so did the two little boxes of chocolates. it definately was worth the money I paid($140.07) for the order.”
“My friend sent me a picture of what was delivered and it was no where near as good as the advertisement for what I purchased. This happens frequently with orders - someone is making alot of money by being paid highly for below average flowers.”
Thank you for bringing this to our attention and for your feedback. We do see that a full refund was processed. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“FTD sent my friends flowers via UPS. The calla lillies were turning brown the day of delivery. I’m so unhappy. They should have been in an air conditioned vehicle, not a UPS TRUCK, in Arizona!!”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“The arrangement was beautiful, but disappointing in my delivery. It arruved slightly damaged by delivery style for the sensitive flowers included. Also, the flowers were not as fresh as I'm used to - roses, as well as other flowers were more than half opened, and therefore did not have the longevity I've come to expect.
I cannot include a photo since I discarded flowers yesterday”
A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help
“Flowers we're not to the quality and quantity that was shown in the photo when I purchased. I wanted same day delivery. After I placed the order I immediately recived a message that they could not do same day delivery. When the flowers were delivered two days later they were not delivered to the recipients apartment. They were left at the apartment office. This was a very disappointing experience.”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“The recipent of the flowers contacted his manager inquring about the flowers because he had no idea who sent them. It was a new baby gift, but the card had nothing to do with the baby or our company. Thank goodness he was aware that we send gifts to new parents. He and his wife did enjoy the flowers.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I ordered a premium bouquet for an important person in Leadership at our company for a celebration of life for her father who passed away. What they received was not a representation of what I had ordered and paid for. I called FTD with an issue and they were going to send out another bouquet the next day - and it looked the same as the original bouquet - the combination of those two together might have equaled what I ordered, but not really. In the future, I think that we will order directly from a florist and not FTD.”
A supervisor has contacted you via voicemail and email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
“i was unhappy with the way my order was handled. first, i ordered on Sunday for a Monday delivery to a family member who was hospitalized in Ketchikan AK. i found out later in afternoon on Monday that they could not delivery that day, then a few hours later another message indicating they couldnt locate a florist at all. I feel like someone could have called me with this inforamtion to give me time to order elsewhere. there is a florist in Ketchikan i could have went directly to for this. It was not handled well at all.”
A supervisor has contacted you via email about your experience, as we could not reach you by phone. We understand this matter is essential and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
“I was excited to send what looked like a really beautiful bouquet for a very special occasion. Unfortunately, the arrangerment arrived a day later than requested, and it was very wilted so many of the blooms needed to be thrown out. When I called customer service, they apologized and said they would send a replacement bouquet at no charge. The replacement also arrived in very poor condition. I understand that it has been quite hot out, but I don't know why FTD does not partner with local florists so that the freshest flowers can be assured at time of deliver instead of shipping them in unstable conditions with the flowers boxed and waiting in a hot delivery truck. Very disappointing.”
“I ordered flowers to be delivered to someone in NC, and received an email that they were delivered, but after speaking with the recipient they were not. I phoned FTD and was told that the one florist did not have the flowers and that another one would deliver a few days later and I would receive a 50% credit and a larger order. The recipient did receive the flowers via US mail which is not what I wanted or was told and the flowers did not look very fresh so I called again. Besides saying they were sorry, I did receive the credit, but I'm really disappointed in what and how they were received. I order through USAA and have not had this issue before.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
