Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

“The item was much smaller than pictured”

Posted 4 days ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 day ago

“You get points for quick delivery for a last minute order, but the flowers that were delivered look nothing like what I ordered, in terms of size or variety. I understand that substitutions need to be made, but this delivery was disappointing. I have attached a photo of what I ordered and what was delivered. I don’t expect anything in return, but just wanted you to know.”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 week ago

“The flowers that were delivered did not look like the flowers in the picture. The picture flowers were pastel, subdued. The delivered flowers were bright, vibrant colors.”

Helpful Report

Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“I just ordered flowers and they were not delivered. What should I do? Paid for already”

Helpful Report

Posted 2 weeks ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 2 weeks ago

“I have to say I’m from a time when you placed an order for flowers that it was sent to a local florist and delivered same day, these flowers were shipped from Illinois to Arizona and I just didn’t appreciate that about FTD.”

Helpful Report

Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“The arrangement was lovely; however I was disappointed that the florist did not have the tree cylinder in the picture.”

Helpful Report

Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“Christmas cactus was fair. It arrived on it's side and a little squished. Not the gift I was hoping to be delivered.”

Helpful Report

Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“I find it difficult to believe that an outfit as large as FTD has NO delivery agent in Concord, NH the state capital. I guess my order was not large enough to warrant delivery.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“Great service”

Helpful Report

Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“Arrangement was pretty but much smaller than suggested by photos”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“You never know if it’s local or not. Or maybe I just don’t know how to tell. But I did not expect my flowers to arrive to my wife in a box. I would’ve known that I would’ve specifically requested delivery.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Flower shop used a lot more filler than in picture. Expected more flowers than received in bouquet.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“The flowers were great however, the ability to deliver on time and the correct day was disappointing. I assume the issue lies with the shipping company but to ask for a delivery on a Saturday, and paying extra for that choice. To have it deliver on Monday was not what I expected”

Helpful Report

Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“Ordering is very easy but I was disappointed in the bouquet that was delivered to my aunt for her 90 the birthday. I ordered the Premium Blue Skies bouquet (picture included) and I don't think what was delivered was of the same quality (picture inicuded) UPDATE: FTD customer service saw my review and have refunded me 50%. That was a very quick and appreciated response.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“The flowers arrived wilted. And they were filled with more greens than flowers.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 3 months ago

“The order process was easy and simple however the florist delivered the flowers a day late.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Patrick! We’re pleased to know the ordering process was convenient for you. We sincerely apologize for the delay in delivery and understand how important timely delivery is. Your feedback helps us improve, and we hope to have the chance to serve you better in the future.

Posted 3 months ago

“We ordered the Clear Skies Bouquet, Premium. What was received was NOT it.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“Only 2 of the 12 openned. See attached pictures.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“They arrived on a hot summer day with no water. Is that how it’s supposed to be? If the box sat in the sun, I doubt they would last very long. Why pay for flowers and vase if it’s a DIY kit? They seemed to be OK and she put them in water right away.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“I very disappointed with the arrangement that I had ordered for a sick family member. I don't believe I got what I paid for. I've included the picture of the arrangement from your site & the photo from my recipient. Anyone that knows how to create a floral arrangement knows you need to have height for it to stand out.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

FTD Flowers Reviews

About FTD Flowers:

Phone: