Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.11

“They were pretty, but no greens came with them. I just assumed some ferns or something to add to the flowers were included. They were sent to my niece in Virginia, so no pictures available.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement did not meet your expectations, particularly regarding the lack of greenery accompanying the flowers. We appreciate your comments, as they help us better understand our customers' expectations and improve our offerings. Thank you as well for allowing us the opportunity to address your concerns. We are pleased to hear that the flowers were pretty and hope your niece enjoyed receiving them.

Posted 4 weeks ago

“The floral arrangement was ok. Delivery was horrible. I ordered to be delivered on a specific day. It was delivered late afternoon/evening. The day was over, the recipient was out, the occasion was over. Very poor delivery service and response.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We sincerely apologize that the delivery did not meet your expectations. We understand how disappointing it is when an order arrives late in the day, causing the recipient to miss the opportunity to enjoy it during the intended occasion. We appreciate your comments regarding both the arrangement and the delivery experience, as your feedback helps us identify areas where we can improve. Thank you as well for allowing us the opportunity to address and resolve your concerns. We value your business and regret that this experience fell short of the level of service you expected and deserved.

Posted 1 month ago

“I selected my arrangement online, provided the recipients address and once paid I got an immediate confirmation on the website and a confirmation email. Only to be followed by an “I’m so sorry” email. You couldn’t deliver to the address unless it was UPS or FEDEX. Had to chose about different arrangement, make a phone call to order it, and it arrived a day later than I had wanted it to. When the recipients address was put in during my order it should’ve alerted me then that it couldn’t be delivered and I must pick something else. Had I not happened to check my email I would’ve have known the order didn’t go through.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the inconvenience caused by the delivery limitations, the need to change your arrangement after placing the order, and the delay in receiving your gift. We understand how frustrating it can be to receive an order confirmation only to later learn that the selected arrangement could not be delivered as originally requested. We appreciate you bringing this experience to our attention, as your feedback helps us improve our ordering and communication processes. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 months ago

“I was honestly a little disappointed when the gifted sent a photo of the flowers. I upgraded to the highest level and would have expected the flowers to be more full”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the upgraded arrangement did not meet your expectations and appeared less full than anticipated. We appreciate you bringing this to our attention, as your feedback helps us improve our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 months ago

“Flowers were pretty, but when you pay for the deluxe you anticipate a larger bouquet.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the deluxe bouquet did not meet your expectations in size and fullness. We appreciate you bringing this to our attention, as customer feedback helps us improve our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 months ago

“Overall display was beautiful. Unfortunately, two of the roses we're broken upon delivery.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback with us—we truly appreciate it. We sincerely apologize that some of the roses arrived broken, despite the overall arrangement being beautiful. We value your feedback and appreciate you bringing this to our attention, as it allows us the opportunity to resolve the issue and continue improving our service.

Posted 5 months ago

“The flowers were ok and they were dilivered on time BUT...the image in the ad shows a specific vase in the shape of a happy face mug type thing. That was the only reason I ordered it. And after going back I've seen that they have been out of this for a while. Basically, fraud. They could have removed that a long time ago and not used it as an advertisement.”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for giving us the opportunity to address your experience—we truly appreciate it. We sincerely apologize that the vase received did not match the one shown in the advertisement, especially since it was a key reason for your purchase. We understand how disappointing this must have been, and your comments will help us improve the accuracy and updates of our product listings moving forward.

Posted 5 months ago

“While the flowers delivered were accepted w joy - the arrangement was far from the one I chose. So the recipient was very happy - I was Dismayed .”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the arrangement delivered did not match the one you selected, even though we’re glad to hear the recipient enjoyed the flowers. We understand how important it is for the arrangement to meet your expectations, and we truly appreciate you bringing this to our attention so we can improve.

Posted 5 months ago

“The flowers were beautiful at delivery, but started dying 4 days later and there were supposed to be 24 roses not 20.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“The recipient of the flowers that I ordered for informed me that the vase was not the same that I ordered and instead of the vase being purple it was red. I was very disappointed.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“The arrangement did not closely resemble the photo on FTD site. No emphasis on roses. I was disappointed it was missing that wow factor.”

Helpful Report

Posted 7 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 7 months ago

“I ordered birthday flowers for my sister. They were delivered on the requested day, however they sat all night without any wrapping in the rain. She was home why didn't someone let her know they were delivered. Luckily they survived. Christine Kaptur”

Helpful Report

Posted 7 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 7 months ago

“They weren’t as pretty as the picture”

Helpful Report

Posted 7 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 7 months ago

“Delivery was NOT what I ordered! was to be Birthday Palooza!”

Helpful Report

Posted 7 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 7 months ago

“Flowers were delivered on the wrong days, although early. Wife's arrangement wilted in just a couple days despite following care instructions promptly. First time I've ever had problems with an order in many years. I hope this is not an indicator of things to come.”

Helpful Report

Posted 7 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help

Posted 7 months ago

“Too expensive”

Helpful Report

Posted 7 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 7 months ago

“The price was good. They could not tell me the time of day they were being delivered. The flowers looked very nice - except did not match the photo but matched the style - which was nice….but the birthday balloon was halfway deflated !”

Helpful Report

Posted 8 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 8 months ago

“The most recent purchase I made this week - the flowers didn’t match what I ordered. Looked nothing like the arrangement I had picked. Was disappointed with it - looked ok but not like what the picture I thought I was ordering first pic is what was delivered and second is the website Picture.”

Helpful Report

Posted 8 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 8 months ago

“The item was much smaller than pictured”

Helpful Report

Posted 9 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 9 months ago

“You get points for quick delivery for a last minute order, but the flowers that were delivered look nothing like what I ordered, in terms of size or variety. I understand that substitutions need to be made, but this delivery was disappointing. I have attached a photo of what I ordered and what was delivered. I don’t expect anything in return, but just wanted you to know.”

Helpful Report

Posted 9 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 9 months ago

FTD Flowers Reviews

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