Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

“Overall display was beautiful. Unfortunately, two of the roses we're broken upon delivery.”

Posted 3 weeks ago

Thank you for sharing your feedback with us—we truly appreciate it. We sincerely apologize that some of the roses arrived broken, despite the overall arrangement being beautiful. We value your feedback and appreciate you bringing this to our attention, as it allows us the opportunity to resolve the issue and continue improving our service.

Posted 3 weeks ago

“The flowers were ok and they were dilivered on time BUT...the image in the ad shows a specific vase in the shape of a happy face mug type thing. That was the only reason I ordered it. And after going back I've seen that they have been out of this for a while. Basically, fraud. They could have removed that a long time ago and not used it as an advertisement.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for giving us the opportunity to address your experience—we truly appreciate it. We sincerely apologize that the vase received did not match the one shown in the advertisement, especially since it was a key reason for your purchase. We understand how disappointing this must have been, and your comments will help us improve the accuracy and updates of our product listings moving forward.

Posted 3 weeks ago

“While the flowers delivered were accepted w joy - the arrangement was far from the one I chose. So the recipient was very happy - I was Dismayed .”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the arrangement delivered did not match the one you selected, even though we’re glad to hear the recipient enjoyed the flowers. We understand how important it is for the arrangement to meet your expectations, and we truly appreciate you bringing this to our attention so we can improve.

Posted 4 weeks ago

“The flowers were beautiful at delivery, but started dying 4 days later and there were supposed to be 24 roses not 20.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“The recipient of the flowers that I ordered for informed me that the vase was not the same that I ordered and instead of the vase being purple it was red. I was very disappointed.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“The arrangement did not closely resemble the photo on FTD site. No emphasis on roses. I was disappointed it was missing that wow factor.”

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Posted 2 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 2 months ago

“I ordered birthday flowers for my sister. They were delivered on the requested day, however they sat all night without any wrapping in the rain. She was home why didn't someone let her know they were delivered. Luckily they survived. Christine Kaptur”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“They weren’t as pretty as the picture”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Delivery was NOT what I ordered! was to be Birthday Palooza!”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“Flowers were delivered on the wrong days, although early. Wife's arrangement wilted in just a couple days despite following care instructions promptly. First time I've ever had problems with an order in many years. I hope this is not an indicator of things to come.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help

Posted 2 months ago

“Too expensive”

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Posted 2 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 months ago

“The price was good. They could not tell me the time of day they were being delivered. The flowers looked very nice - except did not match the photo but matched the style - which was nice….but the birthday balloon was halfway deflated !”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“The most recent purchase I made this week - the flowers didn’t match what I ordered. Looked nothing like the arrangement I had picked. Was disappointed with it - looked ok but not like what the picture I thought I was ordering first pic is what was delivered and second is the website Picture.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“The item was much smaller than pictured”

Helpful Report

Posted 4 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 4 months ago

“You get points for quick delivery for a last minute order, but the flowers that were delivered look nothing like what I ordered, in terms of size or variety. I understand that substitutions need to be made, but this delivery was disappointing. I have attached a photo of what I ordered and what was delivered. I don’t expect anything in return, but just wanted you to know.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“The flowers that were delivered did not look like the flowers in the picture. The picture flowers were pastel, subdued. The delivered flowers were bright, vibrant colors.”

Helpful Report

Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“I just ordered flowers and they were not delivered. What should I do? Paid for already”

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Posted 5 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 5 months ago

“I have to say I’m from a time when you placed an order for flowers that it was sent to a local florist and delivered same day, these flowers were shipped from Illinois to Arizona and I just didn’t appreciate that about FTD.”

Helpful Report

Posted 5 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 5 months ago

“The arrangement was lovely; however I was disappointed that the florist did not have the tree cylinder in the picture.”

Helpful Report

Posted 5 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 5 months ago

“Christmas cactus was fair. It arrived on it's side and a little squished. Not the gift I was hoping to be delivered.”

Helpful Report

Posted 6 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 6 months ago

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