Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.03

“Christmas cactus was fair. It arrived on it's side and a little squished. Not the gift I was hoping to be delivered.”

Posted 5 hours ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 hours ago

“I find it difficult to believe that an outfit as large as FTD has NO delivery agent in Concord, NH the state capital. I guess my order was not large enough to warrant delivery.”

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Posted 7 hours ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 hours ago

“Great service”

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Posted 1 week ago

Thank you for taking the time to review your experience with our service.

Posted 1 week ago

“Arrangement was pretty but much smaller than suggested by photos”

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Posted 3 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

“You never know if it’s local or not. Or maybe I just don’t know how to tell. But I did not expect my flowers to arrive to my wife in a box. I would’ve known that I would’ve specifically requested delivery.”

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Posted 4 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 weeks ago

“Flower shop used a lot more filler than in picture. Expected more flowers than received in bouquet.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“The flowers were great however, the ability to deliver on time and the correct day was disappointing. I assume the issue lies with the shipping company but to ask for a delivery on a Saturday, and paying extra for that choice. To have it deliver on Monday was not what I expected”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Ordering is very easy but I was disappointed in the bouquet that was delivered to my aunt for her 90 the birthday. I ordered the Premium Blue Skies bouquet (picture included) and I don't think what was delivered was of the same quality (picture inicuded) UPDATE: FTD customer service saw my review and have refunded me 50%. That was a very quick and appreciated response.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“The flowers arrived wilted. And they were filled with more greens than flowers.”

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Posted 1 month ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 1 month ago

“The order process was easy and simple however the florist delivered the flowers a day late.”

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Posted 2 months ago

Thank you for your feedback, Patrick! We’re pleased to know the ordering process was convenient for you. We sincerely apologize for the delay in delivery and understand how important timely delivery is. Your feedback helps us improve, and we hope to have the chance to serve you better in the future.

Posted 2 months ago

“We ordered the Clear Skies Bouquet, Premium. What was received was NOT it.”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Only 2 of the 12 openned. See attached pictures.”

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Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“They arrived on a hot summer day with no water. Is that how it’s supposed to be? If the box sat in the sun, I doubt they would last very long. Why pay for flowers and vase if it’s a DIY kit? They seemed to be OK and she put them in water right away.”

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Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“I very disappointed with the arrangement that I had ordered for a sick family member. I don't believe I got what I paid for. I've included the picture of the arrangement from your site & the photo from my recipient. Anyone that knows how to create a floral arrangement knows you need to have height for it to stand out.”

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Posted 3 months ago

A supervisor has reached out to you and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“Two of the calla lilies were wilted and dead and half the white roses were browning and the others off color. Threw away all but two of the roses.”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“The flowers arrived in time and most of them were in good condition but the roses did not look good at all. Sending flowers via UPS was probably not the best method.”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“Lowest priced option looked a bit sparse. I was disappointed. Roses like a bit past prime too. M”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“Would appreciate if delivery confirmation came with a photo of where/how the flowers were delivered, both to confirm delivery and to confirm quality, that final product matched size, scale, quality of the purchased image”

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Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“Our experience in the past has been pretty good with FTD. The flowers are usually quite nice. For my recent order placed yesterday (9/4/2025), the ordering on line was frustrating at best. The screens were difficult to navigate and when I tried to use the "Place Order" button it kept reverting to the information above it so that button was not visible. After several attempts and finally moving the entire screen myself, I finally was able to place the order. You need to fix that.”

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Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“Was somewhat disappointed in the arrangement sent. It was different from the picture shown. Not the same color flowers or number of roses that was supposed to be in it. Vase was a different color also. I purposely chose the arrangement because of the noted colors and the ones delivered were very different. Wish someone would have informed me all the substitutions being made. I would have picked something else. Not very happy !”

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Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

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