FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

3.2 Rating 1,279 Reviews

53 %

of reviewers recommend FTD Flowers

Company Reviews

Metrics

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered too late in the day. I ordered 3 days prior.”

Helpful Report

Posted 7 months ago

Thank you for providing feedback regarding your experience. Our delivery times vary between 9:00 AM and 5:00 PM for businesses and 9:00 AM and 7:00 PM for residences. We can always request an early delivery time, but we can not guarantee an exact time. Please let us know if there's anything else we can assist you with.

Posted 7 months ago

“The flowers arrived on time and were lovely. However, they arrived in a bag of water not a vase which is usual for most flower orders on other sites. If this is "standard" for FTD deliveries, i suggest that the practice is prominently displaced. I would have purchased a vase, if I had known.”

Helpful Report

Posted 7 months ago

Thank you for your feedback and we will be sure to pass it along to the appropriate team. If you need any further assistance, feel free to reach out!

Posted 7 months ago

“While the flowers themselves were beautiful, the delivery was not completed until late in the day that was requested. Seems like this would be on the local florist, but thought you may want to know. This was a Saturday delivery request, and I assume the florist would have wanted to have them out and delivered before 3 pm.”

Helpful Report

Posted 7 months ago

Thank you for the feedback!

Posted 7 months ago

“Although it was pretty, it didn't look like what I ordered.”

Helpful Report

Posted 8 months ago

Thank you for bringing this to our attention and for your feedback. If there's anything we can help you with, please don't hesitate to let us know.

Posted 7 months ago

“I ordered a flower for my best friend for Mother’s Day. The flower arrived on time and it was in great shape, but I was just disappointed because I have an add-on gift for that one and it was never included in the package. And they did even bother giving me a notification or what not. I was very excited for that add-gift along with the flower. Overall, the flower looks great, but it would have been better with the additional gift that I ordered that supposed to come with it.”

FTD Flowers 3 star review on 13th May 2025

Helpful Report

Posted 8 months ago

“Very disappointing. Ordered a birthday arrangement with a Happy Birthday balloon. The kid loves to get balloons! Beautiful arrangement. Arrived on time. But guess what ... no balloon! Very disappointing. Flowers are ordered for special occasions. You would think FTD would understand that and make sure everything turns out exactly as ordered. Ugh! Guess they, too, are just in for the money.”

Helpful Report

Posted 9 months ago

“Nice flowers but nowhere near close to the picture that we chose. They could do better at maintaining realistic expectations of their arrangements”

FTD Flowers 3 star review on 14th February 2025

Helpful Report

Posted 11 months ago

“Late!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Placed an order for a sympathy plant for a friend who just lost her husband. This morning I received a email that the delivery would be made today. This afternoon received another email saying that they were unable to secure a florist for delivery. Asking if I would like something sent out of their special gift box instead. Called customer service could not understand a word the gal was saying. Asked to speak to someone different. The second person was not any better. Asked for a refund. Was told That the refund was made. I immediately get another email reordering my original order.Customer service should have people that can speak good english that you can understand. I now need to contact my credit card and dispute 2 charges instead of one. I will never use them again.”

Helpful Report

Posted 1 year ago

“Delivery was a hassle and the flowers were not delivered on the day requested and the arrangement was not what I had ordered.”

Helpful Report

Posted 1 year ago

FTD Flowers is rated 3.2 based on 1,279 reviews