Dear FTD, I consistently use FTD for flower arrangements. They have typically been beautiful and delivered on a timely basis. We recently attended three visitations/funerals and two of the arrangements were lovely. The third arrangement was received today, July 17, and while attractive, was technically not what I ordered and not comparable. I ordered the Radiance in Bloom BASKET. The arrangement that was delivered was in a small, square vase, not a basket, and significantly smaller and not the “Premium” arrangement I paid for. Needless to say, I was extremely disappointed with this arrangement. I expect better service from FTD and the suppliers in the Chicago area. Unfortunately, I will look at other venders going forward.