FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,481 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think about twice! Took my order and my money, the window was from 8am to 8pm, not a text, not and email or a call. Flowers were never delivered even though I placed the order 4 days in advance. Cancelled and they took forever to refund, they suck! Never again!”

Helpful Report

Posted 6 days ago

We truly value all feedback. This order was under review as we were unable to verify the billing information, and for the security of our customers, it could not be processed.

Posted 6 days ago

“I ordered the happy bouquet for my daughter that had back surgery, they sent me a pic, it looks nothing like the bouquet I ordered, nothing about it looks like the pic. No happy face mug, no sunflower, the foliage is completely different, I could have gotten a better bouquet from a grocery store and I spent $85 dollars . I did call them they are sending a nother bouquet and 30%off but still. I don't think I will ever use them again. What a let down. Photos attached.”

Helpful Report

Posted 1 week ago

We’re very sorry to hear that the arrangement did not match what was expected, including the missing elements and overall quality, especially for such an important occasion. We understand how disappointing this must have been. A supervisor has reached out and left both a voicemail and an email to personally assist you and help resolve this matter. We appreciate your feedback.

Posted 1 week ago

“My fault bad experience with my floral arrangement that I had ordered online was not as described on website, so the beautiful lies with a nice floor arrangement I received them 4 flowers in a large vase so I called and complained they said they would send a replacement the next day it took two days”

Helpful Report

Posted 1 week ago

We’re very sorry to hear about your experience and understand your disappointment with the arrangement not matching what was advertised, as well as the delay in receiving the replacement. This is certainly not the level of service we aim to provide. A supervisor has reached out and left both a voicemail and an email to personally assist you and help resolve this matter. We appreciate your feedback.

Posted 1 week ago

“If I could leave zero stars I would! I ordered the DELUXE version for a coworkers wife fighting breast cancer to brighten her day. Well she sent a thank you and the picture she sent me was a photo of a couple roses. NOT a deluxe version at all, it has more leaves than flowers. I sent an email to complain and they refused to refund anymore and said they would send the correct version. I agreed, my coworker thought they delivered a second in error because they are THE SAME ONES! Not only that they are wilting after 2 days!!! SAVE YOUR MONEY AND GO ELSE WHERE because this is what $110 gets you!”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the arrangement you received did not meet expectations, particularly given the meaningful reason behind your order. We truly appreciate you bringing this to our attention, as your feedback helps us improve our service and product standards, and we value the chance to work toward a resolution.

Posted 1 week ago

“If I could give a ZERO u would! I ordered flowers for my childhood friend’s brother on Sunday for a delivery for that Tuesday. Today is Thursday and the flowers STILL haven’t arrived!! The tracking and FTD said they will arrive TOMORROW! Well the funeral was TWO days ago. The rep, Sinora first said my friend could pick them up at funeral home! What?!?! Then she said they can send send them to her home. I gave Sinora my friend’s home details. She said they would be delivered tomorrow by 9pm. I also asked for a full refund, she said she can give 30%. I asked for a manager and she went to talk with “the team” for the 4th time and said 50%. Or cancel the order, get a full refund and no flowers to my friend. She put me on hold a couple more times and The final time she said now they cannot deliver flowers to my friend!!!!! After about 35-40 minutes on the phone with her I gave up and she cancelled the order. Now I have to call another florist, I’ve had better interactions with 1-800-FLOWERS. I WILL NEVER USE ftd AGAIN!! They need better vendors, this isn’t the first time but I was giving them another chance.”

Helpful Report

Posted 2 weeks ago

We do not have any record of an order associated with the details provided in your review. If you could share additional information, we would be happy to continue our search and provide further assistance if an order is located.

Posted 1 week ago

“DO NOT USE THIS COMPANY!!!!!!! You will not get what you paid for!”

Helpful Report

Posted 2 weeks ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 week ago

“This has been the worst experience ordering flowers online. Do yourself a favor and find another provider. I ordered flowers to be delivered on the 3rd. It is now the 7th. Day after day emailing an AI customer service account, on the phone with customer service over and over being promised it’ll arrive the next day. False promises, no updates. Nothing but disappointment and letdown for myself, but more importantly for who I ordered the flowers for. 5 days later, still no update. Avoid at all costs.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve and better support our customers. We sincerely apologize for the delay in delivery and for the lack of clear communication throughout the process. We understand how disappointing this must have been, especially given the importance of your order. We are grateful you brought this to our attention and thank you for allowing us the opportunity to make things right.

Posted 2 weeks ago

“If I could give 0 out of 5, I would. Ordered at $70 bouquet scheduled for delivery two weeks ago that has yet to be delivered. Customer service has been no help at all in fixing this. They tell me it was delivered, but that is not true.”

Helpful Report

Posted 2 weeks ago

We sincerely apologize for the frustration regarding your undelivered order and the concern about being informed it was delivered when it was not. A supervisor has reached out and left both a voicemail and email to address this issue and work toward a resolution with you.

Posted 2 weeks ago

“The last 3 deliveries have been very sub par. Most recent delivery had the wrong vase and flowers on ad were purple and what was delivered was pink flowers, previous two times flowers were to be delivered to a school and the recipient ended up receiving her flowers several days after they were scheduled. If I had another option for flower delivery, I would use it.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the repeated issues you’ve experienced with your recent orders. We understand how disappointing this must be, especially when consistency and timeliness are so important. We take your concerns seriously and are reviewing these matters to improve both product accuracy and delivery reliability moving forward.

Posted 2 weeks ago

“I asked for refund but you ignore it and email insisting me to order again from a company that was not able to deliver as promised . FTD flowers did not make a proper delivery for me. It was left outside and customer service had said they would deliver it in person. I will never order from FTD flowers ever again and am requesting you to mail me a check with refund as a good business practice.”

Helpful Report

Posted 3 weeks ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 weeks ago

“FTD flower delivery. The flowers I ordered as a thank you for a friend were not only delivered after business hours at my friends place of business but they were not anything like the picture they advertised online. What they sent after my friend had left for work was pitiful. I requested a full refund. They offered me $20 on an order over $100 that looked nothing like what I requested. Don’t waste your money on the company. I am so disappointed and embarrassed.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered, especially with the late delivery and the arrangement not reflecting what was advertised. We understand how important this gift was and regret the inconvenience and embarrassment it caused. We appreciate you bringing this to our attention. A supervisor has since reviewed your concern and reached out directly to ensure it is resolved appropriately.

Posted 3 weeks ago

“Im not writing a long review. If I could give you zero stars I would. What I received was absolute trash. Look at the pictures and see for yourself. I wouldn’t order anything from this company.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We’re truly sorry to hear about your concerns regarding the condition of the flowers. A supervisor has attempted to contact you and left a voicemail and email to assist further, and we remain committed to resolving this issue.

Posted 3 weeks ago

“I wanted to have flowers delivered to my mother at work for the start of her 30th year with her company. I placed the order online almost a week in advance. I selected that it was a business so I assumed they would be there by 5 at the very latest. When they weren't delivered by 3 I called and was assured they would be delivered by 5. When I called them back at 5 when they had not been delivered, they assured me they would be delivered by 6. That did not help me since the store was closed by then. I called them the next day after receiving a notice that they had been delivered. I was told they were delivered at 10:30 at night...to a business...seriously? The delivery driver left them at the front door of the business overnight. Mind you this is a retail business on a public street lined with other businesses and foot traffic. They could have been taken at any time. While they were indeed there when my mom showed up to work the next morning, they were AWFUL. I spent $85 dollars on this arrangement and I am not exaggerating when I say I have seen nicer ones in the grocery store for $19.99...what a joke. I am usually pretty understanding with this kind of thing because I work in retail too and I know things happen, but the entire experience was awful from start to finish. I will NEVER use this company again.”

Helpful Report

Posted 3 weeks ago

Thank you for your detailed feedback and for giving us the opportunity to address your experience—we truly appreciate it. We sincerely apologize for the multiple delivery delays, the lack of timely communication, and the condition and placement of the arrangement. We understand how important this occasion was and how disappointing it must have been for the delivery not to meet expectations. Your comments are very important to us and will help us improve our delivery coordination and product quality moving forward.

Posted 3 weeks ago

“What an embarrassment. Every flower dead upon arrival. Would have been better off picking up weeds off the side of the road. $130 for the Deluxe peonies… Never again.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the peonies arrived in such poor condition, as this is not the quality we strive to provide, especially for an order of this value. Your comments are extremely important to us, and we appreciate you bringing this to our attention so we can take steps to improve our product quality and delivery experience.

Posted 4 weeks ago

“Worst experience I've ever had - will NEVER use FTD again”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that your experience did not meet your expectations, as this is not the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve and work toward providing a better experience for our customers.

Posted 4 weeks ago

“The flowers were days late and I saw that on the order but was not able to cancel. I will. Or use you again.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that your order arrived later than expected and that you were unable to cancel it. Your experience is not what we strive for, and we truly appreciate you bringing this to our attention so we can improve.

Posted 4 weeks ago

“Very unhappy. Ordered a fleet arrangement 2 weeks before the delivery date, the day before my desired delivery date I received a email saying that arrangement is not available please choose something else. I don’t understand why no one checked prior to delivery if the flowers were available.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience of being notified so close to your delivery date that the arrangement was unavailable. We understand how disappointing this must have been, and we are committed to improving our processes to better ensure availability checks are completed well in advance.

Posted 4 weeks ago

“I ordered delivery for 5/24/2026 on 5/18/2026 for a very special occasion. Order Number: 60998376966 placed on 05/18/2026 It was showing on tracking that it will be delivered on time on 5/24/2026 morning, and later on the delivery was changed to 5/26/2026 without notifying me. very untrustworthy”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for allowing us the opportunity to address this matter. We sincerely apologize for the unexpected change to your delivery date and for the lack of notification, especially given the importance of your occasion. We understand how disappointing this experience must have been and recognize the importance of reliable and timely delivery. Please be assured that we are reviewing this situation carefully to improve our processes and communication. Our team remains committed to assisting you and ensuring a more dependable experience moving forward.

Posted 1 month ago

“I ordered flowers to be delivered ON Mother's Day or the DAY BEFORE. They did not deliver on Mother's Day. I emailed customer service the day after Mother's Day saying I would like a refund or a delay in delivery as my mother would be out of town the following week and they COULD NOT be delivered then; they said they would respond. And they delivered it a week late - after the date I said was too late. I emailed again customer service, and they only refunded me 20%. Horrible experience. Will not order again.”

Helpful Report

Posted 1 month ago

We sincerely apologize for the delivery delay as well as the inconvenience this caused. This is not the level of service we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 1 month ago

“I ordered flowers for Mother's day and the flowers were supposed to be delivered between 5/7 to 5/10 (Mother's day). FTD missed the delivery so I reached out to them. They responded with this boiler plate wording and gave me a new delivery date. When the new delivery date did not deliver my flowers they gave me another delivery date. I went thru this 4 times with them and the last delivery date they gave me was 5/19. This is unacceptable. These were supposed to be delivered by Mother's day and they think delivering the Mother's day gift over 9 days late is acceptable? Ridiculous. I finally asked for a refund in full amount. FTD had the worst customer service and now my Mother's day gift ruined my surprise for my mom. I will NEVER EVER order from them again!! If I could give them negative stars I would!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the repeated delays, lack of follow-through, and the frustration this caused, especially for such an important occasion as Mother’s Day. We understand how disappointing it must have been to have your gift arrive far later than expected and to experience ongoing delays and communication issues. We truly appreciate you bringing this to our attention. Please know that a supervisor has reached out to you directly to review and resolve your concerns.

Posted 1 month ago

FTD Flowers is rated 3.1 based on 1,481 reviews