Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

“FTD has lost all my future business. I ordered a lovely bouquet for my wife and accidentally put the wrong delivery date in. With more than 2 weeks until delivery and a desire to have a LATER delivery date. FTD said that the order was already set and that I could not make an edit.”

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Posted 17 hours ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 14 hours ago

“Flowers were delivered to the wrong location after I spoke to three different people who confirmed the delivery. I was told it would be redelivered to the correct location and that I would receive a partial refund for the issues. Flowers were never delivered to the correct address, and no refund has been issued to date.”

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Posted 2 days ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 days ago

“Total failure to deliver flowers to a loved one in hospital. I paid extra to have same day delivery. That didn't happen and they didn't refund that surcharge until I complained. Then they stated that the order wouldn't be delivered until after my sister was released from the hospital. 4 days. Ridiculous. Think twice before you use FTD for flowers. They over promise and under deliver. Very disappointed.”

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Posted 5 days ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 5 days ago

“didn't show up in time. delivered to the wrong address. individuals who got it, brought it over the next day”

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Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“Their website vs what I received. Epic Fail!”

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Posted 2 weeks ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 weeks ago

“Ordered a bouquet specifically for the amount of specific flowers and colors. What was ordered and what was sent was not even close. While I know things can be switched out, it was ridiculous for what we were charged vs what we ordered. It looked like they threw whatever waws left over and did not go by the picture what so ever.”

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Posted 2 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 weeks ago

“Bought flowers for my daughter’s birthday and flowers showed a day late and dead. FTD refunded the money I paid extra to ensure timely delivery but have completely lost my trust. Easy to order flowers but what good is it if shipped in a box and dead. Don’t waste your money get a local florist these guys are crooks”

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Posted 3 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

“I was very disappointed with the service. Birthday flowers did not arrive on time and I was awarded $2.99 for the inconvenience. Will not use company again.”

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Posted 3 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 weeks ago

“Not what was ordered a lot of money for carnations”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“The flowers and chocolate-covered strawberries were very delicious and very expensive even with the AARP discount.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“My company ordered flowers that were supposed to be delivered to an employee's mother while she was unexpectedly in the hospital at Christmastime. No delivery was made and I received no notice as well. I had to ask the employee if the flowers had been received. I suggest at least notifying the buyer that the delivery can't be made, although there was no reason for this oversight.”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“I ordered 3 of the same arrangements and paid the up charge for best/premier size that boasted 13” x 14” in height and width. None delivered met even the standard size. For the first received was the one I had planned to use as a centerpiece for Christmas Eve, the others were to 3rd parties who confirmed the size of the arrangements were at best 9” x 10”. When I contacted FTD customer service about the first order they said they would make it right by locating a local florist to redeliver the arrangement, and below are pics of what I ordered (red ornament vase, mini ornaments, candy cane) vs what I received. They later offered a 30% refund but at this point I don’t need a refund I need the arrangement I ordered and paid for 3x over.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“Very poor Christmas flower tree arrangement. The tree did not look like the one advertised online. Poor quality with a couple of flowers. I most likely will not use this site again.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Flowers were for my mother celebrating her 93rd birthday and were delivered after we had already celebrated her birthday—very disappointing. Furthermore, flowers were of poor quality. The white roses were browning around the edges before I ever removed them from the box. For $125.00, I expected better quality flowers. I will never use FTD again due to late delivery and poor quality product.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Did not give a delivery window. Had to contact customer service.(Which hung up on me) They missed the same day delivery (the whole point) and offered a refund of just the same day fee (a fee not disclosed until the end anyways) Had to call back customer service and cancel the whole order. Will never use”

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Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“Do not order from here. They never got my flowers delivered in a timely fashion. I never had a problem with 1-800-flowers. Customer service is horrible. Try another company”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Delivery was too late.”

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Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“Came too soon. Also flowere were alread in full bloom and after 2 days, look very sad and won't make it another couple of days. Very disappointed that the order ws filled by Harris Teeter, a grocery store and not a florist shop.”

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Posted 2 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 months ago

“I've been ordering flowers from FTD for years. They're always beautiful!! However a few weeks ago I sent a $100 arrangement to my friends parents for their 65 wedding anniversary and I was so very disappointed!! They came in a box with the vase (that I paid extra for) separate. Some of the flowers were dead!!”

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Posted 2 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 2 months ago

“They left the flowers at the front door in 50 degree weather. They did not knock or ring the bell or wait for anyone to come to the door. I finally called my mother at 8 pm because I hadn't heard from her and she found them on the front step freezing. They started dying and today are in bad shape.Definately not worth the $130 I paid.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

FTD Flowers Reviews

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