FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,535 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid over $100 including shipping to get wilted flowers, not buds, and spoil my daughters birthday surprise. And their response, an offer to replace flowers which I no longer needed because the damage was already done. I requested a refund and guess what, they approved: $20, a total insult. I have been a client for over 10 years in my personal capacity and for the company I worked for. Be assured i will never order again nor recommend.”

Helpful Report

Posted 6 days ago

Thank you for your feedback. We sincerely apologize that your order did not arrive in the quality expected and that this impacted your daughter's birthday surprise. We appreciate you bringing this matter to our attention and thank you for allowing us the opportunity to address your concerns. Your comments have been shared with our team for review, and we regret that your experience did not reflect the level of service we strive to provide.

Posted 6 days ago

“The order was delivered 36 hours later than the original delivery date and they delivered a cheap bouquet with the wrong flowers. It looked like they picked flowers out of the front yard and threw a bouquet together. Horrible service, poor product. I had to call multiple times. I will never use FTD again.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We sincerely apologize that your order arrived later than expected and that the bouquet delivered did not meet your expectations. We understand how frustrating it must have been to receive the wrong flowers and to have to contact customer service multiple times regarding your concerns. We appreciate you taking the time to share your experience and thank you for allowing us the opportunity to address and resolve the issue. Your feedback is valuable to us, and we are grateful for your patience and the chance to make things right.

Posted 1 week ago

“The cost of the flowers was very high, and they had lots of add-ons for delivery fees (very high) and even leaving a simple message for the recipient. But- worst of all, I ordered same-day delivery, and asked that it be delivered by 2:00. Customer service said they would contact the florist. The flowers did not arrive until after 6:00 when the business was closed, so they were simply left outside in front of the door. The bouquet was also completely different than the one I ordered - much smaller and different flowers. It looked nothing like the bouquet I actually ordered. The vase was also totally different - not as big of a deal, but still disappointing. Terrible company!!”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We sincerely apologize for the disappointment caused by the delivery timing, the condition in which the arrangement was left, and the differences between what was ordered and what was received. We understand how frustrating it is when an order does not meet expectations, especially when same-day delivery and a specific delivery timeframe were important. We truly appreciate you taking the time to let us know about your experience. Your comments regarding pricing, delivery expectations, and product quality are valuable to us and help us identify opportunities for improvement. Thank you for bringing these concerns to our attention and for allowing us the opportunity to resolve the issue. We value your feedback and regret that we did not provide the experience you expected.

Posted 2 weeks ago

“I ordered flowers for a funeral. Not only were they delivered IN A BOX, with me having to rush in the back and cutting them loose from not only numerous rubber bands, but also a zip tie. I was furious, not only did I spend well over $100. I could have gotten a bigger much better arrangement at $24.99 at my local Costco. When I called to complain, the customer service person stated, “Oh if you had read the fine print below the arrangement it states, “delivered in a box”.” First, thank God I ordered it a day early to be delivered! Secondly, why in the world would I want any arrangement in my morning state to be delivered in a box. If I am ordering flowers for anyone, why in the world would I ever want anyone to receive flowers I sent in a way that they would have to arrange them themselves, cutting them from zip ties and arranging it on their own?”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. We sincerely apologize that the funeral flower arrangement did not meet your expectations and that the boxed delivery created additional stress during such a difficult and emotional time. We appreciate your honest feedback, as it helps us better understand how our products and communication impact our customers. We are grateful for the opportunity to address your concerns and work toward a resolution. Thank you for allowing us to resolve this matter, and we appreciate your feedback as we continue striving to improve the experience we provide to our customers.

Posted 1 month ago

“I ordered the blue arrangement but they sent the white arrangement.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize that the arrangement delivered was different from the one you ordered, and we understand how disappointing it was to receive a white arrangement instead of the blue arrangement you selected. Please know that a supervisor has contacted you directly to address your concerns and help reach a resolution.

Posted 1 month ago

“The flowers were not delivered next day, and on multiple other days promised. I had to call at least 10 times to find out where my delivery was. There were no updates or explanation. Just lies from customer service. They also didn't include Lily's as the description stated should have been in the arrangement. This is the second arrangement I've ordered from FTD flowers that didn't come with Lily's. I don't understand how difficult it is to provide the same flowers promised in the description. This was one of the main reasons I purchased the flowers, all because my mother loves Lily's . The delivery driver also didn't ring the doorbell to notify us the flowers arrived, so they just sat outside for hours. Terrible service. I was issued a credit for the next day delivery. then several days later because of all the trouble of calling and getting excuses for why my flowers were not delivered, I was promised a credit for the order. I received an email showing I would get a $17.49 credit, but then it was redacted to less than $6. I don't know why this credit was reduced, but now I feel this company is a scam. I am so dissatisfied with this entire transaction. I will never use FTD flowers ever again. I have also told everyone in my office about the ordeal. I purchase flowers regularly and people generally listen to my recommendations, and at this point, I have no trust in your company. I will make sure to tell everyone I can how terrible this service was.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We sincerely apologize for the multiple delivery delays, lack of communication, and the frustration caused by having to contact customer service numerous times for updates. We understand how important it was for the arrangement to arrive on time and include lilies, especially since they were one of the main reasons you selected this bouquet for your mother. A supervisor has contacted you directly to address your concerns and work toward a resolution.

Posted 1 month ago

“My flowers were never delivered despite them saying they would keep trying. They did refund me at least.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us. We sincerely apologize that your flower delivery was not completed as expected despite multiple delivery attempts. We appreciate your feedback and are grateful for the opportunity to address the situation and provide a refund. Your comments help us improve our service, and we thank you for allowing us the chance to resolve this matter. We value your understanding and hope to have the opportunity to serve you better in the future.

Posted 1 month ago

“The flowers arrived half dead and disappointingly small compared to the picture. I was embarrassed to have sent them as a gift.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize that the flowers arrived in poor condition and did not meet your expectations in terms of size and presentation. We understand how disappointing and embarrassing this must have been, especially since the arrangement was sent as a gift. We appreciate you bringing this matter to our attention and thank you for allowing us the opportunity to address your concerns. Your feedback is valuable to us and helps us improve the quality of our products and services. We appreciate the opportunity to make things right and restore your confidence in our service.

Posted 1 month ago

“Flowers for a FUNERAL service for mother's sister we're never delivered. Shameful. Do not order from this place.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize that your flowers were not delivered for your mother's sister's funeral service. We understand how important and sensitive these occasions are, and we regret the disappointment and inconvenience this caused. We appreciate you bringing this matter to our attention and for allowing us the opportunity to resolve it. Your feedback is valuable to us, and we are committed to improving our service to prevent situations like this in the future. Thank you again for sharing your experience with us. We appreciate your patience and the opportunity to make things right.

Posted 1 month ago

“Do not waste your money—complete rip-off! I am incredibly disappointed with my recent order from FTD. I paid over $100.00 for a flower bouquet and a box of chocolates, and what arrived was an absolute joke.The flowers look terrible and are in awful condition. To make matters worse, the advertised "box of chocolates" was actually just a small, cheap bag of Lindor truffles.Paying over $100 for dead-looking flowers and a tiny bag of candy is completely unacceptable. The product delivered looks nothing like the premium service promised online. Save your hard-earned money and buy from a local florist instead. I will never use FTD again.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize for your disappointment with the quality and appearance of the flowers, as well as the chocolate product that did not meet your expectations. We understand your concerns regarding the condition of the bouquet and the difference between the advertised chocolates and what was delivered. A supervisor has reached out and left both a voicemail and an email to discuss a resolution with you. We appreciate the opportunity to address your concerns and make things right.

Posted 1 month ago

“Very poor service. Flower arrangement chosen were not what arrived. FTD said they would re-send and it was never fulfilled. Very disappointing.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with your order. We understand how frustrating it is when the arrangement delivered does not match your expectations and when the promised replacement was not fulfilled. A supervisor has reviewed your concerns and reached out to work toward a resolution.

Posted 1 month ago

“There were only 1/3 the flowers represented in the photo on the site. Sent as a gift to dear friend, embarrassing me. Only offered small refund as reparations.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement delivered did not reflect the fullness, quality, and value shown in the photo on our website. We understand how disappointing and embarrassing it must have been to send a gift to a dear friend and feel that the presentation fell far short of your expectations. Please know that a supervisor has personally contacted you to address your concerns and work toward a resolution.

Posted 1 month ago

“I paid $60 for an arrangement… received one that was roughly $30. No roses, no sunflowers (just a ton of mums and daisies) to top it off… a crying while laughing balloon. Not even the same vase. No call or anything to make sure I was okay with these changes! And was given a $12 refund… that barely covers the roses I didn’t get.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback and for allowing us the opportunity to resolve this matter. We sincerely apologize that the arrangement you received did not meet your expectations, particularly regarding the flower substitutions, balloon selection, vase difference, and the lack of communication regarding those changes. We understand how disappointing it can be when an arrangement does not reflect what was ordered, and we regret the frustration this caused. Your comments have been shared with our team as we continually work to improve both our product quality and communication processes. We truly appreciate your feedback, as it helps us identify areas where we can do better and provide a better experience for our customers. Thank you again for bringing your concerns to our attention and for allowing us the chance to address them. We value your business and hope to have the opportunity to serve you better in the future.

Posted 1 month ago

“I paid extra for same day delivery and did not get them until 3-4 days later and they didnt refund the delivery fee”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for allowing us the opportunity to resolve your concerns. We sincerely apologize that your same-day delivery order arrived several days late and did not meet your expectations. We appreciate you bringing this to our attention, as your feedback helps us improve our service and better serve our customers in the future.

Posted 1 month ago

“Poor communication and follow up. Delivery was incomplete. We were never made whole.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the poor communication, lack of follow-up, and the incomplete delivery you experienced. We appreciate you bringing these issues to our attention, as your feedback helps us improve our service and better support our customers. Thank you again for giving us the chance to resolve this matter.

Posted 1 month ago

“Don’t ever use FTD. Order two dozen roses for 21st anniversary. Had guaranteed delivery and paid $160 for this… For $24 worth of flowers. Called five times on the day of delivery to make sure they were delivered and they said they were on the truck and they were never delivered and then they told me well maybe we can get them tomorrow or the next day. Unacceptable business model. Don’t ever use this company”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the missed delivery of your anniversary roses, especially given the importance of such a special occasion and the expectation set by the guaranteed delivery service. We understand how upsetting it was. We appreciate you bringing these concerns to our attention and thank you for allowing us the opportunity to address and resolve the situation. Your feedback is valuable to us, as it helps us identify areas where we can improve our service, communication, and delivery experience. We are grateful that you took the time to share your experience with us.

Posted 2 months ago

“1st, I thought FTD used local florists. This order was from Texas to Denver!! 2nd, Order was delivered with NO water, left outside in 90* weather!! All died!! 3rd, WHO DOES THIS!! YOU GET ZERO STARS FROM ME! NEVER AGAIN!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback and for allowing us the opportunity to resolve this matter. We sincerely apologize for the condition of your delivery and for the disappointment this experience caused. We understand how upsetting it must have been to receive flowers that were left outside without proper care in hot weather, resulting in their deterioration. We truly appreciate you taking the time to bring these concerns to our attention. Your feedback is valuable and helps us identify opportunities to improve our service and delivery experience. Thank you again for your honesty, your feedback, and for giving us the chance to address the issue and make things right.

Posted 2 months ago

“I ordered flowers in advance for a staff members birthday. We had the celebration without the flowers and I still have yet to receive them. I need the flowers or a refund today!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We sincerely apologize that your flowers were not delivered in time for your staff member's birthday celebration. We understand how disappointing this must have been, especially after placing the order in advance for such an important occasion. A supervisor has reviewed your concerns and reached out to work toward a resolution.

Posted 2 months ago

“Arrangement looks nothing like the one I ordered.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We sincerely apologize that the arrangement you received did not match your expectations or the product you ordered. We understand how disappointing this can be, and we appreciate you bringing this matter to our attention. A supervisor has contacted you directly to address your concerns and work toward a resolution.

Posted 2 months ago

“I ordered an arrangement days ago for a funeral service which was never delivered. Trying to correct it by offering to deliver flowers after the fact is not an acceptable alternative, nor would they provide the name of the local florist who was supposed to make the delivery. Total fail and I wish I had checked the reviews before using FTD.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience and for bringing this matter to our attention. We sincerely apologize for the missed delivery and the added frustration it caused during such an important and sensitive occasion. This is not the level of service we strive to provide, and we understand how disappointing it must have been. We appreciate your feedback and the opportunity to resolve this issue, and we are taking steps to address what went wrong and improve our processes moving forward.

Posted 2 months ago

FTD Flowers is rated 3.1 based on 1,535 reviews