FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,508 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. Flower arrangement chosen were not what arrived. FTD said they would re-send and it was never fulfilled. Very disappointing.”

Helpful Report

Posted 2 days ago

Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with your order. We understand how frustrating it is when the arrangement delivered does not match your expectations and when the promised replacement was not fulfilled. A supervisor has reviewed your concerns and reached out to work toward a resolution.

Posted 2 days ago

“There were only 1/3 the flowers represented in the photo on the site. Sent as a gift to dear friend, embarrassing me. Only offered small refund as reparations.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement delivered did not reflect the fullness, quality, and value shown in the photo on our website. We understand how disappointing and embarrassing it must have been to send a gift to a dear friend and feel that the presentation fell far short of your expectations. Please know that a supervisor has personally contacted you to address your concerns and work toward a resolution.

Posted 5 days ago

“I paid $60 for an arrangement… received one that was roughly $30. No roses, no sunflowers (just a ton of mums and daisies) to top it off… a crying while laughing balloon. Not even the same vase. No call or anything to make sure I was okay with these changes! And was given a $12 refund… that barely covers the roses I didn’t get.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your feedback and for allowing us the opportunity to resolve this matter. We sincerely apologize that the arrangement you received did not meet your expectations, particularly regarding the flower substitutions, balloon selection, vase difference, and the lack of communication regarding those changes. We understand how disappointing it can be when an arrangement does not reflect what was ordered, and we regret the frustration this caused. Your comments have been shared with our team as we continually work to improve both our product quality and communication processes. We truly appreciate your feedback, as it helps us identify areas where we can do better and provide a better experience for our customers. Thank you again for bringing your concerns to our attention and for allowing us the chance to address them. We value your business and hope to have the opportunity to serve you better in the future.

Posted 5 days ago

“I paid extra for same day delivery and did not get them until 3-4 days later and they didnt refund the delivery fee”

Helpful Report

Posted 5 days ago

Thank you for your feedback and for allowing us the opportunity to resolve your concerns. We sincerely apologize that your same-day delivery order arrived several days late and did not meet your expectations. We appreciate you bringing this to our attention, as your feedback helps us improve our service and better serve our customers in the future.

Posted 5 days ago

“Poor communication and follow up. Delivery was incomplete. We were never made whole.”

Helpful Report

Posted 5 days ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the poor communication, lack of follow-up, and the incomplete delivery you experienced. We appreciate you bringing these issues to our attention, as your feedback helps us improve our service and better support our customers. Thank you again for giving us the chance to resolve this matter.

Posted 5 days ago

“Don’t ever use FTD. Order two dozen roses for 21st anniversary. Had guaranteed delivery and paid $160 for this… For $24 worth of flowers. Called five times on the day of delivery to make sure they were delivered and they said they were on the truck and they were never delivered and then they told me well maybe we can get them tomorrow or the next day. Unacceptable business model. Don’t ever use this company”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the missed delivery of your anniversary roses, especially given the importance of such a special occasion and the expectation set by the guaranteed delivery service. We understand how upsetting it was. We appreciate you bringing these concerns to our attention and thank you for allowing us the opportunity to address and resolve the situation. Your feedback is valuable to us, as it helps us identify areas where we can improve our service, communication, and delivery experience. We are grateful that you took the time to share your experience with us.

Posted 3 weeks ago

“1st, I thought FTD used local florists. This order was from Texas to Denver!! 2nd, Order was delivered with NO water, left outside in 90* weather!! All died!! 3rd, WHO DOES THIS!! YOU GET ZERO STARS FROM ME! NEVER AGAIN!”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback and for allowing us the opportunity to resolve this matter. We sincerely apologize for the condition of your delivery and for the disappointment this experience caused. We understand how upsetting it must have been to receive flowers that were left outside without proper care in hot weather, resulting in their deterioration. We truly appreciate you taking the time to bring these concerns to our attention. Your feedback is valuable and helps us identify opportunities to improve our service and delivery experience. Thank you again for your honesty, your feedback, and for giving us the chance to address the issue and make things right.

Posted 4 weeks ago

“I ordered flowers in advance for a staff members birthday. We had the celebration without the flowers and I still have yet to receive them. I need the flowers or a refund today!”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize that your flowers were not delivered in time for your staff member's birthday celebration. We understand how disappointing this must have been, especially after placing the order in advance for such an important occasion. A supervisor has reviewed your concerns and reached out to work toward a resolution.

Posted 1 month ago

“Arrangement looks nothing like the one I ordered.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize that the arrangement you received did not match your expectations or the product you ordered. We understand how disappointing this can be, and we appreciate you bringing this matter to our attention. A supervisor has contacted you directly to address your concerns and work toward a resolution.

Posted 1 month ago

“I ordered an arrangement days ago for a funeral service which was never delivered. Trying to correct it by offering to deliver flowers after the fact is not an acceptable alternative, nor would they provide the name of the local florist who was supposed to make the delivery. Total fail and I wish I had checked the reviews before using FTD.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience and for bringing this matter to our attention. We sincerely apologize for the missed delivery and the added frustration it caused during such an important and sensitive occasion. This is not the level of service we strive to provide, and we understand how disappointing it must have been. We appreciate your feedback and the opportunity to resolve this issue, and we are taking steps to address what went wrong and improve our processes moving forward.

Posted 1 month ago

“Think about twice! Took my order and my money, the window was from 8am to 8pm, not a text, not and email or a call. Flowers were never delivered even though I placed the order 4 days in advance. Cancelled and they took forever to refund, they suck! Never again!”

Helpful Report

Posted 1 month ago

We truly value all feedback. This order was under review as we were unable to verify the billing information, and for the security of our customers, it could not be processed.

Posted 1 month ago

“I ordered the happy bouquet for my daughter that had back surgery, they sent me a pic, it looks nothing like the bouquet I ordered, nothing about it looks like the pic. No happy face mug, no sunflower, the foliage is completely different, I could have gotten a better bouquet from a grocery store and I spent $85 dollars . I did call them they are sending a nother bouquet and 30%off but still. I don't think I will ever use them again. What a let down. Photos attached.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear that the arrangement did not match what was expected, including the missing elements and overall quality, especially for such an important occasion. We understand how disappointing this must have been. A supervisor has reached out and left both a voicemail and an email to personally assist you and help resolve this matter. We appreciate your feedback.

Posted 1 month ago

“My fault bad experience with my floral arrangement that I had ordered online was not as described on website, so the beautiful lies with a nice floor arrangement I received them 4 flowers in a large vase so I called and complained they said they would send a replacement the next day it took two days”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about your experience and understand your disappointment with the arrangement not matching what was advertised, as well as the delay in receiving the replacement. This is certainly not the level of service we aim to provide. A supervisor has reached out and left both a voicemail and an email to personally assist you and help resolve this matter. We appreciate your feedback.

Posted 1 month ago

“If I could leave zero stars I would! I ordered the DELUXE version for a coworkers wife fighting breast cancer to brighten her day. Well she sent a thank you and the picture she sent me was a photo of a couple roses. NOT a deluxe version at all, it has more leaves than flowers. I sent an email to complain and they refused to refund anymore and said they would send the correct version. I agreed, my coworker thought they delivered a second in error because they are THE SAME ONES! Not only that they are wilting after 2 days!!! SAVE YOUR MONEY AND GO ELSE WHERE because this is what $110 gets you!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the arrangement you received did not meet expectations, particularly given the meaningful reason behind your order. We truly appreciate you bringing this to our attention, as your feedback helps us improve our service and product standards, and we value the chance to work toward a resolution.

Posted 1 month ago

“If I could give a ZERO u would! I ordered flowers for my childhood friend’s brother on Sunday for a delivery for that Tuesday. Today is Thursday and the flowers STILL haven’t arrived!! The tracking and FTD said they will arrive TOMORROW! Well the funeral was TWO days ago. The rep, Sinora first said my friend could pick them up at funeral home! What?!?! Then she said they can send send them to her home. I gave Sinora my friend’s home details. She said they would be delivered tomorrow by 9pm. I also asked for a full refund, she said she can give 30%. I asked for a manager and she went to talk with “the team” for the 4th time and said 50%. Or cancel the order, get a full refund and no flowers to my friend. She put me on hold a couple more times and The final time she said now they cannot deliver flowers to my friend!!!!! After about 35-40 minutes on the phone with her I gave up and she cancelled the order. Now I have to call another florist, I’ve had better interactions with 1-800-FLOWERS. I WILL NEVER USE ftd AGAIN!! They need better vendors, this isn’t the first time but I was giving them another chance.”

Helpful Report

Posted 1 month ago

We do not have any record of an order associated with the details provided in your review. If you could share additional information, we would be happy to continue our search and provide further assistance if an order is located.

Posted 1 month ago

“DO NOT USE THIS COMPANY!!!!!!! You will not get what you paid for!”

Helpful Report

Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“This has been the worst experience ordering flowers online. Do yourself a favor and find another provider. I ordered flowers to be delivered on the 3rd. It is now the 7th. Day after day emailing an AI customer service account, on the phone with customer service over and over being promised it’ll arrive the next day. False promises, no updates. Nothing but disappointment and letdown for myself, but more importantly for who I ordered the flowers for. 5 days later, still no update. Avoid at all costs.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve and better support our customers. We sincerely apologize for the delay in delivery and for the lack of clear communication throughout the process. We understand how disappointing this must have been, especially given the importance of your order. We are grateful you brought this to our attention and thank you for allowing us the opportunity to make things right.

Posted 2 months ago

“If I could give 0 out of 5, I would. Ordered at $70 bouquet scheduled for delivery two weeks ago that has yet to be delivered. Customer service has been no help at all in fixing this. They tell me it was delivered, but that is not true.”

Helpful Report

Posted 2 months ago

We sincerely apologize for the frustration regarding your undelivered order and the concern about being informed it was delivered when it was not. A supervisor has reached out and left both a voicemail and email to address this issue and work toward a resolution with you.

Posted 2 months ago

“The last 3 deliveries have been very sub par. Most recent delivery had the wrong vase and flowers on ad were purple and what was delivered was pink flowers, previous two times flowers were to be delivered to a school and the recipient ended up receiving her flowers several days after they were scheduled. If I had another option for flower delivery, I would use it.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the repeated issues you’ve experienced with your recent orders. We understand how disappointing this must be, especially when consistency and timeliness are so important. We take your concerns seriously and are reviewing these matters to improve both product accuracy and delivery reliability moving forward.

Posted 2 months ago

“I asked for refund but you ignore it and email insisting me to order again from a company that was not able to deliver as promised . FTD flowers did not make a proper delivery for me. It was left outside and customer service had said they would deliver it in person. I will never order from FTD flowers ever again and am requesting you to mail me a check with refund as a good business practice.”

Helpful Report

Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

FTD Flowers is rated 3.1 based on 1,508 reviews