Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

“Terrible. Left flowers on a hot porch and then ended up not even being remotely close to what I ordered. Would not recommend”

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Posted 12 minutes ago

“1-Star Review – FTD I rarely write reviews, but this needs to be said. I ordered a deluxe funeral arrangement through FTD for a 3:00 PM visitation. I was traveling from San Francisco to Orlando and monitored the order all day as it showed “accepted” and on track. 3:00 PM came and went—no delivery. No communication. By 5:30 PM, I had to step away from my grieving family during the visitation to chase down their customer service. Instead of urgency or compassion, I was met with delays, excuses, and a process where I had to wait to see if my situation would even be escalated. The most unacceptable part: the funeral home identified a local florist ready to fulfill the order immediately, but FTD refused, stating “we don’t work with them.” Policies mattered more than people in a moment of loss. Because of their failure, I had to spend an additional $250 out of pocket to ensure flowers were present. To make matters worse, they called me on the day of the funeral—completely tone-deaf to the reality that a family is grieving, not waiting on a customer service follow-up after a failed delivery. Then, the following morning, an arrangement finally showed up—late, irrelevant, and completely unacceptable. The flowers were wilted and dead and had to be thrown away. There was no note, no apology, no condolences. FTD didn’t just fail to deliver flowers—they created additional emotional distress during one of the most difficult moments for my family. Do not rely on them. Shop local.”

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Posted 19 hours ago

“I have ordered Sympathy Flowers For a Funeral About 5 days before the event and FTD sent an email about 40 minutes before, asking for details as I have already given upon order. They informed me last minute that they are unable to send the flowers. This is unacceptable and inexcusable as I wanted to comfort my family.”

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Posted 5 days ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 days ago

“Should have read the reviews and better business I assumed they were legit being around so long my 👎 tried to add pictures but would not download them”

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Posted 1 week ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 week ago

“I purchased same day flowers on Saturday (since they don’t deliver on Sunday) The recipient’s birthday was Sunday. They sent me an email stating they were now delivering on Monday ( day after her birthday)….then later that day I got another email stating it would now be on Thursday! I told them to cancel and I went with a different company. I didn’t realize FTD actually has a lot of complaints! I should have checked first before placing the order.”

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Posted 1 week ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 week ago

“I was shocked to see an $11 charge just to prevent advertisements from appearing on an obituary/sympathy card. Charging grieving customers extra to keep ads off a condolence message is incredibly exploitative and frankly very classless. Moments of loss should not be treated as an opportunity for upselling. A sympathy message should be handled with basic dignity and respect, not turned into an ad placement unless someone pays to remove it. I strongly urge you to reconsider this policy. It reflects very poorly on a company that claims to provide services meant to honor and comfort people during a time of grief.”

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Posted 1 week ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 week ago

“Never received confirmation on delivery and my Mom told me that she did not receive the flowers.”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“I placed an order on 3/5 to be delivered to a business on 3/6. The flowers were left outside the door of a BUSINESS at 9:00 the night of 3/6! Who, in their right mind, would expect a business to be open at 9:00 pm at night?!? AND I placed that order the DAY BEFORE so the florist should’ve had time to plan for it, make it and get it delivered in a timely fashion. If it can’t be delivered for some reason whether it’s the florists fault or the recipient’s fault, I should be notified! I can’t believe they just left it outside the door at night and walked away. I guess someone got nice flowers but it definitely wasn’t the person I sent them to. When I called FTD Saturday morning, I was told they would send a new arrangement that day but I wasn’t sure where the recipient was going to be and didn’t get a response from her until Monday morning. I then called FTD again to send the new arrangement to a different address that day and was told that would happen. When it wasn’t there by 4:00 PM, I called FTD again and was asked if it would be ok if it was delivered the next morning! NO! Don’t make promises you can’t keep! Because I had to find out where the recipient was going to be that day, it was no longer a surprise so she sat there all day looking forward to flowers she never received! I now want a full refund. I’m also going to make this information public and I’ll never order from FTD again!”

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Posted 2 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 weeks ago

“This company is such a scam. Didn't even want to hit the 1 star because they don't even deserve that! Ordered flowers on Monday for my sister in law's funeral for Saturday. Requested to be delivered Friday so they were there in advanced and I didn't want to worry about it on day of funeral. Well they never got delivered on Friday. I was messaging on their website with a bot most likely and they assured me the flowers would be delivered before the time of the funeral. They were not! So embarrassing sitting there with all my family and friends and they all had flowers there for the family but my husband and I did not. We did get a refund but that's not the point. Oh but they were delivered the following Monday to the funeral home. Like wow! The funeral was over. So disappointing! Will never use this company again!”

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Posted 2 weeks ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 weeks ago

“Do not order from this company.Save your money its absolute scam!! My friends aunt passed away.It was a long and painful and horrible situation for my friend's family. So I wanted to get flowers.I work at Safeway.I looked at our flowers and another Safeways Floral department.And they were not great or at least not good enough for what I was wanting for my friend's family. So I was looking on websites to get them delivered and I found the perfect perfect bouquet of flowers, it had angel wings and it was beautiful. I paid for the Deluxe edition, which was $20 more with an $80 bouquet of flowers when I see that the order had been delivered and where it was tracked from It was delivered by Safeway. It was a $40 set of flowers, and this company charged me $80 for them, and it was nothing. The same completely 100% different bouquet of flowers, it did not come with a vase. nor did it come with any of the flowers. Any other type of flowers that I had purchased and when I com service they refuse to give me a refund absolutely refused. Listen, this company needs to be shut down.These flowers were incredibly important to me to do something in special and they were absolutely disgusting , and I am incredibly upset ! I'm gonna write this review on every single website that I can find.And i'm gonna tell every single person how incredibly bad this website is!”

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Posted 3 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

“Placed a delivery order several days in advance of delivery for a standard bouquet for a birthday. You did not deliver on the date requested and did not alert me until that night. Unacceptable. Won't use you again”

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Posted 3 weeks ago

A supervisor has contacted you and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

“DO NOT USE FTD!!! I sent flowers to a very dear friend funeral and they looked dead. The arrangement did not look like the picture and the white roses and calla Lillies were brown. I was so embarrassed! When I called they wanted to resend the flowers. The agent who barely spoke English could not understand that you can’t resend funeral flowers. I had to fight to get my monies back. So not only am I upset about the loss of my dear friend I am so upset about the half dead flowers. Please don’t use ftd!!!”

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Posted 3 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 weeks ago

“I ordered flowers for valentines two weeks in advance and the flowers didn't come two days after and already wilted. Now I asked for refund and they said it was going to take 3-5 business days and it has been 10 business days and the refund hasn't shown up yet. I've followed up multiple times and all they say is "check with your bank". I would never recommend them....at all.”

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Posted 3 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 weeks ago

“I paid an over 50% surcharge to have flowers delivered the next day to a friend in the hospital. It takes FTD SIX DAYS to deliver them. And they were sent via UPS!!! Used to be they were delivered by a local florist in the area - not anymore! So I get on a chat with "customer service". They offer to refund the delivery charge - useless since my friend never got them. They offer to send another delivery to her home (I never get an email saying there is an order on the way). Then their agent LIES TO ME and says everything is delivered by a florist. When I ask why my order was sent via UPS he hangs up the chat. Thank you FTD for ruining a wonderful business I used to be able to depend upon. I will never be using you again.”

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Posted 3 weeks ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 weeks ago

“I received pictures of the flowers that were sent I was embarrassed”

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Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 3 weeks ago

“It was disappointing to only have dirt with some greens showing. Not at all what I thought I had ordered.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Delivered flowers did not look like the photo.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Ordered biggest arrangement got the cheapest instead and days late .. Horrible Embarrassing experience for valentines day . How can they mess up five times with one order, they couldn't even get the card right and i still haven't received my refund ... ..”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“I ordered the "Coastal Blossom Bouquet - Exquisite" for delivery to my sister in honor of her retirement on 18 Feb 2026. The flowers delivered looked NOTHING like the bouquet I ordered (see attached photos). I called the customer service center and they offered a discount off my order, but I requested they fill the order that was placed. I was told the correct bouquet would be delivered by 0800pm that day. No new bouquet was sent by 0800pm. Called customer service center again the next day and was told it would be by the end of that day (which was a Sunday), so I had my doubts. As I suspected, no deliver. FTD use to be an exceptional company, it’s a shame that it has reached this kind of service.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“I ordered sympathy flowers and they emailed me the conformation, but I never received my order. After some phone calls and talk to the customer service I realized they are not a serious company and therefore asked my Bank to dispute the transaction for getting my money back. Save your money, time and do not order anything !”

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Posted 1 month ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 month ago

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