FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.12

3.1 Rating 1,429 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mother’s Day Flowers was delivered to another building left by the door! My son ordered fiesta. What a joke for $100.00 this is what I got. Nothing like he ordered. FDT should make sure they are using floral that actually know how to do flowers.”

Helpful Report

Posted 4 minutes ago

“0 stars should really be an option. The total for my flowers was 81.25. Flowers 65, shipping 19.99, tax 6.26, 10 discount. They just refunded me a whooping 17.88 that isn't even shipping. The box came stomped to death and the flowers didn't fare much better. Honestly, the flowers were flat!! I'm in a rural area with one florist 30 min away who is not a nice person and guilt trips you if you don't "spend enough that someone knows it". I tried FTD and yeah, not ever going to happen again. I'll just start growing my own flowers as the alternative. I have tried to upload photos but it says it can't right now.”

Helpful Report

Posted 3 hours ago

We’re very sorry to hear about the condition of your order, including the damaged box and flattened flowers, and we understand how frustrating this must have been, especially given the refund concern. A supervisor has reached out and left both a voicemail and an email to assist further and work toward a resolution. We kindly ask you to check your messages, as we’d truly like the opportunity to make this right.

Posted 1 hour ago

“I wish I did more research before ordering from them. I'm very disappointed with the end result of the bouquet I ordered. The fact I paid $100 for what delivered is actually quite shocking. I also ordered a bouquet for my mom for Mother's Day and it never arrived. Honestly dreading the picture she sends me when they finally deliver her replacement bouquet. They only refunded me $5 shipping fee when my receipt clearly says shipping/delivery fee $25. Very frustrated, will never use them again.”

Helpful Report

Posted 5 hours ago

“If I could give a 0 I would. This is the 2nd time they have screwed me over. The 1st time was 5 different deliveries. Not 1 time were the flowers actually delivered. This time I ordered them to be sent 2 days before Mothers day and on Mothers day they had still not arrived. I asked then to still deliver the flowers the next day and refund me They said sorry we screwed up and here is your money but we don't take any blame for the issue. Call a local florist or you will be over the top disappointed with them,.”

Helpful Report

Posted 6 hours ago

We sincerely apologize for your repeated experiences with non-delivery and understand how frustrating and disappointing this has been, especially for your Mother’s Day order. We have since spoken with you directly, and we’re glad we were able to work toward a resolution and address your concerns. We truly appreciate the opportunity to make things right.

Posted 1 hour ago

“I will never order from FTD. My daughter sent me flowers for Mother's day . They came in a box with a vase. They were wilted and limp when I opened the box. I am sure she would be upset if she knew what they sent. I could have bought a prettier bunch at Walmart, Walgreens or Trader Joe's.”

Helpful Report

Posted 9 hours ago

“Extremely disappointed. I spent about $150 on what was advertised online as an elegant, sophisticated floral arrangement, and what was delivered looked absolutely nothing like the photos. Not only was the bouquet sparse and cheap-looking, but they added tacky blue roses that were NOT part of the arrangement I selected and completely ruined the aesthetic. There was more greenery than actual flowers, a cheap pink bow, and the entire thing looked like something from a discount grocery store rather than a premium florist. I understand substitutions happen, but this wasn’t even remotely comparable to what I paid for. Honestly, I’ve seen much nicer bouquets at Trader Joe’s for a fraction of the price. I was embarrassed this was sent as a gift to my mother. The arrangement completely failed to reflect the quality and sophistication your website promises. Never again.”

Helpful Report

Posted 22 hours ago

We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive an arrangement that did not match the elegant and sophisticated design you selected, especially with the unexpected blue roses, excess greenery, and overall presentation falling short of your expectations. Please know that a supervisor has attempted to reach you and has left both a voicemail and an email to personally address your concerns and work toward a resolution. We genuinely appreciate the opportunity to make this right and hope to restore your trust.

Posted 20 hours ago

“This is the third time FTD has failed to deliver my order on time. Three strikes... I am done. A Halloween gift arrived three days late. Now they have ruined Mother’s Day. I even ordered two days early, knowing their track record. They sent a “delivered” notification ... my mother never received anything. I spent today bouncing between ten customer service reps, each apologizing and promising delivery. A supervisor put me on hold for 20 minutes to confirm with the florist — then came back to say he couldn’t reach anyone and they might be closed. My mother has no flowers on Mother’s Day. FTD is unreliable, their tracking is inaccurate, and their customer service is ineffective. Use anyone else.”

Helpful Report

Posted 1 day ago

“My flower order, promised on Saturday before Mothers Day, is at least 2 days after Mother’s Day from delivery. I question what condition they will be in.”

Helpful Report

Posted 1 day ago

We sincerely apologize that your Mother’s Day order, promised for Saturday, has been delayed by at least two days and for the concern this has caused regarding the condition of the flowers upon arrival. A supervisor has attempted to reach you and has left both a voicemail and an email to help resolve this matter as quickly as possible. We truly appreciate your patience and are committed to making this right for you.

Posted 1 day ago

“I ordered a Mother's Day arrangement for my daughter who is a new mother. First, I got an email saying there was a problem with the delivery address. I called customer service and was told my daughter's address was not correct. It was, so I asked that my order be cancelled. The customer rep said he cancelled it but the money was taken out of my bank account, and then the flowers delivered. The arrangement my daughter received was much smaller than the picture of the ones I ordered, some of the flowers were missing or wilted. A bad experience all around.”

Helpful Report

Posted 1 day ago

We sincerely apologize for the issues you experienced with your Mother’s Day order, including the incorrect address concern, the cancellation confusion with your bank charge, and the smaller, wilted arrangement your daughter received. We understand how frustrating and disappointing this must have been. A supervisor has reached out and left both a voicemail and an email to personally assist and work toward resolving this matter. We truly appreciate your feedback and the opportunity to make this right.

Posted 1 day ago

“I am extremely disappointed with my experience with FTD Flowers. I ordered a specific floral arrangement, but what was delivered looked completely different from what I paid for. The arrangement delivered was not what I selected or expected, which was very upsetting, especially for an important occasion. To make matters worse, after reaching out to customer service, the only resolution offered was a 30% discount. While I appreciate an attempt to address the issue, a partial discount does not make up for receiving the wrong arrangement altogether. I expected much better quality and customer service from a company like FTD. Customers should receive what they order, and when mistakes happen, they should be resolved fairly. Unfortunately, this experience has left me very disappointed.”

Helpful Report

Posted 1 day ago

Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize that the arrangement delivered did not match what you ordered or expected, and that the resolution offered did not feel sufficient given the circumstances, especially for an important occasion. We appreciate you bringing this to our attention and for allowing us the opportunity to review the situation and work toward improving our product quality and customer service standards moving forward.

Posted 1 day ago

“Flowers in vase were to be delivered on my wife's birthday, but we were notified that the delivery would be a day late, and we got no explanation. Flowers arrived hot in a box at the end of that next day, with evident wilting. FTD was to help make my wife's 77th birthday special, and instead FTD blew it. Rip off, goodbye.”

Helpful Report

Posted 1 day ago

Thank you for taking the time to share your feedback regarding this experience. We sincerely apologize that the delivery was delayed, arrived in poor condition, and did not help make your wife’s 77th birthday the special occasion it should have been. We appreciate you bringing this to our attention and for allowing us the opportunity to review what occurred and work toward improving our delivery and quality standards moving forward.

Posted 1 day ago

“This company is a total scam, do not order anything from here. I received a boquet that was shockingly different from the picture of what I thought I ordered. Extremely disappointing especially as this was for my mom for Mother’s Day. They left the sticker still on a CERAMIC vase. Gross. Dishonest. Karma is going to get them. They refunded me 30% but the math was also incorrect so I will be calling until I get a full refund. And you should too.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the bouquet you received did not meet acceptable standards. We appreciate you bringing these concerns to our attention and for allowing us the opportunity to review the situation and work toward improving our products and service moving forward.

Posted 1 day ago

“Wow was suppsed to be delivered in 5/7 for mothers day. I tracked it and it said was delivered but it was not. 2 phone calls and they said a discount and tbey would be delivered today. End if day i emailed again no delivery. They email back saying they we refunding me because i requested to cancel. Never canceled. So now my 87 year mom doesnt get her gift. Never again!”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize for the disappointment this caused—especially for such an important occasion for your mother. We appreciate you bringing this to our attention and for allowing us the opportunity to review what occurred and work toward improving our delivery and communication processes moving forward.

Posted 1 day ago

“I ordered an $80 deluxe bouquet and when the picture of what was delivered was send to me I about threw up. What in the actual **** did I buy? I was lied to. I got ripped off. BEWARE!!! You can see in the pics what I ordered vrs what I got. There wasn't even a sunflower in the entire thing. Shame on you FYD. Shame on you.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback regarding your order. We sincerely apologize that the bouquet delivered did not reflect what was shown on the website. We appreciate you bringing this to our attention and for allowing us the opportunity to review the concerns raised and work toward improving our product accuracy and service standards moving forward.

Posted 1 day ago

“Hideous. $100 flowers look like they were picked by a 4yr-old in someone’s back yard. FTD did offer a 20% refund and redelivery from another florist. This is acceptable…as long as the new florist gets it right. A real pity that this garbage was delivered for Mothers Day. FTD wouldn’t share the name of the florist. I hope they refuse to use them again.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the initial arrangement did not meet expectations for quality or presentation, especially given the importance of the occasion. We appreciate you bringing this to our attention and for allowing us the opportunity to address the concern through a redelivery from an alternate florist, and we value your feedback as we continue working to improve our service standards.

Posted 1 day ago

“How do they sleep at night. $90 for a shot glass flower/plant. Ridiculous for the money. I thought I was doing something special, but the same money would have gotten me two dozen roses at the local grocery store. Compared to a bottle of water and a can of cooking spray, it gets lost in the photo.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback regarding your order. We sincerely apologize that the arrangement you received did not met your expectation. We appreciate you bringing this to our attention and for allowing us the opportunity to review the concerns raised and work toward improving our product offerings and service standards moving forward.

Posted 1 day ago

“I paid for next day delivery and my flowers did not get delivered next day and they were wilted. Thanks. I was trying to cheer up my boyfriend's mom who was in the hospital.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback regarding this experience. We sincerely apologize that the next‑day delivery did not arrive as promised and that the flowers were wilted, especially given that they were meant to bring comfort to your boyfriend’s mother during a difficult time. We appreciate you bringing this to our attention and for allowing us the opportunity to review what occurred and work toward improving our delivery and quality standards moving forward.

Posted 1 day ago

“Very disappointed in FTD. I paid $80 for an arrangement that looked like a $20 arrangement that I could have bought at the grocery store. Their customer relations only would refund $30%. Including delivery I paid $120. Will not ever be using FTD again.”

Helpful Report

Posted 2 days ago

“Received flowers today only one was pretty out of a dozen.Droopy & brown .So not happy FTD flowers do better won’t be using you in the near future that’s for sure. CMC…”

Helpful Report

Posted 2 days ago

“I ordered 2 dozen pink roses and a gift gift crate. To be delivered this morning. Got the email stating my order has been delivered. I check can't find my order. Go through the chat bot it froze up no response. Call costumer service no help offered me 20 % discount and deliverer on Tuesday. They show no care about the occasion. I said no give me back my 350.00 . I want people to know they don't care about you. Wade McSwain”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback regarding your order. We sincerely apologize for the confusion on the order was not received as expected for your occasion. We appreciate you bringing this to our attention and for allowing us the opportunity to review what occurred and work toward improving our delivery tracking and customer service processes moving forward.

Posted 1 day ago

FTD Flowers is rated 3.1 based on 1,429 reviews