Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

“This order was delivered on February 19, 2026. I ordered Hugs & Kisses Bouquet - Deluxe With Vase. The order was to be red tulips and purple lillies. When the floweres were delivered there was significantly fewer flowers that were pictured on your website. Pluse the lillies and tulips were wilted and appeared to have been frozen. It's now 4 days after they were delivered and they look the same as they did when delivered. I am very disappointed with the quantity and quality of the flowers that were delivered. I don't want them redelivered as it will be a hot minute before I order from FTD again. Chris”

Helpful Report

Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“If there are any problems with your order, their customer service is an India call center. That isn’t a problem except they are not well trained and speak very little English.”

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Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“FTD did not send what they were supposed to. I paid for a beautiful premium vase and a white cross on it. They sent the bouquet in a plain glass vase and not a premium bouquet. I am unable to send the photo.Never again 😒”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Many emails and calls with people you can't understand is the customer service you get with FTD . I did get a full refund after sending a bad review they sent a vase of flowers after her birthday. My order was a plant arrangement not flowers. Oh and if you could revise your review that would be great.... REALLY!!! The plants were half dead doesn't change that fact. I was so frustrated with FTD . Unless you want a disappointed surprise order sent use them. Order wise save your extra fee , go straight to a florist and order.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Horrible experience ordered one thing got another promised extra flowers in arrangement never happened sent late emails back and forth no resolve nightmare”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“Do not use FTD to order flowers. 193.00 order and got flowers that are dying and dried out. This is the 2nd time and they refuse to credit my boyfriend for the flowers. They only last like 2 or 3 days. do not use FTD”

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Posted 1 month ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 1 month ago

“I ordered a Valentine’s Day arrangement for pickup and had a very frustrating experience. The initial address provided for the florist was not mappable. After contacting customer service, they sent a different address — which turned out to be in a residential neighborhood. I questioned this, noting that there were no shops visible on Google Maps and asked for a Yelp link or any confirmation that it was a legitimate storefront. Customer service simply resent the same address and pickup window without addressing my concerns. When I went to the address at the scheduled pickup time, there was no shop there — just a private residence. I took photos and sent them to customer service. I’ve since been told that a supervisor will contact me, but as of now, I’ve spent time driving to a nonexistent pickup location on Valentine’s Day. This experience was disappointing and stressful on a day when reliability matters most.”

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Posted 1 month ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 1 month ago

“What I ordered and what I got. Not even close to the same thing. The plant i got was just sad. Came in a basket with a bow and a bunch of moss. Nothing like what was described. I would not recommend.”

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Posted 1 month ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 1 month ago

“The flowers arrived on valentines in the evening for one thing. The flowers leaves when my husband was putting it together was all over the floor some roses were falling of the stem, the roses doesn't look fresh at all and he spent alot of money on this arrangement when Publix has better looking arrangement for 10 times cheaper! Did I mention that it arrived that evening? The day was over....”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“The service was awful. I never received the flower arrangement my husband sent me. The delivery person delivered the wrong one. It was meant for someone else. They left it at the door and didn't even knock. It was arranged by Smith Flowers in Kaysville, Utah. No one answered the phone any of the times I tried. Next time, my husband will use a different company. Terrible service 👎🏼”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“I ordered, and was charged, for the 'Premium' size, but they delivered a 'Standard'. They delivered to the wrong address entirely, and a kind neighbor delivered to me. Add-ons look extremely cheap. Will NEVER order from them again.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Accidently ordered from here instead of 1800 flowers like usual. Order was completely wrong and the best they would do is refund $11. Never use them again.”

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Posted 1 month ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 1 month ago

“The flowers were ordered 2.11/26 for delivery by 2/14; same day delivery advertised. On 2/13 email sent stating the flowers would not be one day late but 2 days late and delivered on Monday 2/16/2026. What a disappointment. On Friday they were still advertising delivery on 2/14. They are not truthful and there resolution is to offer $10.00 coupon on a future disappointment fool me once shame on you, fool me twice same on me. No thanks.”

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Posted 1 month ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 1 month ago

“When I order the flowers I thought they have arrived in a vase which I paid extra for. They came in box with a broken vase $132.00. What a big disappointment never again. Customer just bad as the delivery could not understand the language terrible!! Never again”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“FTD is pure trash!!! Do not waste your money. I ordered 50 long stemmed roses and got 50 ugly and dying roses some cut to 5 inches long. I’m am FURIOUS!!! I own an internet radio station that is listened to worldwide. I will campaign about how horrible FTD is and I will advise all of my listeners to NEVER EVER purchase from this trashy company.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“Sending out half dead plants as a gift is unexpected... sending no contact of the florist that filled the order”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“They took my order on 2/4 to be delivered on 2/12. Now the say they are too busy to deliver it but took my money. What a crock. I will never use them again.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Not impressed at with the flowers or the delivery. The box was placed upside on the front porch destroying multiple flowers, multiple flowers where already dying upon delivery, as well as their delivery person didn't call the number that FTD asked me to provide in case of issues. Absolutely terrible service and I wouldn't recommend.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“This company is terrible. I ordered an arrangement for my mom's 75th birthday. They said it was delivered, but when I called because it was nowhere to be found, they couldn't provide proof. I had to contact support three separate times to get a solution. They outsource all of their support, which is extremely difficult to deal with. The only solution they provided me was to deliver it TWO DAYS after I initially needed it to be delivered. Once it was finally delivered, it was about half the size it was advertised as.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Do NOT use this flower service! I was extremely disappointed with the quality and overall outcome of the bouquet. None of the flowers that were in the picture were replicated in the bouquet. It looked tacky and was poorly assembled. Don’t waste your money.”

Helpful Report

Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

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