Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.76

“I had to contact FTD twice before I received any information about my order and why it was delayed. Two days after the flowers were supposed to be delivered, I was told that the bouquet I ordered was unavailable. A substitute bouquet was delivered three days late. I was told I would receive a refund for the shipping charges and I never received the refund.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“Funeral arrangements arrived after guarenteed time. FTD coupons from the previos week could not be honered”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“I have purchased flowers from them for my father-in-law’s memorial. Out of three arrangements. One was there when I arrived. And then called to check on the status of the other two the second one arrived as the guest were arriving, they had to walk through the service to place the flowers. The third arrangement never showed up. When I contacted FTD they told me that the first two flowers did arrive so they would give me 50% off on the second arrangement that grant you arrived when people were being seated and a full refund for the one I never receive.. how generous of them. I would not recommend them. I had to escalate the car, spend a better part of an hour and a half to resolve this you would think they would have more respect considering their line of business knowing that when flowers are going to a memorial service they should be done in a timely and stress-free. I can assure you that was not my experience.”

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Posted 1 month ago

“I recently placed an order for a bouquet of white roses to be sent to the family of a deceased friend. What they received was far from what I ordered A white rose bush with one white small rose on it. I ordered on computer and the order was received in Chicago, it took almost a week for friends IN NY to receive it. I did receive a very small rebate after complaining. PLEASE ALWAYS CALL YOU ORDER INTO THE LOCAL FLORIST IN THE AREA YOU WANT. DO NOY USE FTD”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“I would not recommend using FTD. I sent flowers to a funeral. they were supposed to be an upright spray. They were not. They were on the floor. They were wilted. I do not recommend.”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“Recipient never received”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“Missed the anniversary flowers for my wife by a full day. Very disappointed.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“The flowers I order were a soft pink and green in an oblong wooden box. The flowers delivered were several colors, white, red, green... and they were in a glass case.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“My 81 yo mom received the wrong card/message. The one she received was inappropriate. I called customer service and really didn't help. Never use!”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“It's September 2025, I order flowers for my wife here in San Antonio TX. The idiots left the arrangement on our door step in 95+ degree weather. Never again will they see $$ from me. Their customer service is even worst than the incompetent deliverer.”

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Posted 1 month ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 month ago

“I will never order flowers from you again. My order #60397131728 was never dilivered, not even after I called to ask that it be redelivered. The delivery address is not in a neighborhood where flowers would be stolen from the front porch. Not to mention the recipient was home to receive it. There was no proof of delivery either via photo. The address is correct BTW. I'd like a refund! And this the not the first time this has happened.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“The delivery was left on the porch without ringing the doorbell. The flowers were left in the summer heat for almost four hours without the recipient knowing that they were there. She was home the entire time. Very disappointed!”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“Flowers were wilted upon arrival. I was only offered a 20 percent refund.”

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Posted 1 month ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 1 month ago

“2 times in a row in less than a month flowers were not delivered on time. One was to a person over 105 years old; another was to a person over 80 years old. For the person over 105 years old when I contacted FTD no one ever responded. When I contacted FTD about the person over 80 years old, FTD stated it was not their problem; it was UPS as they did not deliver on time. In both cases, I ordered well over a week in advance. Get the flowers to the people on time! No excuses. The excuses given were pathetic. At least take ownership of your mistakes and make them right ... and not by offering a 50% discount.”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“Do not use!!!! Quality has gone dooooown down down down in recent years. I have been sending flowers a few times a year for many years now... I always order the premium bouquets. And for 100$+ to continue to get bouquets that are smaller than a soccer ball and completely underwhelming is very disappointing This time I placed an order on August 30 for delivery on September 2nd.... Then they notify me that they won't be able to deliver untill the 4th, but FTD only wants to refund me the same day delivery fee which doesn't apply... Terrible communication.... Terrible customer service. I canceled the order and will never use this service again. Yuck yuck yuck. Sace your money. Call a florist directly in the area you are ordering from. You will get more bang for your buck.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“FTD delivered the wrong floral arrangement and the one they delivered half the flowers were dead! I will never trust FTD with my flower orders ever again! A horrible experience that nobody will take accountability for.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“We are extremely disappointed and upset !! We sent a nice bouquet of flowers to our aunt Anne Losito to celebrate her 100th birthday. The tracking number said that the flowers were delivered yesterday. Since we didnt hear from her, we called her today and asked her if she liked the flowers. She was surprised and told us that there was nothing by her front door. She went looking for them and found them, dried and wilted after a full day in the sun with no water. This is totally unacceptable. You should send her a replacement bouquet of flowers and be sure to ring the bell. If there is no answer, please leave them by the front door, so she can see them. Please let us know. (727 644 1130)”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“The arrangement was terrible. Flowers on one side and leaves on the other. I was very dissappointed. Especially after paying over $90. I'll have to find someone else for my flower gifts. I had to apologize to my step-daughter.”

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Posted 1 month ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 1 month ago

“I will writh this review if my flowers are ever delivered !!!”

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Posted 1 month ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 1 month ago

“My wife ordered flowers last Friday. They arrived today (Wednesday) and I would be ashamed to send such a product. The flowers were all wilted. My wife was sending them to my 93 old mother who is facing some health problems. She received dead flowers with only 2 pedals. I can see why their rating is so low. Again, I would be ashamed.”

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Posted 2 months ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 1 month ago

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