“I was shocked when my mom’s birthday flowers were an entirely wrong bouquet. Also, flowers were droopy snd petals falling off as she took them out of the box. I complained and they first only gave 25% off. I said that wasn’t really acceptable and they gave another 25%. They are overpriced as it is so in my opinion, 50% off still doesn’t make up for it. I gave up complaining and just wont ever use them again. I am so embarrassed I sent them to my mom. Posting a pic of what I ordered and what was received for $86”
A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
“Iam VERY upset with this company! I ordered these specifically for my mother in laws birthday..... which was TODAY.... that's why i put the delivery date today, and they NEVER came today!!!. I should have never used this company. I have always ordered local and i decided to give yall a try and not only was my package NOT delivered today but when I placed the order yesterday my total was 65 dollars and some change. But yall charged my card 80 something dollars. NEVER again will i use this company!!!”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“I have ordered from FTD twice in the last 6 months. Both times the orders were to congratulate my children on opening a business. The March ordered arrived 3 days late. I did not complain and I accepted that things happen. It was unfortunate but not life altering. I gave them another try and they failed again. I placed an order on July 12th to be delivered on July 15th for a Grand Opening. I have reached out several times and now they are saying it should be there by July 17th. This is unacceptable for orders that were each over $100. Contact a florist directly in the town you are sending to and avoid FTD at all costs.”
A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“The photo did not depict the actual (significantly smaller) bouquet that was delivered. Extremely disappointed. The size of the bouquet was so small and the photo I received from the recipient also looked like the flowers were not fresh.”
“I ordered flowers to be delivered on Saturday. I got an apology email stating that the flowers could not be sent on that date. They said that the flowers would be sent instead on Monday, the 14th. I received another of the same emails stating they couldn't be delivered today but they would deliver them on the 15th. Really? What's the point of asking for a date that you want flowers delivered if you're just going to deliver them when you darn well please? I canceled the order and am so disappointed with this company. There's no excuse for this! Buyer beware!”
A supervisor has reached out to you regarding your experience. They have sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“We bought a bouquet of flowers for my motheer in laws birthday. We received a picture from her and it looked nothing like th boquet I ordered- different colors and different flowers. Even worse, the petals of many of the flowers were falling off on day 2. Very disappointed.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I wish I would have remembered my first experience with FTD. The flowers were fine, but the delivery was unpredictable and unreliable. FTD will not allow you to contact the florist directly, so you end up stuck in the dark with only vague information to work with. Take my advice, do a little research and contact a local florist directly. Without the middleman (FTD) you can contact the florist directly and you’re likely to get a nicer arrangement with the money saved on the florist’s end. FTD ended up ruining what was supposed to be a surprise for my wife, which is kind of the main goal. Having worked in the floral industry some years ago, I should’ve known better. Never again!”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“"Hi [First Name]," - oh, uh, hi - you mean me? I guess so because the request for a review came to my email. But... no notice of delivery, no acknowledgement by the recipient. Just a shot in the dark. So not a lot stars. At all.”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“Will never order from FTD again. Paid $100 for flowers and received something totally different. Never again. Look at what I ordered and see what I received no Lillie’s mostly funeral flowers. Never ever again and I’m going to post it on social media.”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“The $70 (+$20 delivery) I spent resulted in a scant number of stems, short cut in an ugly jam jar. While the recipient was kind enough to thank me, the offering was embarrassing, and we ended up having a god laugh. It was the only good thing to come out of it.”
A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“Are you kidding. I placed my order a week in advance and it was never delivered. No one called to say there was a problem with the order. I called to see where my order was no reason why the flowers were not delivered no apologies now that we missed my aunts birthday they say the will arrive now3 days late. I cancelled the order.”
A supervisor has reached out to you to discuss your experience, and they have left a voicemail as well as sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
“I was very disappointed with my recent order #60388278120, "Fresh Peony Bouquet," delivered in New York City 06/27/2025. The package was opened (with excitement) almost immediately on arrival, the base of the stems cut and the peonies place in water. After a day or two, 3 or 4 in the bunch opened partially -- never fully, to this day. Two stems seemed dead on arrival. And the rest of the peonies in the bunch never opened at all. What could have happened? Were they frozen in shipment? A sad waste of over $100. R. Duvall”
Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.
“I was very disappointed that the delivery was sitting on the porch. The lady it went to did not get a knock or doorbell ring. Good thing something else got delivered or she would not have gotten her flowers. This was not a good experience.”
“I ordered the flowers to be delivered on Saturday, June 28th to celebrate my Granddson and his wifes
first anniversary. They cost me $97.10. They were not delivered until Tuesday, July 1.
They arrived too late for the celebration.
I am so disappointed.”
A supervisor has reached out to you through voicemail and email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“Not the first time I've used this service, but probably the last. Flowers were not delivered on date requested. A day later, flowers were dry, wilted. Only $ 22.00 refund. Poor service”
Thank you for bringing this to our attention and allowing us to assist you with your order. Please let us know if there's anything else we can help you with.
“I have ordered many time from FTD, but this time will be my last. The order was never delivered, as was promised twice by the customer service team. Finally, they said that their florists didn’t deliver to this delivery address I requested. Why wasn’t this said when I made the order? I will never use FTD again! TERRIBLE!”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I ordered a balloon arrangement for my six year old granddaughter’s kindergarten graduation. The arrangement was left on the front porch, secured only by a plastic weight. The balloons blew away. A neighbor found the balloons in his back yard four days later.”
