FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,508 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FTD flower delivery. The flowers I ordered as a thank you for a friend were not only delivered after business hours at my friends place of business but they were not anything like the picture they advertised online. What they sent after my friend had left for work was pitiful. I requested a full refund. They offered me $20 on an order over $100 that looked nothing like what I requested. Don’t waste your money on the company. I am so disappointed and embarrassed.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered, especially with the late delivery and the arrangement not reflecting what was advertised. We understand how important this gift was and regret the inconvenience and embarrassment it caused. We appreciate you bringing this to our attention. A supervisor has since reviewed your concern and reached out directly to ensure it is resolved appropriately.

Posted 2 months ago

“Im not writing a long review. If I could give you zero stars I would. What I received was absolute trash. Look at the pictures and see for yourself. I wouldn’t order anything from this company.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re truly sorry to hear about your concerns regarding the condition of the flowers. A supervisor has attempted to contact you and left a voicemail and email to assist further, and we remain committed to resolving this issue.

Posted 2 months ago

“I wanted to have flowers delivered to my mother at work for the start of her 30th year with her company. I placed the order online almost a week in advance. I selected that it was a business so I assumed they would be there by 5 at the very latest. When they weren't delivered by 3 I called and was assured they would be delivered by 5. When I called them back at 5 when they had not been delivered, they assured me they would be delivered by 6. That did not help me since the store was closed by then. I called them the next day after receiving a notice that they had been delivered. I was told they were delivered at 10:30 at night...to a business...seriously? The delivery driver left them at the front door of the business overnight. Mind you this is a retail business on a public street lined with other businesses and foot traffic. They could have been taken at any time. While they were indeed there when my mom showed up to work the next morning, they were AWFUL. I spent $85 dollars on this arrangement and I am not exaggerating when I say I have seen nicer ones in the grocery store for $19.99...what a joke. I am usually pretty understanding with this kind of thing because I work in retail too and I know things happen, but the entire experience was awful from start to finish. I will NEVER use this company again.”

Helpful Report

Posted 2 months ago

Thank you for your detailed feedback and for giving us the opportunity to address your experience—we truly appreciate it. We sincerely apologize for the multiple delivery delays, the lack of timely communication, and the condition and placement of the arrangement. We understand how important this occasion was and how disappointing it must have been for the delivery not to meet expectations. Your comments are very important to us and will help us improve our delivery coordination and product quality moving forward.

Posted 2 months ago

“What an embarrassment. Every flower dead upon arrival. Would have been better off picking up weeds off the side of the road. $130 for the Deluxe peonies… Never again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the peonies arrived in such poor condition, as this is not the quality we strive to provide, especially for an order of this value. Your comments are extremely important to us, and we appreciate you bringing this to our attention so we can take steps to improve our product quality and delivery experience.

Posted 2 months ago

“Worst experience I've ever had - will NEVER use FTD again”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that your experience did not meet your expectations, as this is not the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve and work toward providing a better experience for our customers.

Posted 2 months ago

“The flowers were days late and I saw that on the order but was not able to cancel. I will. Or use you again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that your order arrived later than expected and that you were unable to cancel it. Your experience is not what we strive for, and we truly appreciate you bringing this to our attention so we can improve.

Posted 2 months ago

“Very unhappy. Ordered a fleet arrangement 2 weeks before the delivery date, the day before my desired delivery date I received a email saying that arrangement is not available please choose something else. I don’t understand why no one checked prior to delivery if the flowers were available.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience of being notified so close to your delivery date that the arrangement was unavailable. We understand how disappointing this must have been, and we are committed to improving our processes to better ensure availability checks are completed well in advance.

Posted 2 months ago

“I ordered delivery for 5/24/2026 on 5/18/2026 for a very special occasion. Order Number: 60998376966 placed on 05/18/2026 It was showing on tracking that it will be delivered on time on 5/24/2026 morning, and later on the delivery was changed to 5/26/2026 without notifying me. very untrustworthy”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for allowing us the opportunity to address this matter. We sincerely apologize for the unexpected change to your delivery date and for the lack of notification, especially given the importance of your occasion. We understand how disappointing this experience must have been and recognize the importance of reliable and timely delivery. Please be assured that we are reviewing this situation carefully to improve our processes and communication. Our team remains committed to assisting you and ensuring a more dependable experience moving forward.

Posted 2 months ago

“I ordered flowers to be delivered ON Mother's Day or the DAY BEFORE. They did not deliver on Mother's Day. I emailed customer service the day after Mother's Day saying I would like a refund or a delay in delivery as my mother would be out of town the following week and they COULD NOT be delivered then; they said they would respond. And they delivered it a week late - after the date I said was too late. I emailed again customer service, and they only refunded me 20%. Horrible experience. Will not order again.”

Helpful Report

Posted 2 months ago

We sincerely apologize for the delivery delay as well as the inconvenience this caused. This is not the level of service we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 2 months ago

“I ordered flowers for Mother's day and the flowers were supposed to be delivered between 5/7 to 5/10 (Mother's day). FTD missed the delivery so I reached out to them. They responded with this boiler plate wording and gave me a new delivery date. When the new delivery date did not deliver my flowers they gave me another delivery date. I went thru this 4 times with them and the last delivery date they gave me was 5/19. This is unacceptable. These were supposed to be delivered by Mother's day and they think delivering the Mother's day gift over 9 days late is acceptable? Ridiculous. I finally asked for a refund in full amount. FTD had the worst customer service and now my Mother's day gift ruined my surprise for my mom. I will NEVER EVER order from them again!! If I could give them negative stars I would!”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We sincerely apologize for the repeated delays, lack of follow-through, and the frustration this caused, especially for such an important occasion as Mother’s Day. We understand how disappointing it must have been to have your gift arrive far later than expected and to experience ongoing delays and communication issues. We truly appreciate you bringing this to our attention. Please know that a supervisor has reached out to you directly to review and resolve your concerns.

Posted 2 months ago

“Everything went wrong with my order from FTD. There were no tracking notifications, no updates, and no delivery alerts at all. The only way to see any information was by constantly checking the website, which only showed a vague delivery window from 8 AM to 6 PM. Customer service did answer the phone, which was the only positive part of this experience, but unfortunately every agent gave different and incorrect information about the delivery status and timing. I made multiple calls trying to track the order, and none of the representatives could provide accurate answers. The flowers ended up being delivered late, and again, there was no notification. When we finally located the order, it had been delivered to the wrong place, and the wrong flowers were sent as well. FTD did issue a refund, which I appreciate, but overall the experience was extremely disappointing and frustrating.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear about your experience and sincerely apologize for the multiple issues you encountered. This is not the level of service we strive to provide. We appreciate you taking the time to share your feedback and for allowing us the opportunity to address and resolve the matter with a refund. Your comments are taken seriously, and we are working to improve our communication, tracking updates, and delivery accuracy to prevent situations like this in the future.

Posted 2 months ago

“Terrible customer service! Ordered flowers & chocolates for my mother in law for Mother’s Day- the chocolates were not delivered & I only knew about it because my mother in law told me. Tried to get the issue resolved & spoke to several different representatives- all useless! Will never order from here again! Will be using 1800Flowers going forward as they always make sure their customers are satisfied”

Helpful Report

Posted 2 months ago

We sincerely apologize for the frustration caused by the missing chocolates and the difficulty experienced when attempting to resolve the issue. This is not the level of service we strive to provide. A supervisor has reached out and left both a voicemail and email to address your concerns and work toward a resolution. We appreciate the opportunity to make things right and thank you for bringing this to our attention.

Posted 2 months ago

“this company posts misleading photos. I spent 130 dollars on what they claimed was a “stunning bouquet” and what my dad got was a sad messy bouquet of flowers with nothing bloomed. they then promised to send a new one and never did. When I asked for a refund, they gave me 30 dollars back. What a scam, please avoid this company unless you want to break up with someone!”

Helpful Report

Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“Mother’s Day Flowers I ordered did not arrive in time and as of right now still not delivered. First date was anywhere from the 8th to the 10th. Next date was the 13th. Now it’s the 14th and flowers for MOTHERS DAY still not delivered. Will never use this company again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we sincerely apologize that your Mother’s Day delivery did not arrive as expected. We understand how disappointment this has caused, especially for such an important occasion. We appreciate you bringing this to our attention and for allowing us the opportunity to resolve the matter. Your feedback is valuable and helps us improve our delivery timelines and communication to better serve our customers in the future.

Posted 2 months ago

“Do not order from them my niece viewing no flowers . Customer service horrible . I’m crying as I write this . I wasn’t taken care of in my time of grief so disappointed.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for allowing us the opportunity to address and resolve this matter. We are truly sorry for the pain and disappointment this experience has caused, especially during such a difficult and emotional time. Please accept our sincere apologies for not providing the care and support you deserved. We understand how important this moment was, and we deeply regret that we fell short. Your feedback means a great deal to us, and we are committed to learning from this to improve both our service and how we support our customers during meaningful occasions.

Posted 2 months ago

“This company is useless. My order for the Saturday before Mother's day has still not been delivered DONT USE THIS FLOWER DELIVERY SERVICE!!!”

Helpful Report

Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“Flowers were not delivered, at all.. And when I asked for a refund. I was told on repeat that I received 20% refund.”

Helpful Report

Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“I ordered from FTD for my sister in KC, MO area. The only thing they got right was the note. My order total was for a nice arrangement with a medium white vase with white roses, light blue and lavender flowers and a medium box of chocolates What showed up was a standard tall clear vase with pink roses and white lilies that looked like something standard from a grocery store and no chocolates. Their customer service center seems to be in India. My bill was 160.00. They refunded 51.56. I have no idea and they could not tell me if the arrangement received was comparable in price to what I ordered and they could not tell me. Based on the picture my sister sent me, it was not. I will NEVER use FTD again.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback regarding this order. We sincerely apologize that the arrangement did not reflect what was ordered or the value expected, which understandably resulted in disappointment. We appreciate you bringing this to our attention and for allowing us the opportunity to review the situation and address the concerns raised so we can continue improving our product accuracy and service standards moving forward.

Posted 2 months ago

“Mother’s Day Flowers was delivered to another building left by the door! My son ordered fiesta. What a joke for $100.00 this is what I got. Nothing like he ordered. FDT should make sure they are using floral that actually know how to do flowers.”

Helpful Report

Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“0 stars should really be an option. The total for my flowers was 81.25. Flowers 65, shipping 19.99, tax 6.26, 10 discount. They just refunded me a whooping 17.88 that isn't even shipping. The box came stomped to death and the flowers didn't fare much better. Honestly, the flowers were flat!! I'm in a rural area with one florist 30 min away who is not a nice person and guilt trips you if you don't "spend enough that someone knows it". I tried FTD and yeah, not ever going to happen again. I'll just start growing my own flowers as the alternative. I have tried to upload photos but it says it can't right now.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear about the condition of your order, including the damaged box and flattened flowers, and we understand how frustrating this must have been, especially given the refund concern. A supervisor has reached out and left both a voicemail and an email to assist further and work toward a resolution. We kindly ask you to check your messages, as we’d truly like the opportunity to make this right.

Posted 2 months ago

FTD Flowers is rated 3.1 based on 1,508 reviews