FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

3.1 Rating 1,481 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong with my order from FTD. There were no tracking notifications, no updates, and no delivery alerts at all. The only way to see any information was by constantly checking the website, which only showed a vague delivery window from 8 AM to 6 PM. Customer service did answer the phone, which was the only positive part of this experience, but unfortunately every agent gave different and incorrect information about the delivery status and timing. I made multiple calls trying to track the order, and none of the representatives could provide accurate answers. The flowers ended up being delivered late, and again, there was no notification. When we finally located the order, it had been delivered to the wrong place, and the wrong flowers were sent as well. FTD did issue a refund, which I appreciate, but overall the experience was extremely disappointing and frustrating.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about your experience and sincerely apologize for the multiple issues you encountered. This is not the level of service we strive to provide. We appreciate you taking the time to share your feedback and for allowing us the opportunity to address and resolve the matter with a refund. Your comments are taken seriously, and we are working to improve our communication, tracking updates, and delivery accuracy to prevent situations like this in the future.

Posted 1 month ago

“Terrible customer service! Ordered flowers & chocolates for my mother in law for Mother’s Day- the chocolates were not delivered & I only knew about it because my mother in law told me. Tried to get the issue resolved & spoke to several different representatives- all useless! Will never order from here again! Will be using 1800Flowers going forward as they always make sure their customers are satisfied”

Helpful Report

Posted 1 month ago

We sincerely apologize for the frustration caused by the missing chocolates and the difficulty experienced when attempting to resolve the issue. This is not the level of service we strive to provide. A supervisor has reached out and left both a voicemail and email to address your concerns and work toward a resolution. We appreciate the opportunity to make things right and thank you for bringing this to our attention.

Posted 1 month ago

“this company posts misleading photos. I spent 130 dollars on what they claimed was a “stunning bouquet” and what my dad got was a sad messy bouquet of flowers with nothing bloomed. they then promised to send a new one and never did. When I asked for a refund, they gave me 30 dollars back. What a scam, please avoid this company unless you want to break up with someone!”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“Mother’s Day Flowers I ordered did not arrive in time and as of right now still not delivered. First date was anywhere from the 8th to the 10th. Next date was the 13th. Now it’s the 14th and flowers for MOTHERS DAY still not delivered. Will never use this company again.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we sincerely apologize that your Mother’s Day delivery did not arrive as expected. We understand how disappointment this has caused, especially for such an important occasion. We appreciate you bringing this to our attention and for allowing us the opportunity to resolve the matter. Your feedback is valuable and helps us improve our delivery timelines and communication to better serve our customers in the future.

Posted 1 month ago

“Do not order from them my niece viewing no flowers . Customer service horrible . I’m crying as I write this . I wasn’t taken care of in my time of grief so disappointed.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for allowing us the opportunity to address and resolve this matter. We are truly sorry for the pain and disappointment this experience has caused, especially during such a difficult and emotional time. Please accept our sincere apologies for not providing the care and support you deserved. We understand how important this moment was, and we deeply regret that we fell short. Your feedback means a great deal to us, and we are committed to learning from this to improve both our service and how we support our customers during meaningful occasions.

Posted 1 month ago

“This company is useless. My order for the Saturday before Mother's day has still not been delivered DONT USE THIS FLOWER DELIVERY SERVICE!!!”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“Flowers were not delivered, at all.. And when I asked for a refund. I was told on repeat that I received 20% refund.”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“I ordered from FTD for my sister in KC, MO area. The only thing they got right was the note. My order total was for a nice arrangement with a medium white vase with white roses, light blue and lavender flowers and a medium box of chocolates What showed up was a standard tall clear vase with pink roses and white lilies that looked like something standard from a grocery store and no chocolates. Their customer service center seems to be in India. My bill was 160.00. They refunded 51.56. I have no idea and they could not tell me if the arrangement received was comparable in price to what I ordered and they could not tell me. Based on the picture my sister sent me, it was not. I will NEVER use FTD again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding this order. We sincerely apologize that the arrangement did not reflect what was ordered or the value expected, which understandably resulted in disappointment. We appreciate you bringing this to our attention and for allowing us the opportunity to review the situation and address the concerns raised so we can continue improving our product accuracy and service standards moving forward.

Posted 1 month ago

“Mother’s Day Flowers was delivered to another building left by the door! My son ordered fiesta. What a joke for $100.00 this is what I got. Nothing like he ordered. FDT should make sure they are using floral that actually know how to do flowers.”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“0 stars should really be an option. The total for my flowers was 81.25. Flowers 65, shipping 19.99, tax 6.26, 10 discount. They just refunded me a whooping 17.88 that isn't even shipping. The box came stomped to death and the flowers didn't fare much better. Honestly, the flowers were flat!! I'm in a rural area with one florist 30 min away who is not a nice person and guilt trips you if you don't "spend enough that someone knows it". I tried FTD and yeah, not ever going to happen again. I'll just start growing my own flowers as the alternative. I have tried to upload photos but it says it can't right now.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the condition of your order, including the damaged box and flattened flowers, and we understand how frustrating this must have been, especially given the refund concern. A supervisor has reached out and left both a voicemail and an email to assist further and work toward a resolution. We kindly ask you to check your messages, as we’d truly like the opportunity to make this right.

Posted 1 month ago

“I wish I did more research before ordering from them. I'm very disappointed with the end result of the bouquet I ordered. The fact I paid $100 for what delivered is actually quite shocking. I also ordered a bouquet for my mom for Mother's Day and it never arrived. Honestly dreading the picture she sends me when they finally deliver her replacement bouquet. They only refunded me $5 shipping fee when my receipt clearly says shipping/delivery fee $25. Very frustrated, will never use them again.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your experience, especially that the bouquet did not meet expectations, your mother’s order was not delivered on time, and the discrepancy with the shipping fee refund. We understand how frustrating this must have been. A supervisor has reached out and left both a voicemail and an email to further assist and resolve your concerns. We kindly ask you to check your messages, as we would appreciate the opportunity to make this right.

Posted 1 month ago

“If I could give a 0 I would. This is the 2nd time they have screwed me over. The 1st time was 5 different deliveries. Not 1 time were the flowers actually delivered. This time I ordered them to be sent 2 days before Mothers day and on Mothers day they had still not arrived. I asked then to still deliver the flowers the next day and refund me They said sorry we screwed up and here is your money but we don't take any blame for the issue. Call a local florist or you will be over the top disappointed with them,.”

Helpful Report

Posted 1 month ago

We sincerely apologize for your repeated experiences with non-delivery and understand how frustrating and disappointing this has been, especially for your Mother’s Day order. We have since spoken with you directly, and we’re glad we were able to work toward a resolution and address your concerns. We truly appreciate the opportunity to make things right.

Posted 1 month ago

“I will never order from FTD. My daughter sent me flowers for Mother's day . They came in a box with a vase. They were wilted and limp when I opened the box. I am sure she would be upset if she knew what they sent. I could have bought a prettier bunch at Walmart, Walgreens or Trader Joe's.”

Helpful Report

Posted 1 month ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 1 month ago

“Extremely disappointed. I spent about $150 on what was advertised online as an elegant, sophisticated floral arrangement, and what was delivered looked absolutely nothing like the photos. Not only was the bouquet sparse and cheap-looking, but they added tacky blue roses that were NOT part of the arrangement I selected and completely ruined the aesthetic. There was more greenery than actual flowers, a cheap pink bow, and the entire thing looked like something from a discount grocery store rather than a premium florist. I understand substitutions happen, but this wasn’t even remotely comparable to what I paid for. Honestly, I’ve seen much nicer bouquets at Trader Joe’s for a fraction of the price. I was embarrassed this was sent as a gift to my mother. The arrangement completely failed to reflect the quality and sophistication your website promises. Never again.”

Helpful Report

Posted 1 month ago

We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive an arrangement that did not match the elegant and sophisticated design you selected, especially with the unexpected blue roses, excess greenery, and overall presentation falling short of your expectations. Please know that a supervisor has attempted to reach you and has left both a voicemail and an email to personally address your concerns and work toward a resolution. We genuinely appreciate the opportunity to make this right and hope to restore your trust.

Posted 1 month ago

“This is the third time FTD has failed to deliver my order on time. Three strikes... I am done. A Halloween gift arrived three days late. Now they have ruined Mother’s Day. I even ordered two days early, knowing their track record. They sent a “delivered” notification ... my mother never received anything. I spent today bouncing between ten customer service reps, each apologizing and promising delivery. A supervisor put me on hold for 20 minutes to confirm with the florist — then came back to say he couldn’t reach anyone and they might be closed. My mother has no flowers on Mother’s Day. FTD is unreliable, their tracking is inaccurate, and their customer service is ineffective. Use anyone else.”

Helpful Report

Posted 1 month ago

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Posted 1 month ago

“My flower order, promised on Saturday before Mothers Day, is at least 2 days after Mother’s Day from delivery. I question what condition they will be in.”

Helpful Report

Posted 1 month ago

We sincerely apologize that your Mother’s Day order, promised for Saturday, has been delayed by at least two days and for the concern this has caused regarding the condition of the flowers upon arrival. A supervisor has attempted to reach you and has left both a voicemail and an email to help resolve this matter as quickly as possible. We truly appreciate your patience and are committed to making this right for you.

Posted 1 month ago

“I ordered a Mother's Day arrangement for my daughter who is a new mother. First, I got an email saying there was a problem with the delivery address. I called customer service and was told my daughter's address was not correct. It was, so I asked that my order be cancelled. The customer rep said he cancelled it but the money was taken out of my bank account, and then the flowers delivered. The arrangement my daughter received was much smaller than the picture of the ones I ordered, some of the flowers were missing or wilted. A bad experience all around.”

Helpful Report

Posted 1 month ago

We sincerely apologize for the issues you experienced with your Mother’s Day order, including the incorrect address concern, the cancellation confusion with your bank charge, and the smaller, wilted arrangement your daughter received. We understand how frustrating and disappointing this must have been. A supervisor has reached out and left both a voicemail and an email to personally assist and work toward resolving this matter. We truly appreciate your feedback and the opportunity to make this right.

Posted 1 month ago

“I am extremely disappointed with my experience with FTD Flowers. I ordered a specific floral arrangement, but what was delivered looked completely different from what I paid for. The arrangement delivered was not what I selected or expected, which was very upsetting, especially for an important occasion. To make matters worse, after reaching out to customer service, the only resolution offered was a 30% discount. While I appreciate an attempt to address the issue, a partial discount does not make up for receiving the wrong arrangement altogether. I expected much better quality and customer service from a company like FTD. Customers should receive what they order, and when mistakes happen, they should be resolved fairly. Unfortunately, this experience has left me very disappointed.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding your experience. We sincerely apologize that the arrangement delivered did not match what you ordered or expected, and that the resolution offered did not feel sufficient given the circumstances, especially for an important occasion. We appreciate you bringing this to our attention and for allowing us the opportunity to review the situation and work toward improving our product quality and customer service standards moving forward.

Posted 1 month ago

“Flowers in vase were to be delivered on my wife's birthday, but we were notified that the delivery would be a day late, and we got no explanation. Flowers arrived hot in a box at the end of that next day, with evident wilting. FTD was to help make my wife's 77th birthday special, and instead FTD blew it. Rip off, goodbye.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding this experience. We sincerely apologize that the delivery was delayed, arrived in poor condition, and did not help make your wife’s 77th birthday the special occasion it should have been. We appreciate you bringing this to our attention and for allowing us the opportunity to review what occurred and work toward improving our delivery and quality standards moving forward.

Posted 1 month ago

“This company is a total scam, do not order anything from here. I received a boquet that was shockingly different from the picture of what I thought I ordered. Extremely disappointing especially as this was for my mom for Mother’s Day. They left the sticker still on a CERAMIC vase. Gross. Dishonest. Karma is going to get them. They refunded me 30% but the math was also incorrect so I will be calling until I get a full refund. And you should too.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the bouquet you received did not meet acceptable standards. We appreciate you bringing these concerns to our attention and for allowing us the opportunity to review the situation and work toward improving our products and service moving forward.

Posted 1 month ago

FTD Flowers is rated 3.1 based on 1,481 reviews