“I made this order on Monday May 5th to be delivered on Friday May 9th. Called my mom on May 10th to ask her about the flowers and she informed me that she has not received them yet; which was interseting since I had recevied an email confirmation they were delivered. I called FTD 800 number to complain, the agent informed me of the mistake and stated he will get them delivered on Sunday, Mother's day and refundedme the deliver fee. Well today Sunday Mother's Day 830PM and still no delivery so I requested a full refund. FTD YOU MADE ME LOOK BAD ON MOTHER'S DAY!!!!!! I have been using you for years and this is the first time you din not follow through with my order. ANGRY SON!”
“Ordered flowers for Mother's Day which simply did not arrive. I chased them during the day to confirm i should still expect delivery that day, and was assured, on their live chat function, that delivery would still occur before the agreed 8am-8pm window.
At 8.30pm the flowers had still not arrived and i had received zero communication. I again contacted them expressing my disappointment. They offered to refund half my money and deliver the following day (e.g. the monday after Mother's Day)
I told them to cancel my order completely and refund me in full.
I WILL NEVER USE THIS COMPANY AGAIN”
“I ordered flower for Mother's Day for my daughter-in -law who is a mother for the first time. I spent $124.56 for flowers that was never delivered. I called 3 times on Mother's Day to get the order status. They said it will be delivered. It never did. I placed the order 11 days before Mother's Day to make sure of its delivery.
I am so disappointed and disgusted with FDT. I asked for a refund. This was a very special occasion, and they totally ruined it.”
“I would give them zero stars if I could. $120 and two phone calls later and no delivery for Mother’s Day. After hounding them they finally gave me a full refund. DONT USE THESE PEOPLE! The company operates out of India and has no control over flowers or delivery!”
“The flowers I ordered were supposed to be delivered on Friday the 9th. When they had not yet been delivered on the 10th I first did tracking on it which is a joke since the only update was that the delivery date had been changed to the 10th. Later in the evening of the 10th I again checked the tracking and it still said the 10th. I then contacted FTD and was connected with someone who barely spoke English. After struggling to understand what she was saying she put me on hold and when she came back on the line she assured me they would be delivered by 6 pm that evening. I said it’s already 6 pm. She then assured me again that they would be delivered that night. By 9 pm they still had not been received. I again checked the delivery status this morning and the tracking still showed that they would be delivered the 10th. At 2 pm today they finally arrived, however the arrangement was nothing like I’d ordered. To say the least I was very disappointed and I will not be using them again.”
“Charged $100 for a simple bouquet, missed the delivery date by so long that the person was no longer in town to receive them, and would only refund me $19. And only communicated with generic form emails. Out $81 dollars and the person never got their flowers. Total scam. Avoid at all costs.”
“My boyfriend ordered flowers for me to my work which closes at 5, as stated. They attempted delivery at 6:30, when nobody was there. Now they will only refund him 1/3 of what he paid. Ridiculous!!! Never again!”
“I’ll never use this place again. Didn’t even have the respect to call me to tell me the Mother’s Day flowers wouldn’t arrive on time. Left me no option to find something else.”
“Looks like flowers were picked out of the garbage and delivered. FTD did nothing to try and fix the problem or offer a solution. Apparently customer service is not very important to them. I would highly recommend using another source.”
“Complete scam! They are blaming UPS for the flowers not being delivered. No refund offered. Im so disappointed/Buyer beware. Never order from FTD!! I will also contact BBB.”
“Horrible flowers sent for Mother’s Day. The first picture is what I ordered, the others are what was delivered. Never use them again. It will not let me upload the pictures”
“Had flowers delivered on 5/9/25 for Mother’s Day . They arrived with three dead flowers and a sad looking arrangement. The “card” was nothing but a strip of paper that had residual ink all over the message. Sent FTD pics of the mess they sent, and only received a thirty percent return. NEVER AGAIN will I use FTD. They force at least one star to leave a review but the deserve ZERO stars !!”
“Tried to have mother day flowers/teddy bear and chocolates delivered on May 10, 2025. The order never showed which I put it on on May 8, 2025. I didn’t know FTD uses UPS to deliver flowers, so there’s a chance they won’t be fresh. This is deceiving! They only agreed to return $5.45 of the order. I will never use FTD again for any flower delivery, since I know it’s not from a local florist. Buyer beware!!!!!!”
“Atrocious service. Flowereds not delivered on scheduled day twice. Customer service is in another country. Dropped calls. Strong accents hard to understand. Will never use ftd again. They are the worst.”
“The worst service ever!!! I ordered flowers for my mother for Mothers Day on 5/9/2025 to be delivered on 5/10 and she never received them! I deliberately ordered them early so that she could get her flowers a day early. I called 5 times and each time the reps could not find my order number which was in the confirmation email that was sent to me. I had to keep repeating my name and email address. The only compensation that was offered was for ME to pay an additional $2.99 to have the flowers delivered on Mother’s Day! FTD uses a 3rd party vendor to take orders and there is a huge language barrier. It’s impossible to communicate. This experience was disheartening. FTD should be ashamed for this trashy service! I’m going to report this to the Better Business Bureau!”
“Horrible, do not order from FTD.
I spent $136 on Mother’s Day flower. I bought the Dreamy Meadows Deluxe and what I received was just a bunch of cheap flowers that is missing multiple flowers from what was advertised.
I also requested no yellow or orange flowers to be added and to be swapped with anything else, they did the opposite and added more yellow flowers.
My message card was ripped in half and not able to be used.
This place is an absolute scam”
“I received an email stating that flowers had been delivered today. Flowers absolutely not delivered to the delivery residence. Spoke with FTD Customer Service, who was nearly impossible to understand. Barely spoke English. Will never order from them again.”
“Don’t walk away from this website. Run!!! I ordered these premium flowers to be delivered to my mother on Mother’s Day and what came was extremely disappointing. I spent over $200 and they refunded me $45. It is not worth it!!!!!!”
