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FTD Flowers Reviews

2.8 Rating 946 Reviews
41 %
of reviewers recommend FTD Flowers
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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025
Anonymous
FTD Flowers 1 star review on 21st May 2025
Anonymous
FTD Flowers 1 star review on 17th May 2025
Shelly Isabel
FTD Flowers 1 star review on 17th May 2025
Shelly Isabel
FTD Flowers 1 star review on 15th May 2025
Anonymous
FTD Flowers 1 star review on 15th May 2025
Anonymous
FTD Flowers 1 star review on 14th May 2025
Susan
134
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“Sent a sympathy planter (peaceful white garden) and was very disappointed when they sent me a picture of what they received. It was sent from a nursery, just a large planter with 3 or 4 small potted plants inside. No moss no nothing.”
Helpful Report
Posted 2 months ago
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Posted 2 months ago
Anonymous
Verified Reviewer
“They used to be so good, but now they skimp you on your flowers. I ordered a big bouquet for a friend and she received a tiny bouquet. Non only was it a smaller bouquet but they didn't deliver it on the day I asked. This has happened more than once. I will NOT be using them again”
Helpful Report
Posted 2 months ago
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Posted 2 months ago
Dovie Heard
Unverified Reviewer
“Not only did the old flowers look nothing like the picture - they were an absolute embarrassment to our family. Under no circumstance will we ever order from FTD again. Paid $185 for a funeral wreath that had MAYBE $10 worth of old flowers.”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Eric
Verified Buyer
“After flowers were not recieved called FTD to get someone with broken english explain to me that the flowers were delivered. It was 7pm and I had just gotten off the phone with the person who was to get the flowers. The flowers were delivered later that night. It was a Tuesday. Why so late? Why did the representative from FTD tell me the flowers had been delivered when in fact the had not?”
Helpful Report
Posted 2 months ago
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
Posted 2 months ago
Anonymous
Verified Reviewer
“I ordered flowers for a very special occasion on behalf of my incapacitated son. Ordered in Thursday, to be delivered Saturday. They were not delivered y til Tuesday, extremely dried up and withered. They refunded 10$. I will not repeat the same mistake of using this company again.”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Laurie
Verified Buyer
“The flowers arrived wilted. My mother had to prune the outer petals and some of the flowers were already tilted downward. Very disappointed”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Darcy L
Verified Buyer
“I told you at the time of my last order, I will never use FTD again. I discovered, almost immediately, that my delivery date got entered incorrectly. I notified Customer Service (what a misnomer) at once asking to correct the date. They said they couldn’t even though the flowers wouldn’t be sent for a week. That is ridiculous. I wasn’t trying to cancel the sale but just wanted to correct the delivery date. My flowers arrived a week later than the event. Whatever joy I would have felt had it been received as planned was dashed. I am therefore done with FTD and your affiliates despite years of being a loyal and active customer.”
Helpful Report
Posted 2 months ago
Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.
Posted 2 months ago
Shantel Hernandez
Verified Reviewer
“I paid $89 for something that cost maybe $20. It was completely different from what I ordered. It was hideous and I was so embarrassed. They offered to deliver the correct product a day later that never came and then refunded me $19. Never again will I order from this place. Ever! My recommendation is swipe left and go somewhere else. I ordered the glass vase with flowers and got the low budget silver. Flowers were not even close.”
Helpful Report
Posted 2 months ago
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Posted 2 months ago
Jacqueline
Verified Buyer
“beutiful floral arrangement”
Helpful Report
Posted 2 months ago
Thank you so much for your kind words about the floral arrangement and we're thrilled to hear you found it beautiful! Please don't hesitate to contact us if you need any further assistance—we're here to help.
Posted 2 months ago
Anonymous
Unverified Reviewer
“My mother-n-law ordered some flowers and they were supposed to be here today. They never showed up and her aunt is being buried at 11 tomorrow!! They said they couldn’t be there by that time, which is so stupid. Oh and not to mention she had to email them 3 TIMES to get ahold of them to get a refund!! This is absolutely ridiculous, I would 100% NOT RECOMMEND this place.”
Helpful Report
Posted 2 months ago
We apologize for your recent experience. We are unable to locate the order using the provided information. Please contact us to discuss your review further.
Posted 2 months ago
Joel
Verified Buyer
“My daughter sent me a picture of the flowers we ordered. They were awful…cheap-looking and nothing like the picture on the FTD website. Won’t be using FTD again.”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Bradley
Verified Buyer
“The bouquet was much smaller than the picture and flowers were dead. My wife deserved better from you guys after 24 years of marriage. I’m looking for a refund, asap. Jacko.brad@gmail.com”
Helpful Report
Posted 2 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 2 months ago
Anonymous
Unverified Reviewer
“I placed 2 orders & received delivery confirmations for 2 orders; however, I was charged for 3 orders. They refused to refund me for the order that I didn't place. I've disputed with my credit card company. Never again”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Yiu-Sing
Verified Buyer
“My order was not delivered, because the address I provided was incomplete, the unit of the address is 104F not 104.”
Helpful Report
Posted 2 months ago
Thank you for discussing your experience with us. We're glad we could help resolve this issue.
Posted 2 months ago
Pam
Verified Reviewer
“the absolute worst. pass at all costs”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Simon
Verified Reviewer
“The worst experience imaginable — I would not wish this on anyone, not even the President of FTD Flowers. I placed an order that was never delivered, and there was no legitimate explanation. The intended recipient never received their anniversary bouquet on their birthday. Customer service provided nothing but lie after lie. This was a display of complete mismanagement and incompetence. My request for management to contact me directly to verify the problem was refused by outsourced representatives. Never order from this company. In my opinion, they operate like scammers.”
Helpful Report
Posted 2 months ago
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
Posted 2 months ago
Paul
Verified Buyer
“The Soldier's Spray I ordered and paid for never made to the Church, or the funeral home, or the family. Extremely disappointing and an utter shame.”
Helpful Report
Posted 2 months ago
Sue
Verified Buyer
“I ordered Garden of Life Basket deluxe $100, plus delivery charge & tax with a total of $137.72, to be delivered on the same day, Aug 3rd ., I got an email from FTD saying delivery was made at 8pm, I called to check, the recipients did not receive the flowers, have no idea who they delivered the flowers to. I called FTD on Monday to report this, they apologized and said that they would redo and deliver asap. Aug7, I get an email from FTD saying they made delivery. My family called to say they did get the delivery and sent me a picture, it was not the Garden of Life Basket that I had ordered, just some white flowers in a vase, $137.72 for that, are you kidding me. I believe you need to credit my card for this big mistake. I already ordered other flowers from another company whom delivered! I will never again order from FTD. Failed To Deliver-FTD!”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Anonymous
Verified Reviewer
“FTD is terrible. Avoid at all costs! Ordered and paid for 8/8 delivery, no communication unless I call and find out rescheduled for 8/11. Complain, offered 30% discount with delivery guaranteed 8/9. You can guess what happened next. DO NOT ORDER.”
Helpful Report
Posted 2 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 2 months ago
Anonymous
Verified Reviewer
“Ordered flowers for someone's birthday, which was days after their mom died. FTD informed me at almost 5 p.m. on Friday, the day the flowers were supposed to be delivered that they couldn't deliver them. No reason given! Then said they would deliver them on the following MONDAY, the day of the funeral. Not Saturday. And no notice--I could have ordered them from somewhere else if I'd known (I placed the order early on Thursday). Never again.”
Helpful Report
Posted 2 months ago
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
Posted 2 months ago
FTD Flowers is rated 2.8 based on 946 reviews
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