FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.03

3.0 Rating 1,123 Reviews

48 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy as we sent out 2 deliveries. We were notified that one was completed- but not the other. Because it was a funeral it was very difficult to discover if they were received.”

Helpful Report

Posted 6 hours ago

Thank you for sharing your experience. We’re sorry there was confusion about the second delivery and the difficulty confirming receipt during a funeral. We’d like to look into this for you—could you please provide the order number or any additional details so we can investigate and ensure future deliveries are clearly communicated?

Posted 5 hours ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 5 minutes ago

“I ordered a replacement order with my credit apology, placed order last Friday and got my order on time and it looks fresh, it was the Christmas cactus, too bad I had to go through this hassle to get a good order, too bad it had to come down to this”

Helpful Report

Posted 6 days ago

We appreciate you taking the time to post about your experience. We’re glad the replacement order arrived on time and looked fresh, and we’re sorry you had to go through this hassle.

Posted 6 days ago

“Recipient stated the flowers were gorgeous! Delivered very timely.”

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Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

“The flowers were fresh and colorful. The delivery was timely. Only comment the papers used to wrap the base were ripped easily when handled.”

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Posted 2 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 2 weeks ago

“Flowers were great. I paid extra for a generic Happy Anniversary card. They sent a card that said " To My Wife ". Totally Wrong. It was to my Son & his Wife from Me, their Mom. Very embarrassing! Had to explain the issue!”

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Posted 2 weeks ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 2 weeks ago

“Everything was good, delivered promptly”

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Posted 2 weeks ago

We're glad to hear everything was good and delivered promptly. Thank you for choosing FTD—we look forward to serving your florist needs again in the future.

Posted 2 weeks ago

“The bouquet of long stem red roses wilted quickly, which was disappointing.”

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Posted 2 weeks ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 2 weeks ago

“Our latest FTD delivery was from Safeway. Highly recommend you do not use them. Disappointing how quickly the flowers died.”

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Posted 3 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

“Flowers arrived in good shape but wrong color. Orchids were advertised as orange but arrived to recipient as pink.”

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Posted 3 weeks ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 3 weeks ago

“I wish your company would send a photo of the final product to the person who made the purchase. If I buy an arrangement and send it, I would like to know what it looks like. There are times you could ask a close family member- friend to send a photo but there are other times that request would not be appropriate for various reasons. This is something your company should consider.”

Helpful Report

Posted 1 month ago

We appreciate your suggestion to provide photos of the final product to the purchaser. We understand privacy considerations can vary, and we’ll look into practical ways to offer visibility while respecting everyone’s preferences.

Posted 1 month ago

“Recipient was so very pleased with her birthday bouquet. Brightened her day immensely. Delivery was spot on. Thanks to all involved. Will definitely use FTD again.”

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Posted 1 month ago

We’re thrilled the recipient loved the birthday bouquet and that delivery was on time. Thank you for sharing your positive experience.

Posted 1 month ago

“Flowers delivered on time. I was notified about the delivery. But it would have been nice if I had been sent a picture of what it looked like. I have no idea if it was beautiful or not”

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Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“The Fall bouquet was beautiful and worth the money. However, it was packaged in a deep basket that made it very difficult to water without risking leaks and overflow. I would recommend a conventional vase.”

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Posted 1 month ago

Thank you for your thoughtful feedback! We're glad to hear you loved the Fall bouquet and found it beautiful. Your suggestion regarding the packaging is invaluable, and we’ll certainly take it into consideration for future arrangements.

Posted 1 month ago

“The flowers were nice, but I was displeased that I could not make a small change to the note after the order was placed.”

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Posted 1 month ago

“Everything went great except for the cost. The delivery fee was much higher than other florists that are even free sometimes.”

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Posted 1 month ago

Thank you for your feedback! We're glad to hear everything went well with your order. We understand that delivery fees can vary, and we appreciate your insights as we continuously strive to provide the best value.

Posted 1 month ago

“Lovely arrangement but smaller than expected”

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Posted 1 month ago

Thank you for your feedback! We're so glad you loved the arrangement, although we understand it may not have met your size expectations. Your insights help us improve our offerings and ensure customer satisfaction.

Posted 1 month ago

“The Flowers and vase were pretty and appropriate for the birthday ! However the card ( stantard ) was missing so the reciever wasn't sure who the flowers were from ....”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're glad to hear you enjoyed the flowers and vase. We apologize for the oversight with the card and understand how important it is for the recipient to know who the flowers are from. Your comments will help us improve our service.

Posted 1 month ago

“usually very good.”

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Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“I requested delivery on Friday and they didn't arrive until Saturday afternoon.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help

Posted 1 month ago

“I was a little disappointed when I saw what was delivered. I flew to the funeral service, so I was able to see the plant at the service. The size was smaller than I expected. Would it be possible to place sizes with the plant sizes? Thanks”

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Posted 1 month ago

FTD Flowers is rated 3.0 based on 1,123 reviews