FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.10

3.1 Rating 1,546 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually have had no issues, except for this last order. The bouquet was good but the flowers were not fresh, they were open. They only lasted two days😢”

Helpful Report

Posted 2 days ago

Thank you for your continued support and for taking the time to share your feedback. We sincerely apologize that, despite the bouquet meeting your expectations, the flowers arrived already open and did not maintain their freshness, lasting only two days. We appreciate you bringing this matter to our attention and are grateful for the opportunity to address your concerns. Your feedback is important to us, as we strive to provide arrangements that arrive fresh and create a lasting impression. Thank you as well for allowing us the opportunity to resolve this issue. We value your business and hope to provide you with a much better experience in the future.

Posted 2 days ago

“Everything was great. The ordering experience was a little vexing as I had a hard time understanding when he spoke to me, but I just kept asking him to repeat himself. He was very pleasant, just had a hard time understanding his english and hoped he got the order correct, and he did ! My grandaughter was very pleased with her flowers.”

Helpful Report

Posted 1 month ago

We’re so grateful that you took the time to share your experience with us! Thank you!

Posted 1 month ago

“The flowers were beautiful and arrived on time, however the delivery person left them outside on the sidewalk by the entrance door in the 100 degree heat. Our office was open so there was no reason not to bring them inside to the reception desk. Not sure what that was about!”

Helpful Report

Posted 2 months ago

We’re happy to hear the flowers were beautiful and arrived on time. We sincerely apologize for the concern of the arrangement being left outside in extreme heat despite your office being open. A supervisor has reached out and left both a voicemail and an email to discuss this matter further and work toward a resolution. Thank you for bringing this to our attention.

Posted 2 months ago

“Overall I am mainly pleased with my experience. Unfortunately, the arrangements that I've sent the past couple of times look nowhere near as good as the picture on the website and even are missing some of the primary flowers that I chose the arrangement for. That is quite disappointing.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the arrangements you received did not match your expectations or the presentation shown online, particularly regarding the missing focal flowers that were an important part of your selection. We appreciate you bringing this to our attention, as your feedback helps us improve both our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 2 months ago

“I bought 5 bouquets in July and all were nice. The key is I bought all of them on the United X website. It will be curious if I get my promised United Miles for those five purchases ! (when I did it years ago the Miles never came through.)”

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Posted 2 months ago

Thank you for taking the time to review your experience with our service.

Posted 2 months ago

“Nice arrangement. A little slow getting here.”

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Posted 2 months ago

We appreciate you taking the time to post about your experience.

Posted 2 months ago

“Flower's beautiful. Where enjoyed by all.”

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Posted 4 months ago

We're so grateful that you took the time to share your experience with us.

Posted 4 months ago

“Even though the flower arrangement wasn't arranged as the photo showed online, the flowers were still beautiful, and much appreciated.”

Helpful Report

Posted 4 months ago

We appreciate your review and appreciate you taking the time.

Posted 4 months ago

“Flowers were delivered on time and as represented”

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Posted 4 months ago

We appreciate your review and appreciate you taking the time.

Posted 4 months ago

“Reliable in terms of on-time delivery, and usually the quality is quite good. I really like that they use local florists, although sometimes the result is unpredictable. I ordered my sister the Front Porch Bouquet in the Deluxe version. What she got had the same flowers, but seemed pretty light compared to what was shown for "Deluxe" on the website.”

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Posted 4 months ago

Thank you for taking the time to review your experience with our service.

Posted 4 months ago

“The flowers were beautiful and well received but the shipping was ridiculous!”

Helpful Report

Posted 4 months ago

Thank you for your kind words about the flowers—we’re so glad to hear they were beautiful and well received. We sincerely apologize for the shipping experience and appreciate you bringing this to our attention. Thank you as well for giving us the opportunity to address and resolve your concerns—it truly helps us improve.

Posted 4 months ago

“There were there when I needed them. But, I wouldn't exactly call their roses top quality. Some started drooping on the forth day.”

Helpful Report

Posted 4 months ago

We sincerely apologize that the quality of the roses did not meet your expectations. This is not the level of quality we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 4 months ago

“This time I was very pleased! The flowers I ordered and had sent to my mother arrived on time & were exactly what I ordered. And they were beautiful! Last time at Christmas (in fact 2 Christmases in a row), the flowers never came & when a substitute was sent, they were not what I ordered. Customer service did give me a refund.”

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Posted 6 months ago

Thank you for taking the time to review your experience with our service.

Posted 6 months ago

“Flowers were beautiful. The birdhouse was adorable but the card that said who is from was never included so good thing they knew who possibly sent them flowers. This is the second time I’ve written this review.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Posted 6 months ago

“flowers are good. but they came a day late.”

Helpful Report

Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“4 star review for the flowers. 2 stars for the delivery. Door bell rang and I hurried to answer. The flowers were left on a step unwrapped and the driver sped away. I never 👎 had this happen to me before!”

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Posted 6 months ago

We appreciate your review and appreciate you taking the time.

Posted 6 months ago

“They really enjoyed the flowers. The only issue I had was when I was looking for something to order. It seems alot of the selections where not available for that area. So I had to keep searching for an approriate one. Maybe it is just a sign our current times.”

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Posted 6 months ago

We appreciate you taking the time to post about your experience.

Posted 6 months ago

“Timing is everything...thank you, FTD”

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Posted 7 months ago

We appreciate your review and appreciate you taking the time.

Posted 7 months ago

“No comments”

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Posted 8 months ago

Thank you for sharing your feedback. We’re glad you had a positive experience with FTD Flowers.

Posted 8 months ago

“Flowers were beautiful but arrived after the Celebration of Life. FTD Customer Service handled it beautifully with a refund. Disappointed but will use this service again as I have always had a good experience with FTD.”

Helpful Report

Posted 8 months ago

We’re glad the refund was handled smoothly and that you’d consider using our service again despite the delay. We appreciate your feedback and will strive to improve delivery timing in the future.

Posted 8 months ago

FTD Flowers is rated 3.1 based on 1,546 reviews