FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.17

3.2 Rating 1,312 Reviews

52 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timing is everything...thank you, FTD”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“No comments”

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Posted 1 month ago

Thank you for sharing your feedback. We’re glad you had a positive experience with FTD Flowers.

Posted 1 month ago

“Flowers were beautiful but arrived after the Celebration of Life. FTD Customer Service handled it beautifully with a refund. Disappointed but will use this service again as I have always had a good experience with FTD.”

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Posted 1 month ago

We’re glad the refund was handled smoothly and that you’d consider using our service again despite the delay. We appreciate your feedback and will strive to improve delivery timing in the future.

Posted 1 month ago

“Thank you FTD and Happy New Year to your staff. I ordered 5 arrangements this holiday. All delivered on time and all recipients were thrilled. Seems flower prices vary depending on locale but like everything, costs just keep going up. It’s all about giving joy for the holidays. Thank you again.”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“Flowers were nice but delivery did not include sender’s name”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“This was my first order to be delivered in Canada, I kept tracking the delivery, finally I had to contact customer service as it was very late in the day and delivery had not been made. I finally got an e-mail the following day.”

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Posted 1 month ago

Thank you for sharing your experience.

Posted 1 month ago

“Delivered on time. Recipient was happy. The picture looked like the alstroemerias were a bit sad, but maybe they opened later.”

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Posted 1 month ago

Thank you for sharing your experience. We’re glad the delivery was on time and that the recipient was happy.

Posted 1 month ago

“The Christmas flowers looked nice BUT really wanted the Kinkade arrangement!!! Please have them for next year!”

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Posted 1 month ago

Thank you for sharing your experience. We’ll note your request to have the Kinkade arrangement available next year.

Posted 1 month ago

“My only problem was with the delivery. I feel like the delivery person should at least ring or knock on the door to let the person know that they have a package not just sit it in a near by chair or on the porch.”

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Posted 1 month ago

Thank you for sharing your experience.

Posted 1 month ago

“Christmas arrangement for my Mom was perfect. Birthday Orchid Garden I got for my best friends birthday was late and just ok. Was pictured in a nice container but delivered in a cheap plastic garden tray.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Floral arrangement delivered in a timely manner but was not the one I ordered.”

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Posted 1 month ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 1 month ago

“The selection is always so hard to choose from. There are so many beautiful arrangements to choose from for any occasion. That’s the hardest part about ordering… deciding! The website is so easy to navigate and and order from. Definitely recommend!!!”

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Posted 2 months ago

Thank you for taking the time to share your experience, Beth. We’re glad you enjoyed the selection and found the website easy to navigate. We appreciate your recommendation!

Posted 2 months ago

“The tree I ordered was a gift for my mother’s birthday. It was delivered on time and very nice. My only complaint would be, I ordered the deluxe tree (the fuller larger one) and it definitely did not look like it, was more like the middle size, and I paid a lot of money for it.”

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Posted 2 months ago

“Ordering was easy as we sent out 2 deliveries. We were notified that one was completed- but not the other. Because it was a funeral it was very difficult to discover if they were received.”

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Posted 2 months ago

Thank you for sharing your experience. We’re sorry there was confusion about the second delivery and the difficulty confirming receipt during a funeral. We’d like to look into this for you—could you please provide the order number or any additional details so we can investigate and ensure future deliveries are clearly communicated?

Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“I ordered a replacement order with my credit apology, placed order last Friday and got my order on time and it looks fresh, it was the Christmas cactus, too bad I had to go through this hassle to get a good order, too bad it had to come down to this”

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Posted 2 months ago

We appreciate you taking the time to post about your experience. We’re glad the replacement order arrived on time and looked fresh, and we’re sorry you had to go through this hassle.

Posted 2 months ago

“Recipient stated the flowers were gorgeous! Delivered very timely.”

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Posted 2 months ago

We appreciate you taking the time to post about your experience.

Posted 2 months ago

“The flowers were fresh and colorful. The delivery was timely. Only comment the papers used to wrap the base were ripped easily when handled.”

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Posted 2 months ago

We appreciate your review and appreciate you taking the time.

Posted 2 months ago

“Flowers were great. I paid extra for a generic Happy Anniversary card. They sent a card that said " To My Wife ". Totally Wrong. It was to my Son & his Wife from Me, their Mom. Very embarrassing! Had to explain the issue!”

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Posted 2 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 2 months ago

“Everything was good, delivered promptly”

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Posted 2 months ago

We're glad to hear everything was good and delivered promptly. Thank you for choosing FTD—we look forward to serving your florist needs again in the future.

Posted 2 months ago

“The bouquet of long stem red roses wilted quickly, which was disappointing.”

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Posted 2 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 2 months ago

FTD Flowers is rated 3.2 based on 1,312 reviews