FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.11

3.1 Rating 1,462 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even though the flower arrangement wasn't arranged as the photo showed online, the flowers were still beautiful, and much appreciated.”

Helpful Report

Posted 21 hours ago

We appreciate your review and appreciate you taking the time.

Posted 20 hours ago

“Flowers were delivered on time and as represented”

Helpful Report

Posted 23 hours ago

We appreciate your review and appreciate you taking the time.

Posted 22 hours ago

“Reliable in terms of on-time delivery, and usually the quality is quite good. I really like that they use local florists, although sometimes the result is unpredictable. I ordered my sister the Front Porch Bouquet in the Deluxe version. What she got had the same flowers, but seemed pretty light compared to what was shown for "Deluxe" on the website.”

Helpful Report

Posted 23 hours ago

Thank you for taking the time to review your experience with our service.

Posted 22 hours ago

“The flowers were beautiful and well received but the shipping was ridiculous!”

Helpful Report

Posted 23 hours ago

Thank you for your kind words about the flowers—we’re so glad to hear they were beautiful and well received. We sincerely apologize for the shipping experience and appreciate you bringing this to our attention. Thank you as well for giving us the opportunity to address and resolve your concerns—it truly helps us improve.

Posted 20 hours ago

“There were there when I needed them. But, I wouldn't exactly call their roses top quality. Some started drooping on the forth day.”

Helpful Report

Posted 1 week ago

We sincerely apologize that the quality of the roses did not meet your expectations. This is not the level of quality we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 1 week ago

“This time I was very pleased! The flowers I ordered and had sent to my mother arrived on time & were exactly what I ordered. And they were beautiful! Last time at Christmas (in fact 2 Christmases in a row), the flowers never came & when a substitute was sent, they were not what I ordered. Customer service did give me a refund.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“Flowers were beautiful. The birdhouse was adorable but the card that said who is from was never included so good thing they knew who possibly sent them flowers. This is the second time I’ve written this review.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Posted 1 month ago

“flowers are good. but they came a day late.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“4 star review for the flowers. 2 stars for the delivery. Door bell rang and I hurried to answer. The flowers were left on a step unwrapped and the driver sped away. I never 👎 had this happen to me before!”

Helpful Report

Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“They really enjoyed the flowers. The only issue I had was when I was looking for something to order. It seems alot of the selections where not available for that area. So I had to keep searching for an approriate one. Maybe it is just a sign our current times.”

Helpful Report

Posted 1 month ago

We appreciate you taking the time to post about your experience.

Posted 1 month ago

“Timing is everything...thank you, FTD”

Helpful Report

Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“No comments”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’re glad you had a positive experience with FTD Flowers.

Posted 4 months ago

“Flowers were beautiful but arrived after the Celebration of Life. FTD Customer Service handled it beautifully with a refund. Disappointed but will use this service again as I have always had a good experience with FTD.”

Helpful Report

Posted 4 months ago

We’re glad the refund was handled smoothly and that you’d consider using our service again despite the delay. We appreciate your feedback and will strive to improve delivery timing in the future.

Posted 4 months ago

“Thank you FTD and Happy New Year to your staff. I ordered 5 arrangements this holiday. All delivered on time and all recipients were thrilled. Seems flower prices vary depending on locale but like everything, costs just keep going up. It’s all about giving joy for the holidays. Thank you again.”

Helpful Report

Posted 4 months ago

We appreciate your review and appreciate you taking the time.

Posted 4 months ago

“Flowers were nice but delivery did not include sender’s name”

Helpful Report

Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“This was my first order to be delivered in Canada, I kept tracking the delivery, finally I had to contact customer service as it was very late in the day and delivery had not been made. I finally got an e-mail the following day.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience.

Posted 4 months ago

“Delivered on time. Recipient was happy. The picture looked like the alstroemerias were a bit sad, but maybe they opened later.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience. We’re glad the delivery was on time and that the recipient was happy.

Posted 4 months ago

“The Christmas flowers looked nice BUT really wanted the Kinkade arrangement!!! Please have them for next year!”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience. We’ll note your request to have the Kinkade arrangement available next year.

Posted 4 months ago

“My only problem was with the delivery. I feel like the delivery person should at least ring or knock on the door to let the person know that they have a package not just sit it in a near by chair or on the porch.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience.

Posted 4 months ago

“Christmas arrangement for my Mom was perfect. Birthday Orchid Garden I got for my best friends birthday was late and just ok. Was pictured in a nice container but delivered in a cheap plastic garden tray.”

Helpful Report

Posted 4 months ago

FTD Flowers is rated 3.1 based on 1,462 reviews