FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.19

3.2 Rating 1,245 Reviews

53 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you FTD and Happy New Year to your staff. I ordered 5 arrangements this holiday. All delivered on time and all recipients were thrilled. Seems flower prices vary depending on locale but like everything, costs just keep going up. It’s all about giving joy for the holidays. Thank you again.”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“Flowers were nice but delivery did not include sender’s name”

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Posted 1 week ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 week ago

“This was my first order to be delivered in Canada, I kept tracking the delivery, finally I had to contact customer service as it was very late in the day and delivery had not been made. I finally got an e-mail the following day.”

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Posted 1 week ago

Thank you for sharing your experience.

Posted 1 week ago

“Delivered on time. Recipient was happy. The picture looked like the alstroemerias were a bit sad, but maybe they opened later.”

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Posted 1 week ago

Thank you for sharing your experience. We’re glad the delivery was on time and that the recipient was happy.

Posted 1 week ago

“The Christmas flowers looked nice BUT really wanted the Kinkade arrangement!!! Please have them for next year!”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We’ll note your request to have the Kinkade arrangement available next year.

Posted 1 week ago

“My only problem was with the delivery. I feel like the delivery person should at least ring or knock on the door to let the person know that they have a package not just sit it in a near by chair or on the porch.”

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Posted 1 week ago

Thank you for sharing your experience.

Posted 1 week ago

“Christmas arrangement for my Mom was perfect. Birthday Orchid Garden I got for my best friends birthday was late and just ok. Was pictured in a nice container but delivered in a cheap plastic garden tray.”

Helpful Report

Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“Floral arrangement delivered in a timely manner but was not the one I ordered.”

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Posted 1 week ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 1 week ago

“The selection is always so hard to choose from. There are so many beautiful arrangements to choose from for any occasion. That’s the hardest part about ordering… deciding! The website is so easy to navigate and and order from. Definitely recommend!!!”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience, Beth. We’re glad you enjoyed the selection and found the website easy to navigate. We appreciate your recommendation!

Posted 2 weeks ago

“The tree I ordered was a gift for my mother’s birthday. It was delivered on time and very nice. My only complaint would be, I ordered the deluxe tree (the fuller larger one) and it definitely did not look like it, was more like the middle size, and I paid a lot of money for it.”

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Posted 3 weeks ago

“Ordering was easy as we sent out 2 deliveries. We were notified that one was completed- but not the other. Because it was a funeral it was very difficult to discover if they were received.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience. We’re sorry there was confusion about the second delivery and the difficulty confirming receipt during a funeral. We’d like to look into this for you—could you please provide the order number or any additional details so we can investigate and ensure future deliveries are clearly communicated?

Posted 3 weeks ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 weeks ago

“I ordered a replacement order with my credit apology, placed order last Friday and got my order on time and it looks fresh, it was the Christmas cactus, too bad I had to go through this hassle to get a good order, too bad it had to come down to this”

Helpful Report

Posted 4 weeks ago

We appreciate you taking the time to post about your experience. We’re glad the replacement order arrived on time and looked fresh, and we’re sorry you had to go through this hassle.

Posted 4 weeks ago

“Recipient stated the flowers were gorgeous! Delivered very timely.”

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Posted 1 month ago

We appreciate you taking the time to post about your experience.

Posted 1 month ago

“The flowers were fresh and colorful. The delivery was timely. Only comment the papers used to wrap the base were ripped easily when handled.”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“Flowers were great. I paid extra for a generic Happy Anniversary card. They sent a card that said " To My Wife ". Totally Wrong. It was to my Son & his Wife from Me, their Mom. Very embarrassing! Had to explain the issue!”

Helpful Report

Posted 1 month ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 1 month ago

“Everything was good, delivered promptly”

Helpful Report

Posted 1 month ago

We're glad to hear everything was good and delivered promptly. Thank you for choosing FTD—we look forward to serving your florist needs again in the future.

Posted 1 month ago

“The bouquet of long stem red roses wilted quickly, which was disappointing.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“Our latest FTD delivery was from Safeway. Highly recommend you do not use them. Disappointing how quickly the flowers died.”

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Posted 1 month ago

“Flowers arrived in good shape but wrong color. Orchids were advertised as orange but arrived to recipient as pink.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“I wish your company would send a photo of the final product to the person who made the purchase. If I buy an arrangement and send it, I would like to know what it looks like. There are times you could ask a close family member- friend to send a photo but there are other times that request would not be appropriate for various reasons. This is something your company should consider.”

Helpful Report

Posted 1 month ago

We appreciate your suggestion to provide photos of the final product to the purchaser. We understand privacy considerations can vary, and we’ll look into practical ways to offer visibility while respecting everyone’s preferences.

Posted 1 month ago

FTD Flowers is rated 3.2 based on 1,245 reviews