FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.17

3.2 Rating 1,392 Reviews

52 %

of reviewers recommend FTD Flowers

Company Reviews

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This time I was very pleased! The flowers I ordered and had sent to my mother arrived on time & were exactly what I ordered. And they were beautiful! Last time at Christmas (in fact 2 Christmases in a row), the flowers never came & when a substitute was sent, they were not what I ordered. Customer service did give me a refund.”

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Posted 3 days ago

Thank you for taking the time to review your experience with our service.

Posted 3 days ago

“Flowers were beautiful. The birdhouse was adorable but the card that said who is from was never included so good thing they knew who possibly sent them flowers. This is the second time I’ve written this review.”

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Posted 4 days ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Posted 4 days ago

“flowers are good. but they came a day late.”

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Posted 1 week ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 week ago

“4 star review for the flowers. 2 stars for the delivery. Door bell rang and I hurried to answer. The flowers were left on a step unwrapped and the driver sped away. I never 👎 had this happen to me before!”

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Posted 1 week ago

We appreciate your review and appreciate you taking the time.

Posted 1 week ago

“They really enjoyed the flowers. The only issue I had was when I was looking for something to order. It seems alot of the selections where not available for that area. So I had to keep searching for an approriate one. Maybe it is just a sign our current times.”

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Posted 1 week ago

We appreciate you taking the time to post about your experience.

Posted 1 week ago

“Timing is everything...thank you, FTD”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“No comments”

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Posted 2 months ago

Thank you for sharing your feedback. We’re glad you had a positive experience with FTD Flowers.

Posted 2 months ago

“Flowers were beautiful but arrived after the Celebration of Life. FTD Customer Service handled it beautifully with a refund. Disappointed but will use this service again as I have always had a good experience with FTD.”

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Posted 3 months ago

We’re glad the refund was handled smoothly and that you’d consider using our service again despite the delay. We appreciate your feedback and will strive to improve delivery timing in the future.

Posted 3 months ago

“Thank you FTD and Happy New Year to your staff. I ordered 5 arrangements this holiday. All delivered on time and all recipients were thrilled. Seems flower prices vary depending on locale but like everything, costs just keep going up. It’s all about giving joy for the holidays. Thank you again.”

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Posted 3 months ago

We appreciate your review and appreciate you taking the time.

Posted 3 months ago

“Flowers were nice but delivery did not include sender’s name”

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Posted 3 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 months ago

“This was my first order to be delivered in Canada, I kept tracking the delivery, finally I had to contact customer service as it was very late in the day and delivery had not been made. I finally got an e-mail the following day.”

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Posted 3 months ago

Thank you for sharing your experience.

Posted 3 months ago

“Delivered on time. Recipient was happy. The picture looked like the alstroemerias were a bit sad, but maybe they opened later.”

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Posted 3 months ago

Thank you for sharing your experience. We’re glad the delivery was on time and that the recipient was happy.

Posted 3 months ago

“The Christmas flowers looked nice BUT really wanted the Kinkade arrangement!!! Please have them for next year!”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’ll note your request to have the Kinkade arrangement available next year.

Posted 3 months ago

“My only problem was with the delivery. I feel like the delivery person should at least ring or knock on the door to let the person know that they have a package not just sit it in a near by chair or on the porch.”

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Posted 3 months ago

Thank you for sharing your experience.

Posted 3 months ago

“Christmas arrangement for my Mom was perfect. Birthday Orchid Garden I got for my best friends birthday was late and just ok. Was pictured in a nice container but delivered in a cheap plastic garden tray.”

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Posted 3 months ago

“Floral arrangement delivered in a timely manner but was not the one I ordered.”

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Posted 3 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 3 months ago

“The selection is always so hard to choose from. There are so many beautiful arrangements to choose from for any occasion. That’s the hardest part about ordering… deciding! The website is so easy to navigate and and order from. Definitely recommend!!!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience, Beth. We’re glad you enjoyed the selection and found the website easy to navigate. We appreciate your recommendation!

Posted 3 months ago

“The tree I ordered was a gift for my mother’s birthday. It was delivered on time and very nice. My only complaint would be, I ordered the deluxe tree (the fuller larger one) and it definitely did not look like it, was more like the middle size, and I paid a lot of money for it.”

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Posted 3 months ago

“Ordering was easy as we sent out 2 deliveries. We were notified that one was completed- but not the other. Because it was a funeral it was very difficult to discover if they were received.”

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Posted 3 months ago

Thank you for sharing your experience. We’re sorry there was confusion about the second delivery and the difficulty confirming receipt during a funeral. We’d like to look into this for you—could you please provide the order number or any additional details so we can investigate and ensure future deliveries are clearly communicated?

Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“I ordered a replacement order with my credit apology, placed order last Friday and got my order on time and it looks fresh, it was the Christmas cactus, too bad I had to go through this hassle to get a good order, too bad it had to come down to this”

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Posted 4 months ago

We appreciate you taking the time to post about your experience. We’re glad the replacement order arrived on time and looked fresh, and we’re sorry you had to go through this hassle.

Posted 4 months ago

FTD Flowers is rated 3.2 based on 1,392 reviews