Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.10

“Recipient was so very pleased with her birthday bouquet. Brightened her day immensely. Delivery was spot on. Thanks to all involved. Will definitely use FTD again.”

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Posted 10 months ago

We’re thrilled the recipient loved the birthday bouquet and that delivery was on time. Thank you for sharing your positive experience.

Posted 10 months ago

“Flowers delivered on time. I was notified about the delivery. But it would have been nice if I had been sent a picture of what it looked like. I have no idea if it was beautiful or not”

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Posted 10 months ago

Thank you for taking the time to review your experience with our service.

Posted 10 months ago

“The Fall bouquet was beautiful and worth the money. However, it was packaged in a deep basket that made it very difficult to water without risking leaks and overflow. I would recommend a conventional vase.”

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Posted 11 months ago

Thank you for your thoughtful feedback! We're glad to hear you loved the Fall bouquet and found it beautiful. Your suggestion regarding the packaging is invaluable, and we’ll certainly take it into consideration for future arrangements.

Posted 11 months ago

“The flowers were nice, but I was displeased that I could not make a small change to the note after the order was placed.”

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Posted 11 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 11 months ago

“Everything went great except for the cost. The delivery fee was much higher than other florists that are even free sometimes.”

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Posted 11 months ago

Thank you for your feedback! We're glad to hear everything went well with your order. We understand that delivery fees can vary, and we appreciate your insights as we continuously strive to provide the best value.

Posted 11 months ago

“Lovely arrangement but smaller than expected”

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Posted 11 months ago

Thank you for your feedback! We're so glad you loved the arrangement, although we understand it may not have met your size expectations. Your insights help us improve our offerings and ensure customer satisfaction.

Posted 11 months ago

“The Flowers and vase were pretty and appropriate for the birthday ! However the card ( stantard ) was missing so the reciever wasn't sure who the flowers were from ....”

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Posted 11 months ago

Thank you for your feedback! We're glad to hear you enjoyed the flowers and vase. We apologize for the oversight with the card and understand how important it is for the recipient to know who the flowers are from. Your comments will help us improve our service.

Posted 11 months ago

“usually very good.”

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Posted 11 months ago

Thank you for taking the time to review your experience with our service.

Posted 11 months ago

“I requested delivery on Friday and they didn't arrive until Saturday afternoon.”

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Posted 11 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help

Posted 11 months ago

“I was a little disappointed when I saw what was delivered. I flew to the funeral service, so I was able to see the plant at the service. The size was smaller than I expected. Would it be possible to place sizes with the plant sizes? Thanks”

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Posted 11 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 11 months ago

“I sent the flowers to my sister for her birthday. She received them and sent me a picture. They are beautiful thank you for that. I do have a complaint. I paid $6.99 for a greeting card and instead of a card, she received a piece of paper, a trifold piece of paper with what I wanted to say to her on it. I was very disappointed. I called and complained immediately, and I am being reimbursed the money for the card thank you for that. I have never had this problem before and I will not be buying another greeting card.”

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Posted 11 months ago

Thank you so much for taking the time to leave a review of your recent experience. Your feedback means a lot to us. We really appreciate it!

Posted 11 months ago

“I personally did not get to see the plant but the recipient told me it was very pretty”

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Posted 11 months ago

We appreciate you taking the time to post about your experience.

Posted 11 months ago

“I ordered flowers for a friend’s birthday. They did show up on her birthday and they were lovely but they had the wrong card attached. It was a sympathy card for someone’s funeral.”

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Posted 11 months ago

Thank you for your feedback! We're glad the flowers arrived on time and were lovely. We sincerely apologize for the card mix-up and appreciate your understanding in this matter.

Posted 11 months ago

“Add on fees too much but recipients loved the arrangement”

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Posted 11 months ago

We appreciate your review and appreciate you taking the time.

Posted 11 months ago

“Whatever happened to you using a local florist ? Now receiving flowers is a DYI project. I specifically used you expecting flowers from a local florist. Didn’t happen.”

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Posted 11 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 11 months ago

“Other to a the fact that they delivers a week earlier than I asked the flowers are beautiful Still not sure why they were delivered so early.”

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Posted 1 year ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 year ago

“The flowers sent were pretty and fragrant, but looked NOTHING like the ones in the picture !”

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Posted 1 year ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 year ago

“The birthday day cookie order was delivered within the timeframe promised. But, the cookies that I ordered for my friend was replaced without my knowledge. The recipient has a sweet tooth and didn't really mind.”

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Posted 1 year ago

Thank you for your review, Renee! We're glad to hear that your order was delivered on time and that your friend enjoyed the cookies, even with the substitution. We appreciate your understanding and look forward to serving you again!

Posted 1 year ago

“Flowers were as pictured. Delivery was a day late.”

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Posted 1 year ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 year ago

“My friend loved the flowers I had sent to her. However, the delivery was less than 5 stars. She just happened to see the driver leave her front door. He did not knock or ring the bell. When she opened the door, there were the flowers sitting in the hot sun. It was a very hot day. If she hadn't seen him leave, they would have been ruined.”

Helpful Report

Posted 1 year ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 year ago

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