Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.76

“I ordereed the flowers to be dleivered on Thursday - the day after my friend's surgery. She thanked me for the flowers. I went to visit her the next day and saw the flowers - I was embarrassed! They were cheap yellow daisies and lililies - already dying - for &75 it was like leftovers - terrible service”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“My wife received flowers that had been in a hot truck all day in Texas. Flowers were in a box a were almost dead. Very disappointed.”

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Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“The flowers I ordered looked nothing like the ones shown online. My friend sent me a photo of what she received, and I was extremely disappointed. It felt like false advertising, and the quality was nowhere near worth the high price I paid.”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Plant was never delivered even after 3 phone calls. I will nevet use them again”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“I have not had a good experience using FTD and I will most likely no longer use them as a vendor. I had ordered a large bouquet with a balloon to be delivered for a family members 90th birthday. I received confirmation the flowers were delivered and, although dozens of people were at the delivery address for the birthday party, nobody ever saw or received the order. I have had difficulty communicating with this vendor, the website chat has not worked and I had to submit an email request for assistance. I submitted this 3 days ago and still have not received a follow up or confirmation of a replacement bouquet being sent. I'm extremely disappointed with my experience with FTD.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“My flower order was delivered one day late (after the event), and were left of a West-facing sun-baked front porch. No notice was given to the recipient. It's a mistake to assume your order from FTD will be reliable or fresh when delivered. Never again!”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Did not receive flowers on time as requested. 2 days later. Very disappointed.”

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Posted 2 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could resolve this for you.

Posted 2 months ago

“They present themselves as having local shops do the set up and delivery. They do not. Actually they ship via UPS. And then the day of delivery the flowers do not arrive. If you inquire they send you to waste your time tracking it. It showed up still in a UPS hub. Expecting delivery in one or two days. It was for a Birthday celebration. No need anymore. The party is over. I enter the complaint and they propose to issue a 20% refund. Which is of no use. WILL NEVER ORDER FROM THEM AGAIN. Carefull do not fall into the ilussion of local flower shop delivery.”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Worst service ever. First they changed the delivery address AFTER I called to verify, then they email they can’t deliver on the date requested. (Ordered 4 days before needed.) When calling to cancel the order all together, they kept saying I did not understand, they couldn’t deliver on the day requested, but they would be happy to cancel the original order and place new order. I kept saying to cancel the order altogether and they kept saying I didn’t understand. Ridiculous!! Will never use FTD again.”

Helpful Report

Posted 2 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the cancellation and refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 2 months ago

“Ordered a nice arrangement for a coworker that just had a baby. Called to say how unhappy I was, and they offered to send more flowers, telling me they would be beautiful. They should have been beautiful the first time! How ridiculous is that? And how embarrassing? Anyway, this is what I ordered versus what was delivered.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 months ago

“I was fooled into clicking into the FTD website, which popped up when I was searching for the legitimate florist in my mother's town. I know flowers are expensive, but for $100 I expected a quality arrangement that RESEMBLED THE WEBSITE DESCRIPTION. The florist took every shortcut including substituting dried purple statice for blue delphinium. The arrangement on the website specifically said the flowers pictured would be available for delivery that day. I would have let it all slide, but the whole arrangement died the next day! When I wrote to FTD, they had me fill out a form as if they would re-deliver a new arrangement, but then sent an email for a 30% refund instead. So much for any guarantee. After using shady practices to poach my business, and then completely failing to deliver,I wouldn't trust them with a handful of dandelions.”

Helpful Report

Posted 2 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 2 months ago

“So I ordered 2 flower arrangements for my wife's birthday. 50 roses plus another arrangement. 1 came from a local florist the 50 roses with a vase and chocolates were shipped originally to be delivered early in the day so its now 7:30 pm parties over no roses. The chocolates are probably all melted and no good. Very Poor company would never recommend them to anyone. Further update when the flowers are actually delivered.”

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Posted 3 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 3 months ago

“Flowers did not get delivered on original delivery date. FTD stated an attempt to deliver was made but no one answered the door. Well the recipient WAS home and a Ring Doorbell at the residence. The doorbell did NOT ring and NO alert from Ring. Hmmmmmm”

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Posted 3 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with

Posted 3 months ago

“I WAS VERY DISAPPOINTED WITH ARRANGEMENT OF FLOWERS I GOT MY GIRLFRIEND BIRTHDAY They have no water when they delivered them and they look dry flowers. So I will not recommend want to buy any more flowers from you guys.”

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Posted 3 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Horrible. Ordered flowers on Sunday for same day delivery to a friend whose mother died. Only found out today, Wednesday,’ that they are just now “ready for delivery,” with no date provided, and only by calling did I find out they won’t be delivered until tomorrow - and I don’t trust they’ll be delivered. Just cancelled the order because I don’t trust your company and will use another florist.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“VERY UPSET & DISAPPOINTED! Order was never recieved even though they said it showed delivered. My grandmother never got her floral delivery!”

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Posted 3 months ago

Thank you for bringing this to our attention and taking the time to speak with us. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“I paid $132.40 for the "Rays of Life Bouquet - Deluxe" to be delivered to my mom on her 90th birthday. I get a email stating it wasn't going to be delivered. I called and the agent sent the order to a different florist for delivery. It wasn't delivered and stated it would be delivered the next morning before noon. It wasn't! I said if it's not delivered by 6pm to cancel the order. It was delivered approx. 7:30PM. The bouque she got was no better than flowers you could get at the grocery store for $20 bucks! I know, she sent me a picture of it, TERRIBLE! I'll never again use your service”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Flowers were left in a hallway not Delivered to the actual office , the person who the flowers were meant for received them the day after after a fellow employee found them outside , no calls to ask where the office is ,, never would ever use or recommend”

Helpful Report

Posted 3 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“Worse bouquet I have ever seen. We ordered the flowers on a Tuesday to be delivered 2 days later on Thursday. I thought the flower order would go to a local FTD florist but delivered till the requested day. Later that day I received an email the flowers were being shipped from Texas to be delivered on Thursday. I live in Idaho. I happen to be at the recipient's home when the flowers got there. The flowers were wilted and some half dead. I was able to notify FTD 2 days letter and the situation was rectified. I will continue to order from FTD, but hopefully will not go through this again.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

“I ordered flowers on Wednesday to be delivered on Friday. On Thursday I received an email with a UPS tracking number that said the flowers would arrive on Monday. When they arrived, the flowers were dried out and stinky. What a terrible experience”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 3 months ago

FTD Flowers Reviews

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