Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

“I realize my issue was not the fault off FTD but the florist that received my order. Dynamic Flowers of Royal Oak should be removed from the FTD list of florist. i placed and order online to receive the deluxe size sympathy arrangement and instead Dynamic delivered the small size. The message I added for the card was not what I requested. I called FTD twice the first time I was told that another arrangement would be sent to the family. That didn't happen. I called again and they offered me 30% refund. That's the delivery charge duh! I just made up my mind that there no since in arguing and took the 30%. I will be selective next time I have to order flowers and will find out what local florist they use first. In the mean time Dynamic Flowers will never get my business and I will review them as well.”

Helpful Report

Posted 2 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 2 months ago

“Do not use this company! I was so embarrassed! My friends Father just got out of the hospital and was finally able to come home, so I send a flower arrangement. So EMBARRASSING! I will attach photos.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“I ordered a 30 rose bouquet a card and chocolate bar. It was delivered on time. However, she got a card six wilted roses and no chocolate bar. I would rather have sent nothing than for this to be delivered to her work. I felt completely humiliated. I called the service number and they wanted to give me 1/3 back. Wow! Talk about adding insult to injury. Rest assured that for the remainder of my life, I will never utilize you again and will try to save as many people as possible from you as I can.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Deeply disappointed. A $100+ bouquet should last more than 3 days. The arrangement was shipped dry and left at the doorstep in direct sun on a hot day. It never recovered, even after trimming the ends and a night in a cool room. What should a have been a lovely gift for a 52nd anniversary was a disappointment. Would not recommend this company to anyone.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“For our 25th wedding anniversary, my husband had 2 dozen roses sent to me. There were several issues with the experience: 1. They were delivered in the afternoon in a box by UPS. I WFH and was there, but had no idea that they had been left on my porch. 2. When I opened the box, I found the ceramic vase shattered into pieces because there was ZERO packaging inside the box. The roses were already wilting because they were not wrapped in anything but a rubber band. 3. The "card" was a piece of white paper cut into a rectangle and folded, and every punctuation was turned into some weird symbols. 4. There were no packets for the water or anything else in the box. 5. AND THE CHERRY ON TOP... when my husband called to inform them there response was "I'm sorry that happened, we will send a replacement as soon as they are available again." That's it! I don't want a replacement; I want him to be refunded for the poor product and service he was given. Our anniversary is over; the gesture was sweet and appreciated despite FTD's epic failure. Also, it has now been 11 days and nothing— no correspondence or packages from FTD. What a disappointment.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“I realize that fflower substitutions are sometimes necessary when the flowers pictured are unavailable but the shape/style of the arrangement should be fairly similar to the chosen arrangement. The arrangement sent has no resemblance to the one I chose. I don’t even like what was sent and am so disappointed that I will never order from FTD again.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“I only order from FTD specifically because a local florist will prepare and deliver the flowers, which will all be in bloom and look lovely. My sister’s birthday flowers were delivered in a box. Only some were blooming upon delivery, so she never got to see the full bouquet at its best. I am very disappointed.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“They did not look like photo. No iris’s at all”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“St3ms yellow, petals falling off”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 2 months ago

“Flowers came slightly wilted and unbloomed. I figured it would be ok after a day but the next day they started to die. Shortest lasting flowers I’ve ever purchased.”

Helpful Report

Posted 2 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 2 months ago

“The flowers delivered to my 92 yr old Aunt were not close to what was chosen online. Going forward I'll just go to local StopnShop for flowers and deliver myself.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“The flowers were not as pictured at all; they did not look fresh. Additionally, I asked for a balloon and they sent a red heart balloon (appeared to be Valentine’s Day leftovers), although my message said congratulations. So, the balloon was not appropriate for the reason/occasion for the flowers.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“First thing of flowers my mom ordered me were not the premium ones she ordered, the rubber bands amd zip ties were so tight it broke the flowers and they were hard to remove, the flowers themselves didn't look the best either. She called and complained so instead of a refund thet offered to send the correct flowers in a few days. I get the flowers today and it was the same basic flowers as last time instead of the premium, then as a passive aggressive response they doubled up the rubber bands on the flowers and theres a foot print on the printed note and it was thrown in the box instead of put in the sleeve along with the coupon just thrown in the box. Horrible company and horrible flowers. My bf ordered from Garden View Flowers and they are wayyy better.”

Helpful Report

Posted 2 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 2 months ago

“Terrible. Left flowers on a hot porch and then ended up not even being remotely close to what I ordered. Would not recommend”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“1-Star Review – FTD I rarely write reviews, but this needs to be said. I ordered a deluxe funeral arrangement through FTD for a 3:00 PM visitation. I was traveling from San Francisco to Orlando and monitored the order all day as it showed “accepted” and on track. 3:00 PM came and went—no delivery. No communication. By 5:30 PM, I had to step away from my grieving family during the visitation to chase down their customer service. Instead of urgency or compassion, I was met with delays, excuses, and a process where I had to wait to see if my situation would even be escalated. The most unacceptable part: the funeral home identified a local florist ready to fulfill the order immediately, but FTD refused, stating “we don’t work with them.” Policies mattered more than people in a moment of loss. Because of their failure, I had to spend an additional $250 out of pocket to ensure flowers were present. To make matters worse, they called me on the day of the funeral—completely tone-deaf to the reality that a family is grieving, not waiting on a customer service follow-up after a failed delivery. Then, the following morning, an arrangement finally showed up—late, irrelevant, and completely unacceptable. The flowers were wilted and dead and had to be thrown away. There was no note, no apology, no condolences. FTD didn’t just fail to deliver flowers—they created additional emotional distress during one of the most difficult moments for my family. Do not rely on them. Shop local.”

Helpful Report

Posted 3 months ago

The Vice President previously reached out via email to further discuss your experience. He has confirmed that he did not receive a response and would still welcome the opportunity to speak with you. Please feel free to reach out at your convenience, or contact us directly if you are unable to locate the his original email.

Posted 2 months ago

“I have ordered Sympathy Flowers For a Funeral About 5 days before the event and FTD sent an email about 40 minutes before, asking for details as I have already given upon order. They informed me last minute that they are unable to send the flowers. This is unacceptable and inexcusable as I wanted to comfort my family.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“Should have read the reviews and better business I assumed they were legit being around so long my 👎 tried to add pictures but would not download them”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“I purchased same day flowers on Saturday (since they don’t deliver on Sunday) The recipient’s birthday was Sunday. They sent me an email stating they were now delivering on Monday ( day after her birthday)….then later that day I got another email stating it would now be on Thursday! I told them to cancel and I went with a different company. I didn’t realize FTD actually has a lot of complaints! I should have checked first before placing the order.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“I was shocked to see an $11 charge just to prevent advertisements from appearing on an obituary/sympathy card. Charging grieving customers extra to keep ads off a condolence message is incredibly exploitative and frankly very classless. Moments of loss should not be treated as an opportunity for upselling. A sympathy message should be handled with basic dignity and respect, not turned into an ad placement unless someone pays to remove it. I strongly urge you to reconsider this policy. It reflects very poorly on a company that claims to provide services meant to honor and comfort people during a time of grief.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 3 months ago

“Never received confirmation on delivery and my Mom told me that she did not receive the flowers.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

FTD Flowers Reviews

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