Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

“What I ordered and what I got. Not even close to the same thing. The plant i got was just sad. Came in a basket with a bow and a bunch of moss. Nothing like what was described. I would not recommend.”

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Posted 4 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 4 months ago

“The flowers arrived on valentines in the evening for one thing. The flowers leaves when my husband was putting it together was all over the floor some roses were falling of the stem, the roses doesn't look fresh at all and he spent alot of money on this arrangement when Publix has better looking arrangement for 10 times cheaper! Did I mention that it arrived that evening? The day was over....”

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Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“The service was awful. I never received the flower arrangement my husband sent me. The delivery person delivered the wrong one. It was meant for someone else. They left it at the door and didn't even knock. It was arranged by Smith Flowers in Kaysville, Utah. No one answered the phone any of the times I tried. Next time, my husband will use a different company. Terrible service 👎🏼”

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Posted 4 months ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 4 months ago

“I ordered, and was charged, for the 'Premium' size, but they delivered a 'Standard'. They delivered to the wrong address entirely, and a kind neighbor delivered to me. Add-ons look extremely cheap. Will NEVER order from them again.”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“Accidently ordered from here instead of 1800 flowers like usual. Order was completely wrong and the best they would do is refund $11. Never use them again.”

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Posted 4 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 4 months ago

“The flowers were ordered 2.11/26 for delivery by 2/14; same day delivery advertised. On 2/13 email sent stating the flowers would not be one day late but 2 days late and delivered on Monday 2/16/2026. What a disappointment. On Friday they were still advertising delivery on 2/14. They are not truthful and there resolution is to offer $10.00 coupon on a future disappointment fool me once shame on you, fool me twice same on me. No thanks.”

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Posted 4 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 4 months ago

“When I order the flowers I thought they have arrived in a vase which I paid extra for. They came in box with a broken vase $132.00. What a big disappointment never again. Customer just bad as the delivery could not understand the language terrible!! Never again”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“FTD is pure trash!!! Do not waste your money. I ordered 50 long stemmed roses and got 50 ugly and dying roses some cut to 5 inches long. I’m am FURIOUS!!! I own an internet radio station that is listened to worldwide. I will campaign about how horrible FTD is and I will advise all of my listeners to NEVER EVER purchase from this trashy company.”

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Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“Sending out half dead plants as a gift is unexpected... sending no contact of the florist that filled the order”

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Posted 4 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 4 months ago

“They took my order on 2/4 to be delivered on 2/12. Now the say they are too busy to deliver it but took my money. What a crock. I will never use them again.”

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Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“Not impressed at with the flowers or the delivery. The box was placed upside on the front porch destroying multiple flowers, multiple flowers where already dying upon delivery, as well as their delivery person didn't call the number that FTD asked me to provide in case of issues. Absolutely terrible service and I wouldn't recommend.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“This company is terrible. I ordered an arrangement for my mom's 75th birthday. They said it was delivered, but when I called because it was nowhere to be found, they couldn't provide proof. I had to contact support three separate times to get a solution. They outsource all of their support, which is extremely difficult to deal with. The only solution they provided me was to deliver it TWO DAYS after I initially needed it to be delivered. Once it was finally delivered, it was about half the size it was advertised as.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“Do NOT use this flower service! I was extremely disappointed with the quality and overall outcome of the bouquet. None of the flowers that were in the picture were replicated in the bouquet. It looked tacky and was poorly assembled. Don’t waste your money.”

Helpful Report

Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“FTD has lost all my future business. I ordered a lovely bouquet for my wife and accidentally put the wrong delivery date in. With more than 2 weeks until delivery and a desire to have a LATER delivery date. FTD said that the order was already set and that I could not make an edit.”

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Posted 4 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 4 months ago

“Flowers were delivered to the wrong location after I spoke to three different people who confirmed the delivery. I was told it would be redelivered to the correct location and that I would receive a partial refund for the issues. Flowers were never delivered to the correct address, and no refund has been issued to date.”

Helpful Report

Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“Total failure to deliver flowers to a loved one in hospital. I paid extra to have same day delivery. That didn't happen and they didn't refund that surcharge until I complained. Then they stated that the order wouldn't be delivered until after my sister was released from the hospital. 4 days. Ridiculous. Think twice before you use FTD for flowers. They over promise and under deliver. Very disappointed.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 4 months ago

“didn't show up in time. delivered to the wrong address. individuals who got it, brought it over the next day”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“Their website vs what I received. Epic Fail!”

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Posted 5 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 5 months ago

“Ordered a bouquet specifically for the amount of specific flowers and colors. What was ordered and what was sent was not even close. While I know things can be switched out, it was ridiculous for what we were charged vs what we ordered. It looked like they threw whatever waws left over and did not go by the picture what so ever.”

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Posted 5 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 5 months ago

“Bought flowers for my daughter’s birthday and flowers showed a day late and dead. FTD refunded the money I paid extra to ensure timely delivery but have completely lost my trust. Easy to order flowers but what good is it if shipped in a box and dead. Don’t waste your money get a local florist these guys are crooks”

Helpful Report

Posted 5 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 5 months ago

FTD Flowers Reviews

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