FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.03

3.0 Rating 1,124 Reviews

48 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iam VERY upset with this company! I ordered these specifically for my mother in laws birthday..... which was TODAY.... that's why i put the delivery date today, and they NEVER came today!!!. I should have never used this company. I have always ordered local and i decided to give yall a try and not only was my package NOT delivered today but when I placed the order yesterday my total was 65 dollars and some change. But yall charged my card 80 something dollars. NEVER again will i use this company!!!”

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Posted 5 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 5 months ago

“I have ordered from FTD twice in the last 6 months. Both times the orders were to congratulate my children on opening a business. The March ordered arrived 3 days late. I did not complain and I accepted that things happen. It was unfortunate but not life altering. I gave them another try and they failed again. I placed an order on July 12th to be delivered on July 15th for a Grand Opening. I have reached out several times and now they are saying it should be there by July 17th. This is unacceptable for orders that were each over $100. Contact a florist directly in the town you are sending to and avoid FTD at all costs.”

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Posted 5 months ago

A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.

Posted 5 months ago

“The photo did not depict the actual (significantly smaller) bouquet that was delivered. Extremely disappointed. The size of the bouquet was so small and the photo I received from the recipient also looked like the flowers were not fresh.”

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Posted 5 months ago

Thank you for allowing us to assist you with your order. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 5 months ago

“I ordered flowers to be delivered on Saturday. I got an apology email stating that the flowers could not be sent on that date. They said that the flowers would be sent instead on Monday, the 14th. I received another of the same emails stating they couldn't be delivered today but they would deliver them on the 15th. Really? What's the point of asking for a date that you want flowers delivered if you're just going to deliver them when you darn well please? I canceled the order and am so disappointed with this company. There's no excuse for this! Buyer beware!”

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Posted 5 months ago

A supervisor has reached out to you regarding your experience. They have sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.

Posted 5 months ago

“We bought a bouquet of flowers for my motheer in laws birthday. We received a picture from her and it looked nothing like th boquet I ordered- different colors and different flowers. Even worse, the petals of many of the flowers were falling off on day 2. Very disappointed.”

Helpful Report

Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“I wish I would have remembered my first experience with FTD. The flowers were fine, but the delivery was unpredictable and unreliable. FTD will not allow you to contact the florist directly, so you end up stuck in the dark with only vague information to work with. Take my advice, do a little research and contact a local florist directly. Without the middleman (FTD) you can contact the florist directly and you’re likely to get a nicer arrangement with the money saved on the florist’s end. FTD ended up ruining what was supposed to be a surprise for my wife, which is kind of the main goal. Having worked in the floral industry some years ago, I should’ve known better. Never again!”

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Posted 5 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 5 months ago

“Flowers were great. Delivery was a TOTAL Miss !”

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Posted 5 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 5 months ago

“My friend never got his flowers at the hospital.”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“"Hi [First Name]," - oh, uh, hi - you mean me? I guess so because the request for a review came to my email. But... no notice of delivery, no acknowledgement by the recipient. Just a shot in the dark. So not a lot stars. At all.”

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Posted 5 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 5 months ago

“Will never order from FTD again. Paid $100 for flowers and received something totally different. Never again. Look at what I ordered and see what I received no Lillie’s mostly funeral flowers. Never ever again and I’m going to post it on social media.”

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Posted 5 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 5 months ago

“The $70 (+$20 delivery) I spent resulted in a scant number of stems, short cut in an ugly jam jar. While the recipient was kind enough to thank me, the offering was embarrassing, and we ended up having a god laugh. It was the only good thing to come out of it.”

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Posted 5 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.

Posted 5 months ago

“I ordered a plant to be delivered last Thursday 7/3/25 and it was just delivered today 7/10/25.”

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Posted 5 months ago

“Are you kidding. I placed my order a week in advance and it was never delivered. No one called to say there was a problem with the order. I called to see where my order was no reason why the flowers were not delivered no apologies now that we missed my aunts birthday they say the will arrive now3 days late. I cancelled the order.”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you to discuss your experience, and they have left a voicemail as well as sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.

Posted 5 months ago

“I was very disappointed with my recent order #60388278120, "Fresh Peony Bouquet," delivered in New York City 06/27/2025. The package was opened (with excitement) almost immediately on arrival, the base of the stems cut and the peonies place in water. After a day or two, 3 or 4 in the bunch opened partially -- never fully, to this day. Two stems seemed dead on arrival. And the rest of the peonies in the bunch never opened at all. What could have happened? Were they frozen in shipment? A sad waste of over $100. R. Duvall”

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Posted 5 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 5 months ago

“I was very disappointed that the delivery was sitting on the porch. The lady it went to did not get a knock or doorbell ring. Good thing something else got delivered or she would not have gotten her flowers. This was not a good experience.”

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Posted 5 months ago

Thank you for taking the time to speak to us regarding your experience, and we are glad we could resolve this matter.

Posted 5 months ago

“I ordered the flowers to be delivered on Saturday, June 28th to celebrate my Granddson and his wifes first anniversary. They cost me $97.10. They were not delivered until Tuesday, July 1. They arrived too late for the celebration. I am so disappointed.”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you through voicemail and email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.

Posted 5 months ago

“Not the first time I've used this service, but probably the last. Flowers were not delivered on date requested. A day later, flowers were dry, wilted. Only $ 22.00 refund. Poor service”

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Posted 5 months ago

Thank you for bringing this to our attention and allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 5 months ago

“I have ordered many time from FTD, but this time will be my last. The order was never delivered, as was promised twice by the customer service team. Finally, they said that their florists didn’t deliver to this delivery address I requested. Why wasn’t this said when I made the order? I will never use FTD again! TERRIBLE!”

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Posted 6 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 6 months ago

“I ordered a balloon arrangement for my six year old granddaughter’s kindergarten graduation. The arrangement was left on the front porch, secured only by a plastic weight. The balloons blew away. A neighbor found the balloons in his back yard four days later.”

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Posted 6 months ago

Thank you for your feedback and for taking the time to speak with us. We appreciate the opportunity to resolve this matter.

Posted 6 months ago

“Very disappointed. No balloon as advertised. Very small arrangement for money. Won't be buying from your company again”

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Posted 6 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 6 months ago

FTD Flowers is rated 3.0 based on 1,124 reviews