“Ordered an Easter/Spring arrangement. What was delivered looking nothing remotely to what was ordered. After contacting them and engaging in a back and forth chat, they offered a 20% refund. Really…..on an over $100 order.”
“Worst experience ever. Flowers did not arrive. I called and was given no information that was ifbany help. Then the next day FTD called me and asked for the recipients phone number, I found this inappropriate. What if I don't know their number? What kind of bull is this. Never again.”
“If I could give 0 stars I would. I spent $100+ on a bouquet of flowers for my best friends birthday and the bouquet she received was barely worth $20. The flowers were sparce and the ones that were put in the vase were already wilting. She lives in FL and I live in the north east so its not like I could go to florists and bring them to Germany myself. I submitted x2 complaints and received no response. Horrible company and will absolutely NEVER use again”
“My order was cancelled by FTD on the day that it was supposed to be delivered. Customer Service stated that they needed to verify that I was the account holder for my credit card that they billed. I've never had a problem with them before and I wont again since I will be using a different service from now on.”
“Got an email from FTD that flowers were delivered 2 days prior to them actually being delivered. Living in Colorado they had been frozen and out of water
Worst company ever
Didn't even get a full refund”
“I guess I should have paid more attention to the reviews before placing my order. I ordered an already overpriced arrangement and then spent even more by going with the exquisite bouquet. The arrangement delivered was half of what was shown on the order screen and they missed the delivery time for a business by almost two hours. I asked them to provide the name of the local florist and they would not. Go figure. I would not recommend FTD nor the FTD florist in Ft Myers they subbed the order to.”
“I was told twice that my delivery would be delivered the next day after placing the order. Not only did it continue to be delayed, but the representative I spoke with was the least bit helpful and repeated the same sorry excuse and did not help. I will NEVER order through this company again nor will I recommend this service to anyone.”
“I ordered flowers from U.K. to be delivered to USA. Did not happen. I paid by credit card . I contacted them and they replied you should have contacted us ( before they would send them).
Never ever use this company…totally unreliable”
“Spent whole day tracking an order that says it was delivered. It was not. Spoke to customer service about 10 times with different responses and information. Probably India. Completely Exhaustive, unrewarding, unacceptable experience. Came here to see reviews. Should have come here first.”
“I ordered 20 peonies. I received 10 wilted peonies. I was offered a 30% discount. I declined and they offered 50% off. I was using the bouquet to test a tablescape, so they offered to resend. When they resent, they sent 9 out of the 20 peonies. They again offered a 30% discount and I declined. They offered a 50% discount and I declined. They finally transferred me to a manager. She spent 5 minutes verifying information. I explained the situation - less than half of the stems were sent. She told me she had to track the order and put me on hold for a few minutes. She came back and said the peonies would take a few days to bloom because they were delivered by UPS. She clearly was not listening to anything that I told her. After being on the phone for a half hour I was refunded. ”
“Had flowers delivered today for wife's birthday. The arrangement was pretty but a little smaller than expected. The vase only had a few inches of water so we immediately exchanged the water and filled the vase 3/4 way. Added sugar and vinegar as no food pack was provided. Now, here is the real issue: the flowers smell musty, like they just came from a funeral home. Smelled awful. Will never do business with FTD again. They are not cheap, I expected so much more, at least flowers that smell like flowers.”
“My flowers were not delivered to the correct address. They were for a funeral and burial service. They missed it completely. Very disappointed! I called that morning to verify it was being delivered to the correct address and they verified it with me but did not give me the florist's name or check with them directly. Everything I could do myself online. No help at all! This was very important. The address was to a very well-known funeral home so not sure why the mishap. They delivered the flowers to a closed business that had nothing to do with this place and 2 miles away. It took me hours to get this sorted out. They never offered to fix correctly just sorry, and we will contact the florist. Also, they then proceeded to say they could not do a redelivery to the funeral home and needed to deliver to my home address. It NEVER SHOWED!! Days later the widow let me know the funeral home finally received the flowers there. ???? I thought they couldn't deliver to the funeral home which I kept asking for. Then no communication they were delivering the flowers there instead of my home address. Bad customer service! Also, now that I know the florist Mt. Scott Fowers, I would never recommend them as well. I placed my order 4 days prior, and they should not have had a problem. I called the morning of to confirm too. Don't order from FTD!! Even after getting a discount with Groupon, it is not worth it! Call your florist directly!!!”
“I placed 2 orders as a birthday gift, one for me and one for my sister, and they delivered one and cancelled the other saying they needed bank verification on bank letterhead. They said they called but this was a complete lie because my phone showed no phone call and no voicemails from FTD. I verified they had the correct number so no excuse!! When I asked why one would be filled and the other order cancelled they had no response. Really infuriating!! FTD doesn't seem to care about the impact of their behaviors and doesn't deserve you money.”
“4th delivery delayed since January. No attempt to make it right. Horrible customer service. Missed birthdays and funerals. Utter lack of care for their customers. There are other more reliable vendors and gift and flower delivery services out there. I will take my business elsewhere.”
“On March 12, 2025, I realized that I couldn't attend my oldest friend's birthday dinner in another state. I decided to send flowers. I ordered 36 long stemmed yellow roses at a cost of a little over $200 to be delivered on Friday, March 14. My friend texted me a thank you with a picture attached.
There were only a dozen flowers delivered. I was embarrassed and angry. I immediately used the contact form on the FTD email and provided my order#, my email address & my phone #. I asked for a refund. Today is March 19. I have heard nothing nor have I received a refund. All the response I have received are daily marketing emails. I will never use FTD again. And now I will get American Express involved. This is pitiful service and horrible customer service. This is wrong.”
“SCAM!! Placed original order and says it got delivered but never did so then I called them. They said they would deliver it the next day. Didn't happen so I called again. They said they would give me a partial refund and REDELIVER it for a third time. Still didn't happen!! Never ordering here again”
“I ordered the most expensive "you're precious" bouquet, in the "exquisite" category for $147.47 and my daughter received them.They were missing at least 1/3 of the flowers compared to the advertisement and they looked like someone had just picked them up and stuck them in a vase. They were not arranged at all. COMPLETE DISAPPOINTMENT. Don't recommend using FTD. I Could've bought 3 prettier bouquets at the grocery store for the price I paid for the bouquet she received.”
