FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 949 Reviews

41 %

of reviewers recommend FTD Flowers

Company Reviews

Metrics

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Hi [First Name]," - oh, uh, hi - you mean me? I guess so because the request for a review came to my email. But... no notice of delivery, no acknowledgement by the recipient. Just a shot in the dark. So not a lot stars. At all.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 3 months ago

“Will never order from FTD again. Paid $100 for flowers and received something totally different. Never again. Look at what I ordered and see what I received no Lillie’s mostly funeral flowers. Never ever again and I’m going to post it on social media.”

Helpful Report

Posted 3 months ago

A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.

Posted 3 months ago

“The $70 (+$20 delivery) I spent resulted in a scant number of stems, short cut in an ugly jam jar. While the recipient was kind enough to thank me, the offering was embarrassing, and we ended up having a god laugh. It was the only good thing to come out of it.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.

Posted 3 months ago

“I ordered a plant to be delivered last Thursday 7/3/25 and it was just delivered today 7/10/25.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.

Posted 3 months ago

“Are you kidding. I placed my order a week in advance and it was never delivered. No one called to say there was a problem with the order. I called to see where my order was no reason why the flowers were not delivered no apologies now that we missed my aunts birthday they say the will arrive now3 days late. I cancelled the order.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you to discuss your experience, and they have left a voicemail as well as sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.

Posted 4 months ago

“I was very disappointed with my recent order #60388278120, "Fresh Peony Bouquet," delivered in New York City 06/27/2025. The package was opened (with excitement) almost immediately on arrival, the base of the stems cut and the peonies place in water. After a day or two, 3 or 4 in the bunch opened partially -- never fully, to this day. Two stems seemed dead on arrival. And the rest of the peonies in the bunch never opened at all. What could have happened? Were they frozen in shipment? A sad waste of over $100. R. Duvall”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 4 months ago

“I was very disappointed that the delivery was sitting on the porch. The lady it went to did not get a knock or doorbell ring. Good thing something else got delivered or she would not have gotten her flowers. This was not a good experience.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to speak to us regarding your experience, and we are glad we could resolve this matter.

Posted 4 months ago

“I ordered the flowers to be delivered on Saturday, June 28th to celebrate my Granddson and his wifes first anniversary. They cost me $97.10. They were not delivered until Tuesday, July 1. They arrived too late for the celebration. I am so disappointed.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you through voicemail and email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.

Posted 4 months ago

“Not the first time I've used this service, but probably the last. Flowers were not delivered on date requested. A day later, flowers were dry, wilted. Only $ 22.00 refund. Poor service”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention and allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 4 months ago

“I have ordered many time from FTD, but this time will be my last. The order was never delivered, as was promised twice by the customer service team. Finally, they said that their florists didn’t deliver to this delivery address I requested. Why wasn’t this said when I made the order? I will never use FTD again! TERRIBLE!”

Helpful Report

Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“I ordered a balloon arrangement for my six year old granddaughter’s kindergarten graduation. The arrangement was left on the front porch, secured only by a plastic weight. The balloons blew away. A neighbor found the balloons in his back yard four days later.”

Helpful Report

Posted 4 months ago

Thank you for your feedback and for taking the time to speak with us. We appreciate the opportunity to resolve this matter.

Posted 4 months ago

“Very disappointed. No balloon as advertised. Very small arrangement for money. Won't be buying from your company again”

Helpful Report

Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“I don’t even know if my flowers reached the friend I ordered them for. I do not believe they did. I paid extra to have delivered quickly and they were sent home before receiving. I did try to change info. I haven’t heard she received them. So I guess she did not. Very expensive! For no flowers. Very disappointed!”

Helpful Report

Posted 4 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“ordered tulips for a friends birthday. they have yet to open from the bulb version they have arrived as. Irises were also part of the bouquet and they have since died/wilted. does not look like the tulips wwill ever really bloom as hoped. very disappointed .”

Helpful Report

Posted 4 months ago

Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.

Posted 4 months ago

“Haven’t received gift on the day it was due. I won’t be using FTD again. What a shame! I’ve always appreciated this company in the past. Unreal!! Flowers arrived dead… no water in vase. Poor service!!”

Helpful Report

Posted 5 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 4 months ago

“I'm so disappointed. Your customer service agent just read and don't really hear what the customer. I feel like the agents are not empowered to tell the truth. They are reading a script. I will NEVER use you again.”

Helpful Report

Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 4 months ago

“Flowers were ordered online to be delivered. Flowers were delivered 3 days after agreed to. They didn’t have any problem taking my money when the order was placed knowing they couldn’t deliver on time. Flowers were for my 4 year old niece’s recital. Occasion was missed. Will never order from here again”

Helpful Report

Posted 5 months ago

We confirm that a supervisor has spoken to you, and this matter has been resolved. Please let us know if there's anything else we can assist you with.

Posted 4 months ago

“RANGEPRO.ORG responded to my inquiry within a day, explained everything clearly, and didn’t waste time. RANGEPRO.ORG recovered my funds faster than expected, and their support team was always on standby when I had questions. Highly recommend”

FTD Flowers 1 star review on 2nd June 2025

Helpful Report

Posted 5 months ago

“They took all I had-- ran to the team mail in my bio for help.”

Helpful Report

Posted 5 months ago

“I engaged their services, hoping for investment and professional guidance, but I was let down when my experience didn't meet those hopes. I suffered a loss of $58,500 in less than a month, which was incredibly frustrating. Looking back, I realized I should have done more research before proceeding. Nevertheless, I'm thankful that I reached out to guard recovery.net, they offered timely assistance that helped me reclaim my funds. Guard recovery support was invaluable and deeply appreciated.”

FTD Flowers 1 star review on 1st June 2025

Helpful Report

Posted 5 months ago

FTD Flowers is rated 2.8 based on 949 reviews