FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost all my savings within a week and was unable to withdraw any funds. After reporting the issue to DIZETTE.COM, I was eventually able to regain access to my money. It was an extremely stressful and challenging experience.”

FTD Flowers 1 star review on 28th May 2025

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Posted 5 months ago

“Scammers had me — FRAUDSHIELDRECOVERY.com had me back.”

FTD Flowers 1 star review on 27th May 2025

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Posted 5 months ago

“Do not order from FTD. I ordered flowers and chocolate. First confirmed delivery date was missed. On second day the wrong flowers were delivered and no chocolate. I called and was advised they would redeliver. That never happened. Called again and was given another redelivery date with a percentage off. Never received chocolates or flowers I purchased. Do not order from FTD.”

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Posted 5 months ago

“I ordered a deluxe bouquet that consisted of at least 4 different types of flowers. I expected my order to look like the sample images, give or take minor differences in flower variety or color. What the recipient received was a measly 9 roses in an oversized vase, hardly a bouquet. While disappointing it would've been acceptable had they made a huge bouquet of only roses if they didn't have other varieties but this was just insulting. I complained to customer service and had to press them so hard to give me a 100% refund. At first they offered 30% then 50% of the original amount which was a joke. I kept telling them that I expected a full refund and I didn't want another potentially upsetting redelivery.”

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Posted 5 months ago

“I placed $100 order and was not informed that if the recipient wasn’t home, they just leave the product out at the front door for no one to receive live flowers. This is the worst customer service ever and I literally wasted $100 that I can’t get back and when I made a phone call to customer service, they hung up on me because they didn’t want to deal with it. I will never order from FTD again. Carrie Fortney”

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Posted 5 months ago

“I ordered sympathy flowers to be delivered to a funeral home for a wake. The flowers were never delivered. When I called after the wake, I was told that I called too late. They would not be delivered. Absolutely embarrassing experience.”

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Posted 5 months ago

“My son ordered me flowers for Mothers Day. The arrived a day late and wilted when I called the company Xavier’s flowers in Fall River ma I was treated so terribly like I was wrong for calling them I checked Xavier’s rating and they are a 1 rating because of the terrible flowers and customer service. I called FTD. They were going to send another bouquet the next day. I never got another bouquet I asked why are they using a company with such a bad rating with no answer I will never use FTD again …. I will submit the pictures of what was ordered and what was received..”

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Posted 5 months ago

“Absolutely the worst!! This was such a prominent company back in the day. I ordered Mother’s Day flowers on 3 May to be delivered on the ninth only after I pay I’m notified it will not be delivered till the 12th. Today is the 17th and no flowers so I called the customer service line dispatched to an India call center Where they tried everything but to refund me my money until I was adamant about it. I will never use FTD ever again.”

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Posted 5 months ago

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Posted 5 months ago

“I would give them ZERO STARS, NEGATIVE STARS!! I ordered funeral flowers , a rosary made out of roses for inside the casket, to be delivered the day before the services . They called me 30 minutes before the services to tell me they couldn’t fulfill the order!!!!! I WILL NEVER USE THEM AGAIN AND IF YIU ACTUALLY WANT FLOWERS DELIVERED FOR AN OCCASION , I suggest you go elsewhere.”

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Posted 5 months ago

“I'd give zero stars if I could. Ordered five days in advance for Mother's Day. Scheduled for delivery the Saturday before. Delivery was pushed back FOUR times, first Monday, then Thursday, then Friday, then who knows when. Received customer service emails from multiple parties, including one claiming I had not responded to other emails, which was completely incorrect. My mother is elderly, ill, and I live across the country. Thanks to this completely incompetent company, Mother's Day seemed like an afterthought. Never buy anything through these folks.”

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Posted 5 months ago

“Ordered a beautiful bouquet for our daughter on Mother’s Day. The flowers were never delivered. Customer Service said they would deliver them even if late. Late flowers never arrived. They offered a 30% refund. I insisted on a full refund. To date, no refund has been issued. Very poor business. Will never use FTD again.”

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Posted 5 months ago

“I ordered daffodils for my aunt. Needless to say I am really disappointed. I thought I was going to get a beautiful plant, instead I got trash .so I called, and had them resend it again, the same thing. I called for a refund and they said no, water it, it will boom in 3 days. I paid 74 bucks, after complaining, they said they would give me a 15 dollar credit, I said keep it. No more FTD for me”

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Posted 5 months ago

“I ordered flowers for my mom for Mother’s Day. They called me on Mother’s Day and told me they were not able to deliver them until the day after Mother’s Day. They promised to call and apologize to my mom for the mix up. They never called and never delivered the flowers. When I called them to find out what happened, they said they could give me a partial refund. I told them that was fraud to offer a service, not provide the service and then refund part of the money back. They claim the money will now be fully refunded in a few days. We shall see.”

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Posted 5 months ago

“I ordered flowers for Mother’s Day for my elderly mom on Monday 5/3 to be delivered on Friday 5/9 (2 days before Mother’s Day) I was told by 5 pm. Flowers were not delivered I was upset and canceled the order on 6/9 in the evening. Order was canceled and refunded. I had to buy something else last minute. Today 5/14 someone is calling me telling me they want to deliver the flowers today Wednesday (5/14/25) 3 days past Mother’s day. They must be deranged Mother’s Day is over it is too late. I am very disappointed with FTD Flowers first time ordering from them.”

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Posted 5 months ago

“I ordered Mother’s Day flowers for my mother who lives in Manchester on Thursday, May 9. The flowers were to be delivered on Saturday. Not only were the flowers not delivered on Saturday. They weren’t delivered on Sunday or Monday. The flowers were delivered three days late and two days after Mother’s Day. There was no communication by the florist or by FTD who I ordered them through. Very disappointing and I will never use FTD or flowers by Evelyn again. I am still waiting for my sister’s flowers to be delivered that we’re supposed to be delivered on Monday. I am unsure if flowers by Evelyn picked up that order off of FTD or not. Time will tell in the next review will be written. Not to mention all this with a premium added for Mother’s Day delivery. FTD offered 10% off my next order. Do I look like a sucker?”

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Posted 5 months ago

“Last time I'll order from this company. Just don't do it. Ordered the top tier bouquet of tulips and irises. Got a pathetic bouquet from them for mother's day. Complained and they refunded me back like 20 bucks which basically is the price for delivery. I get the whole substitution thing but this bouquet is basically a stem count.”

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Posted 5 months ago

“Ordered flowers, candle and chocolates for my mother for Mother’s Day to be delivered the Saturday before. Flowers showed up three days late, it was a much less expensive arrangement then the one I paid for on FTD, and the candle and chocolates were missing. Spent $150 total for what was probably a $30 floral arrangement and again no flowers or chocolates showed up. I called them, they gave me a $50 refund, which means I still paid $100 for an arrangement that was definitely not the one I ordered. Very disappointed.”

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Posted 5 months ago

“FTD was supposed to deliver a plant to my sister for her birthday on May 12. It never arrived. I had to go into a chat to find out that it was not going to be delivered on May 12 that it would be May 13. The plant was not delivered on May 13 and I had to go into a chat to find that out. They offered to deliver the plant on May 14. Nope. Her birthday was two days ago. I would’ve never known that her gift was not delivered if I had not contacted them. Never ever order flowers or a plant or anything from FTD. Worst customer service ever, worst delivery service ever!!!!”

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Posted 5 months ago

“Received flowers three days late from my daughter. They look terrible some dead, received from Hyvee florist and I called them and they said FTD would have to handle and hung up. My daughter, who lives 10 hours away is trying to get an answer but on a loop with FTD. She spent $100 and I got a bouquet at Walmart for $5 that looks much better.”

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Posted 5 months ago

FTD Flowers is rated 2.8 based on 950 reviews