“4th delivery delayed since January. No attempt to make it right. Horrible customer service. Missed birthdays and funerals. Utter lack of care for their customers. There are other more reliable vendors and gift and flower delivery services out there. I will take my business elsewhere.”
“On March 12, 2025, I realized that I couldn't attend my oldest friend's birthday dinner in another state. I decided to send flowers. I ordered 36 long stemmed yellow roses at a cost of a little over $200 to be delivered on Friday, March 14. My friend texted me a thank you with a picture attached.
There were only a dozen flowers delivered. I was embarrassed and angry. I immediately used the contact form on the FTD email and provided my order#, my email address & my phone #. I asked for a refund. Today is March 19. I have heard nothing nor have I received a refund. All the response I have received are daily marketing emails. I will never use FTD again. And now I will get American Express involved. This is pitiful service and horrible customer service. This is wrong.”
“SCAM!! Placed original order and says it got delivered but never did so then I called them. They said they would deliver it the next day. Didn't happen so I called again. They said they would give me a partial refund and REDELIVER it for a third time. Still didn't happen!! Never ordering here again”
“I ordered the most expensive "you're precious" bouquet, in the "exquisite" category for $147.47 and my daughter received them.They were missing at least 1/3 of the flowers compared to the advertisement and they looked like someone had just picked them up and stuck them in a vase. They were not arranged at all. COMPLETE DISAPPOINTMENT. Don't recommend using FTD. I Could've bought 3 prettier bouquets at the grocery store for the price I paid for the bouquet she received.”
“WOW! Just WOW! I ordered flowers which were said to be delivered on 3/17 for my wife’s birthday. The day past and no flowers and no communication. I spoke with customer service on the 18th and they said they would be delivered on the 18th. I was given a small refund. Guess what? No flowers again. I am appalled by the lack of communication. A simple email saying nobody can deliver in the area, would have been just fine. What happened to customer service? Booooo!”
“Order Bejeweled flower which show 90% and paid a lot for them. My friend received pink and yellow tulips. What a rip off. Then they only refund 25% of my order. Did not even offer to send new flowers or give me 100% refund. Terrible service”
“I cannot express enough how awful of an experience this was. I ordered a large bouquet for my mother's birthday. Come day of delivery, I had to call 15-minutes before the delivery window ended at 8:00 PM (9:00AM-8:00PM delivery window). The receptionist was incredibly apathetic, but offered a refund of my shipping/delivery fee ($24.98) and a rescheduled delivery to the next day. I received an email early the next morning notifying me of a refund of $5.48. That doesn't even cover taxes for the order. I call back to simply cancel the entire order and get a full refund. Again, totally apathetic customer service rep. Went back and forth and tried to offer 30% refund. Finally got it fully cancelled and the refund in processing... If I will actually get all of my money back, we will see... Will NEVER order here again and highly recommend you don't either. Awful experience.”
“Ordered flowers for Valentine’s Day. Paid the extra fee for delivery on the 14th. Flowers did not arrive till Sunday the 16th. Emailed customer service asking if they would refund the extra fee I paid. Never heard back.”
“NOT a premium online flower shop, save your money and choose a local florist!!!
Order the deluxe bouquet and was not impressed, was re-sent another bouquet and there was zero difference other than foliage.”
“There is no correlation between the delivery date requested to the actual delivery date. Instead their standard response is that they have a list of priorities, and you as their paying customer do not meet those priorities. My gift was delivered three days after the requested date. No excuses. No apologies. They take incompetency to a whole new level. Will never ever use them again.”
“Where do I begin. I ordered flowers for a funeral service. 1). I received an email it was delivered on requested date. 2) got a 2nd email it was delivered on the following day. My sister had to go to the funeral home, day after the burial, to pick them up. 3) I called customer service and they tried to tell me it was delivered on requested date, until I told him I have the 2nd email. The flower arrangement was much smaller, and not the correct arrangement. He offered to send another arrangement. My pops was already buried. After going back and forth during my grief. He offered to refund my money. AWFUL. I WILL NEVER USE THIS SERVICE AGAIN!!!!!!”
“Disappointing Experience – Late Delivery & Poor Quality
I ordered flowers from this company, expecting a timely and quality delivery. However, after 10 days of delay, they finally sent my order—only to deliver a few wilted stems of daisies that looked completely upsolote and unpresentable. This is beyond disappointing.
Not only was the delay unacceptable, but the quality of the flowers was a disgrace. There was no communication or effort to make up for the delay, and what I received was nowhere near what I expected. I wouldn’t recommend this service to anyone looking for fresh, reliable flower delivery. Avoid at all costs!”
“Their service is unbelievably bad. I placed 2 orders online. They called the next day saying they couldn't deliver on the day promised. I told them the next day was OK. They called again the next day to say the item ordered wasn't available. I said it was OK to substitute another arrangement. Then they sent an email 2 days after the order saying they couldn't honor the other order at all and are issuing a refund.
Go literally anywhere else.”
“Never again. My sisters service was 2 hours viewing then funeral. I ordered nice spray. FTD gave the order to a florist an hour away from the funeral home and in a different time zone. The flowers arrived just a short time before the funeral and basically were there long enough to get tossed in the cemetary. CALL A LOCAL FLORIST OR GO THROUGH THE FUNERAL HOME. NEVER USE FTD FOR SOMETING IMPORTANT”
“Worst company I've ever dealt with. Didn't use local florist, had the flowers shipped from Ohio to Nebraska. Took 4 days so ship, the plant showed up dying. Agreed to send a new shipment, that one took 6 days, and the plant showed up dead. Agreed last night to send another plant "from their best florist" to be delivered on Thursday. Today is Wednesday, no notification of plant sent. I called customer service again (probably in India because all 7 people I've spoken with during this debacle were Indian) and they said "they'd do their best." This company simply doesn't care.”
“I ordered flowers for Valentine's Day. I paid to have them delivered on the 13th. Did not arrive until the 14th and have the flowers were dead. Terrible customer service. Was supposed to get a reorder which never came. In the past I have used them. I think I will just buy local.”
