Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.09

“I paid $89 for something that cost maybe $20. It was completely different from what I ordered. It was hideous and I was so embarrassed. They offered to deliver the correct product a day later that never came and then refunded me $19. Never again will I order from this place. Ever! My recommendation is swipe left and go somewhere else. I ordered the glass vase with flowers and got the low budget silver. Flowers were not even close.”

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Posted 10 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 10 months ago

“beutiful floral arrangement”

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Posted 10 months ago

Thank you so much for your kind words about the floral arrangement and we're thrilled to hear you found it beautiful! Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 10 months ago

“My mother-n-law ordered some flowers and they were supposed to be here today. They never showed up and her aunt is being buried at 11 tomorrow!! They said they couldn’t be there by that time, which is so stupid. Oh and not to mention she had to email them 3 TIMES to get ahold of them to get a refund!! This is absolutely ridiculous, I would 100% NOT RECOMMEND this place.”

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Posted 10 months ago

We apologize for your recent experience. We are unable to locate the order using the provided information. Please contact us to discuss your review further.

Posted 10 months ago

“My daughter sent me a picture of the flowers we ordered. They were awful…cheap-looking and nothing like the picture on the FTD website. Won’t be using FTD again.”

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Posted 10 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 10 months ago

“The bouquet was much smaller than the picture and flowers were dead. My wife deserved better from you guys after 24 years of marriage. I’m looking for a refund, asap. Jacko.brad@gmail.com”

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Posted 10 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 10 months ago

“I placed 2 orders & received delivery confirmations for 2 orders; however, I was charged for 3 orders. They refused to refund me for the order that I didn't place. I've disputed with my credit card company. Never again”

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Posted 10 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 10 months ago

“My order was not delivered, because the address I provided was incomplete, the unit of the address is 104F not 104.”

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Posted 10 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 10 months ago

“the absolute worst. pass at all costs”

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Posted 10 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 10 months ago

“The worst experience imaginable — I would not wish this on anyone, not even the President of FTD Flowers. I placed an order that was never delivered, and there was no legitimate explanation. The intended recipient never received their anniversary bouquet on their birthday. Customer service provided nothing but lie after lie. This was a display of complete mismanagement and incompetence. My request for management to contact me directly to verify the problem was refused by outsourced representatives. Never order from this company. In my opinion, they operate like scammers.”

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Posted 10 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 10 months ago

“The Soldier's Spray I ordered and paid for never made to the Church, or the funeral home, or the family. Extremely disappointing and an utter shame.”

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Posted 10 months ago

“I ordered Garden of Life Basket deluxe $100, plus delivery charge & tax with a total of $137.72, to be delivered on the same day, Aug 3rd ., I got an email from FTD saying delivery was made at 8pm, I called to check, the recipients did not receive the flowers, have no idea who they delivered the flowers to. I called FTD on Monday to report this, they apologized and said that they would redo and deliver asap. Aug7, I get an email from FTD saying they made delivery. My family called to say they did get the delivery and sent me a picture, it was not the Garden of Life Basket that I had ordered, just some white flowers in a vase, $137.72 for that, are you kidding me. I believe you need to credit my card for this big mistake. I already ordered other flowers from another company whom delivered! I will never again order from FTD. Failed To Deliver-FTD!”

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Posted 10 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 10 months ago

“FTD is terrible. Avoid at all costs! Ordered and paid for 8/8 delivery, no communication unless I call and find out rescheduled for 8/11. Complain, offered 30% discount with delivery guaranteed 8/9. You can guess what happened next. DO NOT ORDER.”

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Posted 10 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 10 months ago

“Ordered flowers for someone's birthday, which was days after their mom died. FTD informed me at almost 5 p.m. on Friday, the day the flowers were supposed to be delivered that they couldn't deliver them. No reason given! Then said they would deliver them on the following MONDAY, the day of the funeral. Not Saturday. And no notice--I could have ordered them from somewhere else if I'd known (I placed the order early on Thursday). Never again.”

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Posted 10 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 10 months ago

“I ordereed the flowers to be dleivered on Thursday - the day after my friend's surgery. She thanked me for the flowers. I went to visit her the next day and saw the flowers - I was embarrassed! They were cheap yellow daisies and lililies - already dying - for &75 it was like leftovers - terrible service”

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Posted 10 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 10 months ago

“My wife received flowers that had been in a hot truck all day in Texas. Flowers were in a box a were almost dead. Very disappointed.”

Helpful Report

Posted 10 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 10 months ago

“The flowers I ordered looked nothing like the ones shown online. My friend sent me a photo of what she received, and I was extremely disappointed. It felt like false advertising, and the quality was nowhere near worth the high price I paid.”

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Posted 10 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 10 months ago

“Plant was never delivered even after 3 phone calls. I will nevet use them again”

Helpful Report

Posted 10 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 10 months ago

“I have not had a good experience using FTD and I will most likely no longer use them as a vendor. I had ordered a large bouquet with a balloon to be delivered for a family members 90th birthday. I received confirmation the flowers were delivered and, although dozens of people were at the delivery address for the birthday party, nobody ever saw or received the order. I have had difficulty communicating with this vendor, the website chat has not worked and I had to submit an email request for assistance. I submitted this 3 days ago and still have not received a follow up or confirmation of a replacement bouquet being sent. I'm extremely disappointed with my experience with FTD.”

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Posted 10 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 10 months ago

“My flower order was delivered one day late (after the event), and were left of a West-facing sun-baked front porch. No notice was given to the recipient. It's a mistake to assume your order from FTD will be reliable or fresh when delivered. Never again!”

Helpful Report

Posted 10 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 10 months ago

“Did not receive flowers on time as requested. 2 days later. Very disappointed.”

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Posted 10 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could resolve this for you.

Posted 10 months ago

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