FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 24 roses, image was off fresh and vibrant flowers in many colors. What arrived was dry, drab, bland and wilted. So far, Customer service response has been dismissive. What a terrible choice for mother's day. Have added pics of what was advertised and what was delivered.”

FTD Flowers 1 star review on 10th May 2025

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Posted 5 months ago

“Chocolates for $44 arrived crushed, wet, opened with white powder from the flower packet. The flowers were half dead. Mother’s Day card was no insight. Very embarrassing for a Mother’s Day gift. Terrible service. They offered a 30% refund. Never ever will I use them again. Buyer beware. Do yourself a favor and research a local florist.”

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Posted 5 months ago

“This company is such a scam. They advertise, and charge for delivery by Mother's Day, but do not actually deliver until the following week. And, customer service is based overseas. Better to go with a local florist.”

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Posted 5 months ago

“Sent my Mom flowers for Mother’s Day and had them delivered on Friday. I was trying to avoid the rush and thinking the quality might be better if done early. No vase, flowers in a box. I ordered the Deluxe and couldn’t be more DISAPPOINTED. More greenery than flowers and some of the flowers had mold on the stems. Mom is looking to see if we can identify which florist was used.”

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Posted 5 months ago

“Awful. I am so mad, and embarrassed to know that what was sent was just the worst of the worst! I will never use FTD again. They are sending a replacement but I fear if will be just as bad, or worse, if that's possible.”

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Posted 5 months ago

“The flowers that i ordered and were delivered to my wife were far different than what the website showed. I am very disappointed in the quality. I think a full refund is warranted but was offered $30 back on a $130 order. I will not be using FTD again.”

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Posted 5 months ago

“First kind of surprised your reviews are over 4, just received a sunflower bouquet from one of our sons for Mother’s Day, put in a awesome flower vase with the food provided, put in the sun asap already wilted look terrible in two days really. Our son wanted us to take a photo and send to him needless to say we did not. Disappointed ☹️”

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Posted 5 months ago

“Horrible customer service. Refuse to transfer you up the chain. Deliveries may be made as late as 8pm without mention of this.”

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Posted 5 months ago

“This morning I made a digital order for flowers around 8am to the school my wife works at. I didn't notice until after I ordered that there was a notice on FTD's page that said they may deliver as late at 6pm. The school my wife works at closes at 4pm. Tomorrow is Saturday.The website did not list which florist they had used, so there was no way to contact and clancel my order. When I called the 1800 number listed on FTD's page, it connected to an individual from a foreign country who had difficulty understanding English. When I was able to finally convey to him my dilemma, he claimed that my order was out for delivery, but when I used the websites, "track my order button", it just said that my order was "scheduled", and gave me no updates on my orders progress. I placed my order just before 8am this morning, it is almost 2pm now. I've had no word on my order and there are no options through the website to find out about it's progress.”

Helpful Report

Posted 5 months ago

“My fiancée ordered delivery from FTD for Mother's Day for me, A bouquet of calla lilies and white roses, deluxe with chocolate candy. He spent 102 dollars. he had called a week in advance to have them delivered in time. The flowers were brown, leaves on the flowers torn, and the greenery had mold. I called customer service, and demanded a refund, because of the condition of the arrangement, but i had to argue to get a refund, they wanted to redeliver only. After getting upset, and asking to speak to a third person, they finally said they would refund. my fiancée was so embarrassed he is sleeping in the garage next to the lawnmower.”

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Posted 5 months ago

“Never use them! Flowers ordered two weeks early will not arrive in time and are coming UPS and not from a florist. Talk about bad business!”

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Posted 5 months ago

“Don't use this company. I ordered flowers for my daughter's first Mother's Day, day. Her flowers were to be delivered Saturday. I got the tracking number, looked it up and the company changed the delivery date to Monday. I got a $10.00 "sorry" refund and that was all. They have no guarantee on their orders. I always use 1-800-Flowers, and I am kicking myself for changing companies for this order. Terrible business. Oh also, their products aren't fulfilled by local florists. They're coming from Pennsylvania and I'm in Florida.”

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Posted 5 months ago

“I’ve used FTD for years. I’ve been a faithful customer. I ordered flowers for my sister who is in the hospital. I received an email stating the flowers were delivered followed by an email saying they could not be delivered. The flowers were to be delivered to a hospital in a small town & no other hospital with that same name. FTD is blaming it on a wrong zip code. Are you kidding me???! The customer service agents can barely speak English! I verified the address a number of times. The flowers should have been delivered on Tuesday & they still have not arrived. I could have driven the flowers to my sister six hours away 10 times by now. Never again will I use FTD.”

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Posted 5 months ago

“I ordered the Kindhearted Bouquet as a gift. Pale pink roses, ivory lillies and Alstromera. Gentle and elegant. What was sent was mostly some cheap greens and a few flowers stuck in. I was embarrassed by the gift and will make sure that I never send an FTD product again.”

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Posted 5 months ago

“This company has screwed up so many times that even though I'm a FTD Plus customer, I am done with them. And their online and phone support is awful. They have outsourced support to some firm in India, but their support staff is not proficient in English. I kept going around in circles with them.”

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Posted 5 months ago

“I ordered Spring Tradition bouquet. It arrived a day early, no problem. The bouquet looked NOTHING like advertised. Only two different flowers, big clumpy white and something yellow. Not even arranged nicely. One of biggest waste of $75 I ever spent and I'm on fixed income. Will NEVER order from you again ! ! 😡 Not tech savvy enough to send photo but I'm Christian so I NEVER lie ! !”

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Posted 5 months ago

“Showed up late for my brothers funeral. Never use FTD again”

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Posted 6 months ago

“I would leave a 1 star if I could. I’m extremely disappointed i’ve never had flowers delivered in such bad conditions for an extreme price. They were supposed to be delivered yesterday, they stated they somehow could not find my address! After my sweet boyfriend called and talked to them they flowers were delivered today. Unfortunately when I went to grab them my flowers were hanging over the sides of the vase. I rushed them inside and gave them more water ( as it was almost empty ). For almost $100 you’d think SOME type of apology or refund would be made! I’m highly disappointed just like every other client that has left a review.”

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Posted 6 months ago

“I am extremely dissatisfied with my experience. I ordered Classic Ivory – A Florist Original – Exquisite from this online florist knowing that the floral varieties used in this bouquet will vary based on freshness and availability. I ordered this particular sympathy flower arrangement because I loved the variety of flowers, the size, and overall asymmetric and elegant arrangement as presented in a beautiful design in the photograph on their website compared to the other cheaper options. What I received the day before the funeral was completely different—not even close- a plain bunch of flowers in a vase resembling more the cheaper options. I had to go to the florists to buy additional flowers and accessories and arrange it from scratch to make it look presentable. To make matters worse, I was charged twice for this order. This feels like fraudulent billing. This has been an incredibly frustrating experience being scammed in such a fragile moment in life. I will never be using this florist again, and I strongly advise others to be cautious.”

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Posted 6 months ago

“I ordered flowers to be delivered for my daughter’s birthday today. When I spoke with her she said nothing was delivered so I called ftd they assured me they are on there way. Then I get this BS email from FTD that tells me they attempted to make a delivery and she wasn’t home. My daughter has been home all day never left the house and she has a ring doorbell with no one attempting to delivery her flowers today. I’m very upset I thought this company was a legit company and cared about who they send orders to be delivered. They would not even tell me who the florist was”

FTD Flowers 1 star review on 2nd May 2025

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Posted 6 months ago

FTD Flowers is rated 2.8 based on 950 reviews