“I ordered a Valentine’s Day gift set with flowers and others items on February 6th.they let me set a specific time for delivery which was for February 14th at 9:00am and now it’s 5:00 pm and I still haven’t received no call or email saying product is out for delivery,so I finally call customer service and now they telling me my delivery time is from anywhere from 9:00am -6:00pm and apologize for the inconvenience,”
“Received order was not even close to what was shown online. Huge waste of money. If I wanted a grocery store bouquet, I would have went out and bought one. Absolutely embarrassing on Valentine's Day. Do not waste your money on this company.”
“Flowers were wilted and drooping. Arrangement looked absolutely nothing like what was depicted online. Flower, color, combinations, vase, size in general, completely wrong.”
“I spent $90 on $7 worth of flowers. I complained so they credited me $12. Big deal. Shop ANYWHERE else. See below to view the what I ordered vs. what I got. Just awful. I am EMBARRASSED to have sent these.”
“I received a bouquet that was advertised as having "15 stems". It was 12, and it's clear from the packaging that's what they intended to send. One was broken, 6 were wilted and couldn't be revived. I complained to FTD but only got robo answers since I hadn't purchased the flowers. I certainly don't want to complain to the person who bought them for me, but I hope they never use FTD again. Quality was terrible, and since I had to look up the bouquet type to see what I was supposed to receive, I know they payed $60 for what would have been about $15 in the local grocery store, and would have been in much better shape.”
“Poor customer service. Wrote incorrect address on delivery. Item was returned to FTD by UPS because apparently whoever is writing addresses is of lower intelligence. How do you mess up a business addresss? Low quality product and service. I’ll never use FTD again. Better to support my mom and pop shops.”
“Ordered flowers for my significant others birthday. Paid for the bouquet and delivery. It never showed up. I did get refunded which I appreciate but I am disappointed that no one contacted me to say it wasn't going to work out. Not returning as a customer and not going to recommend.”
“They confirmed order would be delivered. Did not deliver. Promised delivery next day. Did not deliver. admitted they didn't even have a florist in the area.
Tell that to my eleven year old granddaughter on her Birthday.
I will never trust them again and recommend you do not either.”
“I ordered a funeral casket spray for my mother’s funeral. 2 days before delivery the florist called to confirm time, date, and location. They said they would be at the church by 9:50 am. Before the start of a 10:00 a viewing. Why, at 10:45 am did the florist driver call to confirm delivery details? He said he was on the church grounds but didn’t know which door to come in. I told him to come in the door where he saw the hearse. He said, ok. He never came in!! I asked my guest and the funeral director to stand outside in the cold to look for and help the florist bring in the spray. No One Ever Arrived! I was disappointed and hurt. We had the funeral with no spray to adorn the casket. I could not believe this. I called and FTD just said they would refund me which they did. I will never forget or recommend FTD to anyone. If they can’t hire florists that get a sensitive delivery right, I wouldn’t trust them to get anything right.”
“Picture displayed on website was not what was delivered. In addition the plant was delivered in a BOX and needed to be assembled. No peat moss or instructions included. The online pic shows peat moss under the plants. For $100 FTD should do BETTER! Warning! You are not going to get what is advertised. False and FAKE marketing”
“had a terrible experience with this website, and I feel compelled to warn others. I placed an order for flowers, and while the website initially confirmed the order, I never received the delivery. After a few days, I reached out to their customer service, and they sent me an email saying the flowers had been delivered. However, I never received anything.
It’s obvious that this is a scam. Their communication is vague, and the delivery tracking doesn’t exist. I strongly recommend avoiding this website. There are many legitimate online florists—don’t waste your money here”
“Flowers were never delivered to my sister . I called FTD and they replied that they were. I asked for proof or the phone number of the florist. They responded that they couldn’t share the information. Beyond frustrated. It was her 50th birthday and she has health problems. No flowers and no service. Never order from FTD”
“I do not recommend buying flowers from FTD. I paid for someone "beautiful" flowers and what my daughter received looks terrible. I paid for a balloon they never sent the balloon.”
“Delivered a day late and was not at all what I had ordered. Called and complained and they said they would deliver the right one the next day to which they never did. Totally disappointed!! Would not order again.”
“I ordered a birthday arrangement for same day delivery. They didn't deliver. Then I was told it would be delivered next day by five. I told them please before 2, as they will not be home. Sorry, we can't. Totally unacceptable. I told them to cancel. I should have read the reviews! They tell all the reasons NOT to use FTD. They can't be serious running a company like this. NEVER AGAIN! First and last!!!”
“I ordered a birthday arrangement for same day delivery. They didn't deliver. Then I was told it would be delivered next day by five. I told them please before 2, as they will not be home. Sorry, we can't. Totally unacceptable. I told them to cancel. I should have read the reviews! They tell all the reasons NOT to use FTD. They can't be serious running a company like this. NEVER AGAIN! First and last!!!”
“Absolutely awful experience. I ordered flowers for a funeral that were to be delivered at the funeral home at noon. When the flowers weren’t there at 2 pm, I called the company. They told me the flowers could not be delivered due to a transportation issue. I was on the phone with them for over 30 minutes asking for the name of the florist so I could go pick up my order. It is “against their policy” to reveal the name of the florist. We were willing to go and pick them up if they were not able to be delivered. I also expressed my dissatisfaction because I was the one who called them and not the other way around. It seemed they were hoping I wouldn’t notice they weren’t delivered and I would lose out on $180, which would go in their pocket.
While we were issued a refund, it did not help us as we wanted the family to receive the flowers.
Ultimately, our order was delivered at 5 pm. They were delivered from a florist over half an hour away. For reference, I am in New York City where there are MULTIPLE florists nearby. Also, the florist was told to deliver between 6 and 8 pm, even though we requested and had confirmed 12 noon for delivery. I will say the flowers were beautiful!
Not receiving your flowers at any time is not acceptable. Not receiving flowers for a funeral when you are mourning the loss of your loved one is absolutely awful and shouldn’t ever happen. I was quite disgusted by FTD’s lack of remorse for the situation. Please stay far away from this company!”
