“I ordered the Soiree Bouquet and paid almost $80 with delivery, and expected my friend to get a beautiful clear glass vase with an array of gerber daisies, roses and Lillies. What was delivered was a red jar vase (not pretty at all) filled with 2 red carnations, 1 red rose and some other white very small flowers. They looked like any cheap bunch of flowers you would pick up at your local grocery store for $12.99. I was embarrassed and incredibly upset. I called FTD and the most they would credit my was $17.00. I will NOT use FTD again.”
“Horrible they made the wrong delivery. They forgot to include the stuffed animal. We paid over $144 we called and told them they delivered the wrong flowers they said they would redeliver them twice. They never came. We ended up getting a refund, but that’s not the point. The point was these flowers were a surprise for our 2 year anniversary and they not only ruined the surprise but made us very frustrated by having to make four phone calls for the solution to never have been solved.”
“Horrible horrible this is the second time ftd has failed me , I’m so done with this company I even was charged extra to have delivered today but they failed again . Stopping my payment it’s now 8 pm so the day is over”
“If I could give a minus 1000 I would. I ordered a large floor arrangement for $168 for my brothers funeral and was told not to worry that my arrangement would be delivered on Sunday. NOPE, it was not. A complete no show. I was modified, my husband had to rush to the local supermarket and buy a bunch of bouquets of flowers and make an arrangement. I was so embarrassed even though everyone understood. I will never recommend FTD, or online ordering. It seems I'm not the only unhappy custome FTD has. There are a lot. TAKE NOT FTD, and do something to fix it, or get out of the business.”
“Where to I begin! First I placed the order a day ahead to be sure my $200 dollar arrangements there were 3 would arrive on time The day of my event they were delivered it was 30 degrees here I was home with a ring doorbell right on the uncovered porch were they were No box no notification so those flowers sat out side until I just happened to open the front door ! There they were blooms bent over with petals falling off rose bent over totally ruined. I called and was promised a partial refund with a full replacement ok guess what the day of the event they never arrived! So I was promised a replacement order and a full refund. No flowers have arrived and I am waiting for my refund I just paid 200 dollars for frozen dead flowers that were supposed to be my beautiful center peice. Do not order from ftd”
“This company is awful. They did not deliver my order when it was supposed to be delivered. When it did arrive I was incredibly embarrassed to receive a message from the recipient who had just lost her husband letting me know the terrible condition of the flowers. How awful. DO NOT order from this company.”
“Terrible customer service. Flowers weren’t delivered and all they said was we will issue a refund. Not apologetic pretty much oh well. You will get your refund in 3-5 days. Will never use FTD again.”
“Poor poor poor...they use UPS. UPS notified me of late delivery. So I needed to change delivery location. FTD wouldn't using lame excuse, UPS the same. DO NOT USE FTD; THEIR SERVICE IS POOR.”
“I am extremely disappointed with my recent experience using FTD. I ordered flowers a week ago for a special occasion, specifically scheduled for delivery on 1/22/25, but they never arrived. This lack of reliability has ruined what was supposed to be a memorable event. I had chosen this florist based on their reputation for timely service, but unfortunately, they did not deliver as promised.
I would not recommend this service to anyone who values timely delivery, as it can lead to significant disappointment.”
“Worst experience ever - their customer service folks are completely useless- told me flowers were delivered- they weren’t and the surprise was ruined when I checked with a friend. Then they said they would refund the cost so they had never actually delivered it in the first place. NEVER order from this useless company!”
“I put an order in on 1/16/2025 for delivery on 1/20/25 and it did not make Mothers birthday its 3pm next day and it still has not arrived. I'm not understanding why they would send the order to a florist for delivery on a Monday when that ftd florist isn't even open on Mondays? It ruined my surprise gift and I will never ever use FTD again. I do not think they should even get a half star. And my order cast $103.00”
“Flowers never got delivered on the day that I requested. Was told all day they would be delivered and told they could deliver up till 9:00pm . And still not delivered. So missed an important day!”
“First of all my flowers, for my wifes birthday, were supposed to be here on her birthday. That did not happen. FTD decided to send them to UPS for delivery which added another day, so now they are late. Secondly, they arrived in a box all crunched together and wrapped tight. They were not in water, obviously, and the vase was also in the box. There was very little greenery to enhance the flowers, the neck of the vase was way too big and the flowers just looked terrible. They just spread out with spaces between each stem and flower. I was mad that this was over $100, and not worth it at all, and I was disappointed for my wife on her day. The flowers only lasted 3 days too. The whole ordeal was terrible and the flowers were ugly. I did go out locally and got a very nice flower arrangement that was beautiful and less expensive. Never again FTD, you ruined everything. I would not recommend you, and you lost a customer.”
“Arrangement was beautiful but extremely small for the large size that was ordered and most importantly almost 2 hours late for my grandfather’s funeral. Very disappointing!!! First time using them and I’ll never use them again.”
