FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no correlation between the delivery date requested to the actual delivery date. Instead their standard response is that they have a list of priorities, and you as their paying customer do not meet those priorities. My gift was delivered three days after the requested date. No excuses. No apologies. They take incompetency to a whole new level. Will never ever use them again.”

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Posted 7 months ago

“Where do I begin. I ordered flowers for a funeral service. 1). I received an email it was delivered on requested date. 2) got a 2nd email it was delivered on the following day. My sister had to go to the funeral home, day after the burial, to pick them up. 3) I called customer service and they tried to tell me it was delivered on requested date, until I told him I have the 2nd email. The flower arrangement was much smaller, and not the correct arrangement. He offered to send another arrangement. My pops was already buried. After going back and forth during my grief. He offered to refund my money. AWFUL. I WILL NEVER USE THIS SERVICE AGAIN!!!!!!”

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Posted 7 months ago

“Disappointing Experience – Late Delivery & Poor Quality I ordered flowers from this company, expecting a timely and quality delivery. However, after 10 days of delay, they finally sent my order—only to deliver a few wilted stems of daisies that looked completely upsolote and unpresentable. This is beyond disappointing. Not only was the delay unacceptable, but the quality of the flowers was a disgrace. There was no communication or effort to make up for the delay, and what I received was nowhere near what I expected. I wouldn’t recommend this service to anyone looking for fresh, reliable flower delivery. Avoid at all costs!”

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Posted 7 months ago

“Their service is unbelievably bad. I placed 2 orders online. They called the next day saying they couldn't deliver on the day promised. I told them the next day was OK. They called again the next day to say the item ordered wasn't available. I said it was OK to substitute another arrangement. Then they sent an email 2 days after the order saying they couldn't honor the other order at all and are issuing a refund. Go literally anywhere else.”

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Posted 8 months ago

“Never again. My sisters service was 2 hours viewing then funeral. I ordered nice spray. FTD gave the order to a florist an hour away from the funeral home and in a different time zone. The flowers arrived just a short time before the funeral and basically were there long enough to get tossed in the cemetary. CALL A LOCAL FLORIST OR GO THROUGH THE FUNERAL HOME. NEVER USE FTD FOR SOMETING IMPORTANT”

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Posted 8 months ago

“Flowers were never delivered even I got a mail confirming it. Then I complained and was said I’ll be contacted. Never happen”

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Posted 8 months ago

“Ordered flowers for a funeral and they didn't show or even call to let us know , hope this company rots in hell”

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Posted 8 months ago

“Order premium set of roses and lilies never got any lilies and a quarter of the roses that I was supposed to get I will never recommend this place.”

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Posted 8 months ago

“Worst company I've ever dealt with. Didn't use local florist, had the flowers shipped from Ohio to Nebraska. Took 4 days so ship, the plant showed up dying. Agreed to send a new shipment, that one took 6 days, and the plant showed up dead. Agreed last night to send another plant "from their best florist" to be delivered on Thursday. Today is Wednesday, no notification of plant sent. I called customer service again (probably in India because all 7 people I've spoken with during this debacle were Indian) and they said "they'd do their best." This company simply doesn't care.”

FTD Flowers 1 star review on 26th February 2025

Helpful Report

Posted 8 months ago

“I ordered flowers for Valentine's Day. I paid to have them delivered on the 13th. Did not arrive until the 14th and have the flowers were dead. Terrible customer service. Was supposed to get a reorder which never came. In the past I have used them. I think I will just buy local.”

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Posted 8 months ago

“I do NOT recommend using them. Had a birthday gift and they didn’t do the scheduled delivery date. Called twice day of delivery, nothing. Called the next to get refund and waited a whole hour on phone. I do not recommend this service.”

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Posted 8 months ago

“The flowers were supposed to be delivered before the funeral began, they failed to do so, refused to delivery them to the funeral home after the scheduled time and refused a full refund. Despicable, never using this again, door dashers are more reliable.”

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Posted 8 months ago

“Bought flowers for our anniversary, was first told delivery by 2 pm, then 8 pm. Delivery never made. Called customer service to be given a call center overseas whose answer was sorry, we will deliver them tomorrow. I explained our anniversary was today, and all he could say was tomorrow. I asked him if he realized my wife was expecting flowers on her anniversary, his answer was, we can send her an apology email. Thanks FTD. You had no problem taking the money. What's the excuse? It's not Valentines Day. We live in a small town. How can you not deliver flowers in a 14 hour window? Thanks for ruining our anniversary.”

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Posted 8 months ago

“I spent $146.96 on flowers from FTD. When they arrived they were a lot smaller than presented, the flowers old and wilted and died 1-2 days after they delivered. I was told I would receive a refund and it has been over a week and I still haven’t received not received my money.”

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Posted 8 months ago

“FTD has joined the ranks of incompetent corporate america that swindles the consumers out of their products, returns and customer service. Their attitudes are “we are right and the consumer is wrong”. Received an embarrassing bouquet of flowers that were wilted, broken and not enough flowers with an anniversary card instead of a valentines day card. It arrived at 8pm on the 14th. I applied for a redelivery and never got it. They said they would refund 30 percent of 100 dollars. I received 22 dollars! SHAME ON YOU FTD!”

FTD Flowers 1 star review on 21st February 2025

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Posted 8 months ago

“I put my trust in FTD and they let me down! Flowers were delivered to the funeral home on time but NOT the arrangements we were expecting & many of the blooms were wilted. Not at all what I was expecting for more than $200… customer service offered me a 30% refund but the damage is done. I don’t get a chance to correct this mistake. Very disappointing!”

FTD Flowers 1 star review on 20th February 2025

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Posted 8 months ago

“Ordered flowers for my daughter for Valentine's Day. They are hideous. Called to get new flowers and they aren't available and asked me to pick a different bouquet. I had them refund me my money, because I can get 6 sets of roses from Walmart and they would look better.”

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Posted 8 months ago

“I ordered flowers on the Monday before Valentines Day and did not receive the flowers until the Wednesday after and they were in a box, dead. They looked like they had been sitting in a car for a week.”

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Posted 8 months ago

“I ordered flowers that were supposed to be delivered by Valentine’s Day. They were delivered Monday the 17th. The flowers were wilted and nothing like the picture that I ordered. It was called smiles and sunshine deluxe with a red vase. Got the red vase, but wilted and dead flowers. I also wrote two emails to customer service and each one says that they’ll get back to you within 48 hours. It’s been 72 hours. Not my ideal flower company as I wasted $113. I will never use FTD again.”

FTD Flowers 1 star review on 19th February 2025

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Posted 8 months ago

“Horrible experience wish I could give 0 stars. They changed the delivery date with no clear reason. On the new delivery day they sent their confirmation email saying item was "delivered" even though it had not yet arrived. It ended up arriving hours after the "delivery confirmation" at almost 9pm at night!! Who delivers flowers at night?!!! Not surprisingly their chat bot was "not available" to use. Customer Service was useless and absolutely no help with my questions, could barely hear the people on the phone the connection was so bad. I will never use this service again! INSANE. Absolute SCAM!!!!”

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Posted 8 months ago

FTD Flowers is rated 2.8 based on 950 reviews