FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.77

2.8 Rating 950 Reviews

41 %

of reviewers recommend FTD Flowers

Company Reviews

Metrics

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't even give 1 star. Best to call a florist directly.”

Helpful Report

Posted 6 months ago

“Believe the reviews. This place delivered flowers to the church TWO DAYS AFTER the funeral. Incompetent is an understatement!!!!!!!!!”

Helpful Report

Posted 6 months ago

“Floral arrangement ordered and delivered on time. Arrangement had 2 roses, 2 carnations, 4 small maroon flowers, and some greenery. It was not as shown in picture on website. This arrangement was sent as a gift and it was embarrassing how cheap these flowers looked.”

Helpful Report

Posted 6 months ago

“I ordered an arrangement through Legacy.com two days before a funeral to be delivered to the church where the service was to take place. The evening prior to the day of service the FTD website sent an email saying the local florist could not deliver the arrangement to the church where”because it was going to be closed”.. how ridiculous is that?!!! The funeral was being held at the church and I seriously doubt the doors would be locked.! Never again! 1-800-flowers. FTD filed for bankruptcy in 2019 I see why; terrible customer service in addition to being a slip shod company”

Helpful Report

Posted 6 months ago

“Gave 1 star because 0 was not allowed. Very disappointed with order. Ordered deluxe. Flowers received were small. Not enough flowers in arrangement to be deluxe. The Hydrangea looks wilted. Arrangement looks NOTHING like what was ordered. Colors ordered were white and blush pink. Colors of arrangement received are not pretty and the one hydrangea looks almost dead. Arrangement was $80.00 plus delivery for total of $101.63.”

FTD Flowers 1 star review on 25th April 2025

Helpful Report

Posted 6 months ago

“I ordered flowers for my wife, for our anniversary. The flowers I ordered were nothing like the ones she received. NO vase, wilted flowers in a BOX! NO vase. I called customer service and of course I got someone who could barley speak english and she kept repeating "sorry". I asked to be transferred to someone else who I could understand/speak english. The next lady wasn't much better. I asked her what counrty she was in and she said she wasn't allowed to tell me. She ended up giving me 50% off which ended up being 15% off. It's obvious that FTD has outsourced a big part of their business to overseas. I will never place an order with this company again. Don't waste your money or your time with FTD!”

Helpful Report

Posted 6 months ago

“Worse company ever. My sister never received her easter flowers and FTD told me we just didn't deliver them. We'll stick a few more flowers in and deliver in a few days. I'm out $300 and no flowers and no one to talk to but overseas operators who have no clue how to help or understand. I'll never use FTD again. Stupid me, this was the second time they screwed up the delivery”

Helpful Report

Posted 6 months ago

“The flowers were nothing like described, were skimpy and hardly any had bloomed. What was named “Colorful Vision” had hardly any color to it at all.”

FTD Flowers 1 star review on 21st April 2025

Helpful Report

Posted 6 months ago

“The flowers I ordered for my cousin’s Birthday did not arrive today as ordered! If I had know this was going for happen I would have had a friend in town buy some local flowers and deliver them on her birthday as intended. I doubt I will use FTD again in the future.”

Helpful Report

Posted 6 months ago

“extremely disappointed with this company, i placed an order for flowers that were NEVER delivered . Not only did they miss the delivery .but there was zero explanation from their side . i've requested a refund and have received no response .”

Helpful Report

Posted 6 months ago

“I am so disappointed. I placed an order for flowers on the morning of April 17th and chose from the same day delivery options. I chose an $85 bouquet. By that evening, I hadn't heard anything from my friend so I checked the order. The flowers were not delivered. I contacted FTD to see what happened. They told me that they were sorry and that this never happens and that the flowers would be delivered first thing in the morning. Well, today came and went,and again, I didn't hear anything so I checked again. Still not delivered. I call again tonight and they told me that they were sorry and that this never happens and that the flowers would be delivered first thing in the morning. I said, no thank you, I would like a refund. I feel like an awful friend. My friend really needed that pick-me-up. Going forward, I will only use a local florist in the area and speak directly to them. I wish I could give zero stars.”

Helpful Report

Posted 6 months ago

“Terrible! They said they delivered the flowers to the given address. We checked the security cameras-no delivery! What a scam!!”

Helpful Report

Posted 6 months ago

“Ordered flowers 1 day before my anniversary. At 8 pm after I called they said they couldn't get a hold of the florist. After 2 agents and 12 minutes wasted of my life, I was offered 20% off and the flowers to be delivered the next day. My anniversary is today and 20% off is a slap to the face. My advice, Don't waste your time or money with FTD, find a local florist for your flower needs.”

Helpful Report

Posted 6 months ago

“This site was terrible. They delivered 2 days after the event i had ordered it to be delivered for. I paid for same day shipping. They refunded me for the same day shipping and said it would get delivered the next day. They didn't deliver it the next day. I called again and requested something be done to make this right as we are now two days past the event i wanted the flowers for. They refunded me 30% of the amount i paid, which i was happy about. I regret using this company. I'm nervous to even ask the receiver what the flowers looked like.”

Helpful Report

Posted 6 months ago

“My daughter sent me flowers, they arrived out if water, nothing around the stems, two sunflower heads were broken, roses blown, straw flowers wilted. I call the number on the gift box and was told they had no record of sending me flowers. Gave them all the information on the shipping label, and was told to call back with correct names of sender/reciever! This is the second time...and the LAST time we do business with this group. Customer service is DEAD my friends! There's the way it is...and the way it ought to be...and that's the difference in my generation and these morons! Might as well thrown a hundred dollar bill on the ground!”

Helpful Report

Posted 6 months ago

“Ordered an Easter/Spring arrangement. What was delivered looking nothing remotely to what was ordered. After contacting them and engaging in a back and forth chat, they offered a 20% refund. Really…..on an over $100 order.”

FTD Flowers 1 star review on 7th April 2025

Helpful Report

Posted 6 months ago

“Worst experience ever. Flowers did not arrive. I called and was given no information that was ifbany help. Then the next day FTD called me and asked for the recipients phone number, I found this inappropriate. What if I don't know their number? What kind of bull is this. Never again.”

Helpful Report

Posted 6 months ago

“If I could give 0 stars I would. I spent $100+ on a bouquet of flowers for my best friends birthday and the bouquet she received was barely worth $20. The flowers were sparce and the ones that were put in the vase were already wilting. She lives in FL and I live in the north east so its not like I could go to florists and bring them to Germany myself. I submitted x2 complaints and received no response. Horrible company and will absolutely NEVER use again”

Helpful Report

Posted 6 months ago

“My order was cancelled by FTD on the day that it was supposed to be delivered. Customer Service stated that they needed to verify that I was the account holder for my credit card that they billed. I've never had a problem with them before and I wont again since I will be using a different service from now on.”

Helpful Report

Posted 7 months ago

“Got an email from FTD that flowers were delivered 2 days prior to them actually being delivered. Living in Colorado they had been frozen and out of water Worst company ever Didn't even get a full refund”

FTD Flowers 1 star review on 3rd April 2025

Helpful Report

Posted 7 months ago

FTD Flowers is rated 2.8 based on 950 reviews