I am extremely dissatisfied with my experience. I ordered Classic Ivory – A Florist Original – Exquisite from this online florist knowing that the floral varieties used in this bouquet will vary based on freshness and availability. I ordered this particular sympathy flower arrangement because I loved the variety of flowers, the size, and overall asymmetric and elegant arrangement as presented in a beautiful design in the photograph on their website compared to the other cheaper options. What I received the day before the funeral was completely different—not even close- a plain bunch of flowers in a vase resembling more the cheaper options. I had to go to the florists to buy additional flowers and accessories and arrange it from scratch to make it look presentable. To make matters worse, I was charged twice for this order. This feels like fraudulent billing. This has been an incredibly frustrating experience being scammed in such a fragile moment in life. I will never be using this florist again, and I strongly advise others to be cautious.