I’ve used FTD for years. I’ve been a faithful customer. I ordered flowers for my sister who is in the hospital. I received an email stating the flowers were delivered followed by an email saying they could not be delivered. The flowers were to be delivered to a hospital in a small town & no other hospital with that same name. FTD is blaming it on a wrong zip code. Are you kidding me???! The customer service agents can barely speak English! I verified the address a number of times. The flowers should have been delivered on Tuesday & they still have not arrived. I could have driven the flowers to my sister six hours away 10 times by now. Never again will I use FTD.