My fiancée ordered delivery from FTD for Mother's Day for me, A bouquet of calla lilies and white roses, deluxe with chocolate candy. He spent 102 dollars. he had called a week in advance to have them delivered in time. The flowers were brown, leaves on the flowers torn, and the greenery had mold. I called customer service, and demanded a refund, because of the condition of the arrangement, but i had to argue to get a refund, they wanted to redeliver only. After getting upset, and asking to speak to a third person, they finally said they would refund. my fiancée was so embarrassed he is sleeping in the garage next to the lawnmower.