I ordered flowers for my wife, for our anniversary. The flowers I ordered were nothing like the ones she received. NO vase, wilted flowers in a BOX! NO vase. I called customer service and of course I got someone who could barley speak english and she kept repeating "sorry". I asked to be transferred to someone else who I could understand/speak english. The next lady wasn't much better. I asked her what counrty she was in and she said she wasn't allowed to tell me. She ended up giving me 50% off which ended up being 15% off. It's obvious that FTD has outsourced a big part of their business to overseas. I will never place an order with this company again. Don't waste your money or your time with FTD!