I wish I would have remembered my first experience with FTD. The flowers were fine, but the delivery was unpredictable and unreliable. FTD will not allow you to contact the florist directly, so you end up stuck in the dark with only vague information to work with. Take my advice, do a little research and contact a local florist directly. Without the middleman (FTD) you can contact the florist directly and you’re likely to get a nicer arrangement with the money saved on the florist’s end. FTD ended up ruining what was supposed to be a surprise for my wife, which is kind of the main goal. Having worked in the floral industry some years ago, I should’ve known better. Never again!