Very very disappointed with the arrangement. The picture of the arrangement I purchased - and I upgraded to the more expensive arrangement showed roses and higher end flowers. The arrangement that was delivered had all very inexpensive flowers. This was sent for a relatives 70th birthday so I spent more money to make it extra special as we were not able to fly across country to celebrate. I understand that flower substitutions may be made however, roses are not seasonal and the arrangement should have included them as per the picture on the website. The flowers in the arrangement were all flowers that are generally filler flowers. I doubt I will use your service again and I have purchased and sent arrangements through FTD in the past on several occasions.